--- title: Salesforce Order Management Reviews meta\_title: 'Salesforce Order Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 121 reviews by the users' company size, role or industry to find out how Salesforce Order Management works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 121 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Salesforce Order Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Salesforce Order Management but has limited features. Are you part of the Salesforce Order Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Salesforce Order Management helps customers cut costs and drive efficient growth with the only customer-first, distributed order management system built directly into the #1 AI CRM. Having a unified customer profile for managing, fulfilling, and servicing orders has never been more attainable now with the power of Data Cloud and new AI innovations. Salesforce Order Management is built for scale, proving 100% uptime during Cyberweek 2023 and processing 1M+ orders on Black Friday alone. Customers are able to focus on innovating, knowing their site is secure, reliable, and scalable with Salesforce. * * * Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Salesforce Order Management Community](https://www.g2.com/products/salesforce-order-management/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Cardaris Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/salesforce-order-management/pricing) ## Top-Rated Alternatives [ ![IBM Sterling Order Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IBM Sterling Order Management") IBM Sterling Order Management 4.4/5(83) ](https://www.g2.com/products/ibm-sterling-order-management/reviews) [ ![SAP Commerce Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Commerce Cloud") SAP Commerce Cloud 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) [ ![ActiveOrder™](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveOrder™") ActiveOrder™ 3.6/5(6) ](https://www.g2.com/products/activeorder/reviews) [ View All Alternatives ](https://www.g2.com/products/salesforce-order-management/competitors/alternatives) ## Salesforce Order Management Integrations (2) What do users say about integrations? Verified by Salesforce Order Management ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/25/2026 "Unified Omnichannel Order Management with Smart Routing and Frictionless Returns" 4/5 What do you like best about Salesforce Order Management? Unified Data: It connects commerce, CRM, and fulfillment on a single platform, eliminating the messy "integration tax" of jumping between legacy systems. Smart Routing: It automatically calculates the fastest, cheapest way to ship orders across multiple warehouses, retail stores, or 3PL partners. Omnichannel Power: Easily unlocks flexible modern models like BOPIS (Buy Online, Pick Up In Store) and ship-from-store by giving real-time global inventory visibility. Frictionless Returns: Speeds up customer service by allowing agents—and customers via self-service—to handle cancellations, refunds, and exchanges effortlessly. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? High Total Cost: Between usage-based (per-order) fees and specialized developer hours, it is incredibly expensive and rarely budget-friendly for low-margin businesses. Complex Implementation: It is not a plug-and-play solution. Setup requires major technical expertise, steep training curves, and almost always requires hiring expensive implementation partners. Customization Overhead: Modifying default workflows or setting up complex routing rules requires heavy use of Salesforce Flows or custom Apex code, creating massive technical debt if not handled carefully.Ecosystem Lock-In: It works beautifully if you are already heavily invested in Salesforce Commerce and Service Clouds. If you use non-Salesforce storefronts (like Shopify or Magento), integrating SOM loses its native appeal. Not an ERP or WMS: It coordinates the lifecycle of an order, but it does not handle physical warehouse bin-tracking or financial accounting. You still have to do the heavy lifting of integrating it with systems like NetSuite or SAP. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? Siloed Systems: Disconnected data between storefronts, warehouses, and support teams. Overselling: Accidentally selling inventory that isn't actually available in stock. Clunky Returns: Fragmented, slow processes for handling customer returns and exchanges. How It Benefits You: Cuts Costs: Automatically routes orders to the cheapest, closest warehouse or retail store. Saves Time: Support agents can handle modifications, cancellations, and refunds in a single click. Wins Loyalty: Delivers accurate tracking and modern features like BOPIS (Buy Online, Pick Up In Store). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Navdeep K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navdeep K.") NK Navdeep K. SDR Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 7/13/2026 "Great for Tracking Quotes and Timelines" 5/5 What do you like best about Salesforce Order Management? It helps me to keep a track on all the quotes i prepare and also about the timeline i can track. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? asometimes there are bugs which doe snot allow me to create a quote, but it happens very less ofeten. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? It gives to manaage all my data which i work with, like my leads, quotes, orders etc Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Leo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leo G.") LG Leo G. Senior Sales Engineer Mid-Market (51-1000 emp.) 4/29/2026 "Simplicity Meets Functionality in Order Management" 5/5 What do you like best about Salesforce Order Management? I like the simplicity of Salesforce Order Management. Even though I'm not a Salesforce super user, I can easily navigate through the details of orders, such as sales prices, discounts, serial keys, and documents sent during the process. Additionally, it keeps everything in the same place, so it's easy to track any orders and POs. