--- title: Xref Reviews meta_title: 'Xref Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 482 reviews by the users' company size, role or industry to find out how Xref works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 482 scale: '5' date_modified: '2026-07-13' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # Xref Reviews **Vendor:** Xref **Category:** [Reference Check Software](https://www.g2.com/categories/reference-check) **Average Rating:** 4.6/5.0 **Total Reviews:** 482 ## About Xref Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires. ## Xref Pros & Cons **What users like:** - Users find Xref to be **user-friendly and fast** , facilitating effortless reference checks for hiring teams and candidates. (39 reviews) - Users value the **speed** of Xref, which streamlines the background check process and enhances efficiency significantly. (23 reviews) - Users appreciate the **time-saving** capabilities of Xref, streamlining background checks and improving recruitment efficiency. (18 reviews) - Users value Xref for its **efficient tracking of references** , making the recruitment process smoother and more reliable. (16 reviews) - Users praise the **excellent customer support** from Xref, highlighting responsiveness and insightful guidance for recruiters. (12 reviews) - Notifications (8 reviews) - Simple (8 reviews) - Efficiency (7 reviews) - Users commend the **helpful customer support** of Xref, noting its responsiveness and tailored assistance for diverse needs. (7 reviews) - Process Efficiency (7 reviews) **What users dislike:** - Users report **issues with reporting** , including clunky transitions and unsubmitted referee details, impacting workflow efficiency. (9 reviews) - Users find the **intrusive notifications** from Xref overwhelming, causing frustration and missed submission steps. (5 reviews) - Users often face **unclear information** , leading to confusion with AI descriptions and missing submission steps. (5 reviews) - Users note **inadequate feedback** due to misleading scoring and lack of tone, affecting recruitment clarity and decision-making. (4 reviews) - Users express frustration over **limited customization** , particularly around automated reminders and survey question configurations. (4 reviews) - Notification Issues (4 reviews) - Users face challenges with **poor reference sorting** and lack of customizable options, complicating the management process. (4 reviews) - Survey Functionality (4 reviews) - Assessment Issues (3 reviews) - Users are frustrated by emails frequently landing in **junk/spam folders** , causing delays in candidate responses. (3 reviews) ## Xref Reviews ### 1. KIPP SoCal Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** The integration to our applicant tracking system. I move someone to the XREF stage, and the forms are automatically sent out. It is a low lift. **What do you dislike about Xref?** The rating of a review based on the number of words. Hiring managers get confused sometimes, and equate that rating as a rating of the review itself. Example: if the referrer doesn't type many words in their review, the review is given a bad rating. The hiring manager glances at that and assumes the review is bad. I don't think a review needs to be rated based on how many words the referrer inputted. **What problems is Xref solving and how is that benefiting you?** No problems! Benefits are how easy it is to use for all parties and low lift. The automatic send out, easy to fill out for candidates and referrers, and easy to review and download when done. Definitely worth it. **Official Response from Josie Westerlund:** > Thanks so much for this review, this is really valuable feedback! We're always looking to improve our platform so this is really helpful. We're glad to hear that you're enjoying the automation of online reference checking and that you're finding the platform easy to use. Thanks again! ### 2. Excellent, intuitive, and comprehensive platform. Very Easy to use and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Xref?** We upgraded to the Enterprise platform, this has been an excellent move. We have recieved excellent customer support asnd account management. The team use th eplatform multiple times per week and it has a number of great features and very easy to navigate and use. **What do you dislike about Xref?** None so far, all of ther team uses the platform with ease and building new templates is a breeze. **What problems is Xref solving and how is that benefiting you?** Ease of use, we have a high volume of recruitment and the platform allows us to send multiple references daily. Building new templates and adding questions is easy, also the range of questions in the library is brillant. **Official Response from Shieanne Dcruz:** > Thank you for the glowing review! We are thrilled to hear that you find Xref's Enterprise platform intuitive and comprehensive. Our team is dedicated to providing excellent customer support and account management, so we are delighted to hear that you have had a positive experience. We are glad to hear that the platform has been beneficial for your high volume recruitment needs and that building new templates and adding questions is easy for you. Thank you for choosing Xref! ### 3. Excellent Service and experience **Rating:** 5.0/5.0 stars **Reviewed by:** Derek D. | Recruitment Director APAC, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Xref?** Over my time in TA and Recruitment, I have used a number of reference platforms. XRef has been a strong platform for references. It is easy to set up and use, and it integrates well into our ATS. Our customer relationship manager is excellent, has strong engagement, and is responsive. **What do you dislike about Xref?** There are no downsides I can think of as negative. **What problems is Xref solving and how is that benefiting you?** Ability for us to do more references on candidates, to get a stronger understanding of the candidates we are engaging with. **Official Response from Shieanne Dcruz:** > Thank you, Derek, for your glowing review. We’re happy to hear you’re enjoying the many benefits of the Xref automated platform. Like you, our customers agree about the ease of set up and use. We know how important it is for technology to fit into your existing workflow seamlessly, so it’s great to hear that you’re enjoying the benefits of a smooth ATS integration. We are also glad to hear that your customer relationship manager has provided excellent service. We’re all about ensuring the right people are recruited into the right roles so we’re delighted to hear that the Xref reference checking template has helped secure the level of detail required for making confident hiring decisions. Thank you for choosing us for your reference checking needs! ### 4. Direct usage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Xref?** ease of use fast and efficient and love the way it can pick up unusual activity **What do you dislike about Xref?** notifications can be overwhelming to candidates **What problems is Xref solving and how is that benefiting you?** it is giving recruiters more toime to focus on other things like strategic sourcing and stakeholder engagement **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review. We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity. With regard to your feedback about notifications, our Customer Success would be able to help you adjust the frequency of the alerts. Please reach out to our dedicated Customer Success team at support@xref.com if you would like assistance. We appreciate your positive feedback about Xref's ease of use and efficiency. It's great to hear that Xref is allowing you and your team time back to focus on strategic sourcing and stakeholder engagement. ### 5. Xref Staff Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Xref?** Great team who are helpful, supportive and responsive. Excellent survey administration and reporting portal. **What do you dislike about Xref?