# Best Genesys Consulting Services *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Genesys consulting service providers specialize in implementing and optimizing the various offerings within the Genesys ecosystem. These service providers typically have significant expertise and experience helping businesses utilize the various products and features offered by Genesys. They can assist with its implementation, integration, customization, and administration or offer support. Businesses seeking to implement a Genesys product can enlist the provider’s assistance with processes like installation, troubleshooting, and employee training. Recruiting the help of a Genesys consultant can help reduce the hassles associated with major software development, overcome staffing challenges, and help teams scale faster to maximize their impact with Genesys. Genesys consulting service partners can include companies of varying sizes, ranging from individual consultants to larger, global consulting firms. Additionally, these partners can have expertise in multiple Genesys products (e.g., Cloud CX, Pointillist, etc.) or verticals (e.g., healthcare, financial services, etc.). To qualify for inclusion in the Genesys Consulting Services category, a services provider must: - Offer Genesys-specific consulting services - Demonstrate experience implementing offerings within the Genesys ecosystem ## How Many Genesys Consulting Services Products Does G2 Track? **Total Products under this Category:** 192 ### Category Stats (May 2026) - **Average Rating**: 4.24/5 (↓0.05 vs Apr 2026) - **New Reviews This Quarter**: 1 - **Buyer Segments**: Enterprise 100% - **Top Trending Product**: Accenture (+0.008) *Last updated: May 18, 2026* ## How Does G2 Rank Genesys Consulting Services Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100+ Authentic Reviews - 192+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## What Are the Top-Rated Genesys Consulting Services Products in 2026? ### 1. [Accenture](https://www.g2.com/products/accenture/reviews) Consulting and Implementation Practice. **Average Rating:** 4.2/5.0 **Total Reviews:** 107 **Who Is the Company Behind Accenture?** - **Seller:** [Accenture](https://www.g2.com/sellers/accenture) - **Year Founded:** 1989 - **HQ Location:** Dublin, Ireland - **Twitter:** @Accenture (516,205 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/accenture (672,927 employees on LinkedIn®) - **Ownership:** NYSE:ACN **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 90% Enterprise, 59% Mid-Market #### What Are Accenture's Pros and Cons? **Pros:** - Cost Efficiency (1 reviews) - Data Management (1 reviews) - Efficiency (1 reviews) - Innovation (1 reviews) - Quality (1 reviews) **Cons:** - Poor Customer Support (1 reviews) - Staff Turnover (1 reviews) ### 2. [Capgemini Services](https://www.g2.com/products/capgemini-services/reviews) Salesforce Consulting and Implementation Practice. **Average Rating:** 3.9/5.0 **Total Reviews:** 24 **Who Is the Company Behind Capgemini Services?** - **Seller:** [Capgemini](https://www.g2.com/sellers/capgemini) - **Year Founded:** 1967 - **HQ Location:** Paris, France - **Twitter:** @Capgemini (134,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/157240/ (335,051 employees on LinkedIn®) - **Ownership:** EPA: CAP **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 73% Enterprise, 50% Mid-Market #### What Are Capgemini Services's Pros and Cons? **Pros:** - Resource Optimization (1 reviews) - Resources Utilization (1 reviews) - Teamwork (1 reviews) **Cons:** - Miscommunication (1 reviews) - Outsourcing Issues (1 reviews) - Poor Customer Support (1 reviews) ### 3. [Airtel Digital Limited](https://www.g2.com/products/airtel-digital-limited/reviews) Airtel Digital Limited, a subsidiary of Bharti Airtel, is dedicated to delivering a comprehensive suite of digital services that enhance connectivity and entertainment for users across India. By integrating advanced technology with user-centric solutions, Airtel Digital Limited offers a range of services designed to meet the diverse needs of its customers. Key Features and Functionality: - Wynk Music: A music streaming platform providing access to a vast library of songs across various genres and languages. - Airtel Xstream: An over-the-top (OTT content platform offering a wide array of movies, TV shows, and original series. - Airtel Thanks: A customer engagement program that offers rewards, exclusive deals, and personalized offers to subscribers. - Mitra Payments Platform: A digital payment solution utilized by a vast network of retailers for seamless transactions. - Airtel Ads: An advertising platform enabling businesses to reach a large user base with precision targeting capabilities. - Airtel IQ: A cloud communications suite designed to enhance customer engagement through integrated communication solutions. - Airtel Secure: A suite of cybersecurity solutions aimed at protecting businesses from digital threats. - Airtel Cloud: Cloud computing services offering scalable and secure storage and computing solutions for businesses. Primary Value and User Solutions: Airtel Digital Limited addresses the growing demand for integrated digital services by providing a diverse portfolio that caters to entertainment, communication, and business needs. For individual users, platforms like Wynk Music and Airtel Xstream offer rich entertainment options, while Airtel Thanks enhances user engagement through rewards and personalized offers. Businesses benefit from solutions such as Airtel Ads for targeted advertising, Airtel IQ for streamlined communications, and Airtel Secure for robust cybersecurity measures. By offering these comprehensive services, Airtel Digital Limited empowers users and businesses to navigate the digital landscape effectively, ensuring seamless connectivity and enhanced digital experiences. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **Who Is the Company Behind Airtel Digital Limited?