--- title: Xref Reviews meta_title: 'Xref Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 482 reviews by the users' company size, role or industry to find out how Xref works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 482 scale: '5' date_modified: '2026-07-07' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # Xref Reviews **Vendor:** Xref **Category:** [Reference Check Software](https://www.g2.com/categories/reference-check) **Average Rating:** 4.6/5.0 **Total Reviews:** 482 ## About Xref Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires. ## Xref Pros & Cons **What users like:** - Users find Xref to be **user-friendly and fast** , enhancing the reference-checking process for recruiters and candidates. (39 reviews) - Users value the **speed of background checks** with Xref, enhancing efficiency and reducing processing time significantly. (23 reviews) - Users value the **time-saving efficiency** of Xref, streamlining background checks and improving the recruitment process. (18 reviews) - Users value the **efficient reference collection and tracking** provided by Xref, enhancing the recruitment process significantly. (16 reviews) - Users value the **excellent customer support** from Xref, noting responsiveness and effective engagement from their support team. (12 reviews) - Notifications (8 reviews) - Simple (8 reviews) - Efficiency (7 reviews) - Users commend the **helpful customer support** of Xref, noting its responsiveness and tailored assistance for diverse needs. (7 reviews) - Process Efficiency (7 reviews) **What users dislike:** - Users report **issue reporting challenges** with Xref, involving clunky transitions and user oversight in submissions. (9 reviews) - Users report that **intrusive notifications** can be overwhelming, causing frustration and confusion during the submission process. (5 reviews) - Users find the **unclear information** regarding AI descriptions and formatting to be confusing and disruptive. (5 reviews) - Users face **inadequate feedback** due to misleading scoring and lack of tone in references, causing confusion in hiring decisions. (4 reviews) - Users note the **limited customization** options in Xref, which can hinder user experience and flexibility. (4 reviews) - Notification Issues (4 reviews) - Users face challenges with **poor reference sorting** and lack of customizable options, complicating the management process. (4 reviews) - Survey Functionality (4 reviews) - Assessment Issues (3 reviews) - Missing Features (3 reviews) ## Xref Reviews ### 1. Great Functionality for Data Interpretation **Rating:** 4.5/5.0 stars **Reviewed by:** Kaedla H. | Team Leader, Employee Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Xref?** The service from customer relationship managers. They seek to understand the organisation and provide really valuable insight into how to get honest, reliable and useful responses from employees so that the organisation can continute to grow and learn. The surveys are very user friendly and we often see a high response rate due to this. I really like enjoy using the dashboard and data set that is created. **What do you dislike about Xref?** Being able to customise some of the questions would be great. I know customisation is possible with a fee but if it was possible to have additional optional questions that the company could select from that would help a lot. **What problems is Xref solving and how is that benefiting you?** Providing data on how our employees feel about working at our organisation, providing the organisation with actionable insights so we can make the required changes to keep employees happy at work and delivering on our purpose. We are also able to create surveys that we can send to our clients to capture their feedback at certain milestones during their individual journey. This allows us to better understand the experience of our clients and improve on any areas for greater service delivery. **Official Response from Sanchita Kadambari:** > Hi Kaedla, Thank you for your detailed review. We are thrilled you have had such a great experience using Xref Engage, with honest, reliable and useful responses, gaining valuable insight from our user-friendly platform. We have passed on your glowing review of our team as well. With regard to your feedback around customisable questions, many of our customers like to tailor their surveys so they receive insights that directly focus on their own organisational goals. We do charge a fee for this because, in terms of ROI, the benefit to the organisation is that they are clear on the steps to take to achieve their goals. Our team work very closely with those organisations who choose to do this, providing detailed insights on how to get best results from a survey. As you have identified, Xref Engage excels at providing data and actionable insights about how to keep your employees engaged and happy at work, ultimately having a positive impact on your organisation. Thanks again Kaedla for your review. ### 2. Xref- review. Very positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Talent Acquisition Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Xref?** The simplity of sending reference request **What do you dislike about Xref?** Can be expensive tool with bulk recruitment **What problems is Xref solving and how is that benefiting you?** Reducing the manual time it takes for manual references **Official Response from Lee Seymour:** > We're glad to hear that you had a positive experience with Xref and found the process of sending reference requests simple. All of our clients will identify candidates that have faked their references. With bulk recruitment it's easy to miss these candidates when conducting manual references. Make sure you interrogate all unusual activity alerts. The costs saved from rejecting a candidate that faked their references will surpass the costs of the Xref platform itself, we love this ROI! ### 3. Great tool, Reliable, Fast and Easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Tibo T. | Group Talent Acquisition Manager , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Xref?** Fully automated and integrated with our RMS/ATS - simple to use, very user friendly (internally & externally). Its a game changer for internal TA teams but also for hiring managers. As for the candidate and the referees experience, we have also only heard good things thus far. **What do you dislike about Xref?** Like any system, there are bugs at times when new versions or patches are rolled out, but the Xref tech & support teams are on top of these and always sorts things out. **What problems is Xref solving and how is that benefiting you?** Conducting reference checks takes a lot of time and effort; with an automated system that relies on candidates to reach out to their referees and by responsibilizing them to do it, the results are much faster and easier to get. The system also allows you to passively get referees interested in joining your organization which is very cool. **Official Response from Shieanne Dcruz:** > Thank you for leaving your review, Tibo! We know how valuable time is for busy professionals and we’re happy to hear that you’re enjoying the ease and time-saving benefits of using Xref. We’re glad to hear that you’re making the most of the People Search tool, which allows you to compliantly collect and store referee data that can be used to build a talent pipeline for quicker hiring. Thanks again for your review. ### 4. The best platform to verify references in your organization **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj K. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Xref?** Xref extremely easy to use. I love that setting up a reference check doesn't take too much time, and once the the information is in the system, Xref quickly takes care of the automation and sending our periodic reminders. **What do you dislike about Xref?** I really don't have anything negative to say about this platform. It has worked flawlessly for our organization. For me, the best feature is the ability for referrals to includes their information to explore future opportunities. **What problems is Xref solving and how is that benefiting you?