Best Feedback Analytics Software

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 238

Category Stats (Aug 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+1.75%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: August 06, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,600+ Authentic Reviews
  • 238+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Hotjar by Contentsquare, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=eyerate-reviews-edge)

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Paymode

Paymode, Bottomline’s business payments network, is a provider of secure, streamlined payments for businesses in North America. Working with businesses from the mid-market to enterprise level and partnering with some of the largest banks in America, we work to make every step of traditionally manual and cumbersome payment processes simple, secure, and streamlined. We automate business payments for more than 600,000 businesses, allowing for greater efficiency, security and savings. We do this by: o Automating and digitizing payments by switching from checks to ACH and virtual card o Enrolling vendors in our network and ensuring you're not stuck holding sensitive bank account information o Reducing payment fraud risk through technology and expertise Paymode offers a truly comprehensive way to solve traditional accounts payable and accounts receivable challenges for payers and vendors alike. By utilizing Paymode to process payments to your suppliers, your business can save time, save money, realize rebates on your AP spend, and forge stronger relationships with your key suppliers. Your vendors, in turn, will receive enhanced remittance, quicker payments and advanced fraud protection.

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SurveyMonkey

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.

Average Rating: 4.4/5.0

Total Reviews: 23,553

How Do G2 Users Rate SurveyMonkey?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind SurveyMonkey?

  • Seller: SurveyMonkey
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Mateo, CA
  • Twitter: @SurveyMonkey
    42,887 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,390 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Teacher, Owner
  • Top Industries: Education Management, Hospital & Health Care
  • Company Size: 37% Small, 34% Medium

What Do G2 Reviewers Say About SurveyMonkey?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of SurveyMonkey, finding it simple and quick to create surveys effortlessly.
  • Users love the ease of creation with SurveyMonkey, allowing quick and intuitive survey building without technical skills.
  • Users find SurveyMonkey's intuitive design makes creating surveys straightforward and user-friendly, enhancing their experience.
  • Users value the simplicity of SurveyMonkey, appreciating its ease of creating and analyzing surveys without technical skills.
  • Users find SurveyMonkey easy to use, appreciating its free basic features and effective feedback collection.
Cons
  • Users find SurveyMonkey to be expensive, especially when seeking customization and more robust features beyond the basics.
  • Users find the limitations in the free plan restrictive, hindering value and necessitating an upgrade for advanced features.
  • Users find survey issues with outdated workflows and limited customization options that hinder the overall experience.
  • Users find the limited features in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights.
  • Users feel the limited customization options in SurveyMonkey restrict their ability to create effective surveys.

What Are Recent G2 Reviews of SurveyMonkey?

What Are G2 Users Discussing About SurveyMonkey?

Birdeye

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

Average Rating: 4.7/5.0

Total Reviews: 4,071

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find Birdeye incredibly easy to use, appreciating the intuitive setup and seamless navigation for managing reviews.
  • Users value the ease of use of Birdeye, finding navigation and review management straightforward and efficient.
  • Users value the user-friendly review management features of Birdeye, enhancing communication and reputation effortlessly.
  • Users commend the excellent customer support from Birdeye, ensuring smooth integration and great success in implementation.
  • Users appreciate the ease of use and convenience of Birdeye, especially for managing reviews and patient communication.
Cons
  • Users note the missing features in Birdeye, wishing for integration with TikTok and other enhancements.
  • Users note that Birdeye's slow UI and AI improvements needed impact efficiency and customer service experience.
  • Users find it confusing to manage reviews effectively due to integration and dashboard usability issues.
  • Users note a learning curve with Birdeye's interface that may challenge those less familiar with technology.
  • Users find the limited features of Birdeye lack comprehensive tools and integrations needed for a better experience.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Medallia Customer Experience

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/

Average Rating: 4.5/5.0

Total Reviews: 207

How Do G2 Users Rate Medallia Customer Experience?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Customer Experience?

