--- title: Xref Reviews meta_title: 'Xref Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 482 reviews by the users' company size, role or industry to find out how Xref works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 482 scale: '5' date_modified: '2026-07-13' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # Xref Reviews **Vendor:** Xref **Category:** [Reference Check Software](https://www.g2.com/categories/reference-check) **Average Rating:** 4.6/5.0 **Total Reviews:** 482 ## About Xref Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires. ## Xref Pros & Cons **What users like:** - Users find Xref to be **user-friendly and fast** , facilitating effortless reference checks for hiring teams and candidates. (39 reviews) - Users value the **speed** of Xref, which streamlines the background check process and enhances efficiency significantly. (23 reviews) - Users appreciate the **time-saving** capabilities of Xref, streamlining background checks and improving recruitment efficiency. (18 reviews) - Users value Xref for its **efficient tracking of references** , making the recruitment process smoother and more reliable. (16 reviews) - Users praise the **excellent customer support** from Xref, highlighting responsiveness and insightful guidance for recruiters. (12 reviews) - Notifications (8 reviews) - Simple (8 reviews) - Efficiency (7 reviews) - Users commend the **helpful customer support** of Xref, noting its responsiveness and tailored assistance for diverse needs. (7 reviews) - Process Efficiency (7 reviews) **What users dislike:** - Users report **issues with reporting** , including clunky transitions and unsubmitted referee details, impacting workflow efficiency. (9 reviews) - Users find the **intrusive notifications** from Xref overwhelming, causing frustration and missed submission steps. (5 reviews) - Users often face **unclear information** , leading to confusion with AI descriptions and missing submission steps. (5 reviews) - Users note **inadequate feedback** due to misleading scoring and lack of tone, affecting recruitment clarity and decision-making. (4 reviews) - Users express frustration over **limited customization** , particularly around automated reminders and survey question configurations. (4 reviews) - Notification Issues (4 reviews) - Users face challenges with **poor reference sorting** and lack of customizable options, complicating the management process. (4 reviews) - Survey Functionality (4 reviews) - Assessment Issues (3 reviews) - Users are frustrated by emails frequently landing in **junk/spam folders** , causing delays in candidate responses. (3 reviews) ## Xref Reviews ### 1. Xref how to make references less awkward and more efficient **Rating:** 4.5/5.0 stars **Reviewed by:** John W. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Xref?** It helps references project manage, providing references along with a place for notes, reminders and tracking the process from start to finish. When getting references for my current role, one of my references dropped the ball a bit while I was waiting for an offer; through Xref we were able to push out a reminder and complete the reference. **What do you dislike about Xref?** I think it'd be helpful if there was a scheduling piece within the tool where a reference could book a call with the hiring manager. With this not being available then, sometimes a call can be missed the first couple of times. **What problems is Xref solving and how is that benefiting you?** It makes providing a reference something that can be project managed instead of getting left on the back burner. This makes the reference-providing process much more efficient. **Official Response from Ellie Wiseman:** > Hi John, Thank you for your review! It’s great that Xref has helped you project manage the reference checking process end-to-end. We love to hear how candidates have used Xref to secure a job, so your experience of being able to remind your reference to complete the check is great! We're so pleased Xref was able to speed up the hiring process for you. Regarding your feedback about scheduling calls, we will pass this suggestion on to the product team, but most of our customers find that reference checking online is sufficient. We also find that written reference checks provide 60% more insights than phone calls because those providing a reference don't feel they are being put on the spot. Another benefit of online reference checking is that they can be completed at a time that suits the individual. Thank you so much for your review, John! ### 2. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Luisa P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Xref?** Being able to automate the references process, one that is mainly led by the applicant. **What do you dislike about Xref?** I believe they need to improve the way in which the gaps are asked. In our case, we need to know why our applicants have gaps in their employment. In addition, it would be great if us as a employer, can upload and update a reference if this one has been provided by email, as a lot of companies are using a PDF template telling us the time an employee has worked for them but they dont provide it on Xref but send it by email instead. **What problems is Xref solving and how is that benefiting you?** Helping us to automate applicants' reference process. It helps us by saving a lot of time, and not having to follow up with applicants or referees, as Xref does by using an automate process. **Official Response from Annalise Richardson:** > Hi Luisa, Thank you for taking the time to leave a review. We are glad to hear you like the automated reference checking process Xref offers, especially one that is led by the candidate as it reduces administration for your organisation. With regard to your feedback about the employment gaps, you can customise the questions in your reference template so you can ask specifically about this area. Please reach out to our Customer Success team as they would be happy to assist here - support@xref.com With regard to your feedback about uploading and updating a pdf reference, your Customer Success Manager is happy to help. Please reach out to support@xref.com As a bit of background, the reason we try to encourage users to give a reference via our platform is because we have multiple layers in place to ensure the legitimacy of the reference and keep information secure, for example, our unusual activity detection. In addition, by completing a check via the Xref platform rather than a pdf, it is faster and easier for results to be compiled into easy-to-understand graphs so you can compare and contrast feedback with ease, meaning you reduce time to hire and secure those top candidates quickly. Like you Luisa, many of our customer love using Xref because the automation saves them time and reduces their need to chase candidates and referees to complete a reference check. Thanks again for leaving a review! ### 3. XRef has been great and saved me a lot of time. **Rating:** 4.5/5.0 stars **Reviewed by:** Evan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Xref?** The convenience. Very simple to use and explain to others. **What do you dislike about Xref?** I wish you could see the reasoning for why an XRef wasn't delivered after it was accessed. **What problems is Xref solving and how is that benefiting you?** Fraudulent references. It is really nice to know when we have received a fraudulent reference. **Official Response from Annalise Richardson:** > Hi Evan, Thank you for your review. We are thrilled to hear you find Xref to be convenient and simple to use, saving you time. Like you, many of our customers also love the Unusual Activity detection feature to gain peace of mind and confidence in their candidates. Thank you for your feedback around the interest to see why a referee may not complete a reference once they access it. There are many reasons why someone may not complete a reference check and we can see how this insight could be valuable to you. We have passed this feedback on to our development team, however it may be hard for these types of insights to come to light as it relies on a referee to share why. Thanks again Evan for taking the time to leave a review. ### 4. Outsourcing reference checks has been a game changer, I have more time in my day. **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Xref?** What I find most helpful is the speed which candidates can be logged into the Xref system, the time it saves me from having to chase up or conduct these myself, the realtime comments provided by referees and the controls put in place to monitor the validity of the referee. We want candidates who are truthful about their skills and experience and receiving reports that alert to problamatic behaviour is very telling. **What do you dislike about Xref?** I would like the option to register the candidates referees on their behalf, and then perhaps an email asking them to confirm acceptance to proceed. Many of our candidates English is a second language or not tech savvy, this could be a useful feature when conducting F2F interviews. **What problems is Xref solving and how is that benefiting you?