** Nothing. Whenever I have had an issue or concern they have been responsive in resolving it and proactive in adding enhancements to their roadmap of development/products. **What problems is Xref solving and how is that benefiting you?** Reporting, tracking and benchmarking of staff sentiment and engagement to ensure we are always improving the experience of our employees and focusing our efforts (time, money and resources) into the priority areas for improvement identified by our employees. **Official Response from Shieanne Dcruz:** > Thank you for the wonderful feedback! We are thrilled to hear that you find our team helpful and our survey administration portal excellent. It's great to know that we have been responsive to your needs and concerns promptly. We’re passionate about helping our customers run the high-performing surveys that drive organisational change so it's wonderful to hear how Xref Engage is helping you with reporting, tracking, and benchmarking staff sentiment to improve employee experience. Thanks again for sharing your review. ### 6. Well-supported, professional guided implementation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Xref?** Logical, research-informed approach to getting the best out of and for staff. Customer service during and post-implementation was excellent. **What do you dislike about Xref?** The initial introduction to the process seemed disjointed because I wasn't involved in the initial conversations and wasn't informed about what it was or what it was for. **What problems is Xref solving and how is that benefiting you?** Concern about middle-management engaging with new strategy and initiatives. **Official Response from Shieanne Dcruz:** > Thank you for sharing your experience with Xref Engage. We’re happy to hear that you were highly satisfied with the level of service during and post-implementation. We aim to provide the best quality service across the entire journey. We appreciate your feedback about the initial stages and we can assure you that we will take action to discover how to improve future engagements from the very early stage. We are confident that the results from the survey will assist your organisation to improve your strategic initiatives. ### 7. Exactly what we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Xref?** Experience in the industry. Good customer support. Confidential. Right product for the size and maturity of our business. Good technical knowledge and system without the high price of large consultancy firms. No sales pitches! Easy to use and implement. Independent. **What do you dislike about Xref?** Whilst ability to conduct different types of surveys are good once you have engaged the company, there are some hidden costs (mainly set-up and for minor customisations) in using the the additional surveys. Would be good to have a better executive summary (visual as well as written) included in the cost (this should just be a standard template pulling basic data). **What problems is Xref solving and how is that benefiting you?** Independent, confidential provider of information. Xref also assisted in providing an NPS survey. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience with Xref Engage! We are thrilled to hear that you find our customer support, technical knowledge, and system to be valuable for your business. Thank you for choosing Xref Engage for your survey needs! ### 8. Great platform - takes huge workload off! **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** Easy to use platform. Professional templates to send out. Takes a huge administrative burden off our team because the system handles the send out, follow up and even flags if things don't look right. **What do you dislike about Xref?** The verification code to log in every time is cumbersome. Would love a quicker, more efficient sign in process as we're in and out of the software regularly. **What problems is Xref solving and how is that benefiting you?** Time saver from us calling and following up with references Helps keep better documented evidence of the completed checks then if we were too do on our own. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience with Xref, Kelsey! We're thrilled to hear that our platform has been able to streamline your reference checking process and reduce your team's administrative burden. Regarding your comment on the verification code for logging in, we have that as a security feature so our system can ensure compliance and safety. Thanks again for sharing your review. ### 9. Makes Reference Checks Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** I love how easy it is to complete reference checks with Xref. The completed reference checks arrive without having to play phone tag or try to contact the references directly. The features also make it easy to detect any suspicious activity and understand why the reference may have been flagged. Xref makes it easy to send multiple references at the same time with little adminstrative work. **What do you dislike about Xref?** The only downside is some inflexibility on editing the questions in the reference template, but part of that is probably the way my organization is set up. **What problems is Xref solving and how is that benefiting you?** Conducting efficient and accurate reference checks on potential candidates, allowing us to be confident in our hires or to avoid hiring someone who may be the wrong fit. **Official Response from Shieanne Dcruz:** > Thank you for your review! We're so pleased to hear that you find Xref to be an easy way to collect references. With regards to your comment on editing questions, our ‘template builder’ tool can help you create customisable questionnaires that are compliant, role-specific and unbiased. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com. Like you, many of our customers also like our Suspicious Activity detection as it helps make you aware of any fraudulent activity in relation to your reference check. This ensures you can hire with confidence. Thanks again for your review. ### 10. Excellent quality of product and customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Xref?** The Xref team are always accommodating and helpful in working through ideas of how we can use their services. Using the reference check tools is such a time saver admin wise and provides us with the information we need. The platform is easy and intuitive to use which is a big bonus. **What do you dislike about Xref?** There are no downsides to using Xref. They deliver on their promises. **What problems is Xref solving and how is that benefiting you?** Reference check saves us time and provides a platform for reference checking that we would not be able to create ourselves. **Official Response from Shieanne Dcruz:** > Thank you for your glowing review! We're thrilled to hear that you find Xref's products and customer service to be of excellent quality. Our team is dedicated to delivering top-notch service and support to all our customers. It's wonderful to know that our reference check tools are not only easy to use but also a significant time-saver for you. Your feedback is greatly appreciated, and we're pleased to see that Xref is effectively addressing your reference checking needs. Thank you once again for your kind words and feedback. ### 11. Xref is simple and easy to use. Their team are knowledgeable and so friendly to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Xref?** The reference checks are integrated into our Recruitment platform, making it so easy to use. The notifications allow us to easily see where references are up to and we love that the system sends its own reminders to referees, which saves us time and effort. **What do you dislike about Xref?** Nothing that I can think of. .... ...... **What problems is Xref solving and how is that benefiting you?