  • Seller: Medallia
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,039 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospitality, Financial Services
  • Company Size: 64% Large, 21% Medium

What Do G2 Reviewers Say About Medallia Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users value the flexible feedback collection of Medallia, which enhances customer insights and operational improvement opportunities.
  • Users find Medallia Customer Experience to be incredibly helpful for gaining deep insights and improving customer engagement.
  • Users appreciate the ease of use of Medallia Customer Experience, enjoying quick insights and seamless communication.
  • Users appreciate the exceptional customer support from Medallia, enhancing their experience with timely and helpful guidance.
  • Users value the powerful insights generation of Medallia, enhancing decision-making with deep understanding of customer feedback.
Cons
  • Users find the learning curve steep and overwhelming, especially for new users trying to navigate the platform.
  • Users face limitations in features and cumbersome workflows, resulting in delays and inefficiencies in addressing feedback.
  • Users find the steep learning curve of Medallia Customer Experience intimidating, especially without prior analytics experience.
  • Users highlight the limitations in AI capabilities of Medallia, resulting in delays and manual efforts in feedback management.
  • Users often find difficult reporting in Medallia challenging, with a steep learning curve and confusing navigation during critical periods.

What Are Recent G2 Reviews of Medallia Customer Experience?

What Are G2 Users Discussing About Medallia Customer Experience?

AskNicely

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

Average Rating: 4.7/5.0

Total Reviews: 1,029

How Do G2 Users Rate AskNicely?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)

Who Is the Company Behind AskNicely?

  • Seller: AskNicely
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Portland, OR
  • Twitter: @asknicely
    2,316 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 43% Small

What Do G2 Reviewers Say About AskNicely?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of AskNicely, praising its intuitive interface and straightforward functionality.
  • Users commend AskNicely for its excellent customer support, providing timely assistance and solutions tailored to their needs.
  • Users value the direct and accessible client feedback that enhances insights and coaching effectiveness with AskNicely.
  • Users value the exceptional support from AskNicely, praising the team's responsiveness and dedication to customer satisfaction.
  • Users find the easy setup of AskNicely straightforward and seamless, enhancing their overall experience with the platform.
Cons
  • Users find difficult reporting in AskNicely slows down the process of accessing essential analytics and updates.
  • Users find it frustrating to manage contact deletions, highlighting survey limitations that hinder streamlined communication with customers.
  • Users express frustration with the limited customization options for workflows, surveys, and dashboard features in AskNicely.
  • Users find the manual processes cumbersome, particularly when deleting contacts and relying on Excel for reporting.
  • Users feel that improvement is needed in shout out functionality and Salesforce integration for a better experience.

What Are Recent G2 Reviews of AskNicely?

What Are G2 Users Discussing About AskNicely?

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

How Do G2 Users Rate Glassbox?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Glassbox?

  • Seller: Glassbox
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London
  • Twitter: @GlassboxDigital
    1,803 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    280 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Product Owner
  • Top Industries: Financial Services, Insurance
  • Company Size: 77% Large, 18% Medium

What Do G2 Reviewers Say About Glassbox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Glassbox, enabling immediate access to insights for timely decision-making.
  • Users find the session replay feature invaluable for resolving customer issues and improving overall experience effectively.
  • Users value the immediate insights from Glassbox, enabling timely interventions and identification of revenue opportunities.
  • Users find the visibility into customer interactions with Glassbox invaluable for troubleshooting and enhancing user experience.
  • Users value Glassbox for its exceptional customer understanding, enabling effective troubleshooting and validation of customer information.
Cons
  • Users are frustrated by session issues, including split links, limited history access, and slow query responses.
  • Users find the navigation icons unintuitive, leading to confusion when navigating the Glassbox interface.
  • Users report session management issues such as slow loading times and frequent session expirations that hinder usability.
  • Users find the learning curve steep, requiring additional training and better documentation to effectively navigate Glassbox.
  • Users desire improved customization options in reporting and funnel creation within Glassbox for enhanced functionality.

What Are Recent G2 Reviews of Glassbox?

What Are G2 Users Discussing About Glassbox?

Hotjar by Contentsquare

Hotjar by Contentsquare is a digital experience insights platform designed to help individuals, startups, and growing businesses understand what their website or web app visitors are doing — and why. Trusted by over 1 million websites across 180+ countries, it is the go-to behavior analytics tool for teams who want fast, actionable insights without needing a data analyst or a complex setup. At the core of the platform are three product areas: Observe, Ask, and Engage. Observe tools — including Heatmaps and Session Recordings — let you see exactly how users interact with your website. Heatmaps visualize where people click, scroll, and move, helping you spot areas of friction or missed opportunity at a glance. Session Recordings capture real user journeys so you can watch individual visits, identify behavior trends, and uncover bugs with console tracking. Ask tools — including Surveys and a Feedback Widget — bring the voice of your customers directly into the product experience. Run on-site or external surveys, trigger them at the right moment in the user journey, and choose from 30+ pre-built templates covering topics like churn, NPS, product satisfaction, and content relevance. Engage streamlines the entire user research process from end to end: recruit participants, schedule sessions, conduct interviews, and get automatic recordings and transcripts — all in one place. What sets Hotjar by Contentsquare apart is its combination of depth and simplicity. The tools are intuitive enough for marketers, designers, and product managers to use independently, yet powerful enough to surface meaningful insights that drive real decisions. Hotjar complements your existing analytics stack — tools like Google Analytics or Mixpanel — by adding the qualitative layer that explains the numbers.

