--- title: Salesforce Order Management Reviews meta_title: 'Salesforce Order Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 120 reviews by the users' company size, role or industry to find out how Salesforce Order Management works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 120 scale: '5' date_modified: '2026-06-30' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Salesforce Order Management Reviews **Vendor:** Salesforce **Category:** [Order Management Software](https://www.g2.com/categories/order-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 120 ## About Salesforce Order Management Salesforce Order Management helps customers cut costs and drive efficient growth with the only customer-first, distributed order management system built directly into the #1 AI CRM. Having a unified customer profile for managing, fulfilling, and servicing orders has never been more attainable now with the power of Data Cloud and new AI innovations. Salesforce Order Management is built for scale, proving 100% uptime during Cyberweek 2023 and processing 1M+ orders on Black Friday alone. Customers are able to focus on innovating, knowing their site is secure, reliable, and scalable with Salesforce. ## Salesforce Order Management Pros & Cons **What users like:** - Users value the **seamless integration** of Salesforce Order Management with other Salesforce products, enhancing order visibility and lifecycle management. (37 reviews) - Users find Salesforce Order Management to be **very easy to use** , praising its user-friendly interface and clear functionality. (18 reviews) - Users value the **seamless integration** with backend systems, enhancing customer tracking and order management efficiency. (15 reviews) - Users appreciate the **efficiency improvements** of Salesforce Order Management, significantly enhancing productivity and streamlining order processes. (12 reviews) - Users appreciate the **streamlined workflows** in Salesforce Order Management, enhancing efficiency and reducing errors in inventory management. (9 reviews) - Users appreciate the **end-to-end order tracking** in Salesforce, enjoying seamless visibility from creation to payment and beyond. (9 reviews) - Comprehensive Usage (8 reviews) - Users value the **improved customer experience** from seamless order management and centralized project details in Salesforce. (8 reviews) - Users appreciate the **reliable customer support** of Salesforce Order Management, enhancing their overall experience with the tool. (7 reviews) - Helpful (6 reviews) **What users dislike:** - Users find the **complexity of setup and configuration** in Salesforce Order Management challenging, requiring specialized knowledge and resources. (11 reviews) - Users find Salesforce Order Management **expensive** , making it challenging for smaller businesses to afford its subscription fee. (9 reviews) - Users find the **complex implementation** of Salesforce Order Management challenging, often needing expert help to configure it correctly. (8 reviews) - Users find the **learning curve challenging** , requiring extensive training before becoming comfortable with Salesforce Order Management. (6 reviews) - Users find **difficult customization** of Salesforce Order Management challenging, particularly for unique workflows and integrations. (5 reviews) - Users find the **difficult learning curve** of Salesforce Order Management challenging, especially for those with less technical experience. (5 reviews) - Order Management (5 reviews) - Integration Issues (4 reviews) - Syncing Issues (4 reviews) - Expertise Required (2 reviews) ## Salesforce Order Management Reviews ### 1. Unified Omnichannel Order Management with Smart Routing and Frictionless Returns **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Salesforce Order Management?** Unified Data: It connects commerce, CRM, and fulfillment on a single platform, eliminating the messy "integration tax" of jumping between legacy systems. Smart Routing: It automatically calculates the fastest, cheapest way to ship orders across multiple warehouses, retail stores, or 3PL partners. Omnichannel Power: Easily unlocks flexible modern models like BOPIS (Buy Online, Pick Up In Store) and ship-from-store by giving real-time global inventory visibility. Frictionless Returns: Speeds up customer service by allowing agents—and customers via self-service—to handle cancellations, refunds, and exchanges effortlessly. **What do you dislike about Salesforce Order Management?** High Total Cost: Between usage-based (per-order) fees and specialized developer hours, it is incredibly expensive and rarely budget-friendly for low-margin businesses. Complex Implementation: It is not a plug-and-play solution. Setup requires major technical expertise, steep training curves, and almost always requires hiring expensive implementation partners. Customization Overhead: Modifying default workflows or setting up complex routing rules requires heavy use of Salesforce Flows or custom Apex code, creating massive technical debt if not handled carefully.Ecosystem Lock-In: It works beautifully if you are already heavily invested in Salesforce Commerce and Service Clouds. If you use non-Salesforce storefronts (like Shopify or Magento), integrating SOM loses its native appeal. Not an ERP or WMS: It coordinates the lifecycle of an order, but it does not handle physical warehouse bin-tracking or financial accounting. You still have to do the heavy lifting of integrating it with systems like NetSuite or SAP. **What problems is Salesforce Order Management solving and how is that benefiting you?** Siloed Systems: Disconnected data between storefronts, warehouses, and support teams. Overselling: Accidentally selling inventory that isn't actually available in stock. Clunky Returns: Fragmented, slow processes for handling customer returns and exchanges. How It Benefits You: Cuts Costs: Automatically routes orders to the cheapest, closest warehouse or retail store. Saves Time: Support agents can handle modifications, cancellations, and refunds in a single click. Wins Loyalty: Delivers accurate tracking and modern features like BOPIS (Buy Online, Pick Up In Store). ### 2. Simplicity Meets Functionality in Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Leo G. | Senior Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Salesforce Order Management?