** Time is the biggest factor. Previously we were calling referees for their references and often we had to make multiple follow ups when people weren't available to take a call. Over a call, we weren't getting the best feedback as calls didn't allow referees to really think about their answers. Xref has saved us on time and allowed our references to be more thought-out and detailed. **Official Response from Shieanne Dcruz:** > Thank you for your wonderful feedback! We're delighted to hear that you find Xref simple, easy to use, and our solution seamlessly integrates into your recruitment platform. It's fantastic to know that our notifications and automated reminders have been instrumental in streamlining your reference checking process. At Xref, we're committed to helping time-crunched recruiters focus on the most important aspects of their roles. We're thrilled that Xref has saved you time and enhanced the quality of your reference checks. Thank you once again for your kind words! ### 12. Easy to use program **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Really easy to send out the reference details to our candidates. Our HR have uploaded templated questions so all I need to do is load the candidate details. It's also easy to view the references once completed, and I can also see the status of their completion. **What do you dislike about Xref?** Only doing online references means I can't hear the tone people use when answering the questions, or hesitations over certain questions. **What problems is Xref solving and how is that benefiting you?** Not spending hours on the phone chasing people to answer reference questions. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience with Xref! We're thrilled to hear that you find it easy to use and that it saves you time in the reference process. Regarding your comment on hearing the referee’s tone, we’ve designed our sentiment analysis to listen to the tone of someone's voice when they talk about something. It aims to understand tones of affirmation and enthusiasm to figure out if the person's feelings are positive, negative, or neutral. We strive to make our platform as efficient and intuitive as possible so our clients don't have to spend their time over calls and can focus on the other important areas of your role. Thanks again for your positive feedback! ### 13. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra D. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Xref?** Love the easy of Xref for and the results we receive on the references for our potiental staff members. Xref has cut out a lot of the admin work we had previously. Our Customer Service Team are really enjoying the time that has been freed up to work on other tasks. **What do you dislike about Xref?** A few to many reminders that staff have not responded. **What problems is Xref solving and how is that benefiting you?** Helping us with recuiting, as references is compulsory in the Healthcare sector **Official Response from Shieanne Dcruz:** > Thank you for your excellent review, Sandra. We're delighted to hear that Xref has had a positive impact on your recruiting process, particularly in the healthcare sector where references are crucial. With regard to your comment on reminder emails. These emails are sent at 24, 36 and 48 hours to both the referee and the candidate. If you’d like any assistance in setting these up, you could reach out to us at support @xref.com Xref is passionate about ensuring the right people are recruited into the right roles so we’re pleased to hear that you’ve been able to experience the benefits of an automated platform. Thanks again for sharing your review. ### 14. XRef Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Xref?** XRef Engage was easy to use and navigate, interpretable. Implementation and intergration were both seamless as well. **What do you dislike about Xref?** Nil but am excited to explore XRef Engage further **What problems is Xref solving and how is that benefiting you?** XRef Engage allows us to provide seamless insight into the current culture within our organisation. A tool that allows our staff to confidently have their say, share concerns and areas of celebration. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience about Xref Engage! We're thrilled to hear that you found our platform easy to use and that the implementation was seamless. At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership and service quality. It's great to know that Xref Engage is helping you provide valuable insights into your organisation's culture and enabling your staff to share their feedback with confidence. Thanks again for your review. ### 15. Highly recommend Xref. Data studio and post survey debrief outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Xref?** For myself as I work in HR, the post survey debrief was invaluable. The customer support was diligent and friendly, the team where always checking in to see how we were doing. **What do you dislike about Xref?** I am unable to think of a dislike at the moment. The data studio can be confronting when you first log on but after the debrief where you are shown how to interpret the data that is no longer an issue. **What problems is Xref solving and how is that benefiting you?** Mostly cultural problems. Giving us a better insight into how emplpoyees feel about how we are preforming as a business. The anonimity allows for greater accuracy **Official Response from Damian O'Keeffe:** > Thanks for your review! It’s always great to receive such positive feedback, particularly around the expertise and benefit our consultants make and that they go the extra mile. Like all new tools, it always helps to receive a proper introduction; the data studio provides an incredible amount of insight that most organisations have not had access to before, so it's wonderful to hear Engage has provided insight into how your employees feel about your organisation's performance. Thanks again for your review and we look forward to continuing to work with you. ### 16. A positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Xref?** I felt well supported through the process as a new employee of council and not having used the tool before. **What do you dislike about Xref?** In comparison to other tools that I have reviewed, the questionnaire is lengthy. **What problems is Xref solving and how is that benefiting you?** Identifying the key concerns of employees that are limiting employee engagement and our culture. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience with Xref Engage! We're thrilled to hear that you felt well-supported as a new employee. Regarding your comment on a lengthy questionnaire, we have off-the-shelf surveys of different lengths, including a Pulse Survey with 15 questions. You can customise the length of your surveys to suit your organisation's needs. We have many questions we can benchmark, but you only need to use a small selection to get a good sense of how you compare to industry benchmarks. If you’d like assistance with your questionnaires, please reach out to your Engage consultant, who would be more than happy to help. At the heart of Xref Engage is a group of seasoned consultants who understand the challenge of improving culture. It's great to hear that Xref Engage is helping to identify key concerns and improve employee engagement and culture. Thanks again for your review. ### 17. Effective, supportive and informative. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Xref?** The team at Xref Engage were incredibly supportive during the implementation of our survey. The team were across all the required elements required by the state government, making understanding the survey and its structure simple. The team were also incredibly supportive and understanding through a number of RMIT review processes, going above and beyond to provide the required information needed for approval to be granted. **What do you dislike about Xref?** Overall a positive experience from the Xref team. **What problems is Xref solving and how is that benefiting you?