Fieldcode Reviews & Product Details

Fieldcode’s zero-touch dispatching and AI-driven scheduling have significantly reduced our administrative workload. The platform’s route optimization is exceptionally reliable, cutting our technicians’ travel time by ~20% in the first three months. The Power BI integration has been invaluable—we now generate real-time dashboards to track KPIs like first-time fix rates and SLA compliance, which has improved decision-making for our ops team. The mobile app also ensures seamless communication between dispatchers and field teams. Review collected by and hosted on G2.com.

While the core functionality is excellent, some advanced features (e.g., custom workflow automation for multi-country compliance rules) require technical setup time. The initial configuration took longer than expected, though support was responsive once we escalated. A more intuitive onboarding process for these edge cases would help. Review collected by and hosted on G2.com.

The real-time updates make sure everyone knows what’s going on. Escalations and updates are much faster now. Review collected by and hosted on G2.com.

Some features are not immediately obvious. It takes time to figure them out, but the support team is helpful. Review collected by and hosted on G2.com.

The mobile app is great. All job details are right there, and we don’t need to flip through papers or spreadsheets anymore. The pop-up messages that tell us what we need to do make everything a breeze Review collected by and hosted on G2.com.

Some features take time to learn, especially the advanced ones, but the basics are easy to use. Review collected by and hosted on G2.com.

It’s great for keeping track of everything in one place. We can see how teams are performing, stay on top of SLAs, and make sure work is getting done without needing constant follow-ups. Review collected by and hosted on G2.com.

Setting up workflows for multiple clients with different needs can be a bit tricky at first. Once it’s set, though, it works well. Review collected by and hosted on G2.com.

The way Fieldcode connects planning and execution is a real "plus." By supporting our entire process, including task preparation and coordination, Fieldcode adapts to our specific needs and reduces back-and-forth communication. Review collected by and hosted on G2.com.

Although the platform is very customizable, it took some time to get familiar with all the features. However, the support team is proactive and regularly organizes updates and support sessions. Review collected by and hosted on G2.com.

The workflow-driven approach stands out for us. It helps us handle not just field tasks but also the entire preparation phase, like coordinating customizations. The way the planning and execution stages are connected makes everything smoother—no back-and-forth, everything just flows. Review collected by and hosted on G2.com.

There are always new features being added, and it can be hard to keep up with at times. But on the plus side, the team does a good job of announcing these updates during their monthly webcast calls, so we’re always informed and can stay on top of any changes. Review collected by and hosted on G2.com.

Our clients have shared how much they appreciate Fieldcode's automation. It handles many repetitive tasks they used to do manually, like scheduling technicians or updating job statuses. Plus, the customer portal has stopped the constant back-and-forth communication with their customers. Review collected by and hosted on G2.com.

For teams new to FSM software, the initial setup might feel a bit complex, but most found that the support team and documentation helped them get up to speed quickly. Review collected by and hosted on G2.com.

We have a lot of recurring customers and sites so it’s been great having the tool automatically fill in details for new tickets based on previous entries, saving us a lot of time. Review collected by and hosted on G2.com.

We’d like to be able to import Excel files to update our lists since they are too big for manual creation. Currently we can’t do that but we’ve been told they are in the process of rolling this out. Review collected by and hosted on G2.com.

Information and customer demands are now manageable, schedules and staffing needs are clear, and our staff know exactly what they need to do to complete tasks. Review collected by and hosted on G2.com.

They don’t have accounting or billing functionalities, but they integrated their software with accounting software. Review collected by and hosted on G2.com.

What I liked most about Fieldcode is its intuitive user interface and robust feature set, which makes managing our sales and consultant teams seamless. The customizable workflows and real-time tracking have significantly improved our operational efficiency. Review collected by and hosted on G2.com.

The initial setup and customization can be time-consuming. Some advanced features require a learning curve to fully utilize. Review collected by and hosted on G2.com.