** - **Seller:** [Airtel Digital Limited](https://www.g2.com/sellers/airtel-digital-limited) - **HQ Location:** Gurugram, Haryana, India - **LinkedIn® Page:** https://www.linkedin.com/company/3583 (97,631 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business ### 4. [Star Telecom CX](https://www.g2.com/products/star-telecom-cx/reviews) We create CX champions by consulting with contact centers and offering tailored solutions to optimize for CX (Customer Experiences) and EX (Employee Experiences). Whether you are moving your contact center to the cloud, replacing cloud platforms, changing cloud providers, upgrading your telecom, or looking to leverage AI (Artificial Intelligence), we are your go-to partner that offers all CX solutions which are served alongside the best support in the industry. On top of your Genesys Cloud CX solution, ensure crystal clear voice calls every time while minimizing your total cost of ownership with our SIP trunking services for North American contact centers. Star Telecom’s toll-free, local inbound and long-distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues. Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support. Caring for our clients is at the heart of everything we do. Our 100% CSAT Score, 98% Client Retention Rate and 92 Net Promoter Score stem from our top-tier service and expertise. We offer our solutions holistically or standalone depending on the contact center's needs. If you're looking for a migration, cloud planning, AI guidance, or to improve the resiliency of your telecom, get in touch. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **Who Is the Company Behind Star Telecom CX?** - **Seller:** [Star Telecom](https://www.g2.com/sellers/star-telecom) - **Year Founded:** 2002 - **Twitter:** @startelecom (130 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/ **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market ### 5. [Globe Telecom Inc](https://www.g2.com/products/globe-telecom-inc/reviews) Globe Telecom's GO Cloud Contact Center is a comprehensive, cloud-based IP communications suite designed to streamline multichannel contact center operations. As a Contact Center as a Service (CCaaS solution, it enables businesses to deploy and manage customer engagement platforms swiftly and efficiently. Key Features and Functionality: - Unified Agent Interface: Provides agents with a 360-degree view of customer interactions across various channels, enhancing engagement and communication. - Remote Accessibility: Allows agents to operate from any location, including home, using a single web interface to manage schedules and customer interactions. - Real-Time Analytics: Offers dashboards and up-to-the-second analytics to monitor team performance and customer interactions. - AI-Powered Workforce Management: Utilizes artificial intelligence to generate accurate staffing forecasts and optimal scheduling plans. - Rapid Deployment: Enables system deployment within days and go-live within weeks, with weekly system releases that require no downtime. - Customizable Integrations: Supports easy customization through built-in capabilities, app marketplace integrations, or open platform development. - Enhanced Security: Ensures data privacy with external penetration testing, attack defense automation, and TLS and AES-256 encryption. Primary Value and User Solutions: GO Cloud Contact Center addresses the need for efficient, scalable, and secure customer service operations. By consolidating communication channels into a unified platform, it enhances agent productivity and customer satisfaction. The solution's flexibility supports remote work environments, ensuring business continuity. Its AI-driven analytics and workforce management tools optimize performance and resource allocation. Furthermore, robust security measures protect sensitive customer and business data, fostering trust and compliance. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Globe Telecom Inc?** - **Seller:** [Globe Telecom](https://www.g2.com/sellers/globe-telecom) - **HQ Location:** Philippines - **LinkedIn® Page:** http://www.linkedin.com/company/globe-telecom (14,428 employees on LinkedIn®) - **Ownership:** PSE: GLO **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 6. [Activeo SAS](https://www.g2.com/products/activeo-sas/reviews) Activeo SAS is a leading technology consulting firm specializing in customer experience and contact management solutions. Established in 1993 and headquartered in Issy-les-Moulineaux, France, Activeo has expanded its presence globally with offices in Singapore, India, the UK, Switzerland, Mauritius, and Canada. The company offers a unique blend of business consulting, technology expertise, and innovative applications designed to enhance customer engagement and operational efficiency. Key Features and Functionality: - Business Transformation: Activeo provides strategic consulting services to help organizations redefine their customer service models, balancing quality of service with operational efficiency. - Technology Expertise: The company delivers tailored technology solutions, including the integration of multi-channel customer experience platforms, operational performance optimization tools, and voice of the customer analysis services. - Digital Factory Services: Activeo offers digital workplace solutions that facilitate collaboration, accelerate information processing, and bring companies closer to their customers. Primary Value and Solutions: Activeo's comprehensive approach addresses the evolving needs of businesses aiming to deliver superior customer experiences. By combining business transformation strategies with advanced technology solutions, Activeo helps clients: - Optimize Customer Interactions: Structuring the customer journey to enhance engagement across various touchpoints. - Improve Customer Experience: Implementing tools to capture and analyze the voice of the customer, leading to actionable insights. - Monitor Quality and Performance: Utilizing performance monitoring solutions to improve customer service and contact center efficiency. Through these services, Activeo enables organizations to achieve measurable efficiencies, strengthen employee engagement, and excel in their customer strategies. **Who Is the Company Behind Activeo SAS?