** I like the simplicity of Salesforce Order Management. Even though I'm not a Salesforce super user, I can easily navigate through the details of orders, such as sales prices, discounts, serial keys, and documents sent during the process. Additionally, it keeps everything in the same place, so it's easy to track any orders and POs. **What do you dislike about Salesforce Order Management?** The UX is a bit old, usability could be improved. Like having a graphic depicting the whole sales process. **What problems is Salesforce Order Management solving and how is that benefiting you?** I use Salesforce Order Management to track all orders and POs easily. It keeps everything in one place and is simple to navigate, even for non-experts, letting me find order details like prices and discounts effortlessly. ### 3. Easy and efficient order management system. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed S. | Procurement Associate, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Order Management?** Salesforce Order Management is a single platform that allows tracking, managing, and fulfilling orders. I also enjoy the fact that it can be easily managed with other Salesforce products and the shopping cycle, including delivery, is made easy and hassle-free. The automation capabilities save much manual labor and real-time to get the order status promotes customer satisfaction. **What do you dislike about Salesforce Order Management?** At times it can be somewhat overwhelming with all the features and you need to get oriented. When dealing with a large number of orders, the speed can slow down and in the process, this can be frustrating. **What problems is Salesforce Order Management solving and how is that benefiting you?** It assists in maintaining the entire process of order, purchase to delivery and thereby no order falls through the cracks. Rather than following orders in various systems, all the things are under one roof, thus saving time and errors. It also provides a clearer view of the order status, thus customers are updated quicker and in a more precise fashion. ### 4. Seamless Order Fulfillment, Built for Salesforce Pros **Rating:** 4.5/5.0 stars **Reviewed by:** Rajnish K. | Salesforce Associate Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Salesforce Order Management?** As a Salesforce developer, I’m impressed with how smoothly Salesforce Order Management integrates natively into the broader Salesforce ecosystem. It's very easy to use and implement, I don’t need to toggle between systems-everything happens right inside Salesforce. Managing orders, inventory, fulfillment, and returns all happens in a unified interface, and it’s a breeze to customize or extend through Apex, Flow, or custom objects. That end-to-end visibility from quote to cash-is a major win for transparency and control. It's very easy to integrate with other systems for order sharing, such as external objects and CRM. **What do you dislike about Salesforce Order Management?** That said, setting it up can be complex. The initial configuration-order types, fulfillment rules, inventory policies takes time to get right, especially for businesses with complicated fulfillment models. Also, while it's powerful, but drilling down into detailed data can be clunky. And keep in mind, it’s available only with higher-tier Salesforce licenses, so cost can be a hurdle for smaller organizations. **What problems is Salesforce Order Management solving and how is that benefiting you?** It solves the problem of disconnected order processes. As a developer, I no longer need to stitch together third-party order systems. Everything-from order capture to fulfillment and returns-is managed in Salesforce. That means fewer data silos, less integration overhead, and faster delivery to customers. It makes life easier for the business and for me as someone who builds and supports the stack. ### 5. Awesome Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Kerri P. | Customer Escalation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Salesforce Order Management?** Using Salesforce Order Management has enabled me to streamline my order processing and improve overall efficiency. The platform has made it easier to manage orders from start to finish, helping me stay organized and on top of my workflow. **What do you dislike about Salesforce Order Management?** I find it inconvenient that I need to use a separate program just to access inventory and the customer storefront when helping with order placement. **What problems is Salesforce Order Management solving and how is that benefiting you?** With this program, I can monitor agent call and handle times, track call volume, and keep an eye on offline chat and email volume. It also allows me to make both inbound and outbound phone calls, all within a single platform. ### 6. Comprehensive Order Tracking in Salesforce, but Setup Is Challenging **Rating:** 4.0/5.0 stars **Reviewed by:** Sai K. | Sr. Director, Global Customer Service and Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** End-to-End Order Lifecycle Visibility You can track every order from creation to payment, shipment, and return — all within Salesforce. It connects sales, service, and fulfillment data in one place **What do you dislike about Salesforce Order Management?** Complex Setup and Configuration Getting SFOM up and running isn’t simple. It requires deep understanding of order data models, flows, and orchestration rules. • You often need certified consultants or Salesforce developers. • It’s not plug-and-play like simpler order management tool **What problems is Salesforce Order Management solving and how is that benefiting you?