--- title: Xref Reviews meta_title: 'Xref Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 482 reviews by the users' company size, role or industry to find out how Xref works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 482 scale: '5' date_modified: '2026-07-13' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # Xref Reviews **Vendor:** Xref **Category:** [Reference Check Software](https://www.g2.com/categories/reference-check) **Average Rating:** 4.6/5.0 **Total Reviews:** 482 ## About Xref Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires. ## Xref Pros & Cons **What users like:** - Users find Xref to be **user-friendly and fast** , facilitating effortless reference checks for hiring teams and candidates. (39 reviews) - Users value the **speed** of Xref, which streamlines the background check process and enhances efficiency significantly. (23 reviews) - Users appreciate the **time-saving** capabilities of Xref, streamlining background checks and improving recruitment efficiency. (18 reviews) - Users value Xref for its **efficient tracking of references** , making the recruitment process smoother and more reliable. (16 reviews) - Users praise the **excellent customer support** from Xref, highlighting responsiveness and insightful guidance for recruiters. (12 reviews) - Notifications (8 reviews) - Simple (8 reviews) - Efficiency (7 reviews) - Users commend the **helpful customer support** of Xref, noting its responsiveness and tailored assistance for diverse needs. (7 reviews) - Process Efficiency (7 reviews) **What users dislike:** - Users report **issues with reporting** , including clunky transitions and unsubmitted referee details, impacting workflow efficiency. (9 reviews) - Users find the **intrusive notifications** from Xref overwhelming, causing frustration and missed submission steps. (5 reviews) - Users often face **unclear information** , leading to confusion with AI descriptions and missing submission steps. (5 reviews) - Users note **inadequate feedback** due to misleading scoring and lack of tone, affecting recruitment clarity and decision-making. (4 reviews) - Users express frustration over **limited customization** , particularly around automated reminders and survey question configurations. (4 reviews) - Notification Issues (4 reviews) - Users face challenges with **poor reference sorting** and lack of customizable options, complicating the management process. (4 reviews) - Survey Functionality (4 reviews) - Assessment Issues (3 reviews) - Users are frustrated by emails frequently landing in **junk/spam folders** , causing delays in candidate responses. (3 reviews) ## Xref Reviews ### 1. Easy and quick **Rating:** 5.0/5.0 stars **Reviewed by:** Lexxa P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** I like that it saves us the work of having to call references. **What do you dislike about Xref?** There isn't anything that I openly dislike. **What problems is Xref solving and how is that benefiting you?** It's a time saver **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience with Xref, Lexxa! We're thrilled to hear that our service has been a time-saver for you by eliminating the need to call references. We're here to ensure your experience with Xref remains seamless. Thank you for choosing us to streamline your reference checking process! ### 2. Easy to use and makes the reference part of the hiring process more efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Xref?** -Speed of getting reference checks out the door -Ability to pick up on fraudlent activity -Notifications are a great way of keeping on top of where the references are at **What do you dislike about Xref?** -Sometime the references answers can be generic/vague and you've got no way of probing **What problems is Xref solving and how is that benefiting you?** Xref allows us to obtain professional references for potential new hires, quickly and effectively. **Official Response from Shieanne Dcruz:** > Thank you for taking the time to leave us a review. We're glad to hear that Xref has made your reference checking process more efficient and that you appreciate the speed and fraud detection capabilities. Regarding your comment on generic responses; our platform offers the opportunity to tailor your reference questionnaire and the way you receive feedback. This will ensure that you get specific information to help you hire confidently for the role or address any concerns that may have come up during the interview. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact us at support@xref.com. Thanks again for your review. ### 3. XRef has made my work life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie M. | Senior Talent Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** I love that XRef does the work for me! I supply the information of the candidate and the rest is on the candidate to supply references. Saves so much time for us! **What do you dislike about Xref?** I don't like that I have to use a code each time I log in. **What problems is Xref solving and how is that benefiting you?** Time constraints - sometimes it would take ages to connect with a reference. **Official Response from Shieanne Dcruz:** > Thank you for your wonderful review, Jamie. We’re all about offering teams a better and faster way to conduct reference checks. We’re glad to hear that you’re enjoying the simplicity and time-saving benefits of using Xref. Regarding your comment on the verification code for logging in, we have that as a security feature so our system can ensure compliance and safety. Thanks again for your review! ### 4. Extremely intuitive and loved by candidates **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** It's very easy to use as a 1st time user. No one on my team of 12 had any questions on how to use it or send reference checks. **What do you dislike about Xref?** No downsides I can think of! Very happy with it thus far **What problems is Xref solving and how is that benefiting you?** Quick reference checks are sent to candidates our company at MM is thinking about hiring **Official Response from Shieanne Dcruz:** > Hi Jeff, We’re happy to hear that you and your team are enjoying the ease and convenience of the Xref automated platform. In our recent 2023 Customer Satisfaction Survey 93% of our users completing the survey expressed satisfaction with our platform and service. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. Thanks again for your review. ### 5. The team at Xref have been very supportive and accommodating to our needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Xref?** The customer support is timely, responsive and tailored to our requirements. The platform is easy to use. **What do you dislike about Xref?** Only on occasions we have foudn he platform to be too rigid. **What problems is Xref solving and how is that benefiting you?** Xref is helping us gather data and perspectives to help improvment agendas. **Official Response from Shieanne Dcruz:** > Thank you for the wonderful feedback! We are thrilled to hear that our customer support has been responsive. We appreciate your kind words about the platform's ease of use. Regarding your comment about the platform being rigid at times, would you like to elaborate on your concerns with your Engage consultant? Our system's design strives to balance ease of use with flexibility. We are happy to explore how we can best support your specific needs. It's great to hear that Xref Engage is helping you gather valuable data. Thanks again for sharing your feedback. ### 6. Highly recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Xref?