** Xref supported us in our survey requirements as part of the Victorianm Governments Gender Equality Action Plan program. **Official Response from Shieanne Dcruz:** > Thank you for your positive feedback! We are thrilled to hear that our team at Xref Engage provided effective and supportive assistance during the implementation of your survey. We’re also pleased that our product could support your survey requirements as part of the Victorian Government's Gender Equality Action Plan program. We strive to make our product as seamless as possible for our clients. Thanks again for your kind words. ### 18. Easy to use platform **Rating:** 4.5/5.0 stars **Reviewed by:** Trish D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Online reference checking is great, as more information is provided then completing a phone call reference check. The exit survey is also great as former staff can write what they think needs changing in the business. **What do you dislike about Xref?** Not being able to export exit surveys, however, I understand that this is in the works. **What problems is Xref solving and how is that benefiting you?** Online reference checks are quickly receieved, so the other preemployment checks can be done quicker too. **Official Response from Shieanne Dcruz:** > Thanks for sharing your review, Trish. We’re glad to hear you’re enjoying the many benefits of our user-friendly Xref platform including Exit Surveys. Exit Surveys help organisations gather, analyse, and measure feedback from departing employees. This feedback can help reduce employee turnover and improve retention over time. We’re all about making the complete talent journey experience seamless for HR professionals so you can focus on the more important aspects of your role. Thanks again for your review. ### 19. Time efficent way to reference check. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Xref?** XREF is a efficent way to complete reference checks, in my role, I'm typically needing to complete reference checks for anywhere from 10-25 candidate's a week. Without XREF my company would need another ole allocated to completeing reference checks. XREF sends reminders and follow ups to candidates and can moniter and report if a reference is suspicious. Whenever I've had any issues the XREF staff have responded within an hour. **What do you dislike about Xref?** Nothing to report. Staff are very helpful when I've had a technical issue or am needing general assistance. **What problems is Xref solving and how is that benefiting you?** How time consuming reference checking is. **Official Response from Shieanne Dcruz:** > We're thrilled to hear that our platform has made reference checking more efficient for you, especially given your high volume of candidates. At Xref, we're all about streamlining the HR journey, and we're proud to help our customers save time with simple solutions like reminders to keep your reference checks on track. We're also glad to know you're benefiting from our unusual activity features. Many of our customers feel more confident in the references they receive thanks to our suspicious activity flags. Our team is dedicated to providing timely support and ensuring a smooth process for our clients. Thank you again for your feedback! ### 20. Great service and very knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Megan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Xref?** Xref Engage were able to point me in the right direction and provided advice and support when required **What do you dislike about Xref?** There was nothing that I disliked about Xref Engage **What problems is Xref solving and how is that benefiting you?** They provided us with the tools to send out a whole of organisation Employee Engagement Survey. The results from this survey will assist us in building our new Employee Value Proposition **Official Response from Shieanne Dcruz:** > Thank you for your positive feedback, Megan! We are thrilled to hear that Xref Engage was able to provide you with valuable support and guidance. It's great to know that our service helped you with your Employee Engagement Survey and will contribute to building your new Employee Value Proposition. Thanks again for your review. ### 21. I would recommend Xref as a referee provider **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2024 **What do you like best about Xref?** The system is easy to use, it cuts out alot of time in terms of calling referees, great support **What do you dislike about Xref?** I dont have anything I dislike about Xref, they are veru supportive and quick to respond to any issues and changes required **What problems is Xref solving and how is that benefiting you?** Cutting time to a very lean team **Official Response from Shieanne Dcruz:** > Hi Melissa, thank you for taking the time to leave this review. We’re glad to hear that you find Xref easy to use and that it has been a time-saving solution for your team. Like you, our customers find that using Xref eliminates the need to play phone tag. Thanks again for leaving your review. ### 22. Huge Time Saver **Rating:** 4.5/5.0 stars **Reviewed by:** Monique K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Xref cuts down the amount of time contacting candidiates referees and the admin associated with reference checking. I love that a digital form is created that can be easily reviewed and stored. **What do you dislike about Xref?** Only downside of Xref is when candidates are not tech savy and have issues accessing. **What problems is Xref solving and how is that benefiting you?** Time spent taking references in a high volume recruitment role **Official Response from Shieanne Dcruz:** > Thanks for taking the time to share your review with us, Monique. We’re glad to hear you’re enjoying the many benefits of automated references. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Our main goal is to simplify the reference checking process for everyone involved. Thanks again for your review. ### 23. My experience with Xref has been great! Easy to use and efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Michayla W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** The best thing is the time saving reference checks and the ability for Xref to pick up suspicious activity. This assits us with our investigations. **What do you dislike about Xref?** Not much however it would be great if the platform had the ability to do qualification checks. **What problems is Xref solving and how is that benefiting you?** Xref is picking up fake references which is making our investigations a lot easier. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience, Michayla! We're thrilled to hear that you find our platform easy to use and efficient. Like you, many of our customers like our suspicious activity feature that helps recruiters hire with confidence. With regards to your comment on the ability to do qualification checks, get in touch with us at support@rapidid.com. We have recently launched qualification checks and would be happy to give you a demo. It's fantastic to hear that Xref is helping you identify fake references and making your investigations easier. Thank you for choosing Xref! ### 24. A highly relational experience in the design and roll-out of a staff survey process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Xref?** I came into the process with full confidence given Xref came highly recommended by other like-like for clients. They are all spoke with one uniform voice about survey quality and methodology. As we engaged with the team, it was clear there was deep knowledge and expertise which enabled us to create an atmosphere of confidence amongst staff. **What do you dislike about Xref?** Some of the upsold items within the pricing structure would perhaps better sit within the standard options. In terms of question customisation, for example, how far we customised was debatable but it was a premium item paid for. That isn't a criticism, but merely an observation. **What problems is Xref solving and how is that benefiting you?