** Manual or Error-Prone Fulfillment Processes Traditional order management involves lots of manual steps — checking payments, routing orders, issuing refunds — which can slow things down or cause mistakes. • Automates key workflows using Salesforce Flow and orchestration. • Automatically triggers actions like inventory checks, payment capture, and shipment updates. ### 7. Seamless Integration Across Salesforce Clouds for Unified Customer Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Felipe C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** It connects smoothly with Sales Cloud, Service Cloud, and Commerce Cloud, providing a unified view of customer orders, fulfillment, and service interactions in one platform. **What do you dislike about Salesforce Order Management?** The setup and configuration process is quite complex. Getting everything up and running initially can take a significant amount of time and requires considerable technical expertise. In many cases, you need skilled Salesforce developers or consultants to properly configure flows, manage order states, and set up integrations. **What problems is Salesforce Order Management solving and how is that benefiting you?** The main issue was dealing with inefficient manual processes. By implementing automation through Salesforce Flows, we were able to simplify complex tasks such as split shipments, cancellations, and refunds. This led to fewer manual steps, quicker turnaround times, and improved accuracy in processing. ### 8. Comprehensive Order Management with Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Prateek P. | Senior Analyst - Sales Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Order Management?** I find Salesforce Order Management incredibly powerful for managing invoicing and inventory-related tasks effectively. Its ability to handle fragmented order data and provide a unified order lifecycle management stands out. I appreciate the seamless integration within the Salesforce ecosystem and its scalability, flexibility, and automation capabilities. These features significantly benefit operational efficiency, enhance inventory management, and streamline workflows. The solution's end-to-end order visibility and strong ecosystem connections make it a game-changer. **What do you dislike about Salesforce Order Management?** I find the need for more out-of-the-box flexibility for complex fulfillment scenarios to be a drawback. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management consolidates fragmented order data, improves inventory visibility, and reduces manual errors, boosting scalability and automation, enhancing order management and customer communication. ### 9. Powerful Automation and Visibility with Some Setup Complexity in Salesforce Order Management **Rating:** 4.0/5.0 stars **Reviewed by:** Raymond L. | Principal Systems Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** I like that Salesforce Order Management gives full visibility and automation across the entire order lifecycle. It streamlines fulfillment, reduces manual effort, and helps deliver a smooth, consistent customer experience. **What do you dislike about Salesforce Order Management?** Salesforce Order Management is powerful but can be complex to set up, especially for advanced use cases. It may need customization or add-ons, but once configured, it delivers strong automation and visibility across the entire order lifecycle. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management solves the problem of disconnected fulfillment and service systems. By centralizing the entire order lifecycle, it improves visibility, automates complex workflows, and delivers a more seamless experience for both customers and teams. ### 10. Efficient Order-to-Cash Management with Excellent Self-Service Features **Rating:** 5.0/5.0 stars **Reviewed by:** Chethan S. | Chief Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** We manage the complete order-to-cash process, providing customers with a self-service portal for tracking and returns, and enabling service agents to handle cancellations, exchanges, and refunds with a unified view of all order data **What do you dislike about Salesforce Order Management?** Nothing much, we like the product. Love it. **What problems is Salesforce Order Management solving and how is that benefiting you?** We are managing the complete order-to-cash process, providing customers with a self-service portal for tracking and returns, and enabling service agents to handle cancellations, exchanges, and refunds with a unified view of all order data ### 11. Seamless Post-Purchase Management, but Complex Configuration in Salesforce Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** What I like best about Salesforce Order Management is how seamlessly it connects the entire post-purchase lifecycle — from order capture through fulfillment, payment, and service — all within the Salesforce ecosystem. **What do you dislike about Salesforce Order Management?** What I find most challenging about Salesforce Order Management is that, while it’s powerful and highly integrated, it can also be complex to configure and maintain — especially for organizations with custom order flows or legacy systems. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management solves the problem of disconnected post-purchase experiences — when order capture, fulfillment, service, and returns all live in separate systems. Before, that fragmentation often caused delays, data inconsistencies, and poor visibility for both customers and internal teams. ### 12. Great Integration with Salesforce, but Pricey Compared to Competitors **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** What I appreciate most about Salesforce Order Management is that it is integrated within Salesforce, just like our other Salesforce products such as Service, Sales, and Account Engagement. This integration provides a comprehensive 360-degree view of all customer information in a single location. **What do you dislike about Salesforce Order Management?** The cost of Salesforce Order Management is higher compared to similar offerings from other companies. **What problems is Salesforce Order Management solving and how is that benefiting you?