Xref Reviews & Product Details

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Product Website

Seller

Xref

Discussions

Xref Community

Languages Supported

Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)

Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

Overview by

Xref IT

Pricing

Pricing provided by Xref.

Starter

$840.00

25 employee turnover cap Per Year

View More Pricing Information

Xref Media

Since 2010, our # 1 - rated automated reference checks , comprehensive background checks, a n d robust talent pool features have processed over 100 million questions across 195 countries, generating $90M+ i n revenue. These core features enable confident hiring and underpin our Employer Inte...

Empower your organisation with actionable insights into employee engagement, satisfaction, and workplace culture. ref 's feedback tools and analytics reveal what drives your people, helping you strengthen leadership, boost retention, and create an environment where talent thrives.

Xref Demo - Turn Attrition into Retention

Transform employee departures into opportunities for growth. Xref's Exit Surveys automatically capture feedback and data from every departing employee. Understand why people leave, identify trends in turnover, and uncover opportunities to improve retention. Maintain a strong talent pipeline ...

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.

Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.

How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement

How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage

How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.

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Verified User in Information Technology and Services

11/4/2025

"Makes referencing so easy!"

4.5/5

What do you like best about Xref?

It takes out all the admin when it comes to collecting references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing so far. Still learning how to get the most out of X-Ref! Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Working in a scaling international company where we are hiring multiple candidates per quarter, it has made my life so much easier as the People & Capability Manager to collect references. I don't need to worry about time zone differences or following up with candidates or referee's. Saves me hours of admin! Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

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Everything we do, including our pricing, multilanguage, multiregion, and of course privacy policies, is set up for global recruitment and scaling. I'm so glad you are finding the value and we are supporting your growth. Don't forget to make full use of the Talent Pool feature and turn referees into candidates!

See how Xref improved

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/21/2025

"Great tool to conduct reference checks for candidates"

3.5/5

What do you like best about Xref?

Great way to collect referees' details and track progress

Xref follows up with the candidates and referees if there's no response from them

Any unusual activities are flagged to the recruitment team.

Can replace any unsuitable references. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some referees find the frequent reminders are disturbing.

Sometimes candidates missed the last step to click "Submit" and their referees' details did not come through without them knowing. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

9/22/2025

"A simplified, seamless way to obtain references!"

5/5

What do you like best about Xref?

The most helpful thing about XRef is that it is candidate driven. It gives the power to the candidate to be responsible for their references and also aware of the process Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only downside to XRef would be that you can't get the tone of the reference as you would with phone call reference Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

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We're glad to hear that you appreciate the candidate-driven aspect of Xref and the convenience it offers for obtaining references.

To get the most out of our data, please ensure you are utilizing the Sentiment Score and AI Summaries on the reference reports. These features will guide you toward a more programmatic and objective tone of voice when assessing candidates.

It's important to remember that when references are conducted via telephone, the most overtly positive ones can sometimes be fraudulent. Xref tracks a far greater number of data points and surfaces unusual activity and benchmark insights, enabling you to make a more informed and data-driven hiring decision.

If you still feel the need to make a quick call to the referee, all their contact information is readily available on the report for you to do so.

Verified User in Hospitality

10/30/2025

"Easiest Platform in the Market"

4.5/5

What do you like best about Xref?

I like the AI summaries that are provided on each ref, I especially like that i get notified directly when references are completed. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I wish there was a function to be notified if there was no response from the candidate or reference after a certain amount of time. Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

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Thanks so much for providing this great review. We actually place the responsibility on the candidate to respond and communicate with their references, which saves you more time. However, if you use our AI Support function, you can request the status of any request or filter the request list by status.

Matt D.

National Talent Acquistion Manager

Mid-Market (51-1000 emp.)

9/17/2025

"Easy to use and gets good insights from referees"

4.5/5

What do you like best about Xref?

Setting up and conducting reference checks for hires of varying levels is effortless with Xref. The platform not only evaluates the quality of references but also provides insights based on the feedback received. Additionally, the feature allowing referees to opt in for future opportunities with the firm serves as a valuable tool for talent acquisition, enabling the identification of additional potential candidates. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing I dislike, it takes away a manual task from the HR team. Review collected by and hosted on G2.com.

Luis A.

People & Culture Manager

Mid-Market (51-1000 emp.)

9/23/2025

"Good service!"

4.5/5

What do you like best about Xref?

Easy to use.

Quick response.

Good summarized notes Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing that i dislike of it, it makes our job easier. Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

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Thank you for your positive feedback! We're thrilled to hear that Xref has made your job easier and more efficient by streamlining the reference checking process. We're glad you find the platform easy to use with quick responses and helpful summarized notes. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help and support you every step of the way. Thank you for choosing Xref!

Kathryn F.

Senior Talent Acquisition Specialist

Mid-Market (51-1000 emp.)

2/11/2025

"A seamless experience, an invaluable time saver!"

5/5

What do you like best about Xref?

The ease of use - I can send a reference check request in less than a minute and the platform experience (especially since the upgrade to the new platform) allows me as a recruiter to customise as I go. We have partnered with Xref for 6 years and the customer support from the team has been fantastic and prompt. I am looking forward to the future integrations with other platforms i.e. CV Check. Review collected by and hosted on G2.com.

What do you dislike about Xref?

In some instances it can be a little more valueable to complete a reference check over the phone, however considering the time saved, efficiency and positive feedback from referees the platform is an extremely valueable tool. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref is a great solution to save time as a recruiter when completing reference checks for candidates in the recruitment process. The platform allows the referees to complete the form at a time that suits them (even outside of work hours) and we generally recieve robust and considered responses. The 'opt in' for future opportunities for the referees is a great way to pipeline and identify future talent for the business. Review collected by and hosted on G2.com.

Response from Lee Seymour of Xref

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We're thrilled to hear that you find Xref to be a seamless and invaluable time saver! Our team is dedicated to providing a user-friendly platform and prompt customer support, and we're glad to hear that you've had a fantastic experience with us for the past 6 years. We're also excited about the future integrations with other platforms, like CV Check. Thank you for your valuable feedback!

Verified User in Mental Health Care

Enterprise (> 1000 emp.)

9/17/2025

"It has been easy to use and quick to review references and details."

4/5

What do you like best about Xref?

It is easy to submit and send the reference details. Being able to save templates means that I spend less time drafting emails and formatting. It is efficient. It is also clear to read referee details. I use it for most references and it allows referees to contact us easy too. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes the AI description being at the top of references is confusing. It also sometimes formats in different ways, e.g., there can be a blank page at times. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

9/22/2025

"An efficient system to get References done quickly"

4/5

What do you like best about Xref?

It is super simple to use and is integrated into our CRM which means you can send off for references and know the candidate will fill out and get reminders and then it saves the references back into the CRM. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It has some back office functionality issues if you dont follow the traditional 2 references per candidate model. Review collected by and hosted on G2.com.