** The tailored service we receive is outstanding. The additional expertise, insight and support from the Consultants at Xref Engage is priceless. There is a strong willingness to partner with us to help us understand the feedback we are receiving and how to invest our efforts to have the greatest impact to our people. The dashboard is clear and the functionality easy to use. **What do you dislike about Xref?** Over time, it woudl be great to better partner with Xref in the action planning process to emplower leaders across the university to take ownership of their results and consider strategies to drive this. **What problems is Xref solving and how is that benefiting you?** Engagement retention, people experience, diversity and inclusion strategies and the implementation of our culture change roadmap. Xref are facilitating timely feedback from our staff to ensure we are on track and targeting the right strategies to support our people. **Official Response from Sanchita Kadambari:** > Hi there, Thank you for your review! We are very happy to hear you enjoy the tailored service of the expert Xref Engage team. In addition, we are glad you find value in the clear dashboard, and easy-to-use platform. With regard to your feedback around partnering with Xref for the post-survey action planning process, you are welcome to get in touch with our team to discuss this further. It is up to your organisation as to what next steps you take after you receive your survey results. We are proud that Xref Engage can support you to hear the voice of your people when progressing culture change initiatives. Thanks again for your review! ### 7. Great solution for volume hiring **Rating:** 4.5/5.0 stars **Reviewed by:** Maureen C. | Head of Talent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** The process of obtaining references is completely automated, which saves us loads of time. I also really like the security features which means it alerts us when there are potential fraudulent references obtained **What do you dislike about Xref?** The pulse survey set up could be better, we don't use it as the structure/ style is very limited **What problems is Xref solving and how is that benefiting you?** automating the reference process **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive feedback on Xref, Maureen! It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the platform. Regarding your comment on Pulse Surveys, our friendly customer support team would love the opportunity to help you set them up for your organisation. Feel free to reach out to us support@xref.com. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Thanks again for your review. ### 8. Works well but could make some improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** The opt in option for references who may be interested in work opportunities themselves The integration with our ATS is great. Customer service from the team with tips and tricks on reference questions etc. **What do you dislike about Xref?** Could make some improvements such as sms notification to the candidate and the ability to update, create and amend the questionnaires yourself. Expensive for what it is in comparision to other systems on the market **What problems is Xref solving and how is that benefiting you?** Saves us time as completely automated and also flags potential fraud which is great. Give us a pipeline of candidates for other positions to be filled also **Official Response from Lorna:** > Thanks so much for your review - we're so glad to hear the ATS integration is working well and you're happy with the support provided by our customer success team. It's also good to know you're benefitting from the assurance of our unusual activity feature that detects potential fraud. We are always looking for opportunities to enhance and improve our services, so we appreciate your suggestion about adding SMS updates as a feature Thanks again for taking the time to share your feedback! ### 9. Easy Breezy Professional Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** It's really user friendly on all angles, the employer, the candidate and their references. It's also quite interactive. **What do you dislike about Xref?** It sometimes glitches or corrupts a file which then means the candidates selected reference needs to go through the process again. **What problems is Xref solving and how is that benefiting you?** They're solving the functionality of it, meaning our candidates experiences are much smoother. **Official Response from Shieanne Dcruz:** > We love to hear our customers sharing their experiences of the Xref automated platform so we’re glad to hear you find the Xref platform easy to use. Our main goal is to simplify the reference checking process for everyone involved. Regarding your comment on the glitches you face, we havent received such complaints but are happy to help should you face it again. Our wonderful customer support team would be happy to assist you. Feel free to reach out to us at support@xref.com. We’re all about making the reference checking process for everyone involved. Thanks again for leaving us a review. ### 10. very swift, hassle free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Xref?** Very good tool for the reference completion at ease and flexibility of referees working different shifts/time zones and locations. **What do you dislike about Xref?** The navigation can be bit difficult at times as there arent links between the candidates and survey dashboards. **What problems is Xref solving and how is that benefiting you?** Turn around time is shortened matching availability is no longer a concern. **Official Response from Shieanne Dcruz:** > Thank you for taking the time to leave your review. We're glad to hear that using Xref saves you time. In terms of completing reference checks outside of business hours, did you know with Xref 65% of our reference checks are completed outside of business hours? Being able to complete a reference check in your own time is especially useful for companies who do remote or overseas hiring. Thanks again for the review. We're glad you are enjoying using Xref. ### 11. Great platform & user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Whitney M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** I like how intuitive Xref is. You require almost no training to use the platform. I rarely have candidates having trouble using the site. **What do you dislike about Xref?** I do not like how you have to have a verification code to login. Should just be email & password. **What problems is Xref solving and how is that benefiting you?** Pipelining referees that are open to opportunities **Official Response from Shieanne Dcruz:** > Thanks for you feedback, Whitney. In our 2023 Customer Satisfaction Survey 93% of our users completing the survey expressed satisfaction in our platform and service. We strive to make our platform as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. Regarding your comment on the verification code for logging in, we have that as a security feature so our system can ensure compliance and safety. Like you, many customers find significant value in our talent pool feature, we’re glad you’re benefiting from it. Thanks again for your review. ### 12. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Anna d. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Xref?** The survey platform is easy to use and administer. The report results are easy to interpret. IT's fabulous to be able to have an evidence based confienital survery staff can trust. **What do you dislike about Xref?