** This platform enables us to manage our orders in the same place as our other service and sales tools. In the past, we kept all of these functions in separate systems, which often led to user confusion and made it difficult to get a complete view of our customer information. ### 13. Seamless Integration with Salesforce, but Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** What I appreciate most about Salesforce Order Management is that it is integrated within Salesforce, just like our other Salesforce products such as Service, Sales, and Account Engagement. This integration provides a comprehensive 360-degree view of all customer information in a single location. **What do you dislike about Salesforce Order Management?** Salesforce Order Management is priced higher compared to similar offerings from other companies. **What problems is Salesforce Order Management solving and how is that benefiting you?** This platform enables us to manage our orders in the same place as our other service and sales tools. In the past, we had these functions spread across different systems, which often led to user confusion and made it difficult to get a complete view of our customer information. ### 14. Comprehensive Order Management with Some Complexity in Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** What I like most about Salesforce Order Management is how it connects every step of the post-purchase journey on a single platform. It gives teams complete visibility from order capture to delivery and service enabling faster issue resolution and more personalized customer experiences. **What do you dislike about Salesforce Order Management?** While Salesforce Order Management is powerful, it can be complex to configure and customize, especially for businesses with unique fulfillment processes or multiple integration points. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management is helping solve the challenge of managing complex post-purchase processes in one unified system. It eliminates manual tracking and disconnected tools by giving full visibility into every stage. ### 15. Efficient Order Management, but Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Cody D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** This tool streamlines the automation of order management, making the entire process more efficient and organized. **What do you dislike about Salesforce Order Management?** When I first started, I found the learning curve to be quite steep. **What problems is Salesforce Order Management solving and how is that benefiting you?** I appreciate how this helps me keep track of customer orders in a clean and organized environment. It makes managing orders much more straightforward and efficient. ### 16. Efficient Order Fulfillment and Real-Time Access with Salesforce Management **Rating:** 4.0/5.0 stars **Reviewed by:** Alvin W. | Senior Director of Workforce Programs, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** Salesforce Management expedites the process and allows for access to real-time information about orders. **What do you dislike about Salesforce Order Management?** I honestly can't find any drawbacks. It speeds up the order fulfillment process considerably. **What problems is Salesforce Order Management solving and how is that benefiting you?** Efficient order fulfillment while reducing time spent end to end. ### 17. Great Connectivity for Salesforce Commerce, but Pricey for Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Prag R. | Founder & Co-Chair, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** It’s a better connectivity for Salesforce commerce **What do you dislike about Salesforce Order Management?** It is a bit expensive compared to others where it’s very hard for us to convince our customers to go with SalesforceOMS **What problems is Salesforce Order Management solving and how is that benefiting you?** Oh, definitely connect with a lot of auto management ### 18. Great Post-Purchase Integration and ambitious roadmap expected **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Order Management?** In comparaison to other OMS focusing on DOM features, post purchase usecases fully integrated with Service Cloud are game changer. **What do you dislike about Salesforce Order Management?** For customers with many fulfillment options and customer touchpoints, system limits can be reached and innovation pace is slower than previous years. **What problems is Salesforce Order Management solving and how is that benefiting you?** The integration for customer care service is seamless, making it easy to manage even complex workflows. The WYSIWYG flow settings simplify the process, allowing for straightforward configuration and management. ### 19. Powerful Integration, but Steep Learning Curve with Salesforce Order Management **Rating:** 2.5/5.0 stars **Reviewed by:** Christine C. | IT Manager - Salesforce Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Order Management?** Salesforce Order Management integrates with all of the other great Salesforce features **What do you dislike about Salesforce Order Management?** Salesforce order management is unique and can be challenging to implement and learn. **What problems is Salesforce Order Management solving and how is that benefiting you?** Order management helps with our business processes ### 20. Streamlined Order Management with Powerful Centralization **Rating:** 3.0/5.0 stars **Reviewed by:** Kevin Lim W. | Digital Support Operations Global Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** It's a powerful tool designed to streamline and centralize the entire order lifecycle. **What do you dislike about Salesforce Order Management?** Nothing specific today I can input. Most activities are working. **What problems is Salesforce Order Management solving and how is that benefiting you?** Order download info is smooth and easy to obtain. ### 21. Great Accessibility and Cross-Platform Convenience **Rating:** 4.0/5.0 stars **Reviewed by:** Drea C. | Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** Accessibility. It is also convenient and easy manageable across the other platforms. **What do you dislike about Salesforce Order Management?