Average Rating: 4.3/5.0

Total Reviews: 332

How Do G2 Users Rate Hotjar by Contentsquare?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Hotjar by Contentsquare?

  • Seller: Contentsquare
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,687 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Digital Marketing Specialist
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 52% Small, 37% Medium

What Do G2 Reviewers Say About Hotjar by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users find Hotjar's interface easy to use, appreciating its clear insights into user interactions and UX improvements.
  • Users value Hotjar's clear user interaction insights through heatmaps, enhancing understanding of UX across devices.
  • Users value the clear overview of user interactions provided by Hotjar's heatmaps, enhancing their understanding of UX issues.
  • Users find Hotjar incredibly helpful for understanding user interactions, allowing for quick identification and resolution of UX issues.
  • Users value the session replay feature of Hotjar for its intuitive insights into user interactions and UX improvements.
Cons
  • Users find the analytics features limited and encounter issues with session recording quotas and data filtering.
  • Users experience missing features with Hotjar, particularly in heatmaps and advanced analytics capabilities.
  • Users find the difficult filtering of session recordings can hinder detailed analysis and cause frustration during reviews.
  • Users find the pricing expensive, especially as costs rise with increased usage and the need for multiple features.
  • Users face filtering issues with Hotjar, as advanced options are needed for better data management.

What Are Recent G2 Reviews of Hotjar by Contentsquare?

What Are G2 Users Discussing About Hotjar by Contentsquare?

Resonate CX

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.

Average Rating: 4.6/5.0

Total Reviews: 495

How Do G2 Users Rate Resonate CX?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Resonate CX?

  • Seller: Resonate Solutions
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, Australia
  • Twitter: @ResonateAU
    214 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Store Manager, Store manager
  • Top Industries: Retail, Education Management
  • Company Size: 35% Small, 35% Large

What Do G2 Reviewers Say About Resonate CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Resonate CX, making customer insights and reporting seamless and efficient.
  • Users find Resonate CX to be an extremely helpful tool for managing business and supporting team training.
  • Users value the ease of use and insightful feedback management of Resonate CX for enhancing customer experience.
  • Users appreciate the user-friendly platform of Resonate CX, enabling effective customer feedback analysis and trend identification.
  • Users value the insights generated by Resonate CX, enhancing understanding and identifying areas for practice improvement.
Cons
  • Users report scoring system issues that unfairly affect scores based on isolated negative reviews despite overall positive feedback.
  • Users experience inadequate feedback with delays and irrelevant responses affecting their improvement efforts.
  • Users face challenges with reporting issues due to false claims impacting scores and unavailability of live stats.
  • Users face challenges with survey issues, as transparency and comment requirements could improve feedback accuracy and relevance.
  • Users find the interface not intuitive, often feeling confused and overwhelmed when navigating the platform's features.

What Are Recent G2 Reviews of Resonate CX?

Edge

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win.

Average Rating: 4.8/5.0

Total Reviews: 201

How Do G2 Users Rate Edge?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Edge?

  • Seller: Edge
  • Year Founded: 2019
  • HQ Location: Elk Grove, US
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Budtender, General Manager
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 65% Small, 29% Medium

What Do G2 Reviewers Say About Edge?

AI-generated summary from verified user reviews

Pros
  • Users find employee competitions and support incredibly helpful for motivation and staying informed about sales performance.
  • Users praise the quick and efficient customer support from Edge, highlighting impressive assistance from team members like Timber and Jaslyn.
  • Users find Edge to be very easy to use, appreciating its simplicity and effective customer support.
  • Users love the ease of use and outstanding employee review boosts with Edge, enhancing engagement and service quality.
  • Users value the navigation ease of Edge, complemented by responsive and helpful customer support.
Cons
  • Users find poor customer support frustrating, experiencing delays and complications in resolving login and password issues.
  • Users experience delays with deposits and transfers, making the overall process frustrating and time-consuming.
  • Users find the learning curve challenging as initial setup and features can be confusing and complicated.
  • Users find missing features like limited rollover balances and non-transferable reviews to be frustrating with Edge.
  • Users face challenges with review management, requiring support for corrections and clarity in the review process.