** - **Seller:** [Activeo SAS](https://www.g2.com/sellers/activeo-sas) - **Year Founded:** 1993 - **HQ Location:** Issy-les-Moulineaux , FR - **LinkedIn® Page:** https://www.linkedin.com/company/activeo (66 employees on LinkedIn®) ### 7. [Advanced Technology Solutions International](https://www.g2.com/products/advanced-technology-solutions-international/reviews) Advanced Technology Solutions International (ATSI is a provider of innovative technology solutions designed to enhance business operations and drive digital transformation. With a focus on delivering cutting-edge services, ATSI empowers organizations to achieve operational excellence and maintain a competitive edge in the rapidly evolving technological landscape. Key Features and Functionality: - Custom Software Development: Tailored software solutions that align with specific business requirements, ensuring optimal performance and scalability. - IT Consulting Services: Expert guidance to help businesses strategize and implement effective technology solutions that align with their goals. - Cloud Solutions: Comprehensive cloud services, including migration, management, and optimization, to enhance flexibility and efficiency. - Cybersecurity Services: Robust security measures to protect sensitive data and ensure compliance with industry standards. - Data Analytics: Advanced analytics tools to transform raw data into actionable insights, driving informed decision-making. Primary Value and Solutions Provided: ATSI addresses the critical need for businesses to adapt to technological advancements by offering customized solutions that streamline operations, enhance security, and foster innovation. By leveraging ATSI's expertise, organizations can overcome challenges related to outdated systems, data management, and cybersecurity threats, ultimately achieving sustainable growth and success in their respective industries. **Who Is the Company Behind Advanced Technology Solutions International?** - **Seller:** [Advanced Technology Solutions International](https://www.g2.com/sellers/advanced-technology-solutions-international) - **Year Founded:** 2003 - **HQ Location:** New Cairo, EG - **LinkedIn® Page:** https://www.linkedin.com/company/atsi-egypt (18 employees on LinkedIn®) ### 8. [Advania](https://www.g2.com/products/advania/reviews) Advania is the tech company with people at heart, and we put people first in everything we do. Working across Azure, Dynamics 365, Microsoft 365, Security and Data, we empower people to create sustainable value with the clever use of technology. As a Managed Services Provider, we transform the way our clients do business and optimise the way their people work by providing flexible and secure platforms on which to operate. We believe this is necessary for not only sustainable social development, but also the success of our customers. Your successes are our successes. We are an elite Microsoft Solutions Partner for Microsoft Cloud with all six Microsoft solution designations, 10 specialisations, 19 awards, and hold Azure Expert MSP status. We have won Microsoft’s Partner of the Year for Education, and Partner of the Year for Customer Experience, and count eight Microsoft Most Valuable Professionals (MVPs) among our people. Advania has over 1,000 employees, with offices located in London, Manchester, Milton Keynes, Reading, Cardiff and Sheffield, as well as in Cape Town, South Africa, and in the US. Together with our 21 long-established partners around the world this enables us to deliver a truly global service. We are part of leading Northern European IT services provider, the Advania Group, which established its UK presence when it bought Content+Cloud in December 2021. The Group has 5,000+ employees across Sweden, Norway, Iceland, Finland, Denmark and the UK, with revenues in excess of £1B. **Who Is the Company Behind Advania?** - **Seller:** [Advania](https://www.g2.com/sellers/advania) - **Year Founded:** 1939 - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** https://www.linkedin.com/company/advania/ (214 employees on LinkedIn®) ### 9. [Al Arabiya Systems Engineering (ASE)](https://www.g2.com/products/al-arabiya-systems-engineering-ase/reviews) Al Arabiya Systems Engineering is a specialized Saudi company established to provide comprehensive information technology solutions and services. ASE offers specialized technical consultation, strategic consulting, cybersecurity, infrastructure and IT solutions, contact center solutions, and other organizational services. Key Features and Functionality: - Information Technology Infrastructure: ASE provides independent consulting for IT infrastructure solutions, offering end-to-end management to help customers maximize returns on IT investments. - IT Services: The company offers expert guidance on best IT practices, resolving business-critical issues to enhance performance, productivity, and profitability. - Contact Center Solutions: ASE specializes in establishing and operating contact centers, customer service, and customer care, strengthening call center technology and developing organizational business. - Cybersecurity : Through its Estijabh division, ASE contributes to raising the level of security protection, developing the security level of enterprises, and meeting government entities' security controls and business requirements in information privacy, business continuity, and systems protection. - Advanced Telecom: ASE is competent in telecommunication technologies, including civil works, tower erection, telecom surveys, microwave installation and dismantling, low current systems, and traffic management systems. Primary Value and Solutions: ASE's primary value lies in delivering innovative and reliable IT solutions tailored to the unique needs of enterprises. By offering a comprehensive suite of services—from IT infrastructure and consulting to cybersecurity and contact center solutions—ASE addresses critical business challenges, enhances operational efficiency, and supports continuous growth and development for its clients. **Who Is the Company Behind Al Arabiya Systems Engineering (ASE)?