** Having 2 platforms to login to - administer and report. **What problems is Xref solving and how is that benefiting you?** Obtaining collective feedback to make improvements in a consultive collaborative way based on real data not assumptions from leadership **Official Response from Shieanne Dcruz:** > Thank you for taking the time to leave a review. We are glad to hear that you find value in the user-friendly platform. Our easy-to-use surveys can help you tailor the survey questions to the need of your organisation in order to get the best results. Decades of experience in giving employees a voice, enables us to tailor data-driven surveys to drive real organisational change so we’re happy to hear that Xref Engage is helping you cultivate a strong, positive workplace culture. Thanks again for your review. ### 13. XRef has always been a reliable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Xref?** XRef is Reliable and easy to use for both us in P&C as well as our hiring managers **What do you dislike about Xref?** I understand that it is for privacy reasons, but it is fustrating that we cannot resend the request once it has been made. **What problems is Xref solving and how is that benefiting you?** N/A **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review. We're glad to hear that you find Xref reliable and easy to use for both your P&C team and hiring managers. Time is valuable for busy professionals like yourself, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. ### 14. Reliable, professional and timely **Rating:** 5.0/5.0 stars **Reviewed by:** Donna B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Xref?** Excellent customer service & cost effective **What do you dislike about Xref?** We have experience no downsides in our work and relationships with Xref Engage **What problems is Xref solving and how is that benefiting you?** Being able to connect with our team across the country and gather their feedback to a standard suite of questions but also to customise free text responses, depending on what we want to know at that time. **Official Response from Shieanne Dcruz:** > Thank you for your review of Xref Engage! At the heart of Xref Engage is a group of seasoned professionals who understand the challenge of improving culture and bringing about positive outcomes. We are proud that Xref Engage can support you to hear the voice of your people across the country. Thanks again for your review! ### 15. A great experience overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Xref?** Easy to see updates on where references areat, great to see IP address, nice to see other peolpes refs in team as well **What do you dislike about Xref?** logging in requires a code each time, can be time consuming **What problems is Xref solving and how is that benefiting you?** allows us to see references and customise them **Official Response from Shieanne Dcruz:** > Thanks for taking the time to share your review. It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the Xref platform. We know the importance of robust reference checking so we’re glad to hear that the usual activity notification, real-time updates and customisable reference templates have been helpful to you. Thanks again for your review. ### 16. X-Ref is very easy to navigate and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Xref?** X-Ref is very user friendly. Easy to Navigate. Like the Alerts if anything looks suspicious about references. Like the reminders given to the referees and to the business. If contact them for any advice - Good customer service received. **What do you dislike about Xref?** At this time not found anything I dislike about it. **What problems is Xref solving and how is that benefiting you?** X-Ref has assisted us with streamlining our reference checks. Before it was phone calls back an forth or emails that usually had to be followed up. X-Ref covers all that. **Official Response from Shieanne Dcruz:** > Thank you for your positive feedback! We're glad to hear that you find Xref user-friendly. We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity. It’s wonderful to hear that you’re making the most of all that the Xref platform has to offer. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role, as you’ve mentioned. Thanks again for sharing your review! ### 17. Lack of optimization **Rating:** 3.5/5.0 stars **Reviewed by:** Keeley M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Xref?** Dont have to play phone tag with the references and waste either one of our valuable time **What do you dislike about Xref?** It doesnt adapt to phones or tablets. Really only good for use on a computer. **What problems is Xref solving and how is that benefiting you?** Easily uploads the completed references into the clients profile and eliminates a lot of time trying to chase down references **Official Response from Shieanne Dcruz:** > Thank you for sharing your review, Keeley. We're glad to hear you find Xref saves you valuable time as you don’t need to chase candidates and referees. In our recent 2023 Customer Satisfaction Survey 93% of our users completing the survey expressed satisfaction in our platform and service. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. Thanks again for your review. ### 18. Great platform. very easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** The amount of time you can save in the recruitment process by using this tool **What do you dislike about Xref?** The only thing would be that sometimes for Senior roles the need is for us to do one outside the system **What problems is Xref solving and how is that benefiting you?** Helps with the admin time in the process **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review with us. We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform which includes saving precious time. Our platform has been designed to serve clients across industries and roles. Regarding your comment on not being able to use reference checks for senior roles, we’d like to understand your concern better. Please reach out to our friendly customer support team at support@xref.com. Thanks again for sharing your review. ### 19. I appreciate the service I receive from the xref team for our Employee Engagement Surveys. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** The consultant is very responsive and patient when providing advise and explaining things. I also love how easy it is to use the portals **What do you dislike about Xref?** Like everything else prices are going up. **What problems is Xref solving and how is that benefiting you?** It is helping us improve employee engagement and wellbeing. **Official Response from Shieanne Dcruz:** > Thank you for leaving a 5-star review! We're thrilled to hear about your experience. At the heart of Xref Engage is a group of seasoned consultants who understand the challenge of improving culture. We are proud that Xref Engage can support you to hear the voice of your people. Thanks again for your review! ### 20. Efficient reference checking through Xref **Rating:** 4.5/5.0 stars **Reviewed by:** Raul H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Xref?** By allowing candidates to enter their own information and verifying that their references promptly react, Xref makes it simpler to check references. By completely automating the process of checking in with candidates and their references, it saves me time and effort. The service is also extensive, enabling me to meet my professional needs and tailor my queries to referees. **What do you dislike about Xref?