I like how customizable Avature is. It gives us the flexibility to adapt workflows, dashboards, and processes to fit our exact needs, rather than being stuck with rigid templates. That level of control makes it easy to support different teams and evolving requirements. Review collected by and hosted on G2.com.
While the platform is highly customizable, there are significant downstream impacts that aren’t always considered during configuration. When something breaks, it often creates a cascade of issues. For example, Avature was down for a few hours recently, which caused hundreds of failed integrations that we had to manually retrigger. Views and workflows also didn’t update automatically. Although we raised these issues with tech support, the response felt reactive rather than proactive—we were expected to identify all impacts ourselves.
Reporting is not user-friendly. There are very few out-of-the-box reports or lists, and we still can’t report on key metrics like time-to-fill, even though we’ve been live since March 2023.
Additionally, it would be extremely helpful if Avature provided a formal Knowledge Transfer (KT) guide. Currently, this does not exist, which makes it challenging for teams to share best practices and ensure smooth transitions when roles or responsibilities change. A structured KT guide could include documentation standards, workflows, and troubleshooting steps to reduce dependency on reactive support and improve overall efficiency. Review collected by and hosted on G2.com.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.