** - **Seller:** [Al Arabiya Systems Engineering (ASE)](https://www.g2.com/sellers/al-arabiya-systems-engineering-ase) - **Year Founded:** 2010 - **HQ Location:** Riyadh, SA - **LinkedIn® Page:** http://www.linkedin.com/company/al-arabiya-systems-engineering (18 employees on LinkedIn®) ### 10. [ALCASYS Czech Republic, s.r.o.](https://www.g2.com/products/alcasys-czech-republic-s-r-o/reviews) ALCASYS Czech Republic, s.r.o. specializes in delivering tailored communication solutions that enhance business growth and customer engagement. With over two decades of experience, ALCASYS offers comprehensive services, including consultation, process optimization, software development, and integration, ensuring seamless communication for businesses of all sizes. Key Features and Functionality: - Omni-A Cloud Solution: A cloud-based platform designed to provide a superior customer experience and streamline communication processes. - Contact Center Solutions: Customized systems that improve customer care efficiency, enabling businesses to manage interactions effectively. - Corporate Communication: Integrated solutions that facilitate internal and external communication, enhancing collaboration and information flow. - Transportation Communication Systems: Specialized solutions for the railway sector, offering passengers comfort and operators reliability. Primary Value and Problem Solved: ALCASYS addresses the critical need for effective communication within organizations and with their customers. By providing end-to-end solutions—from analysis and design to development and support—ALCASYS ensures that businesses can achieve their communication goals efficiently. Their expertise leads to improved customer satisfaction, streamlined operations, and a solid foundation for business growth. **Who Is the Company Behind ALCASYS Czech Republic, s.r.o.?** - **Seller:** [ALCASYS Czech Republic, s.r.o.](https://www.g2.com/sellers/alcasys-czech-republic-s-r-o) - **Year Founded:** 2004 - **HQ Location:** Bratislava, SK - **LinkedIn® Page:** https://www.linkedin.com/company/alcasys-slovakia (51 employees on LinkedIn®) ### 11. [Algotech Serbia](https://www.g2.com/products/algotech-serbia/reviews) Algotech Serbia is a provider of integrated communication systems, specializing in the design and implementation of advanced technological solutions. Established in 1992, the company has expanded its operations across multiple countries, including Serbia, Hungary, the Czech Republic, Slovakia, Poland, Romania, Bulgaria, and Bosnia and Herzegovina. Algotech's mission is to empower businesses through innovative technologies, enhancing customer experiences and driving digital transformation. Key Features and Functionality: - Connect: Enhances communication by ensuring seamless connectivity and collaboration across all channels. - Data Intelligence: Transforms complex data into clear, actionable insights that drive efficiency, innovation, and smarter decision-making. - Engage: Creates interactive environments to enhance customer experience and satisfaction. - Professional Services: Provides support to ensure successful implementation and maximum impact of solutions. - Collaborate: Empowers teams with solutions that foster communication, collaboration, and productivity. - Consulting: Offers strategic expertise and tailored advice to guide businesses through complex challenges and drive sustainable success. - AI Powered: Delivers intelligent automation and deep data insights, enhancing decision-making and operational excellence. Primary Value and Solutions: Algotech Serbia addresses the critical need for businesses to adapt to the rapidly evolving digital landscape. By offering comprehensive solutions in contact centers, voicebots, chatbots, digital signage, AV solutions, networking, paperless solutions, and telephony, Algotech enables organizations to revolutionize customer experiences, streamline operations, and enhance team productivity. Their expertise in integrating advanced technologies ensures that clients stay ahead of the competition, ready to meet the challenges of tomorrow. **Who Is the Company Behind Algotech Serbia?** - **Seller:** [Algotech Serbia](https://www.g2.com/sellers/algotech-serbia) - **Year Founded:** 1992 - **HQ Location:** Belgrade, RS - **LinkedIn® Page:** http://www.linkedin.com/company/algotech-srbija (64 employees on LinkedIn®) ### 12. [Alnafitha International](https://www.g2.com/products/alnafitha-international/reviews) Alnafitha International for Information Technology as an independent provider of IT services **Who Is the Company Behind Alnafitha International?** - **Seller:** [Alnafitha International](https://www.g2.com/sellers/alnafitha-international) - **Year Founded:** 1993 - **HQ Location:** Riyadh, SA - **Twitter:** @alnafitha_it (251 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alnafitha_it (317 employees on LinkedIn®) ### 13. [Altron Systems Integration a Division of Altron TMT (Pty) Ltd](https://www.g2.com/products/altron-systems-integration-a-division-of-altron-tmt-pty-ltd/reviews) Altron Systems Integration, a division of Altron TMT Ltd, is a leading end-to-end ICT service provider specializing in consulting, implementation, and outsourcing services. The company focuses on delivering strategically aligned, cost-effective, and performance-optimized business solutions across various industries, including financial services, telecommunications, public sector, retail, mining, manufacturing, energy, and utilities. Key Features and Functionality: - Comprehensive ICT Services: Offers a full spectrum of services, from legacy system integration to digital transformation initiatives. - Industry-Specific Solutions: Tailors services to meet the unique needs of diverse sectors such as finance, telecommunications, and manufacturing. - Strategic Partnerships: Collaborates with global technology leaders like NVIDIA, becoming the first Compute DGX partner and solutions provider in South Africa, enhancing AI capabilities for clients. - Data Center Integration: Partners with Teraco Data Environments to provide clients with access to Africa's most interconnected cloud ecosystem, ensuring secure and efficient data management. Primary Value and Solutions Provided: Altron Systems Integration addresses the complex challenges of digital transformation by offering tailored ICT solutions that enhance operational efficiency, drive innovation, and support sustainable growth. By leveraging world-class technology and industry best practices, the company enables businesses to navigate the evolving digital landscape effectively, ensuring their infrastructure is robust, scalable, and aligned with strategic objectives. **Who Is the Company Behind Altron Systems Integration a Division of Altron TMT (Pty) Ltd?