** We use Xref primarily because it gives us the ability to detect fraudulent referrals via IP addresses, it has been very beneficial to our organization, it has sped up our hiring process and has taken the responsibility of referrals out of the hands of managers. **Official Response from Shieanne Dcruz:** > Thank you for your glowing review, Manoj. We're thrilled to hear that you find our platform extremely easy to use and our automated software works flawlessly for your organisation. We agree that one of the key benefits of using Xref is its ability to flag suspicious candidate activity. Our goal is to help time-crunched TA professionals save time and streamline their recruitment processes. We're here to ensure Xref continues to deliver these benefits and more. Thanks again for choosing Xref! ### 5. Helpful tool for large organisations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xref?** The interface is intuitive, easy-to-use making the onboarding process smooth for both employers and candidates **What do you dislike about Xref?** The pricing structure is on the higher side. This would be more noticible for those with less frequent hiring needs, like smaller organisations. **What problems is Xref solving and how is that benefiting you?** It is solving the manual, time-consuming reference checking process. Traditional reference checking for our organisation would usually involve lengthy phone calls or back-and-forth emails, which can delay hiring process and in-turn effect the candidate experience. The automated reference-checking process allows us to send reference requests which candidates and referees can respond to at their convenience. This reduces our need for manual follow-ups and speeds up the process. **Official Response from Shieanne Dcruz:** > Thank you for your positive feedback. We're glad to hear that you find Xref Engage's interface intuitive and easy to use for both employers and candidates. Our goal is to help time-crunched clients save time and streamline their recruitment processes. We're here to ensure Xref continues to deliver these benefits and more. Thanks again for choosing Xref! ### 6. Easy to use, effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Xref?** They follow up candidates to respond, offer insightful information, save me time as a recruiter when it comes to chasing referees. Easy to use. Provide information if **What do you dislike about Xref?** The word count feature and negative/neautural/positive section, this doesn't add up to the sentiment of what is being captured most of the time. **What problems is Xref solving and how is that benefiting you?** Providing me with references, validating references ### 7. xRef Review **Rating:** 4.5/5.0 stars **Reviewed by:** Mia B. | Talent Acquisition Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Xref?** The platform is so user-friendly for both administrators and candidates. The ref check itself saves our team so much time and a lot of the references are completed outside of standard business hours which means we get the reference back within a 24 hour period. We've also just recently integrated into our ATS - Workday! **What do you dislike about Xref?** Very minor, but having to log in every time, no single sign on. **Recommendations to others considering Xref:** Have been using xref for 5 years now and have never had an issue with the platform ever. Couldn't ever imagine working in this industry without it. **What problems is Xref solving and how is that benefiting you?** Saves our Talent Acquisition team so much time. They don't have to spend time constantly following up on references, leaving messages/calling back referees. Additionally picks up on any red flags/fraudulent references. **Official Response from Annalise Richardson:** > Thank you for taking the time to provide this wonderful review. It’s great to hear that you find the platform easy to use and that it saves your team time. We’re also glad you find value in our fraud detection feature. Regarding your comment around single sign on, this functionality is available for our customers who use Gmail and it will be available for other email services in our next release. Please keep an eye out! Thank you again for leaving your review. ### 8. Xref, references at your fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Xref?** Easy to navigate platform which I have used at multiple employers. Easy to implement and used daily by our taleent team. **What do you dislike about Xref?** sometimes the emails to candidates go to junk/spam folders. **What problems is Xref solving and how is that benefiting you?** It helps us to add speed of hire and ensuring we have 100% reference check completed as part of our selection process. ### 9. Using XRef in my company has made requesting and conducting reference checks easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Kayla S. | Talent Acquisition Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Xref?** It is so easy and simple to request reference checks for candidates and once completed, it is easy to review the reference checks and save them for future reference. **What do you dislike about Xref?** Sometimes it can be hard to cancel a request if the candidate has added referee details but they havent been completed. **What problems is Xref solving and how is that benefiting you?** They are continously educating the users and are always willing to help out with any issues. **Official Response from Shieanne Dcruz:** > Thank you for your 5-star rating, Kayla. We’re glad to hear you’re enjoying the ease and simplicity of an automated platform. Regarding your concern about not being able to cancel your request once shared, you could contact our friendly support team at support@xref.com for assistance. We’re all about helping professionals like yourself make the most of your recruiting time. Thanks again for sharing your experience. ### 10. Extremely efficient and convienent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Xref?** I love that everything is digital and can be seamlessly sent out to applicants and their references! **What do you dislike about Xref?** I don't love that there are glitches with it connecting to our applicant tracking system at times. **What problems is Xref solving and how is that benefiting you?** Having to pick up the phone and keep track of references! It's all in one compact space. **Official Response from Lee Seymour:** > Thank you for sharing how Xref has benefited you by streamlining the reference process and eliminating the need to manually track references. We appreciate your feedback! Please make sure you report all integration issues to us so that we could work with your ATS provider directly to improve the service. ### 11. Xref **Rating:** 5.0/5.0 stars **Reviewed by:** Zaynah D. | Talent Acquisition Partner, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Xref?** Easy to use and creates an efficiency in my work flow to avoid the back and forth with references. **What do you dislike about Xref?** There could be the opportunity for further customisation however this does not cause any issues for ASIC. **What problems is Xref solving and how is that benefiting you?** It definitely reduces our time to fill given the timeliness of submitting all information. **Official Response from Shieanne Dcruz:** > Thank you for the 5-star rating, Zaynah! We’re thrilled to hear that automated referencing has saved you the hassle of chasing down referees. Our goal is to help professionals like you save time and streamline recruitment. Thanks again for sharing your experience! ### 12. Super easy and integrates well with our ATS **Rating:** 5.0/5.0 stars **Reviewed by:** Brylee B. | Talent Acquisition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Xref?** Being able to set up multiple standard ref checks for our different divisions. **What do you dislike about Xref?** We now are integrated with our ATS so I don't log into the portal directly. **What problems is Xref solving and how is that benefiting you?** It is helping us streamline our recruitment process so that all our hiring managers received a consistent level of service. It also gets us referrals via referees signing up to hear about roles at our company. **Official Response from Shieanne Dcruz:** > Thank you for the fantastic review, Brylee. We know how crucial it is for technology to fit seamlessly into the existing HR workflow, so we’re glad to hear you’re benefiting from the seamless ATS integration. We’re also thrilled to hear our Xref Talent Pool feature is helping you connect with referees and alumni for future roles, saving you time and resources. Thanks again for your review. ### 13. User Friendly and Efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian L. | Talent Acquisition Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Xref?** How quickly it is to set up and send to candidates **What do you dislike about Xref?** when downloading the references, it just downloads as Sydney Water, rather than having the candidate's name, this will help us is sending the references straigh away if it was enabled. **What problems is Xref solving and how is that benefiting you?