** I have just utilised the websites reference checking feature, so I cant comment on anything else. Its important to keep in mind, though, that referees sometimes find XREFs thoroughness to be a hassle. Every 24 hours, XREF reminds referees to finish the reference by emailing them a reminder. **What problems is Xref solving and how is that benefiting you?** With the help of the time-saving technology Xref, I may give other chores more priority. It not only aids in exposing dishonesty but also offers insightful advice from prior supervisors. Xref is a ground-breaking HR solution **Official Response from Ellie Wiseman:** > Hi Raul, Thank you so much for taking the time to leave a review. We are so pleased that you like how Xref empowers candidates by asking them to enter their referee details. It's also great to hear that Xref is saving you time and effort while providing deeper, tailored insights into candidates. We also agree that Xref is a "groundbreaking HR solution"! Regarding your feedback about reminder emails, we believe that reminding referees to complete a reference check speeds up turnaround times, enabling organisations to make quicker hiring decisions. In fact, the average turnaround time of an Xref reference check is just 18 hours! However, organisations can adjust email frequency in settings and can reach out to our friendly Customer Success team at support@xref.com for assistance. Thank you so much for your review, Raul! ### 21. Easy to use and way quicker than calling referees! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** A super simple form that allows you to ask consistent reference check questions without having to chase people up. **What do you dislike about Xref?** The auto-identified ratings of how positive an answer is aren't always super accurate **What problems is Xref solving and how is that benefiting you?** Saves me so much time from chasing up referees myself! **Official Response from Shieanne Dcruz:** > Thanks for sharing your positive review. We agree that it can be difficult and frustrating to contact references by phone. It’s awesome to hear you’re experiencing the full benefits of an automated approach. Regarding your comment on feedback ratings, we’ve designed our sentiment analysis to listen to the tone of someone's voice when they talk about something. It aims to understand tones of affirmation and enthusiasm to figure out if the person's feelings are positive, negative, or neutral. Thanks again for leaving us a review. ### 22. Having worked with Voice Project for a decade, we've always been satisfied with the services. **Rating:** 4.5/5.0 stars **Reviewed by:** Christine P. | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Xref?** Aftersales support and consultation Platform is pretty easy to use **What do you dislike about Xref?** Some actions in the platform take time The cross-tabs feature does not allow user to select collectively **What problems is Xref solving and how is that benefiting you?** The insights we get help in strategic planning, gives us a better look at what works, what doesn't. **Official Response from Sanchita Kadambari:** > Hi Christine, Thank you for your review. We are glad you find our platform easy to use and that the insights you receive from a survey help with your strategic planning. With regard to your feedback, we have phased out the cross-tabs feature and replaced it with Filters so this should help you select the insights you are looking to explore and display them easily. In terms of your response around some actions in the platform taking time, there are some features that house plenty of data and in this case, they take a little bit longer to load. We have sought to rectify this issue by dedicating a portion of our database to those customers who have significant data to reduce load times. We are happy to hear overall you find value with the Xref platform especially the support and consultation process with our expert team. Thanks again for your detailed review Christine. ### 23. Solid automated reference check program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** It's easy. XRef does the reaching out for you. **What do you dislike about Xref?** Have to click through a few menus in SmartRecruiters to find it. **What problems is Xref solving and how is that benefiting you?** Ensuring quality hires that have had a reference check completed on them. **Official Response from Shieanne Dcruz:** > We're delighted to hear that you're enjoying the many benefits of Xref's automated platform. We understand that recruiters are always short on time, so it's great to hear that Xref is helping you hire quality candidates. Regarding your comment about using Xref through an integration partner, the experience would be different as you are using our service through another platform. Our customer support team would be more than happy to help if we can improve your experience. Please feel free to contact them on support@xref.com. We're here to help professionals like you make the most of your recruiting time. Thank you once again for sharing your experience. ### 24. Absolutely value this platform as part of my recruitment processes **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Love that it tells me if the reference is suspicious Love that is summarises the reference **What do you dislike about Xref?** Can I say the cost?? Only thing that can think of! **What problems is Xref solving and how is that benefiting you?** As a one man show this saves me time!! **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience with Xref, Kylie! We're thrilled to hear that you find the platform valuable for your recruitment processes. Our detailed, yet easy-to-read reports help you to understand the skills and core competencies of each candidate, allowing you, if necessary, to compare and contrast them with ease. We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity. We're here to help and ensure that Xref continues to benefit you in saving time and streamlining your recruitment processes. Thank you for choosing Xref! ### 25. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda M. | Associate Director of Recruitment Operations, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** Quick, easy-to-use. Simple process as it's built into our ATS to issue the checks **What do you dislike about Xref?** Sometimes complicated with alerts - I understand why but more clarity would be good **What problems is Xref solving and how is that benefiting you?** Makes the hiring process quicker & smoother. **Official Response from Shieanne Dcruz:** > Thank you for sharing your review, Amanda! We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow; so we’re glad you’re benefiting from the ATS integration. Our customer support team would be more than happy to help you improve your experience with the alerts. Please feel free to contact them at support@xref.com Thanks again for leaving your review. ### 26. Seamless and easy to use product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** It intergrates well with our current ATS and dramatically reducesed the time i used to spend attemtping to contact referees. **What do you dislike about Xref?** Absolutely! I find that it works fantastically. **What problems is Xref solving and how is that benefiting you?** - time to contact referees - authenticating referees **Official Response from Shieanne Dcruz:** > Thank you for sharing your review! We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow; so we’re glad you’re benefiting from the ATS integration. Like you, many of our customers like our suspicious activity feature that help recruiters hire with confidence. Thanks again for your review. ### 27. Reference Check From Heaven **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** Xref has been extremely helpful in supporting us find the right candidates through reference checks! **What do you dislike about Xref?