** - **Seller:** [Altron Systems Integration a Division of Altron TMT ](https://www.g2.com/sellers/altron-systems-integration-a-division-of-altron-tmt) - **Year Founded:** 2024 - **HQ Location:** Johannesburg, ZA - **LinkedIn® Page:** https://www.linkedin.com/company/altrondigitalbusiness/ (2,819 employees on LinkedIn®) ### 14. [Asystel Italia S.p.A.](https://www.g2.com/products/asystel-italia-s-p-a/reviews) Asystel Italia S.p.A., established in 2013, is a prominent Italian system integrator specializing in delivering comprehensive IT solutions and services. With a legacy dating back to 1982 through Asystel S.p.A., the company has evolved to become a key player in the digital transformation landscape, serving over 400 organizations across various sectors. Operating from offices in Milan and Rome, Asystel Italia boasts a team of more than 250 professionals dedicated to enhancing business efficiency and innovation. Key Features and Functionality: - Digital Workplace Solutions: Enhancing user experience by modernizing work environments. - Innovative Audiovisual Services: Optimizing communication through advanced audiovisual technologies. - Safe Infrastructure: Providing tailored infrastructure solutions to strengthen business operations. - Modern Applications: Developing agile applications to meet evolving market demands. - Cybersecurity: Implementing robust security measures to protect against digital threats. - Continuous Services: Offering ongoing support to ensure seamless digitalization processes. Primary Value and Solutions Provided: Asystel Italia S.p.A. empowers businesses by facilitating their digital transformation journeys. By integrating cutting-edge technologies and providing end-to-end IT services, the company addresses critical challenges such as outdated infrastructures, security vulnerabilities, and the need for operational agility. Their comprehensive approach ensures clients achieve enhanced productivity, improved security postures, and a competitive edge in the rapidly evolving digital landscape. **Who Is the Company Behind Asystel Italia S.p.A.?** - **Seller:** [Asystel Italia S.p.A.](https://www.g2.com/sellers/asystel-italia-s-p-a) - **Year Founded:** 2023 - **HQ Location:** Milano, IT - **LinkedIn® Page:** https://www.linkedin.com/company/asystel-bdf (668 employees on LinkedIn®) ### 15. [atip GmbH](https://www.g2.com/products/atip-gmbh/reviews) atip GmbH is a leading German company specializing in voice applications and engines, offering a comprehensive suite of products and services designed to automate and enhance communication within contact centers. With over two decades of experience, atip operates one of Europe's largest voice platforms, providing hosted services to numerous well-known companies. Their solutions leverage AI-based technologies to optimize customer experiences across various channels, including phone, messaging, and chat. Key Features and Functionality: - atip Bot Framework: A sophisticated solution that accurately recognizes customer intents and needs across all communication channels, with a strong emphasis on voice and chat interactions. - Omnichannel Bots: AI-driven bots that can be seamlessly integrated into any communication channel, enabling businesses to fully utilize their automation potential. - Polly – Survey Tool: A user-friendly tool that allows companies to create targeted surveys, facilitating a deeper understanding of customer opinions and satisfaction levels. - Professional Services and System Integration: Comprehensive support from initial consultation to implementation, ensuring rapid realization and straightforward installation of solutions. - Consulting: Expert advice in automation and infrastructure, providing tailored solutions to meet specific business needs. - Hosting & Cloud Solutions: Reliable and GDPR-compliant cloud services operated from ISO 27001 certified data centers, ensuring data security and availability. Primary Value and Solutions Provided: atip GmbH addresses the growing need for efficient and automated communication solutions within contact centers. By integrating AI-driven technologies, atip enhances customer interactions, streamlines processes, and reduces operational costs. Their products and services enable businesses to deliver consistent and high-quality customer experiences across multiple channels, thereby increasing customer satisfaction and loyalty. Additionally, atip's commitment to data security and compliance ensures that clients can trust their solutions to handle sensitive information responsibly. **Who Is the Company Behind atip GmbH?** - **Seller:** [atip](https://www.g2.com/sellers/atip) - **Year Founded:** 1999 - **HQ Location:** Frankfurt, DE - **LinkedIn® Page:** https://de.linkedin.com/company/atip-gmbh (17 employees on LinkedIn®) ### 16. [Atreides Solutions Pte Ltd.](https://www.g2.com/products/atreides-solutions-pte-ltd/reviews) Atreides Solutions Pte Ltd is a Singapore-based company specializing in providing innovative technology solutions tailored to meet the unique needs of businesses across various industries. Their offerings encompass a range of services designed to enhance operational efficiency, streamline processes, and drive digital transformation. Key Features and Functionality: - Custom Software Development: Design and implementation of bespoke software solutions that align with specific business requirements. - IT Consulting Services: Expert guidance on IT strategy, infrastructure optimization, and technology adoption to support business objectives. - System Integration: Seamless integration of various systems and applications to ensure cohesive and efficient operations. - Cloud Solutions: Deployment and management of cloud-based services to enhance scalability and accessibility. - Cybersecurity Services: Comprehensive security measures to protect digital assets and ensure data integrity. Primary Value and User Solutions: Atreides Solutions Pte Ltd addresses the challenges businesses face in adapting to rapidly evolving technological landscapes. By offering customized and scalable solutions, they empower organizations to optimize their operations, improve productivity, and maintain a competitive edge. Their expertise in system integration and cloud services ensures that clients can leverage the latest technologies without disrupting existing workflows. Additionally, their focus on cybersecurity provides peace of mind by safeguarding sensitive information against potential threats. **Who Is the Company Behind Atreides Solutions Pte Ltd.?