** Fast-tracking recruitment Savings with time and money PDF reports are appreciated by hiring managers System checks and monitors to keep both parties accountable - candidate and referees. **Official Response from Annalise Richardson:** > Hi Natalie, Thank you for taking the time to provide a review. We are thrilled to hear that you find Xref to be a game-changer saving you time and money by fast-tracking your recruitment. With detailed insights, you can make confident hiring decisions and our Unusual Activity detection helps you monitor the validity of the results. With regard to your feedback about registering candidates on your behalf, we are aiming to save organisation's time by putting the onus of the reference check back onto the candidate. However, we understand your position. We have passed this feedback on to our Development team. Your candidates are always welcome to speak to our friendly Customer Success team to help enter in their referees. Our Customer Success team can be contacted on support@xref.com. In terms of English as a second language, Xref is multi-language so you can send a reference check in one of our other languages if that would be of assistance. So you can request referees in the candidate's native language and receive responses in another different language. Thanks again for your review Natalie. ### 5. Xref, the best reference checker out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Cisco A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Xref?** Xref is a very beneficial tool for checking references. Not only is the interface super easy to navigate but the customer support is hands down one of the best I have worked with! Xref is the complete package of efficiency. productivity and support **What do you dislike about Xref?** I, unfortunately, cannot think of any dislikes or negatives of the website/interface or the Xref Team. Everything so far has been incredible! Way to go Xref Team! **What problems is Xref solving and how is that benefiting you?** Communication and presentation. Communication between all parties has been a plus for me, coming from our previous vendor. Not only do our candidates have a better experience but communication from beginning to end is effortless and professional **Official Response from Annalise Richardson:** > Hi Cisco, Wow this review really made our day - thank you for taking the time! We are so happy to hear that you find Xref to be a beneficial tool for checking references. Like you, 93% of our users find Xref easy to use, saving them time. We have passed your praise onto the team. We take pride in offering our customers the complete package of efficiency, productivity and support. We know that there are often alot of moving parts when you hire someone so it's important to maximize the communication efficiency between organization, candidate and reference. We want everyone who uses our platform to have a positive and professional experience. Thanks again for your lovely review Cisco. ### 6. I really like you can customize your questions! **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Xref?** I like that you can customize your questions on Xref. Our organization has a detailed background check process, so it is nice to be able to customize the questions to fit our needs. **What do you dislike about Xref?** The downside is I would like to be able to send two different templates for one candidate. We do verifications and references for each candidate here. The verification only needs three questions, whereas the references are a little more detailed. It still has been working, so I wouldn't say it is a problem. **What problems is Xref solving and how is that benefiting you?** Xref helps eliminate emailing all the references and verifications personally. It also helps keep track of the references and verifications in one place. **Official Response from Annalise Richardson:** > Hi Brittany, Thank you for taking the time to leave us a review. We are glad to hear you find value in customizing your questions to suit your unique needs and taking advantage of our additional pre-employment background checks. With regard to your feedback about sending two different templates to one candidate, please reach out to our Customer Success team who would be happy to assist you with sending different checks to one candidate. You can reach them at support@xref.com Xref helps organizations just like yours Brittany to quickly and easily send reference and pre-employment verifications and receive feedback and insights all in one place. Automation means you don't have to manually send this information, saving you time and reducing time to hire. Thanks again for your review Brittany ### 7. Great, easy to use surveys with excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Xref?** Its easy to use and implement, flexible in design and the customer support is excellent **What do you dislike about Xref?** There is nothing to highlight that I dislike **What problems is Xref solving and how is that benefiting you?** Great benchmarking tool to monitor engagement over time **Official Response from Shieanne Dcruz:** > Thanks for leaving us such an excellent review. We are thrilled to hear you find our surveys flexible and easy-to-use and that the insights from Xref Engage benchmarking tool help you know where you stand out and opportunities for improvement. We always love to hear from our customers how our friendly support team and user-friendly platform support their organisational needs. Thanks again for your review. ### 8. Xref for Data **Rating:** 5.0/5.0 stars **Reviewed by:** Lavi G. | Senior Executive Human Resources, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Xref?** Xref i have recently started using it has helped me strore the references of our upcoming hires, also we can contact them for the opportunity we have based on their profiles **What do you dislike about Xref?** As of now I don't have anything to dislike about it **What problems is Xref solving and how is that benefiting you?** It is benefiting us to upload the reference check data and contact them for future roles **Official Response from Ellie Wiseman:** > Hi Lavi, Thank you so much for your 5-star review! We’re so pleased to hear that you benefit from being able to securely store reference data and are utilising our Talent Pool feature! Our customers save time and reduce recruitment costs by offering referees the chance to opt-in to hear about career opportunities at the organisation. HR and recruitment professionals like yourself can search and filter the Talent Pool by roles, skills, and core competencies to find potential new hires. Thanks again for your review, Lavi! ### 9. Independent surveys for your team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Xref?** An independent body to manage staff surveys to ensure anonymity. Benchmarking to other similar organisations is a great feature. **What do you dislike about Xref?** More open ended questions or an opportunity to comment under each category **What problems is Xref solving and how is that benefiting you?** Independent management. Benchmarking. Automatic reporting. **Official Response from Annalise Richardson:** > Hi there, Thank you for taking the time to leave a 5-star review. We are glad to hear you find value in the expert advice and external management offered as part of your Xref Engage surveys. Our benchmarking and tailored reporting tools are some of our customers' favourites! With regard to your feedback about more open-ended questions, we can help you tailor your survey to suit your needs, so make sure you ask our expert team when creating your next survey for more free text options. Thanks again for your 5-star review. ### 10. Great Insight into Candidates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Xref?** The abilty to give a brief insight into candidates. **What do you dislike about Xref?** Group requests can take some time to put together. **What problems is Xref solving and how is that benefiting you?** Providing brief insights into candidates with the abitlity to read deeper. Spots AI, and IP issues. **Official Response from Shieanne Dcruz:** > Thank you for taking the time to leave your review. It’s great to hear that our platform is giving you insights about your potential candidates. We know how important this information can be for making informed hiring decisions. We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity and we’re pleased to hear that the assurance Xref offers has added confidence to your recruitment process. Thanks once again for your review. ### 11. Great Xref experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Xref?** Xref engage data and flexibility is really helpful to inform our people initiatives. Louise and the team have been amazing in supporting our organisation to measure and progress our employees' engagement. **What do you dislike about Xref?** Some opportunities to improve viewing and reporting format. **What problems is Xref solving and how is that benefiting you?** How to obtain valuable insights from our people across a diverse and dispersed workforce. **Official Response from Shieanne Dcruz:** > Thank you so much for your positive review! We are thrilled to hear about your experience in gaining valuable insights from the Xref Engage Data Studio. In addition, we have passed on your special mention to Dr. Louise and the team. With regard to your comment about improving the viewing and reporting features, you’re welcome to get in touch with our support team to share your thoughts. Our team would be happy to assist you in any way, if possible. Decades of experience in giving employees a voice, enable us to tailor data-driven surveys to drive real organisational change so we’re happy to hear that Xref Engage is helping you cultivate a strong, positive workplace culture. Thanks again for leaving us a review. ### 12. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Zach R. | Duty Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Xref?** I like that from the employer point of view it takes a few minutes to hit send, and then we get an easy to use report back. It puts the pressure on the candidate to ensure that their reference completes what they need to do they can get a job **What do you dislike about Xref?** I dislike the 2 step authentication. I'd be fine once a day but having to do that multiple times a day gets a bit frustrating. **What problems is Xref solving and how is that benefiting you?