** I wish there was a way to send manual reminders to reference. **What problems is Xref solving and how is that benefiting you?** Mass use of reference checks for candidates **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience with Xref! We're thrilled to hear that our service has been helpful in finding the right candidates through reference checks. Regarding your comment on manual reminders, our wonderful support team would be happy to assist you in this area. Feel free to get in touch with us at support@xref.com if you’d like us to resend reminders on your behalf. In our recent 2023 Customer Satisfaction Survey 93% of our users completing the survey expressed satisfaction in our platform and service. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. Thanks again for sharing your review ### 28. Efficient Reference Checking Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** I love using Xref! In the hospitality sector, it is hard to connect with references. This is an efficient and effective way to receive references and stores the data. It saves a lot of time on the team and we are able to use that time recruiting. **What do you dislike about Xref?** Only downside is that you are not speaking to the person directly. **What problems is Xref solving and how is that benefiting you?** Time management, it has been very efficient for us. **Official Response from Shieanne Dcruz:** > Thank you for your review. We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow. Regarding your comment on not having direct human interaction, we have heard from many clients about the usefulness of our sentiment analysis tool. The tool has an algorithm that measures a referee's 'tone of voice'. It picks up on the positive, neutral, and negative language used by the referee to give you an indication of the candidate's performance, reducing the chance for a reference to be misinterpreted. Xref is passionate about ensuring the right people are recruited into the right roles so we strive to make it as efficient and intuitive as possible. Thanks again for sharing your review. ### 29. X REF has provided an excellent product that is easy to use, and has great support from the company. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Xref?** Xref Engage is an easy to use system that allows me to obtain employee data rapidly. The company also provides top notch support for their product. I frequently use there products, and I found it exceptionally easy to adjust it to any situation I require. **What do you dislike about Xref?** I personally like all of the products that I have used from Xref. There are only areas of minor polish required, such as the ability to split the one text box into multiple to ease filtering comments from very large surveys. **What problems is Xref solving and how is that benefiting you?** It is saving myself a lot of time from developing my own survey and delivery system. **Official Response from Shieanne Dcruz:** > Thank you for taking the time to leave a review. We are glad to hear that you find value in the user-friendly platform. Our easy-to-use surveys can help you tailor the survey questions to the needs of your organisation in order to get the best results. With regard to your comment on splitting text boxes, the Word Cloud can be a great tool for capturing comments in very large surveys. Alternatively, you’re welcome to get in touch with our helpful support team to discuss your concerns, if you would like assistance. It’s great to hear that Xref can help you save time and hear the voice of your people. Thanks again for sharing your review. ### 30. x-ref **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** X-ref has made obtaining references for our incoming staff much easier **What do you dislike about Xref?** nothing at this time it has made my job easier **What problems is Xref solving and how is that benefiting you?** making it much easier to request and obtain references for incoming staff **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review with us. We’re glad to hear you’ve been able to experience some of the many benefits of an automated platform. We’re all about helping professionals like yourself make the most of your recruiting time. Thanks again for sharing your experience. ### 31. HR Generalist III **Rating:** 5.0/5.0 stars **Reviewed by:** Dorothy K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** How easy it is to use. the metric. Information about IP address being used more than 1 time. **What do you dislike about Xref?** Not able to change or add a reference. Any edits **What problems is Xref solving and how is that benefiting you?** Lost reference. Paper trail **Official Response from Shieanne Dcruz:** > Thank you for sharing your feedback, Dorothy! We're thrilled to hear that you find it easy to use and agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity. Regarding your comment on changing reference requests, The ‘Replace’ button in Xref allows you to ask your candidate to submit the details of another reference provider. If you would like any assistance in this area, feel free to reach out to our support team at support@xref.com. We know how difficult and frustrating it can be to chase referees, so it’s great that you’ve been able to recognise the advantages of an online process. We’re all about helping professionals as you focus on the important aspects of your role. Thanks again! ### 32. Love XRef **Rating:** 5.0/5.0 stars **Reviewed by:** Madie L. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Xref?** Such a great system! Has streamlined and imrpoved our recruitment turnaround process significantly. **What do you dislike about Xref?** No bad things to say about XRef - Love the system! Cant fault it. **What problems is Xref solving and how is that benefiting you?** Turnaround time and digitalising reference checks (no more phone calls and phone tag) **Official Response from Shieanne Dcruz:** > Thank you for taking the time to write this glowing review, Madie. We’re glad to hear you’ve been able to experience some of the many benefits of an automated platform. We are all about making the process more streamlined and secure so professionals like yourself can make quicker and confident hiring decisions. Thanks again for sharing your review. ### 33. Professional, Knowledgeable, Effective, Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Merryn C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Xref?** The Xref team are capable, professional and readily available. They are considered, easy to engage with, are committed to the best outcomes and have a 'can-do' attitude. **What do you dislike about Xref?** I haven't come up with anything I dislike about Xref Engage as yet. **What problems is Xref solving and how is that benefiting you?** They are helping us to identify areas of weakness in our organisation and tools to determine areas of highest impact and greatest benefit. **Official Response from Shieanne Dcruz:** > Thanks for taking the time to write this wonderful review, Merryn; it means a lot to us. At the heart of Xref Engage is a group of seasoned professionals who understand the challenge of improving culture and bringing about positive outcomes. We are thrilled to hear about your experience with the Engage platform and support team. Thanks again for your review. ### 34. People & Culture Business Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Adam E. | People & Culture Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** An easy to use interface for both the candidate and company. **What do you dislike about Xref?