** - **Seller:** [Atreides Solutions](https://www.g2.com/sellers/atreides-solutions) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 17. [AZTelecom Comercio e Servi√ßos LTDA](https://www.g2.com/products/aztelecom-comercio-e-servi-ssos-ltda/reviews) AZTelecom Comércio e Serviços LTDA is a Brazilian company specializing in telecommunications solutions, offering a comprehensive range of services designed to meet the diverse needs of businesses and individuals. Their offerings include high-speed internet services, VoIP solutions, network infrastructure development, and maintenance services, all tailored to ensure reliable and efficient communication. Key Features and Functionality: - High-Speed Internet Services: Providing fast and stable internet connections suitable for both residential and commercial clients. - VoIP Solutions: Offering cost-effective voice communication services over the internet, enhancing connectivity and reducing telephony expenses. - Network Infrastructure Development: Designing and implementing robust network systems to support seamless data transmission and communication. - Maintenance Services: Ensuring the longevity and optimal performance of telecommunications equipment through regular maintenance and support. Primary Value and Solutions Provided: AZTelecom addresses the critical need for reliable and efficient communication systems in today's fast-paced world. By delivering high-quality telecommunications services, they enable businesses to maintain seamless operations and individuals to stay connected with ease. Their solutions are designed to enhance productivity, reduce communication costs, and provide scalable options to accommodate growth and evolving technological demands. **Who Is the Company Behind AZTelecom Comercio e Servi√ßos LTDA?** - **Seller:** [AZTelecom Comercio e Servi√ßos LTDA](https://www.g2.com/sellers/aztelecom-comercio-e-servi-ssos-ltda) - **Year Founded:** 2002 - **HQ Location:** São Paulo, BR - **LinkedIn® Page:** https://www.linkedin.com/company/aztelecom/ (34 employees on LinkedIn®) ### 18. [Baltnetos Komunikacijos UAB](https://www.g2.com/products/baltnetos-komunikacijos-uab/reviews) Baltnetos Komunikacijos UAB, operating under the brand name Baltneta, is a leading Lithuanian information technology and telecommunications company established in 1996. Specializing in cloud computing services, data center solutions, and IT infrastructure management, Baltneta caters to a diverse clientele, offering robust and reliable services to support business operations and digital transformation initiatives. Key Features and Functionality: - Cloud and Server Solutions: Baltneta provides a comprehensive suite of cloud services, including Public Cloud , Private Cloud, Dedicated Servers, and Virtual Dedicated Servers, enabling businesses to scale their operations efficiently. - Data Security Services: The company offers robust data security solutions such as Data Backup, Disaster Recovery, Virtual Unified Threat Management , Two-Factor Authentication, and Virtual Server Encryption to safeguard critical business information. - IT Outsourcing: Baltneta delivers IT maintenance services, including Server Maintenance, Data Transmission Network Handling, Maintenance of Workstations, and Mobile Device Management , allowing businesses to focus on core activities while ensuring their IT infrastructure is managed by experts. - Communication Services: The company provides VoIP solutions, multi-communication platforms like Tellq, and contact center platforms such as Genesys, facilitating seamless communication channels for businesses. - Internet and Network Solutions: Baltneta offers Internet Solutions for Businesses, Interconnection Solutions, WiFi Solutions, and operates BALT-IX, the largest internet exchange point in the Baltic States, ensuring high-speed and reliable connectivity. Primary Value and Solutions Provided: Baltneta's primary value lies in delivering comprehensive and reliable IT and telecommunications services that empower businesses to enhance their operational efficiency, ensure data security, and facilitate seamless communication. By offering scalable cloud solutions, robust data security measures, and expert IT management, Baltneta addresses the critical needs of modern enterprises, enabling them to focus on growth and innovation without the complexities of managing IT infrastructure. **Who Is the Company Behind Baltnetos Komunikacijos UAB?** - **Seller:** [Baltnetos Komunikacijos UAB](https://www.g2.com/sellers/baltnetos-komunikacijos-uab) - **Year Founded:** 1996 - **HQ Location:** Vilnius, LT - **LinkedIn® Page:** https://www.linkedin.com/company/baltnetos-komunikacijos (163 employees on LinkedIn®) ### 19. [Barphone S.A.](https://www.g2.com/products/barphone-s-a/reviews) Barphone S.A. is a provider of Contact Center and Unified Communications & Collaboration solutions, dedicated to creating unique experiences for both end customers and employees. With over 50 years of experience in the telecommunications industry, Barphone specializes in designing, implementing, and supporting advanced communication platforms. The company's mission is to accelerate digital transformation for businesses of all sizes by offering tailored solutions that enhance productivity and customer engagement. Key Features and Functionality: - Contact Center Solutions: Barphone delivers comprehensive contact center services that ensure efficient and empathetic customer interactions, enhancing overall customer satisfaction. - Unified Communications & Collaboration (UC&C: The company provides integrated communication tools that facilitate seamless collaboration among teams, regardless of their location, thereby improving operational efficiency. - Cloud Migration Services: Barphone assists organizations in transitioning to cloud-based communication systems, offering flexibility and scalability to meet evolving business needs. - Custom Software Development: The company develops bespoke applications and APIs tailored to specific business requirements, ensuring optimal performance and integration with existing systems. - Consulting and Training: Barphone offers expert consulting services and user training to ensure clients maximize the benefits of their communication solutions. Primary Value and Solutions Provided: Barphone S.A. addresses the critical need for efficient and effective communication within organizations. By offering state-of-the-art contact center and UC&C solutions, the company enables businesses to enhance customer experiences, streamline internal communications, and adapt to the demands of a digital-first world. Their comprehensive services, including cloud migration and custom software development, ensure that clients receive tailored solutions that drive productivity and foster growth. With a strong emphasis on consulting and training, Barphone empowers organizations to fully leverage their communication infrastructure, resulting in improved operational efficiency and customer satisfaction. **Who Is the Company Behind Barphone S.A.?