** reaching out to candidates via email and text, prompting them to action their references asap **Official Response from Shieanne Dcruz:** > Thank you for the great review, Sebastian! We're delighted to hear that you find Xref both user-friendly and efficient, especially with how quick it is to set up and send to candidates. It’s great to know that email and text prompts are helping you streamline the process and get references back faster. Thanks again for sharing your experience! ### 14. Amazing, helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** christina H. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Xref?** Xref, listened to what we needed and wanted to achieve they helped us cater to what we as an organisation required for our first survey. We will be using them again in the future for our next survery. cant recommend Jess and her team at XREF enough. we used both Xref survey and reference checks and the integration into our system and the ease of use was fantastic. **What do you dislike about Xref?** none! there is nothing bad we can say about Xreg and its team **What problems is Xref solving and how is that benefiting you?** they helped ease the process of having to follow up employees references. **Official Response from Shieanne Dcruz:** > Thank you for the excellent review, Christina! We’re delighted to hear about your positive experience with both Xref and Engage. Your kind words about our support team, especially Jess, mean a lot to us—she truly is a star. It’s wonderful to know our friendly team and user-friendly platform are meeting your organisational needs. Thanks again for sharing your experience! ### 15. Xref review **Rating:** 5.0/5.0 stars **Reviewed by:** Craig C. | Talent Acquisition Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Xref?** I was amazed at the speed with which my requests were responded to, plus I received add information packages that I have since shared with the talent team for future references. Great experience. **What do you dislike about Xref?** Nothing, I was delighted with my expereince. **What problems is Xref solving and how is that benefiting you?** For additional services that are offered online. **Official Response from Shieanne Dcruz:** > We're thrilled to hear that you had a great experience with our speedy responses, Craig. Thank you for sharing your positive feedback with us! ### 16. XRef for Quick and Modern Survey **Rating:** 3.5/5.0 stars **Reviewed by:** Addison T. | Head of Talent Acquisition - Asia Pacific, Middle East & Africa, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Xref?** Quick and modern tool with built-in technology for deeper analysis **What do you dislike about Xref?** Nothing particular. I'd see an option for human based conversational check besides just questionnaires **What problems is Xref solving and how is that benefiting you?** A modern tool for quick feedback - easy to set up, use and interpret the data **Official Response from Shieanne Dcruz:** > Thank you, Addison, for your feedback. We're glad to hear that you're enjoying the ease of set-up with Xref Engage and that our platform has helped you with deeper analysis. ### 17. Xref Engage Support is 5* **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael C. | Head of HR - Employee Experience and ANZ HR operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Our consultant is very responsive as well as insightful on how to interpret the results which gives us better understanding and allows us to communicate the results better to our company. The platform is very easy to use and it's great to review previous results next to current results to see progress **What do you dislike about Xref?** The feature of downloading/exporting is not available for all tabs and the print to pdf is a screenshot but of the page that you are viewing so it's not very efficient or useful. **What problems is Xref solving and how is that benefiting you?** recording our employees feedback and categorising the results to help the business be focus in particular areas. This makes it easier to align to our action plans. **Official Response from Shieanne Dcruz:** > Thank you for the wonderful feedback! We are thrilled to hear that our consultant has been responsive and insightful in helping you interpret the results. We appreciate your kind words about the platform's ease of use and the ability to track progress easily. Regarding your comment about the downloading/exporting feature and the print to PDF option. We have enabled an export function for the data insights that are most suitable for presentations or analysis in an Excel or CSV file. There is also great functionality for sharing curated results via an online link. We would be more than happy to assist you in this area, please reach out to your key contact to help you explore these options. It's great to hear that Xref Engage is helping you categorise employee feedback and align your action plans more effectively. Thanks again for the positive review. ### 18. It's efficient and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** The layout. Very simple and easy to use! **What do you dislike about Xref?** Sometimes, red flags don't show up and I would get an email from XRef hours later. **What problems is Xref solving and how is that benefiting you?** Time- it's really quick! **Official Response from Shieanne Dcruz:** > Thank you for your review. We're thrilled to hear that you find Xref efficient and you’re benefiting from the ease of the platform. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Thanks again for your review. ### 19. Excellent employee engagement survey **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine M. | Chief People Officer, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Xref?** The employee engagement survey is well designed, user friendly, with some excellent reporting analytics. The external benchmarks allow you to validate your results against relevant industry results. The dashboards provide wonderful, visual graphics that really tell the story. **What do you dislike about Xref?** Not much - the only thing I would recommend are some improvements to the backend administration. Would be great to be able to edit access rights rather than deleting and then recreating them from scratch. **What problems is Xref solving and how is that benefiting you?** We want to increase employee engagement, which in turn will assist retention and productivity as well. Tracking results year to year, and measuring against external benchmarks, ensure our actions are on the right track. **Official Response from Shieanne Dcruz:** > Thank you for your 5-star review, Catherine! We're thrilled to hear that you find our surveys well-designed and the reporting analytics excellent. Regarding your comment on editing access rights, our system allows several ways to edit access and permissions. Sometimes, editing is restricted for confidentiality or security reasons. Depending on your specific need, we may have a solution. If you haven’t already had a conversation with your Xref Engage consultant, please reach out, and they will be happy to explore options with you. Engagement surveys are a powerful method for understanding organisational strengths and weaknesses, so we're glad to hear that Xref Engage is helping you increase employee engagement, retention, and productivity. Thanks again for your review. ### 20. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Holly L. | TA advisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Xref?** Very easy to use. I have used a few platforms previously and Xref is by far the easiest **What do you dislike about Xref?** Nothing that I can think of at this point in time **What problems is Xref solving and how is that benefiting you?** Much faster turn around a with the references coming back **Official Response from Shieanne Dcruz:** > Thank you for your review, Holly. We’re all about providing busy professionals with a better and faster way to conduct reference checks, so your feedback is great to hear. Thank you for taking the time to provide a review! ### 21. Xref Engage was extremely easy to implement **Rating:** 4.5/5.0 stars **Reviewed by:** Wendy R. | Culture and Capability Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2024 **What do you like best about Xref?