** They are solving time issues. Conducting a reference check takes about 15-30 mins to complete and ensure notes are taken. By using a ref we gain that time back. For each applicant that could be an hour back in my day. **Official Response from Annalise Richardson:** > Hi Zach, thank you for leaving a review. We’re thrilled that you find Xref saves you time, allowing you to focus on other tasks in your day. With regard to your feedback about 2-step authentication, we understand this may be annoying, but we want to protect your information and keep the privacy of your candidates. We’re glad to hear you find the feedback returned is easy to use so you to make informed decisions about who you hire. Thanks again for leaving a 5-star review. ### 13. Easy reference checking **Rating:** 5.0/5.0 stars **Reviewed by:** Ashling C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Xref?** Saves time trying to call referees. Most people don't like to answer unknown numbers these days but regularly check their emails where they can quickly submit their references. **What do you dislike about Xref?** Once a candidate submits a reference, they cannot add another, and I have to send them a new link **What problems is Xref solving and how is that benefiting you?** No time wasted trying to contact references **Official Response from Annalise Richardson:** > Hi Ashling, Thank you for your 5-star review! You are right, many people don't answer unknown phone numbers or don't have time for unexpected calls. Xref helps overcome the phone-tag challenge by allowing referees to complete a reference check in their own time. On average, a reference check is returned on average within 18 hours, meaning organisations reduce time to hire. Automated reference checking saves both the organisation and referee time. With regard to your feedback about sending a new link if a candidate wishes to update their referees, there are a few scenarios where you don't need to send a new link and information can be updated. You can unlock a reference request if you would like your candidate to add another referee or if your candidate needs to edit referee information this can be done before the reference is completed. Our friendly Customer Success team can show you how to do this. Please reach out to them at support@xref.com Thanks again for your review Ashling, we are thrilled to hear Xref is saving you time! ### 14. Liable and convenience **Rating:** 4.5/5.0 stars **Reviewed by:** Eleanor P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Xref?** Its a convenient program that helps easy my workload. The responses are in depth and really helpful **What do you dislike about Xref?** Not that much if I am honest. I have really not had any negatives to say about it **What problems is Xref solving and how is that benefiting you?** Helping me collect references while I work on other things. Helps my workload a lot easier **Official Response from Annalise Richardson:** > Hi Eleanor, Thank you for taking the time to leave a review. We are absolutely thrilled to hear Xref helps ease your workload. The automation works well in the background, collecting references and collating insights while you focus on other tasks. While convenient, it also offers confidence in who you are hiring providing an audit trail to support due diligence. Thanks again for your review Eleanor. ### 15. Very Convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Astha G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Xref?** It is so convenient and easy to use. It is like set and forget and it does all the work for you. **What do you dislike about Xref?** Nothing really. I like Xref and all features **What problems is Xref solving and how is that benefiting you?** Conducts ref checks and CV check for me. Saves so much time if I do this myself or on different platforms. **Official Response from Annalise Richardson:** > Hi Astha, thank you for taking the time to leave a review. We are happy to hear Xref is convenient and easy to use and you like all the features. Xref's integrations with 30+ Applicant tracking systems and numerous pre-employment checking partners means you can conduct your reference checks and other pre-employment checks all in one place. It saves plenty of time not having to jump around different platforms to request the checks and also brings the reports back in one place so you can find information with ease. Thanks again for leaving a review Astha. ### 16. Makes checking references super simple and secure. **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Xref?** The automation, not having to manually contact referees which is time consuming. **What do you dislike about Xref?** Integration with our recruitment system needs improvements to get the best out of the tool. **What problems is Xref solving and how is that benefiting you?** It's automating the reference checking process and the anti-fraud features reduce fraudulent candidates from slipping through the cracks. **Official Response from Annalise Richardson:** > Hi Dylan, Thank you for your 5-star review. We're thrilled you find Xref makes checking references simple and secure. The automation reduces the time consuming and repetitive tasks often involved in a traditional reference check. With regard to your feedback about improving our integration with your recruitment system, can you please let us know what system you use? If you reach out to our Customer Success team, they can explore your settings and share some hints and tips on getting the most out of the integration- support@xref.com Like you Dylan, many of our customers also like our Suspicious Activity detection as it helps make you aware of any fraudulent activity in relation to your reference check. This ensures you can hire with confidence. Thanks again for your review Dylan. ### 17. Always responsive and helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** Sara S. | HR Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Xref?** Easy to use - Jess and James are always so helpful especially with my daily requests to send new access links to reactivate candidates. Haven't used competitors to understand. **What do you dislike about Xref?** its annoying that we can resend access links to candidates and its frustrating how after 21 days, the candidate can't access the xref platform with the link. I would like to see what the candidates see on their end and also what information is being sent. **What problems is Xref solving and how is that benefiting you?** Speeds up the hiring managers time and we receive proper answers rather than calling the reference on the spot. Yes because we don't have to waste time calling references that are busy during that time. **Official Response from Annalise Richardson:** > Hi Sara, thank you for taking the time to leave a review. We will definitely pass on your lovely feedback to Jess and James. They will be so delighted by your kind words. We’re thrilled to hear you find Xref easy to use and that it saves your hiring managers time. Like you've pointed out, written references allow for more detailed responses compared to over the phone. Regarding your request to see what candidates see in the Xref platform, our Customer Success team can give you a demo if you like? Please contact support@xref.com and the team can organise a time with you. Thanks again for your 5-star review Sara! ### 18. Easy to use system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Xref?** Easy to use, can share references on platform rather than downloading **What do you dislike about Xref?** Logging in requiring a code, can sometimes be a bit slow **What problems is Xref solving and how is that benefiting you?** Makes requesting and sharing references easy **Official Response from Annalise Richardson:** > Hi there, Thank you for your review. It's great to hear you find Xref easy to use and are able to request and share your references with ease. With regard to your feedback about requiring a code to log in, this is part of our 2-factor authentication and it helps to keep your data safe and secure. Thanks again for your review. ### 19. To the point Feedbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Xref?** Constent follow up Accuracy Able to find the genuiety **What do you dislike about Xref?** Too many questions for minimum roles it can be shorter for Beginner roles **What problems is Xref solving and how is that benefiting you?** T know the candidates efficiency **Official Response from Annalise Richardson:** > Hi there, Thank you for your 5-star review. We are thrilled that you are able to find genuine candidates by using Xref and find value in the consistent follow ups, allowing you to hire accurately and efficiently. With regard to your feedback around the number of questions for certain roles, you can tailor your questionnaires to each role. Xref provides best practice guidance around survey length but you are welcome to make a survey longer or shorter depending on your needs. For assistance with this please reach out to our friendly Customer Success team who can help - support@xref.com. Thanks again for your review! ### 20. Good Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Swapna P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Xref?** Ease and convenient to use. Saves a lot of time. **What do you dislike about Xref?** Nothing. Everything just works very well for me. **What problems is Xref solving and how is that benefiting you?** It saves me a lot of time when I use XRef instead of me sending people the references checks separately. **Official Response from Annalise Richardson:** > Hi Swapna, Thank you for taking the time to leave a 5-star review! We're thrilled you find Xref a good, easy and convenient platform to use that saves you time. The bulk reference request is one of the features our customers like the most, allowing them to send up to 100 references in one go, meaning you don't have to send references separately. You can also send all your pre-employment checks in one go with your Xref reference and this means you don't have to send your reference checks separately, allowing you to secure feedback fast and reduce time to hire. Thanks again for your review Swapna. ### 21. Time saving **Rating:** 5.0/5.0 stars **Reviewed by:** Maleeha M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Xref?