** Once a request is raised you can't change the number of reference sought. **What problems is Xref solving and how is that benefiting you?** Time consuming nature of transcribing telephone references. **Official Response from Shieanne Dcruz:** > Thanks for sharing your review, Adam. We're glad to hear that you find Xref's interface easy to use for both candidates and companies. Xref aims to streamline the reference checking process and save time for both candidates and companies, so we're pleased to hear that it's benefiting you in this way. Thanks again for sharing your review. ### 35. Easy to use, straightforward **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Easy to use and integrate with an ATS, quick responses by referees **What do you dislike about Xref?** Nothing stands out above other reference checking systems in what I have used **What problems is Xref solving and how is that benefiting you?** Obtaining reference check responses quickly **Official Response from Shieanne Dcruz:** > We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow; so we’re glad you’re benefiting from the ATS integration. Ensuring quick responses from referees is a key benefit of using Xref, and we're glad to hear that it's helping you obtain reference check responses promptly. Thanks again for your review. ### 36. Functional **Rating:** 3.0/5.0 stars **Reviewed by:** Jonah B. | Resourcing Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Xref?** Being able to request a reference check quickly. **What do you dislike about Xref?** The update emails are a little bit too frequent. Waiting for email for code to login is annoying **What problems is Xref solving and how is that benefiting you?** Not having to complete reference checks over the phone. **Official Response from Annalise Richardson:** > Hi Jonah, Thank you for your review. Xref allows you to create and send a reference request in as little as 30 seconds, with results received on average in 18 hours. This saves time and adds convenience to the reference checking process. With regard to your feedback about email frequency, we like to encourage faster turnaround times to reduce time to hire. However, in this this busy environment, we understand. You can reach out to our Customer Success team on support@xref.com and they can assist you to update your email reminder frequency. By emailing reference checks, Xref offers a functional solution avoiding the need for phone tag. Thanks again for your review Jonah. ### 37. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Simple and efficient to use, support team are helpful **What do you dislike about Xref?** Cannot upload custom templates which is time consuming **What problems is Xref solving and how is that benefiting you?** Ensure references are accurate and from legitimate sources **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review. It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the Xref platform. Regarding your comment on uploading custom templates. Our customer success team can show you how easy this functionality is to use with the new platform, please reach out to us at support@xref.com. Like you, many of our customers like our suspicious activity feature that help recruiters hire with confidence. Thanks again for your review. ### 38. International Programs director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Xref?** how easy is to navigate and the guidance is provided by xref the credit system is easy to understand easy to read the different criteria allows you to sort by required dates easy to create questionnaires **What do you dislike about Xref?** there is nothing I dislike maybe not being able to export all reference at once and having to do it one at the time **Recommendations to others considering Xref:** it is a great reliable site to work with **What problems is Xref solving and how is that benefiting you?** in the past, we had to contact each referee. It has been great working with XREF it has taken so much out of my plate. Also ensures all references are valid and coming from the refers and not the potential staff member. **Official Response from Josie Westerlund:** > Thanks so much for taking the time to write this review. We're so glad to hear your feedback and hope that you continue enjoying the ease and efficiency of online reference checking with us. ### 39. Xref review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Xref?** Efficient and easy to use, the tool for flagging fake references is also really good. The website is easy to navigate and I appreciate the regular email reminders / updates. **What do you dislike about Xref?** It can be difficult to manually add / edit reference information from my end, it would be great to just be able to edit a phone number or email address that has been supplied by a candidate, rather than having to get them to re-submit. **What problems is Xref solving and how is that benefiting you?** TIme. Traditinoally, chasing up referees is a very time consuming process. Using Xref, the responsibility is back on the candidates to supply easily reachable referees and then follow them up when they don't respond. **Official Response from Annalise Richardson:** > Hi there, Thank you for leaving a review. It's great to hear you find Xref efficient and easy to use, especially as it saves you time by reducing the need to chase referees. With regard to your feedback about editing information, the reason we do this is for security purposes to keep referee information safe, private and secure. In addition, our aim is to reduce administration for you and as you pointed out, the onus is on the candidate to supply references. Like you, many of our customers also like our Unusual Activity detection feature as it gives them peace of mind that their references are legitimate. Thanks again for your review. ### 40. Great insight **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Xref?** It is extremely helpful to receive flags of "suspicious activity". **What do you dislike about Xref?** I find I receive a lot of emails due to high volume recruitment, however this is easily managed. **What problems is Xref solving and how is that benefiting you?** Xref saves us individually calling referees for candidates, and being able to reflect on a physical reference is extremely helpful. In a large scale recruitment Xref saves us a lot of time. **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review. Like you, many of our customers also love our suspicious activity feature. It enables them to dive deeper into the validity of a reference and feel confident in their hiring choices. With regard to your comment on the frequency of emails, if you feel you’d like assistance in this area, our Customer Support team would be more than happy to help. Please feel free to contact us on support@xref.com. We're glad to hear you find Xref saves you time and you do not need to chase candidates and referees. Thanks again for your review. ### 41. it's a great way to conduct references if you are short on time. **Rating:** 4.0/5.0 stars **Reviewed by:** Douglas C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Xref?** Easy to use. great support. Bulk references if you are dealing with volume. Great way to check the progress of it. **What do you dislike about Xref?** I think the replacement of referees is a bit confunsing and we are often having to send additional links because we can replace the reference on the first go. **What problems is Xref solving and how is that benefiting you?