** The customer support was amazing ,Alex was available to answer questions at any time ,attend training meetings and briefings with our Senior leaders. The product was extremely easy to implement . We used the product for our Staff Engagement survey and to complete a number of management 360 reviews across the 12 month period. We received great feedback from the participants about the process and the information they received. **What do you dislike about Xref?** I really dont have any down sides as we were happy with all aspects of the product and service received **What problems is Xref solving and how is that benefiting you?** We are using the engagement survey to target improvements to our stategic directions **Official Response from Shieanne Dcruz:** > Thank you for your glowing review, Wendy! We are thrilled to hear that you found our product easy to implement and that Alex, our Engage Consultant was able to assist you effectively. It's fantastic to hear that your staff engagement survey and management reviews went smoothly and received positive feedback. We are delighted that Xref Engage is helping you target improvements to your strategic directions. Thanks again for leaving such a wonderful review! ### 22. Excellent Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Bismah N. | Assistant People Partner, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Xref?** As a recruiter, Xref is extremely easy to use and very user-friendly. I have had to contact support and found that my issues were solved promptly. **What do you dislike about Xref?** No issues currently, Xref has been working well for my team. **What problems is Xref solving and how is that benefiting you?** It is solving the need for manual reference checks and is saving alot of time in our end to end recruitment process in a very busy recruitment team. **Official Response from Shieanne Dcruz:** > Thank you for your positive feedback, Bismah! We are thrilled to hear that Xref has been easy to use and that you’re benefiting from its user-friendly features as a recruiter. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Thank you for choosing Xref! ### 23. Very handy **Rating:** 5.0/5.0 stars **Reviewed by:** Sasha J. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Xref?** XRef saves me a lot of time as a recuiter! **What do you dislike about Xref?** I don't have any issues with Xref. It works seamlessly. **What problems is Xref solving and how is that benefiting you?** Saves me from having to call references. **Official Response from Shieanne Dcruz:** > Thank you for your wonderful review, Sasha. We’re all about offering teams a better and faster way to conduct reference checks, and we’re glad to hear that you’re enjoying the simplicity and time-saving benefits of using Xref. ### 24. Frees up so much of my time - i love it !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Xref?** It relieves me from hours of doing manual ref checks and the turnaround is quite quick, actually a lot quicker than chasing up referees constantly as this has a reminder that keeps getting sent out to the referees to fill the reference check template. Just an efficient tool and excellent for time management. Ref checks are kept on file and also if there is an issue with the authenticity of where the ref check came from X-Ref warns you . It is so easy to use & implement , you can upload the questions you want as if you were doing the ref check yourself . The customer service is also amazing **What do you dislike about Xref?** You cannot verify the referee they are using and if they do not fill it in correctly you have to call back and do it manually. Also when they do not respond you have to go back to candidate to put in other referees **What problems is Xref solving and how is that benefiting you?** Time management . Prior ref checks were taking me 45 minutes for each and i was doing multiple which not only was cutting into my time and i had to work many long hours to complete this but it is hard on the shoulders to type these all day long **Official Response from Shieanne Dcruz:** > Thank you for your wonderful review! We're thrilled to hear that Xref is user-friendly, has saved you time, and improved your efficiency in reference checks. We're glad you're making the most of Xref's benefits, including our customisable templates. Like you, many of our clients also vouch for our exceptional customer service. Regarding your comment about replacing referees, we have this policy in place for security reasons. Having candidates enter their referee details, rather than employers, allows us to track any suspicious activity. We're dedicated to saving time for TA professionals, enabling you to focus on other important aspects of your role. Thanks again for your review! ### 25. Pre-employment gamechanger for recruiters **Rating:** 5.0/5.0 stars **Reviewed by:** Nix L. | Recruitment Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Xref?** We have started using Trust Marketplace in the last few weeks and it has made a massive difference to the way that we work. Using this system has allowed us to get Qualification verifications back instantly and made our recruitment processes so much faster. The team at Xref are very responsive and always willing to help at a moments notice. Having 1 plaform to complete all of our pre employment checks is amazing. **What do you dislike about Xref?** There is nothing I would say I dislike about Xref's system **What problems is Xref solving and how is that benefiting you?** Xref provided a solution to our Qualification Verifications and has eased our timeframes & internal processes **Official Response from Shieanne Dcruz:** > We are thrilled to hear that Trust Marketplace has been a gamechanger for your recruitment processes! It's fantastic to know that our system has helped make your qualification verifications faster and more efficient. Like you, our clients have been able to conduct Qualification Verification Checks instantly, and effortlessly. Our team at Xref is dedicated to providing excellent support, and we are delighted to hear that you have found us responsive and helpful. Thank you for your kind words about our platform being a one-stop solution for all your pre-employment checks. ### 26. Great service from all of the team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xref?** All of the consultants that we have worked with have been super helpful in catering to our needs. **What do you dislike about Xref?** I cant think of any, all of the support received has been great. **What problems is Xref solving and how is that benefiting you?** Supporting our business with live data and insights which will support our leaders when developing strategic and business plans for 2025. **Official Response from Shieanne Dcruz:** > Thank you for your review on Xref Engage! We are thrilled to hear that our consultants have been super helpful in catering to your needs. At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership, and service quality. It's great to hear that Xref Engage is supporting your business with live data and insights for your strategic planning. Thanks again for your review. ### 27. Fantastic support all the way through **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | People and Culture Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Xref?** The surveys are robust and I can have confidence in receiving a valid result. The functionality to publish a survey and review results means less effort needed from me to reach the fun part to understand and act on the survey results. The survey methodology was flexible that allowed it to be tailored to meet our diverse range of employees. The customer support was very helpful and available when I needed it. **What do you dislike about Xref?** It would be great to incorporate some internal translation features. **What problems is Xref solving and how is that benefiting you?** Providing valid and reliable survey questons and methodology. Plus a platform that makes it easy to administer. **Official Response from Shieanne Dcruz:** > Thank you for your positive feedback, Anthony! We're thrilled that you find Xref Engage Surveys robust and reliable and that our customer support has been helpful. Regarding our comment on translation features, we have run surveys in many languages. We have a strong capability in running pulse surveys in all languages, and it is on our roadmap to improve multilingual capability across all our products further. We're glad to hear that Xref Engage is helping you provide valid and reliable survey questions and methodology, making it easier for you to administer surveys. Thanks again for sharing your wonderful feedback. ### 28. Xref makes life so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Xref?