What Are Recent G2 Reviews of Edge?

What Are G2 Users Discussing About Edge?

SurveySparrow

SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled.

Average Rating: 4.4/5.0

Total Reviews: 2,025

How Do G2 Users Rate SurveySparrow?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind SurveySparrow?

  • Seller: SurveySparrow Inc.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @surveysparrow
    904 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    412 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 25% Medium

What Do G2 Reviewers Say About SurveySparrow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and engaging interface of SurveySparrow, enabling quick survey setup and boosting response rates.
  • Users find SurveySparrow to be extremely helpful, enhancing engagement and making survey execution simpler and more effective.
  • Users appreciate the clean and user-friendly interface of SurveySparrow, enhancing survey creation and engagement significantly.
  • Users love the conversational interface of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive.
  • Users love the intuitive interface of SurveySparrow, making survey creation and engagement a breeze.
Cons
  • Users find the reporting options limited, making quick reviews and data comparisons inconvenient for regular use.
  • Users find difficult reporting options and limited customization hinder the efficiency of their survey management and analysis.
  • Users find limited customization options frustrating, needing higher-tier plans for advanced features and flexible reporting.
  • Users note the limited reporting capabilities in SurveySparrow hinder in-depth analysis and custom insights.
  • Users find SurveySparrow to be expensive, especially for essential features that require higher-tier plans for full access.

What Are Recent G2 Reviews of SurveySparrow?

What Are G2 Users Discussing About SurveySparrow?

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

Average Rating: 4.8/5.0

Total Reviews: 81

How Do G2 Users Rate TheySaid?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind TheySaid?

  • Seller: Theysaid inc.
  • Year Founded: 2023
  • HQ Location: Palo Alto, California
  • Twitter: @TheySaidHQ
    18 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Small, 32% Medium

What Do G2 Reviewers Say About TheySaid?

AI-generated summary from verified user reviews

Pros
  • Users praise the adaptive and insightful AI integration in TheySaid, enhancing overall engagement and coherence.
  • Users find TheySaid to be easy and simple to use, contributing to a great overall experience.
  • Users find the ease of use of TheySaid to be impressive, enhancing their overall experience seamlessly.
  • Users value the efficiency of TheySaid, finding it perfectly tailored to meet various business needs.
  • Users value the adaptive and insightful AI of TheySaid, enhancing coherence and relevance in generated insights.
Cons
  • Users feel that enhanced data visualization is needed for better clarity in reporting and analysis.
  • Users find difficult reporting in TheySaid frustrating, wishing for better visual graphics to enhance data interpretation.
  • Users find the limited reporting options in TheySaid inadequate, hindering effective data visualization and analysis.
  • Users find the poor reporting of TheySaid frustrating, emphasizing a need for better visual data graphics.

What Are Recent G2 Reviews of TheySaid?

Featurebase

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 49

How Do G2 Users Rate Featurebase?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Featurebase?

  • Seller: Featurebase
  • Year Founded: 2021
  • HQ Location: Tallinn, EE
  • Twitter: @FeaturebaseHQ
    2,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About Featurebase?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use and wide range of features in Featurebase, enhancing valuable feedback integration.
  • Users value the ease of use of Featurebase, highlighting its intuitive design and effortless integration.
  • Users appreciate Featurebase's simplicity and abundance of features, making it a versatile solution for multiple needs.
  • Users praise the responsive customer support of Featurebase, appreciating their helpfulness and understanding of SMB needs.
  • Users value the intuitive feedback management of Featurebase, enhancing user engagement and actionable insights effortlessly.
Cons
  • Users find missing features like limited customization options and restricted SSO access affecting their overall experience.
  • Users express frustration over limited features in lower pricing tiers, hindering access to necessary functionalities and growth.
  • Users find the editor bugs and limitations hinder functionality and overall usability of Featurebase.
  • Users note the limited customization options, which restrict branding and flexibility in features for their needs.
  • Users face limited functionality in customization and analytics, hindering deeper insights and workflow automation.