** I dont think there is any that i can think of. **What problems is Salesforce Order Management solving and how is that benefiting you?** Better case management and customer profile ### 22. Seamless Ordering System Integration with CRM Enhances Customer Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** I like having a complete ordering system that seamlessly integrates with our backend CRM solution so that we can track our customers over time. **What do you dislike about Salesforce Order Management?** I am overall quite pleased with it and haven’t had many issues. **What problems is Salesforce Order Management solving and how is that benefiting you?** It is solving the problem of a disparate system using Wordpress and woocommerce and trying to integrate the data afterwards. It makes data integration in the CRM solution much easier ### 23. Great for order management **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo L. | Sales Operations Consultant (Salesforce), Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** Great tool for order management, has improved our productivity a lot **What do you dislike about Salesforce Order Management?** nothing so far, it’s been great for our teams **What problems is Salesforce Order Management solving and how is that benefiting you?** Helps keep all orders in the same place ### 24. Salesforce Order Management: Easy to Use with No Downsides **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy C. | Sr. Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** Salesforce Order Management is very easy to use! **What do you dislike about Salesforce Order Management?** Do not have anything negative to say about Salesforce Management **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management is easy to use ### 25. Great for Meeting Stakeholder Expectations, But Potential Still UntappEd **Rating:** 2.0/5.0 stars **Reviewed by:** Tarra M. | Group Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Order Management?** That I can meet the expectations of my dtakeholders **What do you dislike about Salesforce Order Management?** That I can’t fully realize it’s potential yet **What problems is Salesforce Order Management solving and how is that benefiting you?** We don’t have clear use cases yet ### 26. Makes My Daily Task Management Simple and Efficient **Rating:** 2.5/5.0 stars **Reviewed by:** Sahana S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** It makes my tasks simple. Every day i use this create orders **What do you dislike about Salesforce Order Management?** Nothing as of now as i recently started using it **What problems is Salesforce Order Management solving and how is that benefiting you?** NA ### 27. Great Commerce Cloud Integration, but Connector Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Eduard K. | Business Development, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** Integration with our commerce cloud implemanation on market level **What do you dislike about Salesforce Order Management?** The connector feels a bit clunky and is not reliable **What problems is Salesforce Order Management solving and how is that benefiting you?** 360 degree profile ### 28. Great Management Features, but Price Feels High **Rating:** 4.5/5.0 stars **Reviewed by:** Alcides S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** The management features and possibilities **What do you dislike about Salesforce Order Management?** Sometimes, the price feels too expensive for me to purchase. **What problems is Salesforce Order Management solving and how is that benefiting you?** The security features are notable. ### 29. Good Order Management, But Needs More Automation and Better Screen Design **Rating:** 3.5/5.0 stars **Reviewed by:** Bala V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** Order management order home page is good **What do you dislike about Salesforce Order Management?** Page can have automations and screen gonna **What problems is Salesforce Order Management solving and how is that benefiting you?** Good to track orders and ### 30. Efficiency and client satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Manpreet kaur C. | Office Administrator/ Logistics coordinator/Forklift operator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Salesforce Order Management?** what i like most about Salesforce order management system is its ability to link customer information to their project detail. It means i can see all the detail related to that client in one place be it their type of flooring project, material ordered, appointment and install dates, all the important documents like order confirmations, invoices, flooring map etc. Also, the feature of connecting outlook to salesforce that made it easy to link all the important email related to customer in salesforce in their project file , it helps everyone working on that customer profilr to save the emails at one place so all knows what is the status of project , saves time and make it efficient. **What do you dislike about Salesforce Order Management?** Sometimes when accessing larger data files, or accessing to project related photos , the system takes time to load and lags data. This is sometimes time-consuming and frustrating from my personal experience. **What problems is Salesforce Order Management solving and how is that benefiting you?** It centralizes all order related information in one platfrom, making it easy to track and manage orders from initiation to fulfillment. for me: this reduces errors and ensures a smoother workflow, allowing for more efficient handling of multiple orders. ### 31. infomative and effective UI and services **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan F. | Salesperson, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Salesforce Order Management?** Salesfoce Order Management is an amazing software and services in sales communion and yeashh i like it like i said in the title that the UI and services is greatly made for the customer, and it worked for my sales performance that visible with the number of sales closed monthly increased, i'd using the service almost everyday in a weeks, with the intergation to my others platfrom like gmail,and linkedin and also we can't forget about a great customer support **What do you dislike about Salesforce Order Management?