** Candidates get messages and daily reminders. We can check if there is any unusual activity. **What do you dislike about Xref?** It send us a daily reminder email if the candiate doesn't respond **What problems is Xref solving and how is that benefiting you?** Free's up my time, i dont have to chase up candidats and the refferes. I can focus on my work and make my life so much efficient. **Official Response from Shieanne Dcruz:** > Thank you for the 5-star review. We're glad to hear that Xref is making your life easier by freeing up your time and allowing you to focus on more important aspects of your role. Regarding your feedback about daily reminders, our Customer Success team can help you adjust the frequency of these emails. Please reach out to our dedicated Customer Success team at support@xref.com if you would like assistance. Thanks again for your review. ### 29. Supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Xref?** Alex was our Senior Consultant. He provided transparent advice and guidance on how to maximise engagement to achieve extensive data sets to analyse and improve our service for the people we support. Additionally, Xref's new results dashboard is user-friendly and offers customisation which allows organisations to interpret survey results as needed by all levels of the organisation. **What do you dislike about Xref?** There was not really anything to note about Xref Engages service or Alex. Support was always available, turn around was timely on actions and results are easily accessible and interpreted. **What problems is Xref solving and how is that benefiting you?** Providing opportunity for the people we support and their families/carers to provide feedback on areas such as support, management, communication, and facilities. It also offers opportunity for people to offer unguided feedback through free text options. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience with Xref Engage and Senior Consultant Alex! We're thrilled to hear that you found the advice and guidance provided to be transparent and valuable. It's great to know that you appreciate the user-friendly results dashboard and customisation options. It's fantastic to hear that Xref Engage is helping you gather feedback on various aspects to improve services for the people you support. Thanks again for your review. ### 30. Makes References Easier to Obtain **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Human Resources Generalist IV, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** When our company began utilizing xRef, it was quickly realized just how much easier it is to obtain references on the candidates that our hiring managers have an interest in hiring. The process to obtain references has been easier, more efficient, and provides hiring managers with a report that can be exported to review the references. Its a great tool with easy implementation, easy ways to receive references, and easy reports to obtain that are readable and efficient. **What do you dislike about Xref?** The only downside of xRef is the inability to change the report criteria and being able to implement different reference questions that are specific to the position that hiring managers typically would prefer to have as criteria in the report. **What problems is Xref solving and how is that benefiting you?** At this time, there are no problems that xRef is experiencing that is benefiting our team at this time. **Official Response from Shieanne Dcruz:** > Thank you, for taking the time to share your review, Amanda. Like you, our clients agree on the many benefits of the Xref platform such as the ease of use, the ease of implementation and the reports obtained from reference checking help make confident hires. Regarding your comment on adding questions, you will be able to do it on the enterprise platform easily. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com. Thanks again for leaving a review! ### 31. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** reena p. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** The platform is super easy to use and navigate, and our candidates love the ease of the platform too. We have had great customer support when we see references that may have been flagged as suspect and the team has provided great support in navigating conversations with potential hires. Super easy to implement and manage on an ongoing basis **What do you dislike about Xref?** There is nothing I dislike. I would recommend the platform a heartbeat **What problems is Xref solving and how is that benefiting you?** Our ref checks were all manual before we engaged X ref. It's saving us time. Notifications also come directly to your inbox, so you do not need to keep logging in to check the status, there is a good audit trail too. You can have as many templates as you want set up in the platform, so it's super easy to send the applicable ref check form. **Official Response from Shieanne Dcruz:** > Thank you for your glowing review! We're thrilled to hear that you find Xref easy to use and that it has streamlined your reference checking process. Our team is dedicated to providing excellent customer support, and we're delighted that you've had a positive experience with us. We appreciate your recommendation and look forward to continuing to support your hiring needs. ### 32. Quality Survey + Real People Debriefs **Rating:** 5.0/5.0 stars **Reviewed by:** Tara B. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Xref?** The qualified staff, the ease of implementation and the data! Charlie and Aaron, provided outstanding support and insightful analysis throughout the survey process. Their expertise in unpacking the reports enabled our Management Team better understand and utilise the comprehensive data more effectively. This really was the perfect blend of everything we were looking for in a 360 Review and the XRef team not only met, but exceeded our expectations. Thanks guys :) **What do you dislike about Xref?** Nothing all our needs were met, anything I didn't initially understand Charlie took the time to run through with me. **What problems is Xref solving and how is that benefiting you?** This was a Council resolution that requested our Team explore. It has helped have a much better understanding our Management Team, and ways we can learn and grow together. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience, Tara! It's great to know that our platform met all your needs. We are thrilled to hear that Charlie and Aaron provided exceptional support and analysis, making the survey process smooth and insightful for your team. We are all about helping organisations give a voice to their people, so we are delighted that Xref Engage has helped your team better understand and effectively use the comprehensive data. Thank you for choosing Xref Engage! ### 33. Great tool with fantastic support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Xref?** The consultants are so easy to work with and provide fantastic customer support to ensure you understand all the various survey's available and what will work best for your organisation. The Benchmarking done by the platform also enables you to report back to your organisation on how you are performing compared to the industry and not just your year on year data. **What do you dislike about Xref?** Working across multiple platforms for different surveys but this is being resolved **What problems is Xref solving and how is that benefiting you?** Enabling staff to provide annonymous feedback and suggestion throughout the entire life cycle. We are able to use this feedback to inform initiatives to be undertaken to meet the wants of our staff not just what we think they want. This results in greater uptake of these initiatives. **Official Response from Shieanne Dcruz:** > Thank you for your excellent review. We appreciate your wonderful words about our support team and consultation process. We are also happy to hear that you are gaining valuable insights from the Xref Engage benchmarking tool that shows where you stand out and opportunities for improvement. Decades of experience in giving employees a voice, enable us to tailor data-driven surveys to drive real organisational change so its great to hear that Xref Engage is helping you cultivate a strong, positive workplace culture guided by real feedback from your people. ### 34. Recruitment **Rating:** 2.5/5.0 stars **Reviewed by:** Faiza N. | HR and Talent Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Xref?** User-friendly features. Talent Management made easy. **What do you dislike about Xref?** evaluation of candidate background with efficiency. **What problems is Xref solving and how is that benefiting you?