** We cannot hope to build an effective strategic plan for the next 5-10 years without adequately understanding the current views of our staff. It is both a vital aspect of day-day engagement but their voice is valued and vital. **Official Response from Sanchita Kadambari:** > Hi there, Thank you for taking the time to leave such a glowing and detailed review! We are thrilled that you are using Xref Engage with confidence. As you know, our expert team have decades of experience as workplace psychologists working across customers in various industries. With regard to your feedback around pricing structure and question customisation, we aim to tailor every customer's survey so that they can be sure they are getting feedback and insights that are relevant to the unique nature of their organisation. No two workplaces are the same! It is certainly easier to take action for future improvements when you have strong, detailed data and actionable insights from your surveys. Valuing the voice of your people goes a long way to retaining them and cultivating a strong, positive workplace culture. Thanks again for your 5 stars! ### 25. Using the X-REF reference platform IS an exceptional experience, providing seamless efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Sharan S. | HR/Carerecruitment, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Xref?** It teels me if the refrence is genuine or not. **What do you dislike about Xref?** nothing at the minute. I think it's useful but if more filters can be added that be great. **What problems is Xref solving and how is that benefiting you?** Candidates can not complete it by themself. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience; we're delighted to hear that you find our platform both efficient and valuable for verifying references. We'd love to hear more about the kind of filters you require. Feel free to reach out to your Customer Success Manager or our friendly customer service team at support@xref.com. We agree that one of the key benefits of using Xref is its ability to flag suspicious candidate activity. Our goal is to help time-crunched TA professionals save time and streamline their recruitment processes. We're here to ensure Xref continues to deliver these benefits and more. Thanks again for choosing Xref! ### 26. Talent Acquisition Advisor **Rating:** 3.5/5.0 stars **Reviewed by:** A K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Xref?** UX and Customer Support would be the top two. **What do you dislike about Xref?** Extra information which is not required, accesibility to back end info, navigation on website to name a few. **What problems is Xref solving and how is that benefiting you?** Platform is currently being used for reference checks only. Picking up unusual activity is the best feature and helps avoid bad candidates. **Official Response from Shieanne Dcruz:** > Thank you for sharing your review of Xref. We're glad to hear you're benefiting from both our user-friendly interface and our customer service. Regarding your comments on the information we provide, we've designed our platform to be intuitive while delivering the detailed insights our users need. For security reasons, we restrict access to backend information to ensure data safety. We're pleased that our solution has helped you find the best candidates for your organisation. Thanks again for your feedback! ### 27. X-ref is easy to use and an efficient platform for our HR needs **Rating:** 4.0/5.0 stars **Reviewed by:** Narbir M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Xref?** I like how easy it is to use and how easy it is to integrate **What do you dislike about Xref?** Sometimes when logging in the code sent to your email is delayed and expires by the time you get it **What problems is Xref solving and how is that benefiting you?** Provides us with accurate reference checks with visibility on what the status is **Official Response from Shieanne Dcruz:** > Thanks for leaving us a review, Nabir. We’re glad to hear that you find Xref simple to use. We strive to make the process as efficient and intuitive as possible so that professionals like yourself can make more confident hiring decisions, faster. Thanks again for your review. ### 28. The new XREF engage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Xref?** Services for the employee journey are useful **What do you dislike about Xref?** Costs for additional products can be quuite steep for NFP organisations **What problems is Xref solving and how is that benefiting you?** Providing efficiencies in surveys - creating, executing and delivery. **Official Response from Shieanne Dcruz:** > Thank you for sharing your feedback on Xref Engage! We're glad to hear that you find the services for the employee journey useful. Our research and decades of experience giving employees a voice enable us to tailor data-driven surveys to drive real change, so it's great to hear that Xref Engage surveys are proving valuable and efficient for you. Thanks again for your review. ### 29. More infor on overview would be nice **Rating:** 3.0/5.0 stars **Reviewed by:** Tweety H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Xref?** The new version has less feature than the previous one. **What do you dislike about Xref?** In the overview page, not much information display. It will be better to have the Internal Ref table. Also it will be good if we are able to edit the candidate's contact details after the request is sent. In the Reference report, Note to candidate and Note to referee need to be have more characters so that we can include the link of the PD for reviewing. **What problems is Xref solving and how is that benefiting you?** Xref can provide unusual activities of the reference reports, which is very helpful for our recruitment process. **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review. We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity. We’re all about offering teams a better and faster way to conduct reference checks, so we’re happy to know that Xref has helped your recruitment process. We are continually working to ensure our customers have a great experience. Our new Enterprise platform has many survey tool functionalities to choose from. With regard to your feedback on the overview page, we will pass it on to our product development team for their reference. Thanks again for your review. ### 30. Motorserve **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob E. | SG Ball Assistant Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Xref?** Easy to use & friendly service, also a great service team. **What do you dislike about Xref?** Not being able to replace a reference during the 'in progress' stage if a referee is unobtainable **What problems is Xref solving and how is that benefiting you?** n/a **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive feedback about Xref! We're thrilled to hear that you find our platform easy to use and appreciate our friendly customer support team. Regarding your comment on not being able to replace a reference during the 'in progress' stage, we’d like to let you know that you can add additional references at this stage. If you need assistance with this, please reach out to our wonderful support team at support@xref.com. Thank you for choosing Xref! ### 31. User-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Xref?** I like how easy it is to use--just need to enter candidate details and hit 'Submit.' I also like that the system automatically send notifications to the candidates and to me if they haven't initiated the check. **What do you dislike about Xref?** I wish it had a reporting function where I can sort the references by their answers. For example, one of the questions asked is if the reference is open to exploring new career opportunities. I'd like to be able to gather all the references the said 'Yes' to that question as they're a candidate pool we can use in recruitment. **What problems is Xref solving and how is that benefiting you?