** well there's not much that i can complain about the Salesforce Order Management itself maybe just need some more fun sentence and more interactive text in guide or maybe add some elemts or even a figure **What problems is Salesforce Order Management solving and how is that benefiting you?** okay in this case i'm using an order management to help me organize my order monthly of my digital marketing products such as like orgnizing when the clients wants to do an interview,reviewing their note and agreements with a deals also, so that stuff is really helpful to me in case i'm an very unorganized person without any help of other people or online services ### 32. Efficient B2B/B2C Order Management, but Complex for Non-Technical Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** Its the most efficient way to manage your B2B and B2C order in the salesforce **What do you dislike about Salesforce Order Management?** Its a little complicated for the non technical people where we know a lot of object **What problems is Salesforce Order Management solving and how is that benefiting you?** We solved the B2B and B2C order issues from Salesforce ### 33. The best, most robust CRM on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew D. | Sr. Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Salesforce Order Management?** SalesForce is a greta platform for managing your clients and setting up everything from opportunities, to contacts, appointments and more. SalesForce was used numerous times per day and was very beneficial. We use a version called Lightning which made navigation much easier and less bulky. **What do you dislike about Salesforce Order Management?** This may be more due to the organization I was in, but due to the IT department controlling what views we see, they would make changes that made no sense to someone in Sales. For example, they moved Contacts to a sub-view and put in place Related Contacts. RC's did not have the same info. So this added another step or two to get the view I needed. **What problems is Salesforce Order Management solving and how is that benefiting you?** It made everything easier to work with and it was a time-saver in the day-to-day work. ### 34. Comprehensive and Efficient Order Management Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Order Management?** This solution offers a comprehensive and efficient approach to order management. It is both quick and easy to use. **What do you dislike about Salesforce Order Management?** I still need to unlock its potential to dislike it **What problems is Salesforce Order Management solving and how is that benefiting you?** To reduce the time and be accurate ### 35. Efficient Order Management, but Pricing Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** I like that it streamlines my orders in my org **What do you dislike about Salesforce Order Management?** tgere is nothing I don’t like about order management **What problems is Salesforce Order Management solving and how is that benefiting you?** Maaging orders in the post sales process ### 36. Streamlined Order Management, Steep Learning Curve at First **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Order Management?** How it streamlines the order mgmt process **What do you dislike about Salesforce Order Management?** Was difficult to get a hang at first but got better with time **What problems is Salesforce Order Management solving and how is that benefiting you?** Our whole order management process ### 37. Seamless,Scalable and Efficient Order Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Salesforce Order Management?** Salesforce Order Management offers seamless integration with Salesforce CRM,providin a unified customer view.It is easy to use with an intuitive interface.Implementation is smooth and customer support is responsive and helpful.I use it frequently as it's automation and scalability streamlines the process. **What do you dislike about Salesforce Order Management?** It is complex to configure,especially for advanced workflows, requiring a steep learning curve.Integrating with third party systems can be challenging. **What problems is Salesforce Order Management solving and how is that benefiting you?** Streamlining order fulfillment and automating workflows, also to improve efficiency and reducing manual errors. ### 38. SOM **Rating:** 3.5/5.0 stars **Reviewed by:** Abilash S. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Salesforce Order Management?** I'd say it has very streamlined workflows, including inventory checks, payment processing, and shipment tracking, save time and reduce errors. **What do you dislike about Salesforce Order Management?** COST COST COST - It might be expensive for small businesses, especially when scaling up with additional features or users. **What problems is Salesforce Order Management solving and how is that benefiting you?** We had a lot of Manual order handling can lead to errors and inefficiencies and after the advent of Automation of workflows like inventory checks, payment processing, and shipping minimizes errors and saves time. ### 39. I recommend this to anyone that has a business. **Rating:** 5.0/5.0 stars **Reviewed by:** Aislinn Joy W. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Salesforce Order Management?** I like that businesses can automate order routing based on the most cost-effective or fastest fulfillment option, improving operational efficiency. The system also supports various fulfillment methods, such as buy-online-pickup-in-store and curbside pickup, making it adaptable to modern retail needs. It also detects real time inventory visibility and allows customer interaction. Over-all its a system that has a lot of room to improve but so far it has been an amazing day-to day tool that has changed our work load tremedously. **What do you dislike about Salesforce Order Management?