** easy and quick informtion. **Official Response from Shieanne Dcruz:** > Thank you for leaving your review Faiza! We’re glad to hear that you find the Xref platform features user-friendly and that it makes talent management easier for you. If you need any assistance, feel free to contact us at support@xref.com. We're committed to making your experience with Xref even better! ### 35. Professional and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Xref?** The fact that platform is easy to use, professional and the turnaround times. The whole custmer experience is very good. Jono and Shristi are great to work with, they check in regularly and I feel we work as partnerhsip to always look at ways to improve. **What do you dislike about Xref?** If we could get the option of having the One referecne result as a PDF instead of two documents. **What problems is Xref solving and how is that benefiting you?** We're seeing fatser trunaround time that we did from our last Reference check proivder. Plus, as mentioned support we get from the Xref team is by far superior. **Official Response from Shieanne Dcruz:** > Thank you, Antonio, for your positive feedback! We're thrilled to hear that you find Xref easy to use and appreciate our quick turnaround times. Like you, many of our clients vouch for our exceptional customer service so we’re delighted to hear that Jono and Shristi have provided you with excellent service. We're glad to know that Xref has helped improve your reference check process with faster turnaround times and superior support. Thank you for choosing Xref! ### 36. Focused questions, easy to implement and great support from the XRef Engage team **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | People and Performance Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Xref?** The survey questions are appropriate and the ability to include additional questions ensures the information received were aligned with the organisation. It is very easy to implement and the portal to review the results easy to navigate. The support received from the Consultant was outstanding. **What do you dislike about Xref?** There is nothing that I can think of for the needs of my clients **What problems is Xref solving and how is that benefiting you?** It is providing an analysis of the currently feelings within the organisation and allowing a focussed action plan to address any issues. **Official Response from Shieanne Dcruz:** > Thank you for your 5-star review on Xref Engage, Chris! We're thrilled to hear that you find our survey questions appropriate, implementation easy, and support outstanding. At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership and service quality. Thanks again for your review. ### 37. Xref a valuable tool for Talent Acquisition and HR professionals. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Xref?** Xref is a highly valued application in our business. It possesses a number of features which assists the Talent Acquisition team and our broader HR team maximise our time and output. A key note is Xref's ease of use, as well as the strong customer support offered by our Account Representative. Equally, important is the quality reporting produced by the platform. **What do you dislike about Xref?** At this stage of our journey using the Xref enterprise platform, I have not experienced any technical issues or other issues like integration, workflows, reporting etc that I would make mention of. **What problems is Xref solving and how is that benefiting you?** Xref assists us in greatly speeding up/automating the reference check process. The reporting is also detailed based on the questions asked. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience! We're delighted to hear that you find our platform user-friendly. Our team is dedicated to providing exceptional customer support, and we're thrilled that you've had a great experience with our Account Representative. We're committed to offering teams a better and faster way to conduct reference checks, and it's wonderful to know that you've had such a positive experience. Thanks again for your review! ### 38. I have had great experience with Xref - the product and the service from our account managers. **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjana S. | Recruitment Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Xref?** Saves a lot of time at reference checking stage. **What do you dislike about Xref?** There are some current limitations with the system i.e not accepting Macrons for Te Reo Maori words. **What problems is Xref solving and how is that benefiting you?** Saving a lot of time during the recruitment process **Official Response from Shieanne Dcruz:** > Thank you, Sanjana, for sharing your positive experience with Xref and how it has saved you time during the recruitment process. We appreciate your wonderful words about our support team. Regarding your feedback about including Maori words. Our development team is always working on updating the service we offer to meet the needs of our customers, so we appreciate your thoughts. We are all about making the process more streamlined and secure so professionals like yourself can make quicker and confident hiring decisions. Thanks again for your review. ### 39. Outstanding Service **Rating:** 4.5/5.0 stars **Reviewed by:** Bianca H. | People Services Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Xref?** Xref has a wide range of uses to meet everyones needs. **What do you dislike about Xref?** Personally as I only use the platform once a year, I find it easy to forget how to use- however with this being said, our rep Alex is always so helpful and no question is ever a bother. **What problems is Xref solving and how is that benefiting you?** Caputring a range of data in one space and ensuring our employees are provided with an opportunity to provide their feedback anonymously. **Official Response from Shieanne Dcruz:** > Thank you for your positive feedback! We're thrilled to hear that you find Xref Engage to be a versatile tool that meets your needs. We’re passionate about helping our customers run high-performing surveys that drive organisational change. We're delighted to hear that Alex has been helpful in guiding you with your questions. Thank you for choosing Xref Engage! ### 40. Great service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Xref?** The team have amazing insights into the psychology of engagement and great industry knowledge. There is a real scientific approach to the reporting which is understandable and I can then explain this to others. They also help to contextualise some of our themes and trends and share how to get the most out of the tool. **What do you dislike about Xref?** Nothing really. Sometimes it's tricky to get a snapshot as a download on the tool. **What problems is Xref solving and how is that benefiting you?** We are increasing our engagement score year on year. Xref help us to understand and analyse our reports. They also share areas of priority and where we're doing well. Support from the team help us to drill down into what really matters to our people. **Official Response from Shieanne Dcruz:** > Thank you for your positive review. We appreciate your kind words on the support offered by our consultants and the insights provided by the platform. Regarding your comment on downloading the snapshot, please reach out to your Xref consultant who will be more than happy to assist you with the best way to access the information you need. We are glad to hear about the increasing level of engagement. We’re passionate about helping our customers run high-performing surveys that drive organisational change. ### 41. XRef top reference checking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Xref?** The simple pre-set questions and intergration with Oracle **What do you dislike about Xref?** I dont dislike the bulk ref checking but i rarley use it. **What problems is Xref solving and how is that benefiting you?** Simple and time effective **Official Response from Shieanne Dcruz:** > Thank you for your review. We're thrilled to hear that you appreciate the simplicity of the pre-set questions Xref provides. Recruiters are always time-pressed, and it’s crucial for technology to fit seamlessly with the existing workflow, so we’re glad you’re benefiting from the ATS integration with Xref and Oracle. Thank you for choosing Xref! ### 42. I love XREF! It makes the reference check process much more streamlined! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Xref?