** Xref is a timesaver. I don't have to contact the references one-by-one nor send them reminder emails. Xref does it all for me. I only need to review the results. **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review. It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the Xref platform. With regard to your comment on sorting references by answers, our customer support team would be happy to assist you with this People Search functionality which is used as a talent pool by our customers. Please contact our support team on support@xref.com. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Thanks again for your review. ### 32. easy and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Xref?** What I like is that all the information in one place **What do you dislike about Xref?** That we have a different portal for ref checks **What problems is Xref solving and how is that benefiting you?** clear information about employee engagement **Official Response from Shieanne Dcruz:** > Thank you for giving us a 5-star review! We're glad to hear that you find Xref Engage easy to use and appreciate having all the information in one place. We have good news on a project underway to consolidate products into a single login. This will give you a better platform experience. Ensuring clear information about employee engagement is our top priority, and we're committed to providing a seamless experience for all our users. Thanks again for choosing Xref. ### 33. Automated reference checks **Rating:** 3.0/5.0 stars **Reviewed by:** Vinu N. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Streamlined , secure way of automating and managing reference checks. It hardly takes a couple of seconds to initiate a reference check. **What do you dislike about Xref?** Doesn't give the hiring manager an option to add or edit referee details unlike 'Referoo'. **What problems is Xref solving and how is that benefiting you?** Managing referecne checks in bulk **Official Response from Shieanne Dcruz:** > Thank you for sharing your feedback with us! We're thrilled to hear that you find Xref to be a streamlined and secure solution for automating reference checks. In regards to your point about editing referee information, it’s for security purposes that the option is not provided. If the referee details need to be edited or added, the candidate needs to access the Xref link. We understand the importance of managing reference checks in bulk as it saves hours of work, and we're glad that Xref is benefiting you in this aspect. ### 34. One of my favorite external stakeholders! **Rating:** 4.0/5.0 stars **Reviewed by:** Kristy G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Not only has Xref saved us time and frustration, its taken away a fear for some managers around seeking out feedback on prospective employees. Its also enabled us to pick up many dodgy references. I have raved to my account manager about the speed and friendliness of the customer care team - they're super responsive and help both us and the candidates. **What do you dislike about Xref?** Would love to have an easier way of altering the questions **What problems is Xref solving and how is that benefiting you?** Time saving and removing false references **Official Response from Shieanne Dcruz:** > Thank you for your kind words! We're thrilled to hear that Xref has been a valuable tool for your team. Regarding your comment on altering questions; our platform offers the opportunity to tailor your reference questionnaire. Our customer success team can show you how easy this functionality is to use with the new platform, please reach out to us at support@xref.com It's great to know that Xref has helped save you time and identify red flags, making the hiring process smoother for you. Thanks again for your review. ### 35. Xref Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Xref?** Echo and the team were very responsive and supportive throughout the survey period. **What do you dislike about Xref?** There was some confusion about costs, but this may have been on my end as there was no handover from the previous owners from Scalabrini's side. **What problems is Xref solving and how is that benefiting you?** Gathering anonymous survey data which we can use to shape Scalabrini's future. **Official Response from Shieanne Dcruz:** > Thank you for sharing your experience with Xref Engage! We’re thrilled to hear that Echo and the team were responsive and supportive during the survey period. Our mission is to help organisations listen to their employees, so it’s wonderful to know that Xref Engage is helping you gather valuable survey data to shape Scalabrini's future. Thanks again for sharing your review! ### 36. Professional and prompt. Easy to deal with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Xref?** Having access to Alex as our support and easy to use. **What do you dislike about Xref?** The industry comparison data could have been more recent. **What problems is Xref solving and how is that benefiting you?** Understanding engagement levels. **Official Response from Shieanne Dcruz:** > Thank you for your positive feedback! We're thrilled to hear that you find our support team, especially Alex, helpful and that our platform is easy to use. With regards to your comment about industry comparison data, you could reach out to your Xref Engage consultant who would be happy to explore building a customised benchmark. We are the market leader in the non-profit industry, and we have non-profit benchmarks that are second to none. We’re passionate about helping our customers run the high-performing surveys that drive organisational change so we’re glad to hear that Xref Engage is helping you understand engagement levels. Thanks again for your review. ### 37. Voice Project Engagement Survey **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Xref?** The support, experience, expertise and guidance from Louise Parkes. **What do you dislike about Xref?** The backend reporting is really not user friendly. It's way to manual and should be far more sophicated. Far to much time was spent summarising the comments for us. We spent at least 5 days pulling and customising reports. **What problems is Xref solving and how is that benefiting you?** It's solving hearing our members voice and being able to facilitate the discussions on how we can strengthen engagement, progress and wellbeing. **Official Response from Shieanne Dcruz:** > Thank you for sharing your feedback with us. We’re delighted to hear that you appreciate Louise Parkes's support and guidance. Regarding your comment about backend reporting and the manual effort involved, we understand that summarising numerous comments can be time-consuming. To address this, we offer a cost-effective AI service designed to assist with these tasks. Additionally, we can provide further support in curating and creating custom reports with shared views and links. If you’d like us to assist you in this area, please reach out to your Engage consultant. We’re pleased that Xref Engage is helping you facilitate discussions and enhance engagement, progress, and wellbeing within your organisation. ### 38. Easy to use, saves time **Rating:** 5.0/5.0 stars **Reviewed by:** Peri H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** It's so much faster than doing manual checks, user friendly **What do you dislike about Xref?** Probably - not being able to tailor each questionnaire easily **What problems is Xref solving and how is that benefiting you?** Problem - lack of resources and time - benefitting us by freeing us up to do other tasks **Official Response from Shieanne Dcruz:** > Thanks for sharing your review, Peri. We're glad to hear you find Xref saves you time. We know how valuable time is for busy professionals and we’re happy to hear that you’re enjoying the ease and time-saving benefits of using Xref. Regarding your comment on tailoring questionnaires, if you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact us on support@xref.com. Thanks again for such a positive review. ### 39. Easy and effective service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Xref?** I like how easy XRef is to use, and is simple for candidates as well. **What do you dislike about Xref?