** I think the dislike I have is the price. For companies that have high volume orders it can easily add up. I also hope they can come up with a system where its not that complicated for businesses who are transitioning the the program as well. **What problems is Salesforce Order Management solving and how is that benefiting you?** It provides real time inventory count. Simplifies ordering method for customers and businesses can process it accordingly easily. ### 40. Salesforce Order Management honest Review **Rating:** 5.0/5.0 stars **Reviewed by:** Megha S. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Salesforce Order Management?** I have two things I like most- 1. It has automated the key processes like order capture, inventory tracking, shipping, and returns, reducing manual work and minimizing errors. 2. it has also utomated the workflows across sales, operations, and fulfillment teams, making order processing smoother and faster. 3. Even though its easy to implement, integrate and use, the customer support is great! **What do you dislike about Salesforce Order Management?** not every business can afford its subscription fee, specially the ones that might need to use it very frequently. **What problems is Salesforce Order Management solving and how is that benefiting you?** It is really good at inventory and order management, with automation of all processes, great analytics and reporting along with an overall great user experience. ### 41. Time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Juan D. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Salesforce Order Management?** The way it allows me to keep on track all my prospects and opportunities. **What do you dislike about Salesforce Order Management?** the Mobile app could be a bit more effective in their capability to make changes or edits. **What problems is Salesforce Order Management solving and how is that benefiting you?** It's a great tool to keep track of leads, opportunities and campaigns. ### 42. Best sales tracking and monitoring tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos I. | Pre-sales support administrator., Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Salesforce Order Management?** I like that through reminders, services and service orders, every team can do follow ups and avoid losing track of sales and install due dates. **What do you dislike about Salesforce Order Management?** Sometimes email notifications disappear and for me receiving an email with a notification from Salesforce is crucial. **What problems is Salesforce Order Management solving and how is that benefiting you?** It helps us capture an order after it has been placed. Therefore, it helps us manage install dates, contact information and the whole lifecycle of an order smoothly through our team. ### 43. The best experience in retrieving data and storing information on clients, services, and orders. **Rating:** 5.0/5.0 stars **Reviewed by:** Lonny C. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Salesforce Order Management?** I appreciate the centralized storage of all information on a cloud-based platform. This centralized location facilitates the recycling of data for multiple business purposes, including customer maintenance and order tracking. **What do you dislike about Salesforce Order Management?** I would welcome a centralized education process for learning, facilitated by Salesforce and its unifying systems. This would enhance access to educational resources, such as Trailhead, and enable swift certification when assistance is required. **What problems is Salesforce Order Management solving and how is that benefiting you?** Tracking, customer management, maintenance, data warehouse management, synchronization, lead generation, and sourcing. ### 44. Salesforce CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Byron M. | Commercial Sales and Operations, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Salesforce Order Management?** It learns pretty quickly from you as you work in it and it can store what you need on your customers. One or tow adjustments once you start, but after that really easy to use. It is in daily use for a number of deptartments. **What do you dislike about Salesforce Order Management?** It was difficult in intergrate with our data, but that was expected. **What problems is Salesforce Order Management solving and how is that benefiting you?** It is supporting our main B2B website. ### 45. Easy to configure, easy to use and easy to customize :) **Rating:** 4.5/5.0 stars **Reviewed by:** Mudit R. | Business Development Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2024 **What do you like best about Salesforce Order Management?** I liked the mobile app feature of salesforce order management as it has a good user interface and easy to use with on the go access as th app feature can be used via a mobile and data accessing becomes very easy. **What do you dislike about Salesforce Order Management?** This is not totally a dislike but I found the payment option of salesfoce order management should have multiple new modes so that payment processing is more swift and avoid those situations where payment processing is getting difficult because of limited options of payment modes. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce order management is solving multiple problems as it helps right from how to encounter huge inflow of orders, how to document all the necessary information relaged to order management and how to access the important data related to inventory management or per say , it is holistically helping on various factors which is making order management very flexible. For me, it helped majorly with the feature of endless customization availabilty as this feature gives access of customizing and using the new customization for more productivity of order management and get more value. ### 46. Review: Salesforce Order Management **Rating:** 4.0/5.0 stars **Reviewed by:** Hoshika G. | Salesforce Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Order Management?