Mize is the leader in Service Lifecycle Management enabling global, durable goods manufacturers to Optimize service interactions and Maximize customer lifetime value.
Mize provides a Connected Customer Experience among manufacturers and their end customers, dealer channels, service provider network, and suppliers. They do so by connecting and managing all service lifecycle interactions, extending across Warranty, Service Plans, Support, Service Delivery, Parts, and Returns.
Proven benefits of the Mize Connected Customer Experience include:
- 67% increase in aftermarket customer lifetime value
- 30%+ profit margin with revenues attributed to Service Plans, Service Parts, and aftermarket services and products
-15% lower costs by optimizing service delivery
- 5x profit margins by increasing customer retention and repeat sales.
What are Mize’s differentiators?
Mize is exclusively focused on service lifecycle management solutions for durable goods manufacturers’ operations. The company provides end-to-end service lifecycle interaction coverage that connects all value chain participants (the manufacturer, end customers, dealers, service networks, and suppliers).
IDC recognizes Mize as a leader in the Warranty and Service Contract Management category, and as a major player in the Field Service Management and Service Parts Management categories.
Mize’s Service Lifecycle Management solution is built on a single, unified platform
featuring interconnected and independently scalable service lifecycle components called Mize Smart Blox. Smart Blox can be incrementally deployed, as business needs dictate, to address evolving service lifecycle requirements.
Mize’s unified solution architecture reduces implementation risk, accelerates time-to-delivery, and minimizes funding levels associated with achieving a Connected Customer Experience.
Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base.
How do you position yourself against your competitors?
Mize, as the leader in Service Lifecycle Management, delivers a competitively differentiated service experience and generates higher-margin revenue for their customer base. The Mize Connected Customer Experience also enables manufacturers to Optimize the post-sale service experience and Maximize customer lifetime value.
In the videos shown below, you will hear case studies on how Mize solved business challenges for two major manufacturers – LP Building Solutions and AGCO.
Also, view "Making a Business Case for a New Warranty System." It is difficult to replace a legacy system but imperative to improving customer satisfaction. Watch this video to learn:
• Peer strategies from global manufacturers case studies
• How to identify key areas of payback, including efficiencies in claims automation, quality improvement, supplier recovery, and service contract growth
• Methods and tools to estimate your ROI
• Critical success factors in realizing the expected ROI
• How Cloud technologies, SaaS models, and faster implementations are accelerating the time to value and payback.
Fast and easy production with this software. Great 3D illustration software and cataloging software. The software is pretty easy to use so anyone with limited experience can use this without needing much help. Review collected by and hosted on G2.com.
What do you dislike?
I think it would run better if there weren’t limited building materials, building volumes, and small structures. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Increased sales and product services are the benefits I have received. Also, there is a better customer service experience for everyone that has been using the software. Review collected by and hosted on G2.com.