** - **Seller:** [Barphone S.A.](https://www.g2.com/sellers/barphone-s-a) - **Year Founded:** 1972 - **HQ Location:** Metamorfosi, GR - **LinkedIn® Page:** https://www.linkedin.com/company/barphone (31 employees on LinkedIn®) ### 20. [Bay Computing Co Ltd](https://www.g2.com/products/bay-computing-co-ltd/reviews) Bay Computing Public Company Limited is a leading cybersecurity firm with over 28 years of experience in delivering comprehensive information security solutions. The company specializes in end-to-end services tailored to meet the unique needs of various industries, including finance, healthcare, telecommunications, government, and state enterprises. BAYCOMS is committed to providing premium services at affordable costs, supported by a team of experienced professionals and cutting-edge, globally recognized technology. Key Features and Functionality: - Cyber Security Operation Solutions: Comprehensive services encompassing consulting, design, risk analysis, implementation, maintenance, and cyber threat monitoring. - Endpoint Security and Management: Protection for servers, clients, and mobile devices, including desktop and patch management, file integrity monitoring, and security configuration management. - Network & Network Security Solutions: Services such as cloud security, anti-DDoS, firewalls, intrusion detection and protection systems, web application firewalls, and network management systems. - Data Security Solutions: Measures to prevent data misuse, database activity monitoring, data masking, and breach management in accordance with international standards. - Infrastructure Solutions and Advisory Services: Comprehensive support for building and maintaining secure IT infrastructures, along with expert consultancy services. Primary Value and User Solutions: BAYCOMS empowers organizations to navigate the complexities of the digital landscape by enhancing their preparedness, protection, and response to cyber threats. By offering tailored cybersecurity solutions, the company ensures the security and stability of clients' economic and social systems. BAYCOMS' commitment to delivering high-quality services enables businesses to achieve their goals securely and continuously, fostering trust and confidence in an increasingly digital world. **Who Is the Company Behind Bay Computing Co Ltd?** - **Seller:** [Bay Computing Co Ltd](https://www.g2.com/sellers/bay-computing-co-ltd) - **Year Founded:** 1996 - **HQ Location:** Nonthaburi, TH - **LinkedIn® Page:** https://www.linkedin.com/company/baycoms/ (44 employees on LinkedIn®) ### 21. [Beryl8](https://www.g2.com/products/beryl8/reviews) Beryl8 is a leading digital technology consulting firm specializing in comprehensive Customer Relationship Management solutions and digital transformation strategies. As the largest Salesforce Platinum Partner in Asia, Beryl8 offers end-to-end services that empower businesses to stay competitive in an ever-evolving market. With over a decade of experience and a team of more than 100 certified Salesforce consultants, Beryl8 has successfully delivered over 100 implementations, achieving a remarkable 9.8 out of 10 customer satisfaction rating. Key Features and Functionality: - Comprehensive Salesforce Solutions: Expertise across the entire Salesforce Customer Success Platform, including Marketing Cloud, Sales Cloud, Service Cloud, Communities Cloud, Analytics Cloud, and App Cloud. - Digital CRM Strategy: Tailored strategies to align CRM initiatives with business objectives, ensuring a 360-degree view of customers. - Change Management: Guidance through organizational transitions to maximize adoption and effectiveness of new systems. - Salesforce Implementation: Seamless deployment of Salesforce solutions customized to client needs. - Systems Integration: Ensuring cohesive operation between Salesforce and existing business systems. - Custom and Mobile App Development: Development of personalized applications to enhance business processes and customer engagement. - Salesforce Training Services: Comprehensive training programs to empower teams in utilizing Salesforce tools effectively. Primary Value and Solutions Provided: Beryl8's primary value lies in its ability to drive complete digital transformation for businesses, enabling them to perform at the highest level and create sustainable value for both customers and shareholders. By focusing on strategic end-to-end solutions, Beryl8 helps clients turn routine activities into opportunities, ensuring they remain one step ahead in a dynamic business landscape. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Beryl8?** - **Seller:** [Beryl8](https://www.g2.com/sellers/beryl8) - **Year Founded:** 2009 - **HQ Location:** Bangkok, TH - **LinkedIn® Page:** https://th.linkedin.com/company/beryl8-plus-company-limited (210 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 22. [Black Box Network Services](https://www.g2.com/products/black-box-network-services/reviews) Black Box is a technology solutions provider specializing in complete high-performance KVM, professional A/V signal distribution and extension and switching solutions for mission-critical applications. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Black Box Network Services?