** Sometimes the statistics regarding the negative language used in a text may not be accurate. At first glance, it may seem like a bad reference, but in reality, it may not be the case. **What problems is Xref solving and how is that benefiting you?** XRef saves us a lot of time by allowing referees to complete it at their convenience, which is particularly helpful for shift workers. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience with Xref! We're thrilled to hear that you find our service easy and effective. We appreciate your feedback regarding the accuracy of the statistics. We’ve designed our sentiment analysis to listen to the tone of someone's voice when they talk about something. It aims to understand tones of affirmation and enthusiasm to figure out if the person's feelings are positive, negative, or neutral. Xref is passionate about ensuring the right people are recruited into the right roles. Thank you for choosing Xref! ### 40. Talent Acquisition Manager **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** The ease ofuse for both clients and candidates **What do you dislike about Xref?** Sometimes the level of remainders for candidates can cause negative feedback **What problems is Xref solving and how is that benefiting you?** It is speeding up the recruitment process and solving the issue we have around time to hire **Official Response from Shieanne Dcruz:** > Thank you for taking the time to leave a review, James. We’re glad to know that you find our online reference checking tool easy to use. Our aim in automating references was to save time and simplify the tedious parts of a recruiter’s job. With regard to your feedback about notifications, you can adjust the frequency of those in your settings. Please reach out to our dedicated Customer Success team at support@xref.com if you would like assistance. Thanks again for your review. ### 41. Reference checks made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Xref?** Super easy to use with or integration with Expr3ss. I frequently use Xref each day in my work as a recruiter, usually putting through over 15 candidates through XRef with two referees. Implementation, along with the number of features creates a smooth process. The reports are very easy to use/read for our hiring managers. The customer support is really quick and helpful when needed. **What do you dislike about Xref?** I think it would be nice to give the user the exact reason why a reference is unobtainable so this can be explained to the candidate. **What problems is Xref solving and how is that benefiting you?** Xref helps reduce the time it takes for us to do reference checks and ensures it is completed correctly and by the correct person with no suspicious activity. **Official Response from Shieanne Dcruz:** > Thank you for sharing your review! We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Recruiters are always time-crunched, and it’s crucial for technology to fit seamlessly with the existing workflow; so we’re glad you’re benefiting from the ATS integration. With regard to your comment on the exact reasons for references being unobtainable, it may be helpful to know 'unobtainable' means that all reminder emails have been sent to the referee but they have not completed a reference. Reminder emails are sent at 24, 36 and 48 hours to both the referee and the candidate. In such a situation, the candidate can either follow up with their referee or submit details of an alternative referee. We’re all about helping professionals like yourself make the most of your recruiting time. Thanks again for sharing your experience. ### 42. Fast & Effective Referencing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** IT can be completed at anytime, on a number of platforms that do not inconvenience the referee and the recruiter is not held up making numerous calls trying to connect to get only a few words per answer. **What do you dislike about Xref?** The new version dashboard is limiting in the info visable can not see the internal reference note **What problems is Xref solving and how is that benefiting you?** Removes delays verbal referencing creates as we are only limited to work hours to connect **Official Response from Shieanne Dcruz:** > Thanks for taking the time to review us. We're glad to hear that Xref is helping to eliminate delays and streamline the referencing process for you. In fact, 65% of our reference checks are completed outside of business hours. Regarding your dashboard view, if you set your surveys out per role, it will allow you to see this the info on the requests dashboard. If you would like some assistance in this area, feel free to reach out to our customer support team at support@xref.com. Thanks again for your review. ### 43. Employer's choice & candidate friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** - Timely updates - User friendly - Easy to navigate - Good reporting **What do you dislike about Xref?** - Will be good to have some objective questions to see the response, and match to the subjective ones **What problems is Xref solving and how is that benefiting you?** - updating on timely manner when references for individual person is getting completed -helping in driving a good on boarding experiernce for candidates -Good useful insights to use -flagging out the fraud cases **Official Response from Shieanne Dcruz:** > Thank you for your excellent review! We're thrilled to hear you're enjoying the benefits of Xref's automated platform, like timely updates, a user-friendly interface, and valuable insights. Regarding your comment on comparing questionnaires, if you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them on support@xref.com. We’re all about helping recruiters improve their HR processes so it’s great to hear Xref is driving a good onboarding experience for your hires. Thanks again for your positive feedback. ### 44. I've been using XREF for reference checks, and it's been a game-changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** I've been using XREF for reference checks for 2 years now. It is user-friendly, making it I have no complaints about XRF. easy to request, track, and receive updates on candidate references. It simplifies the process, saving time and keeping everything organised. Plus, the real-time updates on reference statuses are incredibly handy, especially when managing multiple candidates. Overall, XREF is my go-to for staying on top of reference checks, with its efficient features making my job a breeze. If you're a hiring professional looking to streamline your workflow, I highly recommend it. **What do you dislike about Xref?** I have no complaints about XRF it works really well for me. **What problems is Xref solving and how is that benefiting you?** N/A **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience! We're thrilled to hear that you find our platform user-friendly and efficient in simplifying the reference check process. Our real-time updates aim to make managing multiple candidates easier for you. We strive to make our platform as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role. We appreciate your recommendation and are here to support you in any way we can. Thank you for choosing Xref! ### 45. Satisfied customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Xref?** Xref has absolutely freed up my time to focus on other high value recruiting tasks. Customer support has also been very responsive and helpful. **What do you dislike about Xref?** There is nothing notable to mention, I wouldn't suggest any changes. **What problems is Xref solving and how is that benefiting you?** Provides feedback from referees on an online platform which has customisable questionairres. It saves me a lot of time and effort from having to conduct telephone references myself. **Official Response from Shieanne Dcruz:** > Thank you for your great review! We're glad you like how customisable Xref's questionnaires are. We're always working to make our platform easy to use, so you can focus on your important work. Thanks again for your review! ### 46. Reference Checks Made Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** I like how easy it integrates into our ATS, Greenhouse. It's super easy to send out the form, done in just 1 click. No more having to chase down references manually one by one and scheduling calls between managers to review. **What do you dislike about Xref?