** - the user interface is amazing - Xref is a plug and play platform; it's very easy to learn and use - the proactive candidate follow up emails for outstanding reference checks - the fact that Xref identifies potentially fraudulent reference checks - the dashboard is quite thorough and gives you useful information - Xref is easy to use often **What do you dislike about Xref?** - loading screens can take a while sometimes - you need to verify your email every single time you use the platform - I wish we could add/remove candidate referees with our access - however, I understand why that's not currently a function **What problems is Xref solving and how is that benefiting you?** - Xref takes most of the administrative work out of doing reference checks - Xref allows recruiters to focus on higher priority recruitment tasks instead of chasing references down to complete reference checks - It improves accuracy by capturing every aspect of the reference check; sometimes words can missed or things can be misunderstood over the phone if there are language barriers - Xref automatically follows up with candidates who aren't overly responsive - Xref will let the recruiter know if they've had to follow-up with a candidate too many times **Official Response from Shieanne Dcruz:** > Thanks for sharing your review! It’s awesome to hear you’re experiencing the full benefits of an automated approach, especially the advantages of real time progress updates. It’s also great to hear that you’re benefiting from the potential fraud flags, we know how important that assurance can be when making hiring decisions. Regarding your comments on the need to verify emails when you sign in and the inability to remove candidate/ referee access both are security and privacy functions that we have in place to ensure the platform is compliant. Many thanks again for the time you have taken to leave your review ### 43. XRef has been a game changer for how we recruit **Rating:** 4.5/5.0 stars **Reviewed by:** Natalie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Xref?** The ability to send away a reference check to referees with no stress and basically the click of a button. It's convienent and the turn around for getting these back is unbelievably quick! Has been a game changer! **What do you dislike about Xref?** I don't believe I have found anything I dislike at this stage **What problems is Xref solving and how is that benefiting you?** The turn around time for getting checks back. Saving alot of time in the process. **Official Response from Shieanne Dcruz:** > Thank you for sharing your positive experience, Natalie! We're thrilled to hear that our platform has been a game changer for your recruitment process. We're glad you find the ability to send reference checks quick, easy, and convenient. It’s great to hear Xref is offering you peace of mind, giving you confidence about your new hires. Thanks again for your feedback. ### 44. Extremely user friendly, easy to manage and excellent customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Jess Y. | People and Talent Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Xref?** Xref is extremely easy to understand and navigate, which makes reference checks an easy streamlined process. Customer service is responsive and helpful with any queries! **What do you dislike about Xref?** The inability to custom build your own questions in a template - however an easy fix as this can be done in the back end. **What problems is Xref solving and how is that benefiting you?** xREF is allowing reference checks to be completed in a nominated referee's own time, meaning references can be completed efficiently and with as much thought as possible. It saves playing phone tennis, and allows the process to be conducted smoothly. It saves employers time to be able to review these references without having to write them themselves, minimising room for any misunderstanding or error. **Official Response from Shieanne Dcruz:** > Thank you for the wonderful feedback, Jess! We're thrilled to hear that you find Xref user-friendly and our customer service excellent. Regarding your comment on customising the reference checking template; our platform offers the opportunity to tailor your reference questionnaire. This will ensure that you get specific information to help you hire confidently for the role or address any concerns that may have come up during the interview. If you have any questions about this or would like any assistance getting custom questionnaires set up, please reach out to us at support@xref.com. We’re all about offering teams a better and faster way to conduct reference checks, so we’re happy to know that Xref has cut down your workload and helped speed things up for you. ### 45. Great client engagement by the XRef team **Rating:** 4.5/5.0 stars **Reviewed by:** Heather T. | General Manager Human resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Xref?** The interactive data studio, the multiple ways to drill down and also share results **What do you dislike about Xref?** Cannot intuitively figure out how to download the results to a PowerPoint presentation and there is no "how to guide" to help figure this out. **What problems is Xref solving and how is that benefiting you?** Providing feedback on staff engagement and sentiments of how we are performing as an organisation. On the 360 provides feedback to our leaders **Official Response from Shieanne Dcruz:** > Thank you for your positive feedback, Heather. We’re glad you’re making the most of our interactive Data Studio, which makes identifying organisational trends and patterns easy. With regards to your comment on the download feature, our clients are increasingly relying on our online sharable interactive reports, although we realise PowerPoint reports still have a role to play. Your Xref Engage consultant will be happy to support you with building PowerPoint reports if needed. Thanks for your feedback about our online help resources. We are currently reviewing further enhancements to these resources. We’re passionate about helping our customers run high-performing surveys that drive organisational change. It's great to hear that Xref Engage is helping you gather feedback on staff engagement and organisational performance. Thanks again for your feedback. ### 46. It is ridiculously easy to use and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Xref?** The fact that I send the link to a candidate and they are responsible for filling everything in and confirming that their references respond in a timely manner. It saves me so much time. It also creates a situation where since I am not actually interviewing the manager personally, I don't even need to be part of the same industry. I can just send out a link and it gets responded to since the question sheet is set up to handle that. **What do you dislike about Xref?** I like everything about XREF, it's my favourite program. I can't imagine trying to do my job without it. I even discovered two candidates who tried to fill in thier own references so was able to catch dishonesty. The program will show if users are all logging in from the same IP address. **What problems is Xref solving and how is that benefiting you?** it solves the problem of having to chase after candidates and their references. I don't have to waste my time talking on the phone when I could be working! It saves me so much time. And it also solves the issue of having having friends pretend to be managers. It's amazing. They also have the ability to send out exit interviews! **Official Response from Annalise Richardson:** > Hi there, thank you for taking the time to leave such a detailed review. We’re so glad to hear that Xref is easy to use and saves you time, allowing you to focus on other tasks. We also loved your story about Xref’s suspicious activity feature detecting fraudulent references, giving you peace of mind throughout the hiring process. Thanks again for this 5-star review. ### 47. XRef and the Employee Lifecycle **Rating:** 5.0/5.0 stars **Reviewed by:** Belinda R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Xref?** The provision of data to influence decision making and measure performance. I particularly like the correlation between onboarding, engagement and exit data, and the 360 feedback in the middle. The best part of XRef is the personalised support offered from the team with special mention to Dr Louise Parkes who is an outstanding service provider. **What do you dislike about Xref?** No downside, opportunities to expand the product base, especially to include other consultation processes such as heat mapping for psychosocial hazards and risks. **What problems is Xref solving and how is that benefiting you?