** I love Salesforce Order Management for its ability to streamline the entire order fulfillment process. The real-time visibility into inventory and order status enhances efficiency, while automation features reduce manual errors and improve customer satisfaction. **What do you dislike about Salesforce Order Management?** I find that Salesforce Order Management can be complex to configure, especially for users unfamiliar with the platform. Additionally, integration with other systems may require significant effort, and the pricing can be a concern for smaller businesses. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management solves issues related to order processing inefficiencies and inventory visibility. This benefits me by providing a streamlined workflow, improving order accuracy, and enhancing customer satisfaction through timely fulfillment and clear communication. ### 47. Easy to configure with endless customization possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce Order Management?** As an SI, I find the ease of setup, and readability of the knowledge and components quite nice. Having completed OMS builds for multiple clients, the initial setup is quick and seamless, allowing for more time to implement any complex custom business logic **What do you dislike about Salesforce Order Management?** Most of the implementations I have worked on have utilized Omnichannel Inventory. I quite dislike how it is quite a black box - I think it should be easier for your average person to access debug logs, and diagnose issues. In addition, overall inventory visibility could be improved. Would love to see a feature where I can get an overview of all inventory (for all skus) at a given location as opposed to searching a given sku across a location group **What problems is Salesforce Order Management solving and how is that benefiting you?** All of our clients using order management use it in addition to service cloud. Order Management allows them to access all relevant order data from a consolidated view, reducing the need for agents to access external systems. Also just the general level of automation capability Salesforce provides provides immense values to many of our clients. ### 48. Would Recommend **Rating:** 3.5/5.0 stars **Reviewed by:** Alex G. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Salesforce Order Management?** It's features, there's an endless amount. **What do you dislike about Salesforce Order Management?** The UI isn't user friendly and takes a bit to figure out. **What problems is Salesforce Order Management solving and how is that benefiting you?** Streamlining the ordering process by having one central platform where everything can be managed. ### 49. My first experience with Salesforce Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Order Management?** Salesforce Order Management Platform is very amazing and very simple to use. I feel very easy to integrate it's various features. And also it is very easy to implement as well. It is very frequenly used platform. And also it gives good customer support. **What do you dislike about Salesforce Order Management?** I don't feel that this platform has any dislike or disadvantages for me. For me, this platform is a great experience to use Salesforce. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management has solved major problem that is it gives an easiler way to manage the orders like capturing the various orders from various users, delivering the order and built in payment methods makes this platform very effective. And also it gives facility to track the order.So, this platform solved my problem very effectively. ### 50. Very effective and helps reduce time in order management **Rating:** 3.5/5.0 stars **Reviewed by:** Hamza R. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Salesforce Order Management?** I like how Salesforce Order Management makes it easy to track the entire order process, from start to finish. It connects well with the CRM, so you can manage customer info and orders in one place, plus it gives real-time updates on orders and inventory. It helps improve both customer experience and operations. **What do you dislike about Salesforce Order Management?** Can be a bit too complex at times for smaller teams **What problems is Salesforce Order Management solving and how is that benefiting you?** Helping track orders in real time ## Salesforce Order Management Discussions - [What does Salesforce Commerce Cloud do?](https://www.g2.com/discussions/what-does-salesforce-commerce-cloud-do) - [Does salesforce do inventory management?](https://www.g2.com/discussions/salesforce-order-management-does-salesforce-do-inventory-management) - [Does salesforce do inventory management?](https://www.g2.com/discussions/does-salesforce-do-inventory-management) - [What are the components of Order Management?](https://www.g2.com/discussions/what-are-the-components-of-order-management) - [What is Salesforce order management?](https://www.g2.com/discussions/what-is-salesforce-order-management) - [View Salesforce Order Management pricing details and edition comparison](https://www.g2.com/products/salesforce-order-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+09%3A02%3A34+-0500&secure%5Bsession_id%5D=c29fee22-9673-4079-8875-db4373e67bbf&secure%5Btoken%5D=a3c9554f22a27d9eaee165535f43b18b8ce5f9d51c292dffe956bf32eef4aa78&format=llm_user) ## Salesforce Order Management Integrations - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Salesforce Order Management Features **Order Entry** - Entry - Register - Notifications **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Order Tracking** - Shipping - Tracking - Backorder **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Customer Management** - Order Status - Information Access - Email Notifications **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction ## Top Salesforce Order Management Alternatives - [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) - 4.4/5.0 (67 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (294 reviews) - [ActiveOrder™](https://www.g2.com/products/activeorder/reviews) - 3.6/5.0 (6 reviews)