** It has easy steps and is time-saving while requesting references. **What do you dislike about Xref?** As a HR officer, it is convenient for me to have nothing to dislike. **What problems is Xref solving and how is that benefiting you?** It saves me time when requesting references from the applicant. **Official Response from Annalise Richardson:** > Hi Maleeha, Thank you for leaving a 5-star review. We're happy to hear that Xref has easy steps to follow and saves you time when requesting a reference. Like you, many of our customers find Xref a convenient solution that reduces the need to chase referees or play phone tag. Thanks again for your glowing review Maleeha! ### 22. Very good Reference Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Xref?** I like that it is an easy to use tool and provides the good feedback. **What do you dislike about Xref?** That the emails get sent to candidates and often go into their junk mail, meaning we have to follow up with the candidates and referees about going in and completing it. **What problems is Xref solving and how is that benefiting you?** Not having to do manual over the phone references which take a lot of our time up. **Official Response from Annalise Richardson:** > Hi Samantha, Thank you for taking the time to leave a 5-star review. We are excited to hear that you find Xref to be a very good reference tool that is easy to use and provides you with valuable feedback and insights. We appreciate the feedback you have given with regard to emails going into junk folders. Our recommendation is to let your candidates know they will receive a reference check request via email and that they should keep an eye out for that. If they haven't received it from you in a certain amount of time, they should check their junk email folder. You can also encourage candidates to mark Xref as a safe sender. It can also be helpful to have your candidates pass the same information on to their referees so the referees know to expect an email from Xref and can mark us as a safe sender. Like you Samantha, many of our customers say Xref saves them time by reducing the need to play phone tag and do manual, over the phone references. This means organisations using Xref also receive better feedback and insights as the referees can consider their responses as they were not caught on the spot by a phone call. Thanks again for the 5-star review Samantha! ### 23. Simplified a tedious part of my job **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Xref?** Xref is incredibly helpful how it will automatically send information to our candidates for them to submit reference information, all I have to do is put the candidate in XRef status and everything is taken care of from there. It feels like references are literally as easy as clicking a button. Its a new favorite part of my job to review the reference information. I love how I did not have to collect those reference details and input information into our system manually. **What do you dislike about Xref?** I wish xref would be more responsive with our applicant tracking system when we put candidates in the archive. Especially when people withdraw from our process. When someone withdraws, I will archive them in their system but they still receive emails from xref asking them to submit their reference information. **What problems is Xref solving and how is that benefiting you?** Xref is saving me so much time checking references with our candidates! I am so thankful for this added lift at such a critical part in our hiring process. Reviewing detailed information that we are looking to discover with candidates has never been easier. **Official Response from Annalise Richardson:** > Hi there, Thank you for taking the time to leave a review. A reference check with Xref is as easy as clicking a button! Our aim in automating references was to save time and simplify the tedious parts of a recruiter's job. Our detailed, yet easy-to-read reports help you to understand the skills and core competencies of each candidate, allowing you, if necessary, to compare and contrast them with ease. With regard to your feedback about responsiveness with your Applicant Tracking System, would you please let us know which system you use? Our Customer Support team are here to help at support@xref.com Thanks again for your review. ### 24. Xref: The Way to Go **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Talent Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Xref?** I like the ease of use for Xref. The navigating options/directions are crystal clear and it leaves less to do for the user (being able to send options with just a few clicks). **What do you dislike about Xref?** The only options that are least useful are the ones that my organization doesn't use. However, there's nothing to dislike regarding Xref from my experience. **What problems is Xref solving and how is that benefiting you?** Xref is solving the issue of candidates being employed without a proper background check and also solving the issue of providing assurance when our stakeholders hire candidates with the use of the Reference Check option. Xref's flagging of suspicious activity is also extremely helpful. **Official Response from Annalise Richardson:** > Hi John, thank you for taking the time to leave a review. We are so thrilled to hear that Xref solves a key issue for you in that our platform helps conduct background checks on your candidates. Having peace of mind and confidence in who you are hiring is so important. Our suspicious activity feature has helped many employers make informed decisions about who they hire. Like you John, 95% of our customers say Xref is easy to use and saves them time as they are able to create a reference request quickly and allow it to be completed in the background while they do other tasks. Thanks again for your review. ### 25. Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Theresa N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Xref?** It's straight forward and super easy to use. **What do you dislike about Xref?** That you can't easily create your own questionnaire and not having the option for the Xref to be emailed to us as a PDF. **What problems is Xref solving and how is that benefiting you?** It automates the referencing process which can take a lot of time. **Official Response from Annalise Richardson:** > Hi Teresa, Thank you for leaving a review. We are happy to hear that you found using Xref to be straight-forward and super easy. Our automation saves our users time in the reference checking process, creating efficiencies to help reduce time to hire. With regard to your feedback about creating your own questionnaire, you are welcome to customise your own template by selecting from a range of best-practice questions or you can write your own. If you are having trouble, please reach out to our Customer Success team on support@xref.com as they can show you how and give you hints and tips for best results. With regard to your feedback about having the reports emailed as a PDF - we aim to keep all completed reference check reports secure in our ISO27001 certified and GPDR compliant platform. This also makes it easy to find and refer back to later. However, you can download a report, please speak with our Customer Success team who can show you how. Thanks again for leaving a review Theresa. ### 26. Xref Review **Rating:** 5.0/5.0 stars **Reviewed by:** Liza R. | Associate Director, HR, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Xref?** Xref is such a simple tool to use. References come back very quickly. Hiring managers and candidates both like to process and the flexibility. I am not aware of the competitors' functionality. **What do you dislike about Xref?** Nothing to complain about! Have had a very positive experience. The system works seamlessly, I cannot recall a time where there has been an issue that has not been rectified quickly and effectively. **Recommendations to others considering Xref:** Simple, fresh and liked by recruiters, hiring managers and candidates. **What problems is Xref solving and how is that benefiting you?** Onus on the candidate to drive the process. Quicker turn-around, and richer data. Effectively freeing up resources. Yes, more productive. Performance and time benefit. **Official Response from Annalise Richardson:** > Hi Liza, thanks for taking the time to leave a 5-star review. We're glad to hear that you find using Xref to be simple and flexible with results coming in quickly, overall improving productivity and saving your time. Like you, 93% of Xref users would recommend our product to other people and we are very thankful for that. With clear reports to compare and contrast candidates, Xref removes implicit bias and helps you to be confident you are making the right decision when hiring. thanks again for leaving such a wonderful review Liza. ### 27. Xref is simple and easy for both employers and future employees. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Xref?** I like that you get updates on how candidates are progressing to your email so you aren't having to actively check up on candidates, especially when sending so many in a day. It also alerts to potential fraudulent references completed. You can alter templates to ensure you are asking the questions you want to know. I used it as a candidate before I started my role using Xref to issue reference checks and it was easy to nominate details and check-in with referees who hadn't completed it yet. You can also easily export the reports created and refresh checks if the answers aren't quite up to scratch. **What do you dislike about Xref?