Describe the project or task the provider helped with:
Key CRM implementation merging legacy data and improved data warehouse reporting and analytics engine.
What do you like best?
Good communication and requirements understanding of both business and technical milestone deliverables.
What do you dislike?
Not as technically inclined like IBM GS or HP Enterprise Svcs, but showing improvement to research and get up to speed on software technology.
Recommendations to others considering the provider:
Understand that they aren't at the technical level of competence like a more established firms (IBM GS, HP Enterprise Svcs, etc.) but they get up to speed quickly and communicate well. Another thing : working well with Indian-based consultants (and any possible language barriers) will also aid in meeting milestones and setting proper expectations.
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