** - **Seller:** [Black Box Corporation](https://www.g2.com/sellers/black-box-corporation) - **Year Founded:** 1976 - **HQ Location:** Plano, Texas, United States - **Twitter:** @blackbox_ns (3,012 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/black-box (5,426 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 23. [BlackRock System Integrator Ltda.](https://www.g2.com/products/blackrock-system-integrator-ltda/reviews) BlackRock System Integrator Ltda., established in 2014 and headquartered in São Paulo, Brazil, specializes in delivering comprehensive technology solutions tailored for the customer service sector. The company focuses on understanding client needs to develop intelligent solutions that drive transformational change within organizations. Key Features and Functionality: - Augmented Reality : Enhances customer interactions by integrating AR technologies, providing immersive and interactive experiences. - Robotic Process Automation : Automates repetitive tasks to increase efficiency and reduce operational costs. - Machine Learning: Utilizes advanced algorithms to analyze data, predict trends, and improve decision-making processes. - Back Office Optimization: Streamlines internal processes to enhance productivity and service delivery. Primary Value and Solutions: BlackRock System Integrator Ltda. addresses the challenges faced by organizations in the customer service domain by offering innovative technology solutions that improve operational efficiency and customer engagement. By leveraging AR, RPA, and machine learning, the company enables businesses to transform their customer service operations, leading to enhanced customer satisfaction and competitive advantage. **Who Is the Company Behind BlackRock System Integrator Ltda.?** - **Seller:** [BlackRock System Integrator Ltda.](https://www.g2.com/sellers/blackrock-system-integrator-ltda) - **Year Founded:** 2014 - **HQ Location:** São Paulo, BR - **LinkedIn® Page:** http://www.linkedin.com/company/3877024 (21 employees on LinkedIn®) ### 24. [BTC Networks Egypt Company](https://www.g2.com/products/btc-networks-egypt-company/reviews) BTC Networks Egypt is a provider of comprehensive Information and Communication Technology solutions, dedicated to facilitating digital transformation for businesses across various sectors. With over four decades of experience, BTC Networks has established itself as a trusted partner, offering end-to-end integrated engineering services and quality management solutions. Key Features and Functionality: - Data Centers: Design and implementation of robust data center infrastructures to support critical business operations. - Cloud Services: Provision of scalable and secure cloud solutions tailored to organizational needs. - Cyber Security: Deployment of advanced security measures, including next-generation firewalls, identity access management, and endpoint detection and response systems. - Digital Signature: Integration of secure digital signature solutions to streamline document management and authentication processes. - Customer Experience Solutions: Enhancement of customer interactions through innovative technologies and strategies. - Collaboration Tools: Implementation of communication platforms to facilitate seamless collaboration within organizations. - Managed Services: Comprehensive IT management services to ensure optimal performance and reliability of IT systems. - Converged Networks: Development of integrated network solutions that combine data, voice, and video services. - VSAT, Radio & Wireless: Provision of satellite and wireless communication solutions for remote and mobile connectivity. - Physical Security: Installation of security systems, including surveillance and access control, to protect physical assets. - Low Current Systems: Implementation of systems such as fire alarms, public address systems, and building management systems. - Audio Visual & Video Conferencing Solutions: Provision of advanced AV and conferencing technologies to enhance communication and presentations. - Smart Aviation Solutions: Development of intelligent systems tailored for the aviation industry to improve operational efficiency. Primary Value and Solutions Provided: BTC Networks Egypt addresses the complex challenges of digital transformation by delivering integrated ICT solutions that enhance operational efficiency, security, and collaboration. By leveraging cutting-edge technologies and a deep understanding of business and operational elements, BTC Networks empowers organizations to adapt to the evolving digital landscape, ensuring sustained growth and competitiveness. **Who Is the Company Behind BTC Networks Egypt Company?** - **Seller:** [BTC Networks Egypt Company](https://www.g2.com/sellers/btc-networks-egypt-company) - **Year Founded:** 1975 - **HQ Location:** Jeddah, SA - **LinkedIn® Page:** https://www.linkedin.com/company/btc-networks (3,166 employees on LinkedIn®) ### 25. [Business Connexion (Pty) Ltd](https://www.g2.com/products/business-connexion-pty-ltd/reviews) Business Connexion Ltd is a leading South African information and communications technology company, offering comprehensive digital solutions to businesses of all sizes. With over 30 years of operational experience, BCX specializes in integrating innovative business solutions to meet strategic and operational needs. The company operates across Africa, Europe, and the Middle East, serving sectors such as finance, mining, retail, manufacturing, healthcare, and government. Key Features and Functionality: - Digital Transformation Services: BCX provides end-to-end digital solutions, including cloud computing, cybersecurity, analytics, and application management, enabling businesses to modernize their operations. - Cloud Solutions: Offering a range of cloud services such as public, private, and hybrid cloud options, BCX ensures scalable and flexible infrastructure tailored to client needs. - Managed Services: BCX delivers managed ICT services, including data center management, unified end-user workspace management, and integrated field services, ensuring optimal performance and reliability. - Connectivity Solutions: With the largest network infrastructure in Africa, BCX offers robust connectivity services, facilitating seamless communication and data transfer for businesses. Primary Value and Solutions: BCX's primary value lies in its ability to provide comprehensive, tailored ICT solutions that address the unique challenges faced by businesses. By leveraging their extensive experience and strategic vendor relationships, BCX helps organizations reduce costs, increase profits, and enhance productivity. Their services are designed to future-proof businesses, ensuring they remain competitive in an ever-evolving digital landscape. **Who Is the Company Behind Business Connexion (Pty) Ltd?** - **Seller:** [Business Connexion](https://www.g2.com/sellers/business-connexion) - **Year Founded:** 1979 - **HQ Location:** Centurion, ZA - **LinkedIn® Page:** https://www.linkedin.com/company/business-connexion/ (6,225 employees on LinkedIn®) ## What Is Genesys Consulting Services? [Ecosystem Service Providers](https://www.g2.com/categories/ecosystem-service-providers)