** The notifications do sometimes get repetitive especially if you are getting an email to confirm a candidate hasn't accessed Xref yet. It is handy to know but receiving that notification twice a day across multiple days can clutter your inbox if you are like me and issuing high amounts of checks every day. **What problems is Xref solving and how is that benefiting you?** The number one issue solved is time. It takes a few minutes to issue a check either individually or even in bulk provided you know the candidate's details. This saves the business time and money as you aren't having to call every single candidate's referees which can be quite a lengthy process especially if they don't know the referee details straight away or you can't get in contact with them during business hours. Plus we are moving these things towards being digital. People are less likely to answer a phone from an unfamiliar number and would rather complete these things in their own time and aren't being put on the spot. **Official Response from Annalise Richardson:** > Hi there, thank you for taking the time to leave such a detailed review! We're glad to hear that using Xref saves you time - whether it be saving you time sending bulk references, reducing the need to chase candidates for their referees or playing phone tag with those referees. Like you, many of our customers also like the ability to create their own tailored reference surveys, and they like the option of using our suggested templates if they need. Our unusual activity detection is highly valued by many of our customers as the added layer of compliance helps them feel confident in who they are hiring. Xref's clear reporting helps our customers to compare and contrast candidates while reducing unconscious bias. You make an excellent point about referees not answering the phone to unfamiliar numbers. In terms of completing reference checks outside of business hours, did you know with Xref 65% of our reference checks are completed outside of business hours? Being able to complete a reference check in your own time is especially useful for companies who do remote or overseas hiring. With regard to your feedback around the number of email notifications you receive, our friendly Customer Success team can help you to turn that feature off. Please reach out to them at support@xref.com Thanks again for the review. We're glad you are enjoying using Xref. ### 28. Quick and easy process. **Rating:** 5.0/5.0 stars **Reviewed by:** Moyra D. | Recruitment Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Xref?** I like that the process is clear and easy to follow for all involved, also that there are reminders/prompts sent to both the candidate and referee. I like the support being provided as well. **What do you dislike about Xref?** Our organisation is only very new to utilising XRef. We are still in the phase/process of manoeuvring our way around the system to use it to its full capacity. Haven't encountered any issues at this stage. **Recommendations to others considering Xref:** Do your due diligence and source the product that best suits your needs. **What problems is Xref solving and how is that benefiting you?** Xref has helped reduce the amount of time spent manually checking references. One main benefit is being able to build templates specific to the range of roles we recruit for. **Official Response from Annalise Richardson:** > Hi Moyra, thank you for taking the time to leave us a 5-star review! We're glad that even as a new user, you are finding the Xref platform clear and easy to follow, allowing you to reduce the time you spend on reference checking. Like you, many of our customers also love the ability to build templates for specific roles and customise the questions in a reference survey. Our Customer Success team were very happy to hear you find the support they provide valuable. Thanks again Moyra for taking the time to leave us this great review. ### 29. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Xref?** Quick and simple process to follow - always happy to help when we need it. A simple dashboard with clear information - easy to see where things are at with just a quick glance. Also love the security features to make identifying possible fraudulent references easier - great feature! **What do you dislike about Xref?** That I don't get an email notification when a reference is complete - perhaps this is a feature I am not aware of yet, but would be helpful to simply click and download from an email as opposed to having to go to the dashboard each time. Requesting an alternate referee can sometimes be a bit of a process, would be great if this could be much simpler. Once click request! **Recommendations to others considering Xref:** Xref is a simple reference checking process that takes the chasing and verification off your hands! **What problems is Xref solving and how is that benefiting you?** Keep reference checks moving quickly - Xref reach out to candidates and referees so this helps me focus more on other parts of my recruitment role. Xref follow up and do the chasing for me, saving a lot of time and stress! **Official Response from Annalise Richardson:** > Thank you for taking the time to leave such a positive review. We’re glad to hear you find the Xref platform easy to use and that you find our suspicious activity flags valuable. Like you, many of our customers also find they save time not having to play phone tag with referees. Our automated reminders follow up with nominated referees for up to 72hrs. With regard to your feedback around email notifications when a reference is complete, this feature is automatically turned on for all our customers so perhaps it is getting caught up in a spam filter. Please make sure you add Xref to your safe senders list and if this issue persists, please reach out to our Customer Success team for assistance - support@xref.com Our friendly team are always happy to guide you. In terms of your feedback for a simpler process to request an alternate referee, we have passed this feedback on. Thanks again for taking the time to leave such a positive and constructive review. ### 30. Massive Time Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Xref?** xRef has helped me save so much time in the post-offer stage. I like the notifications received when a reference check is completed, it keeps me up to date with everything I need to know for a particular candidate. **What do you dislike about Xref?** Notifications when a reference check is unobtainable, or if a referee hasn't responded would be helpful. Currently you have to manually check this and it can be missed/might not leave enough time before the candidate starts employment. **What problems is Xref solving and how is that benefiting you?** TIME! Our TA team is quite lean, having a system that automates the reference checking process has been a massive time saver and has helped with efficiency gains. **Official Response from Annalise Richardson:** > Hi there, thank you for leaving a 5-star review. We’re delighted to hear that using Xref has saved you time and increased your hiring efficiencies to get new talent on board sooner. Regarding your feedback about notifications, we want to ensure we can streamline your processes but don’t want to go overboard filling your inbox with notifications. In saying that, we have passed your feedback on to our Product Manager with a request to create a customised notification setting. Thanks again for leaving a review. ### 31. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Xref?** Xref makes completing reference checks simple and efficient. The software allows for easy communication between applicants and references. Customer service is great as they are very responsive. **What do you dislike about Xref?** Xref can be a bit of a hassle to replace references if time has passed. **What problems is Xref solving and how is that benefiting you?** Making reference checks simple **Official Response from Annalise Richardson:** > Hi there, thank you for taking the time to leave a review. We're glad to hear you find that Xref helps keep your reference checks simple and efficient with easy communication between candidate and referee. With regard to your feedback about replacing references, our Customer Success team can help. Please contact support@xref.com for tips on having referees complete the checks sooner or how to replace referees quickly. Thanks again for your 5-star review. ### 32. Overall, very handy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Xref?** Saves me time rather than having to do a verbal reference over the phone with candidates references. So helps our processes heaps. Very user friendly. Helpful. **What do you dislike about Xref?** The reminding system every 12 hours I know does annoy some references at times, I know it can be handy, but also has been a bit of a pain for others. **What problems is Xref solving and how is that benefiting you?** It saves me time, rather than having to do over the phone references, I can input the candidates details and then forget about it. **Official Response from Annalise Richardson:** > Hi there, thanks for your review! We’re thrilled to hear that automated reference checks with Xref save you time and allow you to focus on other tasks as it happens in the background. With regard to your feedback about notifications, you can adjust the frequency of those in your settings. Please reach out to our dedicated Customer Success team on support@xref.com if you would like assistance. Thanks again for your review. ### 33. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Ambareen A. | Manager, Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Xref?** Easy to use, Good Information and like the dashboard **What do you dislike about Xref?