# What CRM is the best for e-commerce platforms?

 Hey, G2! I'm currently evaluating CRM platforms for my growing e-commerce business and could really use some expert insight. We're looking for a solution that not only helps us manage and nurture customer relationships but also supports our sales funnel, integrates well with our online store, and scales as we grow. I've been researching a few popular options on G2 and came across a list of top-rated CRMs, but I’d love to hear from others in the e-commerce space. What’s worked for you, what hasn’t, and what would you recommend? Thanks in advance for your advice!  Salesforce Sales Cloud: A powerhouse CRM platform offering extensive customization, AI-driven insights, and robust integrations. Ideal for businesses seeking scalability and a comprehensive suite of sales and marketing tools.​  HubSpot Sales Hub: An intuitive CRM known for its seamless integration of sales, marketing, and customer service functionalities. Perfect for teams aiming to enhance customer engagement and streamline workflows.​  ActiveCampaign: Combines email marketing, automation, and CRM capabilities to deliver personalized customer experiences. Best suited for businesses focusing on targeted marketing campaigns.​  ClickUp: A versatile platform that merges project management with CRM features, enabling teams to manage tasks and customer relationships in one place. Great for organizations looking to unify their operations.​  Close: Designed for sales teams, Close offers built-in calling, emailing, and SMS functionalities. Its automation and reporting tools help in accelerating the sales process. 

##### Post Metadata
- Posted at: over 1 year ago
- Author title: Manager
- Net upvotes: 1


## Comments
### Comment 1

For e-commerce, I’d recommend looking at Paysight if payments are an important part of your customer management setup.

It’s not just a standard CRM where you store customer records and follow-ups. Paysight combines customer data with payment management, subscriptions, retry logic, orchestration, and chargeback prevention, which is much more useful for e-commerce businesses that care about approval rates, recurring revenue, and processor/MID health.

So if you only need basic contact management, a regular CRM can work. But if you want your CRM to also help manage payments, subscriptions, failed transactions, and revenue recovery, Paysight is worth checking out.


##### Comment Metadata
- Posted at: 3 months ago
- Author title: CMO



### Comment 2

<p>I used G2's category page to create my current shortlist: https://www.g2.com/categories/crm</p>

##### Comment Metadata
- Posted at: over 1 year ago
- Author title: Manager





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