** Not quite sure what problems is Xref solving? **Official Response from Annalise Richardson:** > Hi Douglas, Thank you for leaving a review. We are thrilled that you find Xref easy to use and appreciate the progress reports. We have shared your positive feedback with our Customer Success team. Like you, many of our customers love the bulk referencing feature as it allows them to seek feedback quickly and hire multiple people all at once - perfect if you have to fill multiple open roles! With regard to your feedback, we aim to reduce administration for HR professionals and place the onus of a reference check on the candidate. However, we have noted your feedback and will make sure to cover this area in our complimentary help and training. Thanks again for your review. ### 42. User-friendly and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Xref?** i havent used other reference platforms but Xref is very easy to navigate the system. not many clicks are needed to submit a new reference and the support team is always quick to respond. **What do you dislike about Xref?** not so much as dislike, but sometimes it would be nice not to always have to put in a verification code. i understand why this is an aspect of their process though **What problems is Xref solving and how is that benefiting you?** Faulty references. A couple of concerns have come back flagged, which has helped the team determine next steps in a new hires position at the company. it has also helped provide us with some insight from past managers. **Official Response from Ellie Wiseman:** > Hi Nicole, Thank you for your review! We're so pleased to hear that you find Xref to be an easy way to collect references. It's great that you have benefitted from our unusual activity detection feature. It has helped many of our customers identify potential red flags that allow them to investigate further and have the confidence to trust the references they receive. Regarding your feedback about entering a verification code to log in, our top priority is to ensure your data is kept safe and secure, so this is why we ask customers to provide two-factor authentication (2FA). However, you may be interested to know that our Enterprise platform has single sign-on (SSO) instead of 2FA, meaning logging in is simpler. Thanks again for your review, Nicole! ### 43. Convenience tool for reference check **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** Smooth reference check flow from getting referee details reminding/notifying all parties **What do you dislike about Xref?** Some numbers (over average/below average) shows on the system after referees submiting their reviews are hard to undersand. And it would be better if we can customize the questions. **What problems is Xref solving and how is that benefiting you?** Provide reference checks for recruiters and hiring managers. **Official Response from Shieanne Dcruz:** > Thank you for sharing your feedback on Xref! We're glad to hear that you appreciate the smooth flow of the reference check process. Regarding your comment on feedback scores and customising questions, our support team would be happy to assist you in this area. Please feel free to contact them on support@xref.com. Xref aims to streamline the reference checking process for recruiters and hiring managers, ultimately saving time and ensuring reliable information. ### 44. Xref - Love it. **Rating:** 4.5/5.0 stars **Reviewed by:** Henriette S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Xref?** I work in a Small/Medium size organisation and am the only People & Culture person in the business. Xref helps me do secure reference checks in a very fast way. It also puts the responsibility back on the candidate to follow up. **What do you dislike about Xref?** At the moment I have only been able to use the reference checking part of the website so won't be able to give you any other feedback. **What problems is Xref solving and how is that benefiting you?** It is fast, saves me time and I get notified when I have or haven't received any references back, which means I don't have to remember. That is a great plus. **Official Response from Ellie Wiseman:** > Hi Henriette, Thank you so much for your review! Being the only People and Culture person in a business makes for a heavy workload, so we love to hear how Xref has saved you valuable time and effort. It's also great to hear that you're benefitting from being notified when references are complete, so you can put it at the back of your mind while you continue with your other tasks. Our customers agree that giving candidates control over their references empowers them and speeds up the reference checking process. Thanks again, Henriette, for your lovely review! ### 45. XREF Experience - User and Employer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Xref?** The comprehensive nature of the service allows you to customize your questions to referees and ensure that your business needs are addressed. The automated nature of the process saves an incredible amount of phone calls and does not reduce the validity of the data coming back, as it's so comprehensive. **What do you dislike about Xref?** Note that XREF's comprehensiveness can also be annoying to be on the other end of. XREF will send your referees a prompting email every 24 hours to remind them to complete the reference. It's both encouraging, because the person who has asked for the reference, and the referee receive progress updates, and annoying, as it treats the user like a bit of a criminal for not completing the reference during a busy work day **What problems is Xref solving and how is that benefiting you?** Organisation of over 3000 staff with severe staff shortages (Disability Care, Community Services) XRef allows for referencing to be completed in a largely automated way, pending the review of results. This allows staff to focus on the recruitment side of the business more than the follow ups. **Official Response from Ellie Wiseman:** > Hi there, Thank you so much for taking the time to leave a review. We’re so pleased to hear that you love how customisable the reference questions are and that automating reference checking has saved you time and allowed you to focus on addressing staff shortages. With regard to your feedback about prompting referees to complete references, we like to encourage fast turnaround times, as you pointed out. However, if you would like to update your email reminder frequency, please feel free to contact our Customer Success team at support@xref.com who will be happy to assist you. Xref is loved and used by organisations across all industries and of all sizes. Automated reference checking saves HR professionals time, especially in a talent shortage market where reduced time to hire and confidence in your candidates is key. Again, thank you so much for your review. ### 46. Custom 360 Feedback Survey **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Xref?** Client partner (Louise) was very helpful and accomodating, supported timely action with requests, and a clear pathway for design, development and delivery. The system is functional and easy to use. The portal is easy to navigate; and is responsive to evolving needs (i.e., allows for us to re-open, make changes, etc.) **What do you dislike about Xref?** The design of the custom report is messy, and this undermines the professionalism of the product due to inconsistent formatting that cannot easily be edited. Query additional support on validity and reliabilty assessment on measures used? Construct validity? **What problems is Xref solving and how is that benefiting you?