** Constant reminders on when they haven't initiated the link **What problems is Xref solving and how is that benefiting you?** No more playing phone tag The person is comfortable and able to honestly answer **Official Response from Annalise Richardson:** > Hi Ambareen, Thank you for taking the time to leave a review. We are glad you find Xref easy to use with valuable information, well laid out in an easy-to-read dashboard. With regard to your feedback about constant reminders, we are happy to help you reduce the number of reminder alerts. Please reach out to our Customer Success team at support@xref.com The reminder emails have been proven to be highly effective in terms of improving referee turnaround times ensuring quality reference reports are obtained as quickly as possible. Like you, many of our customers find using Xref saves them time because they do not need to play phone tag. Referees can answer in their own time and do not feel put on the spot. Thanks again for your review. ### 34. Xref, making your reference checks a quick process **Rating:** 5.0/5.0 stars **Reviewed by:** E M. | Talent Acquisition Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Xref?** I have been using Xref for over 5 years at multiple employers. I like that it can be integrated into an ATS and allows my candidates to input their referees with ease at a time that suits them. It frees up my time as a busy recruiter and has stopped the need for chasing referees via the phone and leaving several chaser messages. **What do you dislike about Xref?** No major downsides to the product, sometimes the emails go into spam or junk accounts so just let the recipients be aware of this. **What problems is Xref solving and how is that benefiting you?** Quicker turnaround times for references checks being received and reviewed, resulting in quicker offers and time to fill **Official Response from Annalise Richardson:** > Thank you for taking the time to leave this review especially as such a long time user! We really appreciate your loyalty. We are integrated with 40 different ATS which means our customers, like you, save time and enjoy a simplified process when requesting references. Did you know that 65% of the reference checks submitted through Xref are completed outside of business hours? Our customers really appreciate that they don’t have to play phone tag or organise phone calls outside of their standard working hours. As you pointed out it means faster turnaround time for completed references meaning offers go out quicker, reducing the time to hire. Thanks again for leaving this great review. ### 35. Easy & Efficient way to get references! **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie H. | Lead Bookings Consultant , Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Xref?** The system is super user friendly making it easy for recruiters, candidates and referees to login and complete references quickly. As a result of the rigorous security & compliance checking on Xref (audit trail on every reference, checking IP address etc) to be a massive benefit, references you can trust to be authentic! **What do you dislike about Xref?** Short word count results in negative scoring - other than this, I cant fault Xref! **What problems is Xref solving and how is that benefiting you?** Using Xref's automated service reduces time spent on the phone chasing referees which utlimately results in a higher sastifcation rate from the candidate and client, enabling roles to be filled faster! **Official Response from Annalise Richardson:** > Hi Sophie, thanks for taking the time to leave this great review. It’s wonderful to hear that you find using Xref a user friendly, easy and efficient way to get references. As a result of our suspicious activity flags, many of our customers feel they can trust the references they receive. Like you, our customers find that using Xref eliminates the need to play phone tag. In fact 65% of our reference checks are completed outside of business hours, and the average reference checks are completed in around 18hrs meaning our customers get results faster. With regard to your feedback around short word counts, typically a higher word count means the referee is more engaged with the candidate giving more detailed insights. Thanks again for taking the time to leave a review. ### 36. Quality reference and quick turnaround! **Rating:** 5.0/5.0 stars **Reviewed by:** Julia M. | Talent Acquisition Projest Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Xref?** We have been using Xref for several years and have integrated it into our ATS. Not only is the process incredibly convenient for our recruiters, but the quality of response and the turnaround times are incredible. The fact that you can track based on sentiment, number of words in a reply, and turnaround times make it incredibly easy to streamline this stage of our recruitment process. It is also an excellent tool for the collection of referees details as potential future contacts. Xref, has had a significant impact on our operations. The quality of responses has not been impacted at all. **What do you dislike about Xref?** The positives far outweigh the negatives in the use of Xref. No negative feedback comes to mind. However, for Senior Executive appointments doing them references verbally is always an excellent process to follow. **What problems is Xref solving and how is that benefiting you?** The amount of time that our Talent team spends leaving messages and chasing up referees has reduced significantly. The automated reminders to sent out to candidates and referees to complete the process save us a lot of time, plus the quality of response is excellent. Referees can complete the checks at their convenience has a lot to do with the quality of response. This process removes any subjectivity or misinterpretation of responses when completing a verbal reference. **Official Response from Shieanne Dcruz:** > Thank you, Julia! We appreciate you taking the time to write this great review. We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow; so we’re glad you’re benefiting from the ATS integration. With regards to your comment on senior executive appointments, we’d like to share that many of our clients are happy with the way our ‘Unusual Activity’ features helps them detect any suspicious activity when reference checking for roles at the top level. Our template builder tool can also help you build questionnaires suited for senior roles. We’re so pleased you’re finding the time saved from reference checking valuable and freeing you to focus on more people-related tasks. Thanks again for your review. ### 37. Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Nessya S. | Talent Acquisition Partner and Operations Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Xref?** Takes seconds to trigger and all you have to do is wait for the completed reports. **What do you dislike about Xref?** Nothing is missing from xref that I can think of right now **What problems is Xref solving and how is that benefiting you?** Time poor TA partners and less phone tags with referees. Not to mention the ability to detect suspicious activity! **Official Response from Annalise Richardson:** > Hi Nessya, Thank you for taking the time to leave a 5-star review! We’re glad to hear that you are enjoying using Xref to save time and reduce phone tag with referees. Like you, many of our customers also love our suspicious activity feature. It enables them to dive deeper into the validity of a reference and feel confident in their hiring choices. The ability to compare and contrast candidates using the competed reference reports is a handy tool our customers frequently use. Thanks again for leaving a wonderful review. ### 38. Easiest Reference Check Service Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca Z. | Talent Acquisition Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Xref?** XRef makes it easy to request and receive references back quickly. Their interface is intuitive and straightforward. The reports generated are beneficial to our hiring managers to see if the reference was positive or not quickly. The AI is highly accurate. I would recommend XRef to any HR/TA team who has a high volume of reference checks to complete. As an added bonus, XRef can be used anywhere in the world so we have been able to use it for positions outside of Canada without any issues. **What do you dislike about Xref?** I wish there were an easy, in-app way to request more credits. Currently, we have to email our account manager every time we need new credits. This is fine but unnecessary - we don't need an interaction with a sales person when we have already committed to using XRef. I would also like to see more "standard templates" for reference check questions - this would make it easier for us to quickly modify/adapt a new set of questions instead of having to design them from scratch. **Recommendations to others considering Xref:** If you are a Canadian company, don't think twice about using XRef. **What problems is Xref solving and how is that benefiting you?** We have significantly cut down on time it takes to complete references. In just the first two months of use, we saved 18 hours as a team. XRef references take, on average, 2 minutes to complete. This is compared to 20 minutes per reference previously. As a Continuous Improvement project, XRef easily made it worth our time invested up front to get the system up and running. We looked at other providers but none that were based in Canada and therefore understood our needs as a Canadian business. Other reference check providers that are based in the US or Australia store their data there and often do not have the capability to be fully bilingual in French and English. This is necessary for us as we operate an office in Montreal. We have also found that the systems ability to follow up with references and ping them until the refernece is filled out to be effective and helpful. **Official Response from Shieanne Dcruz:** > Thanks for taking the time to leave such a detailed review, Rebecca. We’re glad you’re enjoying the many benefits of our simple, convenient, multi-lingual platform for your hiring. Regarding your comment on requesting credits, we are always looking for ways to improve the service to our customers, you can expect some updates to the billing system soon. With regards to your comment on standard templates for reference check questions, our ‘template builder’ tool can help you create customisable questionnaires that are compliant, role-specific and unbiased. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com. Xref is passionate about ensuring the right people are recruited into the right roles so we’re pleased to hear that you’ve been able to experience the benefits of an automated platform, especially when it comes to international hiring. Thanks again for your review! ### 39. Efficiencies **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa F. | Recruitment manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2022 **What do you like best about Xref?** The time saving benefits to the People & Development team by implementing Xref has been extremely beneficial. The system is excellent **What do you dislike about Xref?** There are no such dislikes, more around being able to generate our own reports **Recommendations to others considering Xref:** The ability to gain efficiencies in a face paced organisation will save you copious amounts of time where you can concentrate on your core competencies which under People & Development is not reference checking **What problems is Xref solving and how is that benefiting you?** There are no problems with Xref we are happy with the system **Official Response from Annalise Richardson:** > Hi Lisa, Thanks for taking the time to leave a review. We’re glad your People and Development team are able to save time by using Xref. Like you, many of our customers find that using Xref to automate their reference checking process enables them to become more efficient and focus on other areas of their role that are of more interest or more value for your organisation. In regards to your feedback around not being able to generate your own reports, would you be able to share more information about what you are not able to generate? That way we can provide you with personalised guidance, or we can let our development team know and they can add it to their product roadmap. Another option to assist with your reports challenge is to reach out to our friendly Customer Success team who are willing to help - you can reach them on support@xref.com Thanks again for taking the time to leave a review Lisa. ### 40. Positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Xref?** Easy to use, convenient, fast, and secure. Gives accurate data **What do you dislike about Xref?** Nothing, everything seems to be working. **What problems is Xref solving and how is that benefiting you?** It helps a lot because all the references are in one place and I get notified. Also, the ease to navigate easily **Official Response from Annalise Richardson:** > Hi there, thank you for taking the time to leave a review. We’re glad to hear you find using Xref easy and convenient. Our easy-to-understand reporting offers insights and analytics about candidates. Being a global organisation we securely and compliantly store data. Thanks again for leaving a review. ### 41. Saves a lot of time with reference checks and provides valuable insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Xref?** Saves time and I really like the reminders if the candidates haven't completed it yet. **What do you dislike about Xref?** It only notifies you after a certain number of days window. **What problems is Xref solving and how is that benefiting you?** Time saving **Official Response from Annalise Richardson:** > Hi there, thank you for leaving a review. Xref is proud to help our customers save time and offer simple solutions like reminders to keep your reference checks moving forward. With regard to your feedback about notifications, we offer real-time updates so you can keep your reference checks moving forward as quickly as possible to hire top talent fast. If you reach out to our Customer Success team on support@xref.com they can assist you to tailor these updates to the unique requirements of your organisation. Thanks again for your review. ### 42. Amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Xref?** XRef is such a fast and efficient service to use. It reduces the amount of follow up the TA team need to do with the automatic reminder emails being sent through to both the candidate and their referees. XRef allows us to capture detailed responses that help determine if the candidate is fit for the role! **What do you dislike about Xref?** The templates are quite lengthy at times. These could be narrowed down **Recommendations to others considering Xref:** Don't hesitate - it's worth it. Your candidate experience will be enhanced as you are able to quickly assess suitability of candidates without the constatn need for the TA team to follow up. **What problems is Xref solving and how is that benefiting you?** Helping reduce time to hire with how efficient XRef is. **Official Response from Annalise Richardson:** > Hi there, Thank you for taking the time to leave a review and for such a positive recommendation. We're glad to hear you find Xref saves you time and increases efficiencies as your team do not need to chase candidates and referees. With regard to your feedback around templates being lengthy, we do provide a recommendation on the ideal amount of questions a reference survey should have. You also have the option to create your own reference questionnaire, tailored for each unique role. This means you can determine the number of questions you wish to ask. If you need some help with your templates, our friendly Customer Success team can assist. Contact them at support@xref.com We provide many different templates to allow for the vast array of roles and job requirements out there! thanks again for leaving a review. ### 43. Great system to verify references and filter out the fraudulent references **Rating:** 5.0/5.0 stars **Reviewed by:** Jonah H. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Xref?** The simplicity of how the system works and easy to complete for our candidates **What do you dislike about Xref?** some people don't always have email addresses for their reference **What problems is Xref solving and how is that benefiting you?** Helps getting references done with very little man power needed **Official Response from Annalise Richardson:** > Hi Jonah, thank you for taking the time to provide a review, We’re glad to hear that you and your candidates find Xref simple to use. As you have touched on, Xref allows employees to send a reference and not have to chase a referee or set up a time to make a call. This is invaluable when organisations are hiring globally as referees can respond in their own time. Thanks again Jonah for leaving a 5-star review! ### 44. Easy, fast & efficient way to get references **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor B. | Nursing Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Xref?** What I like best is that the xref is coming from the candidate. I find that references are more willing to answer & answer quickly if it's been sent by someone they know. **What do you dislike about Xref?** The only downside to using xref is that sometimes they do not go through to facility emails, which I know is a faciity issue but it makes the process longer. **Recommendations to others considering Xref:** If you'd like to make your life easier, xref is for you. It's so easy to use, especially in medical staffing when managers & other references are working crazy hours. They can fill it out on their own time. You can modify it so that what is important to you in a candidate is reflected. **What problems is Xref solving and how is that benefiting you?** Honestly it just saves alot of time & work on the recruiters side. Helps us to work smarter, not harder. **Official Response from Shieanne Dcruz:** > Thanks, Taylor, for sharing such a detailed review! We know how valuable time is for busy recruitment professionals, and we’re happy to hear that you’re enjoying the ease and time-saving benefits of our automated platform. Regarding your comment on some emails not going through, while you’re right that it’s not something we can control, we could try resending emails from a different email address. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. Thanks again for your review! ### 45. Incredible Product **Rating:** 5.0/5.0 stars **Reviewed by:** Andy B. | Employee Experience Partner, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Xref?** It's fast, easy to use and takes a lot of admin out of my role. **What do you dislike about Xref?** From time to time some candidates and hesitant to use, but it's generally good! **What problems is Xref solving and how is that benefiting you?** No problems with Xref, love the platform **Official Response from Annalise Richardson:** > Hi Andy, thank you very much for taking the time to provide such a warm review. It’s wonderful to hear that you find the platform reduces your administration tasks, and is fast and easy to use. Regarding your comment around some candidates being hesitant to use Xref, we have a few resources that you could offer to your candidates including an FAQ blog (in the link below) or our support page https://www.xref.com/support If they still cannot find an answer to their question and are looking for guidance on security or tech issues, your candidate can reach out to our Customer Support team support@xref.com with the same email they used to log in to Xref. Hope this helps! ### 46. Xref is a great addition to a company's recruitment journey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Xref?