** Sometimes the link doesn't work in Greenhouse and you have to log into XRef and send them manually. **What problems is Xref solving and how is that benefiting you?** Completing multiple reference checks for high-volume reqs. **Official Response from Shieanne Dcruz:** > Thanks for sharing your review. We're thrilled to hear that Xref has simplified the reference checking process for your high-volume requirements. Regarding your comment on the integration with Greenhouse, feel free to reach out to our friendly customer support team at support@xref.com to assist you in checking the integration set up. We’re all about saving HR teams from having to chase references, so that’s great to hear! We’re so glad you and your team are benefiting from the ease, efficiency and insights of the platform. Thanks again. ### 47. Xref is pretty good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Xref?** Good user experience, quick and easy to action **What do you dislike about Xref?** The interface for creating a customised questionairre is ridiculous and I never use it **What problems is Xref solving and how is that benefiting you?** It gives us quick turnaround on requests for references, it seems like this is achieved in part by nagging/spamming the referees until they are hounded into completing the task, but this is to our advantage so I am okay with it **Official Response from Shieanne Dcruz:** > Thanks for your feedback. It’s great to hear that you are finding our platform easy to use. We strive to make our platform as efficient and intuitive as possible. Thanks again for using Xref. ### 48. Reference checking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jalal R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** Fast- saves times for employees and employers. You can customize the questions **What do you dislike about Xref?** Can sometimes misidentify the IP addresses **What problems is Xref solving and how is that benefiting you?** Saves time time and money **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review, Jalal. It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the Xref platform. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Thanks again for your review. ### 49. Efficient but not enough features. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Xref?** It is all online and the referees as well as the candidate are sent reminder email if they haven't submitted yet. **What do you dislike about Xref?** Not enough control for the administrators e.g., Deleting references when the candidate has submitted the incorrect contact details of their referees instead of the candidate doing it themselves (it wastes time). **What problems is Xref solving and how is that benefiting you?** Efficency and removing constant back and forth communication. **Official Response from Shieanne Dcruz:** > Thank you for your review. We're glad to hear that you appreciate the efficiency and automated reminders Xref provides. We understand your concerns about the inability to delete references. We do this for security reasons. We strive to make it as easy as possible for professionals like yourself to make great hiring decisions with all the information you need at your fingertips. Thanks again for your review. ### 50. User Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** That it has a feature where it can detect suspicious activity. The ease of sending out requests. **What do you dislike about Xref?** Nothing really. Maybe more space to add more personalized or non-specific comments? **What problems is Xref solving and how is that benefiting you?** One of them is the legitimacy of the references when there is suspicious activity detected. Another one is efficiency, saving time on us doing verbal or manual reference checks. It definitely saves time. **Official Response from Shieanne Dcruz:** > Thank you for your review. We're pleased to hear that you find our feature for detecting suspicious activity valuable and that Xref is saving you time and increasing efficiency. Regarding your feedback on the ability to add comments, you could include a question in the questionnaire asking referees to share any additional comments relevant to the information you're seeking. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Thanks again for reviewing us. ## Xref Discussions - [How is it possible to see if an employee has received and read an Xref invite?](https://www.g2.com/discussions/38814-how-is-it-possible-to-see-if-an-employee-has-received-and-read-an-xref-invite) - 2 comments, 1 upvote - [What is the best way to change a reference email that the "new hire" has submitted, in case they need support with that.](https://www.g2.com/discussions/34057-what-is-the-best-way-to-change-a-reference-email-that-the-new-hire-has-submitted-in-case-they-need-support-with-that) - 2 comments, 1 upvote - [Is it possible to understand the reason for why referee's decline an XRef request?](https://www.g2.com/discussions/is-it-possible-to-understand-the-reason-for-why-referee-s-decline-an-xref-request) - 1 comment, 1 upvote - [I have a hesitation to submit references requests on Friday due to weekend approaching](https://www.g2.com/discussions/i-have-a-hesitation-to-submit-references-requests-on-friday-due-to-weekend-approaching) - 1 comment, 1 upvote - [How does Xref compare to other online reference check companies?](https://www.g2.com/discussions/how-does-xref-compare-to-other-online-reference-check-companies) - 1 comment, 1 upvote - [View Xref pricing details and edition comparison](https://www.g2.com/products/xref-xref/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+20%3A08%3A53+-0500&secure%5Bsession_id%5D=58b86ec6-714b-4111-86cc-8e541aabe9d0&secure%5Btoken%5D=8644b3c9e8659cb69a8e2b163e5c37d1ed1fb369679f3b3f15135fa1903158ff&format=llm_user) ## Xref Integrations - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [Avature](https://www.g2.com/products/avature/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - [CVCheck](https://www.g2.com/products/cvcheck/reviews) - [First Advantage](https://www.g2.com/products/first-advantage/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [JobAdder](https://www.g2.com/products/jobadder/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [LinkedIn Talent Hub](https://www.g2.com/products/linkedin-talent-hub/reviews) - [MyRecruitment+](https://www.g2.com/products/myrecruitment/reviews) - [Open API Documentation for Confluence](https://www.g2.com/products/open-api-documentation-for-confluence/reviews) - [PageUp](https://www.g2.com/products/pageup/reviews) - [SmartRecruiters](https://www.g2.com/products/smartrecruiters/reviews) - [SnapHire](https://www.g2.com/products/snaphire/reviews) - [Springboard](https://www.g2.com/products/springboard/reviews) - [TAS](https://www.g2.com/products/tas/reviews) - [Ucheck](https://www.g2.com/products/ucheck/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Workday Recruiting](https://www.g2.com/products/workday-recruiting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Xref Features **Platform Content** - Templates - Automated - Reports **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Basics** - Optimization - Interoperability - Performance **Feedback** - requesting feedback - continuous feedback **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding **Data** - Dashboard and Reporting - Historical Analysis **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top Xref Alternatives - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (506 reviews) - [HiPeople](https://www.g2.com/products/hipeople/reviews) - 4.6/5.0 (440 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (393 reviews)