** Engagement and exit, and performance as well as the HR analytics data to track engagement across a wide range or organisational sectors, demographics and challenges. **Official Response from Sanchita Kadambari:** > Hi Belinda, Thank you for your review of Xref Engage! We are happy to hear you find value in the personalised support offered from our expert team. We have passed on your special mention to Dr Louise Parkes. We have taken on your feedback around heat mapping data for psychosocial hazard surveys. Being recently acquired by Xref we have plenty of opportunities to expand our development roadmap and are always happy to take feedback from our valued customers. Like you, many of our customers find the detailed data available via the Data Studio to be a huge benefit. The ability to showcase different metrics to explore deeper insights that are relevant to your organisational goals and seeing feedback throughout the talent journey can guide decision-making. Thanks again for your review Belinda. ### 48. Excellent Product - Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Shane S. | HR officer, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Xref?** XREF is by far the most user-friendly reference checking software I've used. As a recruiter, I manage consistently high volumes of candidates in the health care sector and the time saved by utilising XREF in our recruitment workflow is priceless. Once you've set up your reference check templates via the template builder, the process is fully automated, making it as simple as entering the candiate's email and phone number - XREF does the rest! XREF will send out reminders to both candidates and referees when they've not actioned their reference request in a timely manner, meaning I no longer have to spend my valuable time playing phone tag! Love the feature that flags a reference as suspicious when a candidate's referee accesses their reference from the same IP address as them. It provides us with even more confidence in an already wonderful product. Customer support is great - the team are always very quick to respond to any enquiries I may have. Thanks XREF. I'm a big fan and will continue using your product in the years to come. **What do you dislike about Xref?** It's hard to find fault with the XREF platform. It would be nice to be able to set custom time periods for candidate and referee reminders etc. **What problems is Xref solving and how is that benefiting you?** XREF frees up my time as a recruiter. When you add up the time it would take me to try and reach a referee and then complete the check over the phone, I am saving anywhere up to 30 minutes or so per candidate. **Official Response from Annalise Richardson:** > Hi Shane, Thanks for taking the time to leave a review. We’re thrilled to hear you found Xref quick and easy to use, saving you time. With regard to your feedback, we would like to understand your needs better. Would you be interested to reach out to support@xref.com and our friendly Customer Success team can assist. Thanks again for leaving a review. ### 49. I like X Ref, it's efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Xref?** I like how quickly I can get references done. I also like that it lets me know of any suspicious activity. **What do you dislike about Xref?** Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable. **What problems is Xref solving and how is that benefiting you?** Saving time for me. **Official Response from Shieanne Dcruz:** > Xref response: Thank you for taking the time to share your review. We’re happy to hear that you’re enjoying the many benefits of the Xref automated platform. Regarding your concern, 99% of suspicious activity is flagged by our algorithm automatically, but 1% goes to the support team for further investigation before flagging. The suspicious activity feature enables our customers to dive deeper into the validity of a reference and feel confident in their hiring choices so we take extra measures. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. Thanks again for your review. ### 50. Great time saving tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sammi N. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Xref?** saves time, gives HM time back in their day, quick response, easy to use, referee's can complete at their own time, fraudulent report. **What do you dislike about Xref?** No downside, however from an admin perspective, i can see that credits are being used but the list doesnt reflect the same information. **What problems is Xref solving and how is that benefiting you?** Saving time for our managers and response rate is faster **Official Response from Shieanne Dcruz:** > Thank you for your feedback, Sammi. We’re glad to hear you’ve been able to experience some of the many benefits of automated reference checking. We are all about making reference checking faster, user-friendly, and convenient giving you back valuable time so you can focus on the more important aspects of the recruitment process. Regarding your comment on credits if you’d like to know more about the balance of your credits, feel free to reach out to our friendly support team at support@xref.com Thanks again for choosing Xref! ## Xref Discussions - [How is it possible to see if an employee has received and read an Xref invite?](https://www.g2.com/discussions/38814-how-is-it-possible-to-see-if-an-employee-has-received-and-read-an-xref-invite) - 2 comments, 1 upvote - [What is the best way to change a reference email that the "new hire" has submitted, in case they need support with that.](https://www.g2.com/discussions/34057-what-is-the-best-way-to-change-a-reference-email-that-the-new-hire-has-submitted-in-case-they-need-support-with-that) - 2 comments, 1 upvote - [Is it possible to understand the reason for why referee's decline an XRef request?](https://www.g2.com/discussions/is-it-possible-to-understand-the-reason-for-why-referee-s-decline-an-xref-request) - 1 comment, 1 upvote - [I have a hesitation to submit references requests on Friday due to weekend approaching](https://www.g2.com/discussions/i-have-a-hesitation-to-submit-references-requests-on-friday-due-to-weekend-approaching) - 1 comment, 1 upvote - [How does Xref compare to other online reference check companies?](https://www.g2.com/discussions/how-does-xref-compare-to-other-online-reference-check-companies) - 1 comment, 1 upvote - [View Xref pricing details and edition comparison](https://www.g2.com/products/xref-xref/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+19%3A28%3A48+-0500&secure%5Bsession_id%5D=3950427e-025c-4d34-ad2c-0843f6b04c8e&secure%5Btoken%5D=a66781a2ea8217bbe7a694bfd789af032dfda8d302e7f5fe78f43c3bcebb473f&format=llm_user) ## Xref Integrations - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [Avature](https://www.g2.com/products/avature/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - [CVCheck](https://www.g2.com/products/cvcheck/reviews) - [First Advantage](https://www.g2.com/products/first-advantage/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [JobAdder](https://www.g2.com/products/jobadder/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [LinkedIn Talent Hub](https://www.g2.com/products/linkedin-talent-hub/reviews) - [MyRecruitment+](https://www.g2.com/products/myrecruitment/reviews) - [Open API Documentation for Confluence](https://www.g2.com/products/open-api-documentation-for-confluence/reviews) - [PageUp](https://www.g2.com/products/pageup/reviews) - [SmartRecruiters](https://www.g2.com/products/smartrecruiters/reviews) - [SnapHire](https://www.g2.com/products/snaphire/reviews) - [Springboard](https://www.g2.com/products/springboard/reviews) - [TAS](https://www.g2.com/products/tas/reviews) - [Ucheck](https://www.g2.com/products/ucheck/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Workday Recruiting](https://www.g2.com/products/workday-recruiting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Xref Features **Platform Content** - Templates - Automated - Reports **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Basics** - Optimization - Interoperability - Performance **Feedback** - requesting feedback - continuous feedback **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding **Data** - Dashboard and Reporting - Historical Analysis **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards ## Top Xref Alternatives - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (506 reviews) - [HiPeople](https://www.g2.com/products/hipeople/reviews) - 4.6/5.0 (440 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (390 reviews)