** ease of use and ability to track reference logins **What do you dislike about Xref?** inability to edit questionnaires and criteria without Xref support tickets. Dual factor authentification each login **What problems is Xref solving and how is that benefiting you?** Time management and ability to tailor reference checks **Official Response from Annalise Richardson:** > Hi there, thank you for taking the time to leave this review. We’re glad to hear that you find the Xref platform easy to use assisting you to improve time management. Our template builder allows you to create unique reference questionnaires. In regard to your feedback about editing questionnaires and criteria - you can edit a questionnaire if it has not yet been used, however we encourage you to create new questionnaires once one has been used. The reason for this is because Xref’s automated reference reports directly compare references for a certain role. While we empathise that dual factor authentication can be annoying, we do this to ensure your data is kept safe and secure. Thanks again for giving such a positive reference. ### 47. Xref is great **Rating:** 5.0/5.0 stars **Reviewed by:** Alpha A. | Recruitment and Talent Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2022 **What do you like best about Xref?** Reference sentiment and ability to trace suspicious activities **What do you dislike about Xref?** nothing really, sometimes it takes too long to log in (verification code takes long to come through) **Recommendations to others considering Xref:** none **What problems is Xref solving and how is that benefiting you?** Reference checks only **Official Response from Annalise Richardson:** > Thank you for taking the time to leave such a positive review. Many of our customers agree that Xref’s ability to flag unusual activity that may potentially be suspicious helps them to make informed decisions about a candidate. In regards to your feedback around slow or delayed verification codes, we definitely understand how frustrating that can be! This can sometimes be due to your email provider having multiple filters in an effort to reduce spam. We make up for that though with our quick and accurate reference checks! Did you know the average reference check with Xref is completed within 18 hours? Overall, our customers find that using online reference checks mean they don’t have to play phone tag or organise calls outside of working hours. This means for many of our customers, the time to hire and overall hiring journey is much faster. Thanks again for taking the time to leave a review, we’re glad to hear Xref solves the challenges you have with reference checks. ### 48. Experience issues quite frequently with candidates **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Xref?** Once you send it you dont have to worry about it until you get a notification (set and forget) Handy for Volume recruitment **What do you dislike about Xref?** The tone of what the referee is saying is lost & it is also very impersonal **What problems is Xref solving and how is that benefiting you?** Volume recruitment You can ceter the questionnaires to what you need to focus on or target with the candidates experience **Official Response from Annalise Richardson:** > Hi there, Thank you for taking the time to leave a review. We’re glad to hear that you find Xref useful for creating your own tailored reference checking surveys and getting through the volume when recruiting. Like you, many of our customers find Xref saves them time because as you said, it makes the reference checking process a “set and forget”. With regard to your feedback around the tone of the referee being lost and the nature of automated reference checking being impersonal - if this is a cause for concern for our customers, they can rely on our Sentiment Analysis report, accessible once a reference check is completed. This tracks word count. The higher the word count, the more engaged a referee is with a candidate, tending towards a positive sentiment. Additionally, some of our customers like to follow up referees with a call to further understand the tone and create that personal connection to understand the detail better. With regard to your comments around experiencing issues frequently with candidates, are you please able to let us know what type of issues? We are continually working to ensure our customers have a great experience and 2.5 stars isn’t the best. Our friendly Customer Success team can be reached on support@xref.com They can help you solve some issues or will raise them with our Development team so they can be fixed. Thanks again for taking the time to leave this review. ### 49. fast and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Rane Y. | project Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2022 **What do you like best about Xref?** Able to send a high volume of references **What do you dislike about Xref?** not being able to download a bulk report with completed references. **What problems is Xref solving and how is that benefiting you?** Saving time and being efficient **Official Response from Annalise Richardson:** > Thank you Rane for taking the time to leave this review. We’re glad to hear you find value in our bulk referencing feature to be able to request a high volume of references at one time, quickly and with ease, saving you time and increasing efficiencies. With regard to your feedback about downloading a bulk report, we have passed this on to our development team. Thank you again for taking the time to leave a review. ### 50. Xref Review Universal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** Easy to start, fully Automated, review on the percentage of positive or negative, also great is that auto-reminder of everyone the process, and follow p **What do you dislike about Xref?** not sure if you can add a customized question, based on the type of the role **Recommendations to others considering Xref:** Great automated tool for easy reference checking process. **What problems is Xref solving and how is that benefiting you?** easy reference, + saving time to do it ourself. **Official Response from Josie Westerlund:** > Thanks so much for this great review! We appreciate your feedback. You have the ability to customise the whole template - feel free to get in touch with our customer success team via support@xref.com who will be able to help you with this. Thanks again. ## Xref Discussions - [How is it possible to see if an employee has received and read an Xref invite?](https://www.g2.com/discussions/38814-how-is-it-possible-to-see-if-an-employee-has-received-and-read-an-xref-invite) - 2 comments, 1 upvote - [What is the best way to change a reference email that the "new hire" has submitted, in case they need support with that.](https://www.g2.com/discussions/34057-what-is-the-best-way-to-change-a-reference-email-that-the-new-hire-has-submitted-in-case-they-need-support-with-that) - 2 comments, 1 upvote - [Is it possible to understand the reason for why referee's decline an XRef request?](https://www.g2.com/discussions/is-it-possible-to-understand-the-reason-for-why-referee-s-decline-an-xref-request) - 1 comment, 1 upvote - [I have a hesitation to submit references requests on Friday due to weekend approaching](https://www.g2.com/discussions/i-have-a-hesitation-to-submit-references-requests-on-friday-due-to-weekend-approaching) - 1 comment, 1 upvote - [How does Xref compare to other online reference check companies?](https://www.g2.com/discussions/how-does-xref-compare-to-other-online-reference-check-companies) - 1 comment, 1 upvote - [View Xref pricing details and edition comparison](https://www.g2.com/products/xref-xref/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+16%3A19%3A52+-0500&secure%5Bsession_id%5D=b54d8066-c6c1-46ae-a6fd-3854f5d239dc&secure%5Btoken%5D=d3d1b53d3db5dd4ca23f4d905a40b7fef8eae3d964fd0ac16cc83f6f63984a71&format=llm_user) ## Xref Integrations - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [Avature](https://www.g2.com/products/avature/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - [CVCheck](https://www.g2.com/products/cvcheck/reviews) - [First Advantage](https://www.g2.com/products/first-advantage/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [JobAdder](https://www.g2.com/products/jobadder/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [LinkedIn Talent Hub](https://www.g2.com/products/linkedin-talent-hub/reviews) - [MyRecruitment+](https://www.g2.com/products/myrecruitment/reviews) - [Open API Documentation for Confluence](https://www.g2.com/products/open-api-documentation-for-confluence/reviews) - [PageUp](https://www.g2.com/products/pageup/reviews) - [SmartRecruiters](https://www.g2.com/products/smartrecruiters/reviews) - [SnapHire](https://www.g2.com/products/snaphire/reviews) - [Springboard](https://www.g2.com/products/springboard/reviews) - [TAS](https://www.g2.com/products/tas/reviews) - [Ucheck](https://www.g2.com/products/ucheck/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Workday Recruiting](https://www.g2.com/products/workday-recruiting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Xref Features **Platform Content** - Templates - Automated - Reports **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Basics** - Optimization - Interoperability - Performance **Feedback** - requesting feedback - continuous feedback **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding **Data** - Dashboard and Reporting - Historical Analysis **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top Xref Alternatives - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (506 reviews) - [HiPeople](https://www.g2.com/products/hipeople/reviews) - 4.6/5.0 (440 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (422 reviews)