Xref Reviews & Product Details

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Product Website

Seller

Xref

Discussions

Xref Community

Languages Supported

Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)

Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

Overview by

Xref IT

Pricing

Pricing provided by Xref.

Starter

$840.00

25 employee turnover cap Per Year

View More Pricing Information

Xref Media

Since 2010, our # 1 - rated automated reference checks , comprehensive background checks, a n d robust talent pool features have processed over 100 million questions across 195 countries, generating $90M+ i n revenue. These core features enable confident hiring and underpin our Employer Inte...

Empower your organisation with actionable insights into employee engagement, satisfaction, and workplace culture. ref 's feedback tools and analytics reveal what drives your people, helping you strengthen leadership, boost retention, and create an environment where talent thrives.

Xref Demo - Turn Attrition into Retention

Transform employee departures into opportunities for growth. Xref's Exit Surveys automatically capture feedback and data from every departing employee. Understand why people leave, identify trends in turnover, and uncover opportunities to improve retention. Maintain a strong talent pipeline ...

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.

Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.

How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement

How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage

How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.

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Verified User in Legal Services

10/30/2025

"It's efficient and well presented"

4/5

What do you like best about Xref?

The notifications when a ref has been complete and the status Review collected by and hosted on G2.com.

What do you dislike about Xref?

I wish it connected with Workday so we don't have to do manual requests Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

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Thanks for your review; it is really appreciated. We do integrate with Workday for many of our customers. Take a look at this video walkthrough showcasing our integration with Workday.

See how Xref improved

Verified User in Construction

10/30/2025

"Xref helps build a pool of potential talent and insights on candidates performance and behaviours."

4.5/5

What do you like best about Xref?

Easy to use and only takes 30-40 seconds to launch Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing. The questionaire and navigation are easy Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

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It's great to hear you are getting results from Xref's Talent Pool feature. Thanks so much for taking the time to give this review. We hope you are enjoying the new AI Summaries recently launched.

See how Xref improved

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

9/23/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great way to get information in a timely manner"

4/5

What do you like best about Xref?

Ease of Use

Customer Support is great

Get information quickly and helps with our processes Review collected by and hosted on G2.com.

What do you dislike about Xref?

Can't edit a template that has already been create Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

edit

We're glad to hear that you find Xref easy to use and that our customer support has been helpful. We understand the frustration with not being able to edit a template that has already been created and will pass this feedback along to our product team.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/15/2025

"Easy to use and saves time"

3.5/5

What do you like best about Xref?

The fact that as a user, it’s easy to send out the checks Review collected by and hosted on G2.com.

What do you dislike about Xref?

The configuration of questions makes it difficult to add or remove questions from existing surveys Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

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We're glad to hear that you find Xref easy to use and that it saves you time! We understand your feedback about the configuration of questions and will take it into consideration for future improvements. We refrain from editing used surveys as they drive insights and benchmarks overtime. Instead, try duplicating and editing - this tends to be best practice and doesn't alter statistics already collected.

Mitchell B.

Recruitment

Mid-Market (51-1000 emp.)

9/18/2025

"Recruitment Business Partner"

3.5/5

What do you like best about Xref?

Ease of use, multiple references to be sent as one. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Better implementation could be of use into Pulse platform. Review collected by and hosted on G2.com.

Zoe T.

Talent Acquisition Partner

Enterprise (> 1000 emp.)

10/28/2024

"Awesome platform!"

4.5/5

What do you like best about Xref?

What I like most about Xref is that I don’t have to chase down references anymore—referees can complete them at their own convenience, which saves me a lot of time and hassle. I also appreciate the security feature that tracks IP addresses, so I can feel confident about the authenticity of the responses. Review collected by and hosted on G2.com.

What do you dislike about Xref?

One thing I dislike about Xref is that I sometimes lose the personal touch that comes with directly speaking to a referee. While it’s convenient, the automated process can feel a bit impersonal. Additionally, if a referee is slow to respond, there’s not much I can do to speed things up, which can sometimes delay the process. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref is solving the time-consuming problem of chasing down references and manually coordinating schedules. With referees able to complete their references at any time, I save a lot of time that would otherwise be spent following up. The platform also adds a layer of security by tracking IP addresses, giving me confidence in the accuracy and authenticity of the references. Overall, Xref helps streamline my workflow, allowing me to focus on other aspects of the hiring process. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your review, Zoe.

We’re pleased to hear you’re benefiting from the advantages of automated reference checking. Many of our customers find Xref’s ability to flag potentially suspicious activity invaluable in making informed hiring decisions.

Regarding your comment about losing personal touch due to the automated process, we’d like to tell you more about Xref’s sentiment tool. The tool’s algorithm measures a referee's 'tone of voice'. It picks up on the referee's positive, neutral, and negative language to give you an indication of the candidate's performance, reducing the chance for a reference to be misinterpreted.

Interestingly, 65% of reference checks submitted through Xref are completed outside business hours—a feature our customers love, as it eliminates phone tag, and the referee completes the check at their convenience.

Thanks again for your review.

Mark F.

Recruitment Officer

Mid-Market (51-1000 emp.)

2/10/2025

"The Best Tool for Recruiters"

5/5

What do you like best about Xref?

Xref is a fantastic time saver - no more making phone calls, leaving messages that aren't answered and asking the same questions over and over.

I love that it's candidate led - if the candidate wants the job they will complete their references!

Send off the link to Xref and leave it ALL with Xref Review collected by and hosted on G2.com.

What do you dislike about Xref?

There's absolutely nothing I dislike about Xref Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

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Thank you for sharing how Xref is helping you save time and improve your recruitment process. We appreciate your positive review!

Miranda R.

Talent Acquisition Lead

Mid-Market (51-1000 emp.)

11/26/2024

"Talent Acquisition Lead"

5/5

What do you like best about Xref?

The platform is easy to use, and the integration is straightforward. I love that there are extra features like Pulse surveys and Exit interviews. Jackie our account manager and Jonathan have both been great at providing updates and timely personable support. The best support compare to other products we have. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only thing we wish was possible is customising metrics and questions for pulse surveys along with exporting results and reports but apart from that it's a great. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for your glowing review, Miranda. We're thrilled to hear that you find Xref easy to use and are enjoying the many benefits of an automated platform.

Pulses and Exit Survey help reduce attrition and improve retention over time by collecting consistent data to improve organisational performance so we’re glad you are making the most of both these features.

We agree that Jackie and Jonathan are stars, and we are glad you are satisfied with their support.

It's great to hear that Xref is saving you time on reference checking and helping you capture new talent efficiently. Thank you for choosing Xref!

Verified User in Civil Engineering

Enterprise (> 1000 emp.)

9/15/2025

"Very good and easy to use"

5/5

What do you like best about Xref?

saves a lot of time and does all the hard work. Never had any issues. Review collected by and hosted on G2.com.

What do you dislike about Xref?

nothing, it's very easy to use and very quick. Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

edit

Thank you for the wonderful feedback! We're glad to hear that Xref is making your job easier and more efficient. We have some future Workday improvements so watch this space :-)

Jessica D.

Senior Talent Acquisition Partner

Enterprise (> 1000 emp.)

2/10/2025

"Seamless platform, simple to access"

4.5/5

What do you like best about Xref?

As a recruiter, it is important we have an easily accessable platform for both our hiring team and candidates. Xref makes it very easy to send, complete and retrieve candidate references, and the suspicious activity flag is really beneficial. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be useful to increase the amount of referrer fields by one or two, or an edit function, in the case of incorrect or bounced referee email addresses/phone numbers. Review collected by and hosted on G2.com.