What Are Recent G2 Reviews of Featurebase?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 151

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    342 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Puzzel CX Platform, highlighting its simple interface and user-friendly call management.
  • Users commend Puzzel CX Platform for its reliable and flexible contact centre solution, enhancing performance in regulated environments.
  • Users praise the responsive customer support from Puzzel, highlighting quick assistance that enhances their operational efficiency.
  • Users commend the high efficiency of Puzzel CX Platform, enabling effective management and insightful performance monitoring.
  • Users commend the user-friendly interface of Puzzel CX Platform, which effectively balances simplicity with robust functionality.
Cons
  • Users express concerns about missing features, including limited data insights and insufficient customization options for specific needs.
  • Users find the limited customization options restrict their data insights and affect overall platform effectiveness.
  • Users find the complexity of setup and configuration challenging, especially with permissions and reporting features.
  • Users find the learning curve challenging, requiring time to effectively utilize the Puzzel CX Platform's features.
  • Users find the reporting capabilities inadequate, requiring external tools for effective data analysis and custom reports.

What Are Recent G2 Reviews of Puzzel CX Platform?

Chattermill

Chattermill is the AI-native customer experience intelligence (CXI) platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

Average Rating: 4.4/5.0

Total Reviews: 236

How Do G2 Users Rate Chattermill?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Chattermill?

  • Seller: Chattermill
  • Year Founded: 2015
  • HQ Location: London
  • Twitter: @ChattermillAI
    460 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Retail, Financial Services
  • Company Size: 48% Medium, 45% Large

What Do G2 Reviewers Say About Chattermill?

AI-generated summary from verified user reviews

Pros
  • Users find Chattermill's ease of use exceptional, enabling quick access to valuable insights without extensive training.
  • Users value the real-time feedback management of Chattermill, enhancing their ability to respond swiftly to customer reviews.
  • Users value the clarity of customer insights from Chattermill, enabling informed decisions and improved service strategies.
  • Users value the actionable insights generated by Chattermill, which greatly enhance service quality and decision-making.
  • Users appreciate the cleanliness and organization of reviews in Chattermill, enhancing the analysis of customer feedback.
Cons
  • Users find insufficient information in Chattermill, noting a steep learning curve and a need for better guidance.
  • Users find the interface not intuitive, making it challenging to access insights and create dashboards efficiently.
  • Users note that the AI limitations hinder insights and guidance, affecting the overall analytical experience.
  • Users experience inaccuracy issues with Chattermill's AI, leading to misclassifications and unreliable insights at times.
  • Users find the complex usability of Chattermill challenging, especially for occasional users and new adopters.

What Are Recent G2 Reviews of Chattermill?

What Are G2 Users Discussing About Chattermill?

Calabrio ONE

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.

Average Rating: 4.4/5.0

Total Reviews: 427

How Do G2 Users Rate Calabrio ONE?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Calabrio ONE?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,343 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Risk Investigator, Workforce Analyst
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 53% Medium, 35% Large

What Do G2 Reviewers Say About Calabrio ONE?

AI-generated summary from verified user reviews

Pros
  • Users find Calabrio ONE's ease of use a vital advantage, significantly streamlining workflows and enhancing efficiency.
  • Users value the time-saving efficiency of Calabrio ONE, transforming lengthy tasks into quick, streamlined processes.
  • Users highlight the ease of use and regular updates of Calabrio ONE, enhancing team efficiency and satisfaction.
  • Users value the flexible scheduling feature of Calabrio ONE, enhancing employee satisfaction in dynamic environments.
  • Users appreciate the customer support from Calabrio ONE, especially the attentive service from their Customer Success Manager.
Cons
  • Users find the inadequate reporting and confusing support of Calabrio ONE frustrating, impacting usability and efficiency.
  • Users experience poor reporting with Calabrio ONE due to complexity, inconsistencies, and lack of tailored support.
  • Users express concerns about the limited features of Calabrio ONE, impacting usability and overall effectiveness.
  • Users express concern over inaccurate data analysis, which undermines confidence in the reliability of reporting results.
  • Users find the interface not intuitive, facing challenges in navigating features and utilizing Insights effectively.

What Are Recent G2 Reviews of Calabrio ONE?

What Are G2 Users Discussing About Calabrio ONE?

OPINATOR

Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate OPINATOR?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)

Who Is the Company Behind OPINATOR?

  • Seller: OPINATOR
  • Year Founded: 2010
  • HQ Location: Madrid, Community of Madrid
  • Twitter: @OPINATOR_CX
    4,976 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking
  • Company Size: 54% Large, 31% Medium

What Are Recent G2 Reviews of OPINATOR?

What Are G2 Users Discussing About OPINATOR?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024