** Alignment to our custom framework makes conversations with the stakeholders we are debriefing easier. Easy to set up and manage internally (on-demand, as needed). **Official Response from Shieanne Dcruz:** > Thanks for your feedback. We aim to provide the greatest possible experience to our customers, so we are happy to hear you find value in the personalised support offered from our expert team. With regard to your comment on the custom report design, our support team is happy to review your reporting needs again and assist you with formatting changes that you’d like to have. You’re welcome to get in touch with Louise as your dedicated consultant for any assistance. Thanks again for your review ### 47. easy to use and great verification tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Xref?** xref customer has been very useful and responsive more people respond back than other types of references **What do you dislike about Xref?** creating new templates for a business takes additional steps **What problems is Xref solving and how is that benefiting you?** automated, not having to do follow up, provides applicants with opportunity to change referee details. Checks if refs are legitimate = difficult to do otherwise. **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review with us. We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform which includes not having to play phone tag or chase after referees. Like you, many of our customers like our suspicious activity feature that help recruiters hire with confidence. With regard to your comment on creating new templates, our friendly support team would be happy to assist you. Please feel free to contact us on support@xref.com. Thanks again for sharing your review. ### 48. Easy check **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** XRef is easy to use and very efficient because it saves time. **What do you dislike about Xref?** XRef does not provide an explanation of the numbers at the side or explains what the percentage mean. **What problems is Xref solving and how is that benefiting you?** Better time management on reference checks. **Official Response from Shieanne Dcruz:** > Thank you for providing such a great review. We know how valuable time is for busy professionals, and we’re happy to hear that you’re enjoying the convenience and time-saving benefits of the user-friendly platform. Regarding your comment on understanding the sentiment analysis, if you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com. Thanks again for leaving a review! ### 49. Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Quick and easy to issue reference checks request **What do you dislike about Xref?** Hard to get in contact with customer support, hard to edit submitted referees details without new submission **What problems is Xref solving and how is that benefiting you?** Not having to complete manual reference checks over the phone, saves time **Official Response from Shieanne Dcruz:** > Thank you for sharing your feedback! We're thrilled to hear that you find Xref quick and easy to use for reference checks. Regarding your comment on getting in touch with customer support, may we request you to reach out to us at support@xref.com and we will take up your concerns as priority. It's great to hear that Xref is saving you time by streamlining the reference check process. Thanks again for your review. ### 50. Cumbersome but has potential **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** Automated messaging and reminders, templates **What do you dislike about Xref?** Domain issues preventing access to the service (did not recognize my business email as a valid domain, received error message) **What problems is Xref solving and how is that benefiting you?** Takes care of initial contact and need to follow up **Official Response from Shieanne Dcruz:** > Thank you for sharing your feedback with us. We're glad to hear that you appreciate the automated messaging and reminders, as well as the templates. Regarding your feedback on the domain issues you are facing, you could reach out to your customer success manager or support@xref.com for assistance in this area. We would be happy to help where possible. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. ## Xref Discussions - [How is it possible to see if an employee has received and read an Xref invite?](https://www.g2.com/discussions/38814-how-is-it-possible-to-see-if-an-employee-has-received-and-read-an-xref-invite) - 2 comments, 1 upvote - [What is the best way to change a reference email that the "new hire" has submitted, in case they need support with that.](https://www.g2.com/discussions/34057-what-is-the-best-way-to-change-a-reference-email-that-the-new-hire-has-submitted-in-case-they-need-support-with-that) - 2 comments, 1 upvote - [Is it possible to understand the reason for why referee's decline an XRef request?](https://www.g2.com/discussions/is-it-possible-to-understand-the-reason-for-why-referee-s-decline-an-xref-request) - 1 comment, 1 upvote - [I have a hesitation to submit references requests on Friday due to weekend approaching](https://www.g2.com/discussions/i-have-a-hesitation-to-submit-references-requests-on-friday-due-to-weekend-approaching) - 1 comment, 1 upvote - [How does Xref compare to other online reference check companies?](https://www.g2.com/discussions/how-does-xref-compare-to-other-online-reference-check-companies) - 1 comment, 1 upvote - [View Xref pricing details and edition comparison](https://www.g2.com/products/xref-xref/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+04%3A29%3A04+-0500&secure%5Bsession_id%5D=7638a762-14cc-43a8-935b-f413bbc33017&secure%5Btoken%5D=b5d38c66eaac3805fa763eb6471bf9e300207b2dbd7307aa7281f498c4f9e50b&format=llm_user) ## Xref Integrations - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [Avature](https://www.g2.com/products/avature/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - [CVCheck](https://www.g2.com/products/cvcheck/reviews) - [First Advantage](https://www.g2.com/products/first-advantage/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [JobAdder](https://www.g2.com/products/jobadder/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [LinkedIn Talent Hub](https://www.g2.com/products/linkedin-talent-hub/reviews) - [MyRecruitment+](https://www.g2.com/products/myrecruitment/reviews) - [Open API Documentation for Confluence](https://www.g2.com/products/open-api-documentation-for-confluence/reviews) - [PageUp](https://www.g2.com/products/pageup/reviews) - [SmartRecruiters](https://www.g2.com/products/smartrecruiters/reviews) - [SnapHire](https://www.g2.com/products/snaphire/reviews) - [Springboard](https://www.g2.com/products/springboard/reviews) - [TAS](https://www.g2.com/products/tas/reviews) - [Ucheck](https://www.g2.com/products/ucheck/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Workday Recruiting](https://www.g2.com/products/workday-recruiting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Xref Features **Platform Content** - Templates - Automated - Reports **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Basics** - Optimization - Interoperability - Performance **Feedback** - requesting feedback - continuous feedback **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding **Data** - Dashboard and Reporting - Historical Analysis **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top Xref Alternatives - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (506 reviews) - [HiPeople](https://www.g2.com/products/hipeople/reviews) - 4.6/5.0 (440 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (395 reviews)