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? The UX is a bit old, usability could be improved. Like having a graphic depicting the whole sales process. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? I use Salesforce Order Management to track all orders and POs easily. It keeps everything in one place and is simple to navigate, even for non-experts, letting me find order details like prices and discounts effortlessly. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Mohamed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed S.") MS Mohamed S. Procurement Associate Telecommunications Enterprise (\> 1000 emp.) 9/18/2025 "Easy and efficient order management system." 5/5 What do you like best about Salesforce Order Management? Salesforce Order Management is a single platform that allows tracking, managing, and fulfilling orders. I also enjoy the fact that it can be easily managed with other Salesforce products and the shopping cycle, including delivery, is made easy and hassle-free. The automation capabilities save much manual labor and real-time to get the order status promotes customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? At times it can be somewhat overwhelming with all the features and you need to get oriented. When dealing with a large number of orders, the speed can slow down and in the process, this can be frustrating. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? It assists in maintaining the entire process of order, purchase to delivery and thereby no order falls through the cracks. Rather than following orders in various systems, all the things are under one roof, thus saving time and errors. It also provides a clearer view of the order status, thus customers are updated quicker and in a more precise fashion. Review collected by and hosted on G2.com. Show More 10/23/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rajnish K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajnish K.") RK Rajnish K. Salesforce Associate Consultant Information Technology and Services Mid-Market (51-1000 emp.) 8/11/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Seamless Order Fulfillment, Built for Salesforce Pros" 4.5/5 What do you like best about Salesforce Order Management? As a Salesforce developer, I’m impressed with how smoothly Salesforce Order Management integrates natively into the broader Salesforce ecosystem. It's very easy to use and implement, I don’t need to toggle between systems-everything happens right inside Salesforce. Managing orders, inventory, fulfillment, and returns all happens in a unified interface, and it’s a breeze to customize or extend through Apex, Flow, or custom objects. That end-to-end visibility from quote to cash-is a major win for transparency and control. It's very easy to integrate with other systems for order sharing, such as external objects and CRM. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? That said, setting it up can be complex. The initial configuration-order types, fulfillment rules, inventory policies takes time to get right, especially for businesses with complicated fulfillment models. Also, while it's powerful, but drilling down into detailed data can be clunky. And keep in mind, it’s available only with higher-tier Salesforce licenses, so cost can be a hurdle for smaller organizations. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? It solves the problem of disconnected order processes. As a developer, I no longer need to stitch together third-party order systems. Everything-from order capture to fulfillment and returns-is managed in Salesforce. That means fewer data silos, less integration overhead, and faster delivery to customers. It makes life easier for the business and for me as someone who builds and supports the stack. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kerri P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerri P.") KP Kerri P. Customer Escalation Specialist Small-Business (50 or fewer emp.) 10/10/2025 "Awesome Dashboard" 4.5/5 What do you like best about Salesforce Order Management? Using Salesforce Order Management has enabled me to streamline my order processing and improve overall efficiency. The platform has made it easier to manage orders from start to finish, helping me stay organized and on top of my workflow. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? I find it inconvenient that I need to use a separate program just to access inventory and the customer storefront when helping with order placement. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? With this program, I can monitor agent call and handle times, track call volume, and keep an eye on offline chat and email volume. It also allows me to make both inbound and outbound phone calls, all within a single platform. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Sai K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sai K.") SK Sai K. Sr. Director, Global Customer Service and Support Enterprise (\> 1000 emp.) 10/15/2025 "Comprehensive Order Tracking in Salesforce, but Setup Is Challenging" 4/5 What do you like best about Salesforce Order Management? End-to-End Order Lifecycle Visibility You can track every order from creation to payment, shipment, and return — all within Salesforce. It connects sales, service, and fulfillment data in one place Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? Complex Setup and Configuration Getting SFOM up and running isn’t simple. It requires deep understanding of order data models, flows, and orchestration rules. • You often need certified consultants or Salesforce developers. • It’s not plug-and-play like simpler order management tool Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? Manual or Error-Prone Fulfillment Processes Traditional order management involves lots of manual steps — checking payments, routing orders, issuing refunds — which can slow things down or cause mistakes. • Automates key workflows using Salesforce Flow and orchestration. • Automatically triggers actions like inventory checks, payment capture, and shipment updates. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Felipe C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe C.") FC Felipe C. Enterprise (\> 1000 emp.) 10/15/2025 "Seamless Integration Across Salesforce Clouds for Unified Customer Insights" 3.5/5 What do you like best about Salesforce Order Management? It connects smoothly with Sales Cloud, Service Cloud, and Commerce Cloud, providing a unified view of customer orders, fulfillment, and service interactions in one platform. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? The setup and configuration process is quite complex. Getting everything up and running initially can take a significant amount of time and requires considerable technical expertise. In many cases, you need skilled Salesforce developers or consultants to properly configure flows, manage order states, and set up integrations. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? The main issue was dealing with inefficient manual processes. By implementing automation through Salesforce Flows, we were able to simplify complex tasks such as split shipments, cancellations, and refunds. This led to fewer manual steps, quicker turnaround times, and improved accuracy in processing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Prateek P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek P.") PP Prateek P. Senior Analyst - Sales Support Enterprise (\> 1000 emp.) 10/16/2025 "Comprehensive Order Management with Seamless Integration" 4/5 What do you like best about Salesforce Order Management? I find Salesforce Order Management incredibly powerful for managing invoicing and inventory-related tasks effectively. Its ability to handle fragmented order data and provide a unified order lifecycle management stands out. I appreciate the seamless integration within the Salesforce ecosystem and its scalability, flexibility, and automation capabilities. These features significantly benefit operational efficiency, enhance inventory management, and streamline workflows. The solution's end-to-end order visibility and strong ecosystem connections make it a game-changer. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? I find the need for more out-of-the-box flexibility for complex fulfillment scenarios to be a drawback. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? Salesforce Order Management consolidates fragmented order data, improves inventory visibility, and reduces manual errors, boosting scalability and automation, enhancing order management and customer communication. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RL Raymond L. Principal Systems Programmer Enterprise (\> 1000 emp.) 10/15/2025 "Powerful Automation and Visibility with Some Setup Complexity in Salesforce Order Management" 4/5 What do you like best about Salesforce Order Management? I like that Salesforce Order Management gives full visibility and automation across the entire order lifecycle. It streamlines fulfillment, reduces manual effort, and helps deliver a smooth, consistent customer experience. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? Salesforce Order Management is powerful but can be complex to set up, especially for advanced use cases. It may need customization or add-ons, but once configured, it delivers strong automation and visibility across the entire order lifecycle. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? Salesforce Order Management solves the problem of disconnected fulfillment and service systems. By centralizing the entire order lifecycle, it improves visibility, automates complex workflows, and delivers a more seamless experience for both customers and teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 12 months ### Average Discount 16% [ View More Pricing Information ](https://www.g2.com/products/salesforce-order-management/pricing) Salesforce Order Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5015a6ccbbe12278ba4392c1c0d806be/ibm-sterling-order-management.png "Product Avatar Image") IBM Sterling Order Management 4.4/5(83) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-salesforce-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5dc2578171ad5181f8b2dae607c34fbc/activeorder.jpg "Product Avatar Image") ActiveOrder™ 3.6/5(6) [ Compare Now ](https://www.g2.com/compare/activeorder-vs-salesforce-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6c94840fa4ec315ee6910add1f45c75/oracle-order-management-cloud.jpg "Product Avatar Image") Oracle Order Management Cloud 3.3/5(13) [ Compare Now ](https://www.g2.com/compare/oracle-order-management-cloud-vs-salesforce-order-management) ##### ##### Salesforce Order Management Features Order Entry Entry Register Notifications Order Tracking Shipping Tracking Backorder Inventory Management Stock Levels Flow Of Goods Reserving Goods Customer Management Order Status Information Access Email Notifications [ View More Features ](https://www.g2.com/products/salesforce-order-management/features) ## Consulting Services for Salesforce Order Management [ ![Archima Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Archima Solutions") Archima Solutions ](https://www.g2.com/products/archima-solutions/reviews) [See all Salesforce Order Management Providers](https://www.g2.com/products/salesforce-order-management/implementation) ##### Categories on G2 [Order Management](https://www.g2.com/categories/order-management) ##### Explore More [Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations)[Best online fraud protection software for startups](https://www.g2.com/discussions/best-online-fraud-protection-software-for-startups)[Best 3D Modeling Software](https://www.g2.com/articles/best-3d-modeling-software) [What is the cheapest cloud directory platform that is still solid enough for managing Windows, Mac and Linux devices across a growing team?](https://www.g2.com/discussions/what-is-the-cheapest-cloud-directory-platform-that-is-still-solid-enough-for-managing-windows-mac-and-linux-devices-across-a-growing-team)[Which desktop publishing platforms are the most reliable for teams that need to avoid steep learning curves and designer-heavy workflows, based on user reviews?](https://www.g2.com/discussions/which-desktop-publishing-platforms-are-the-most-reliable-for-teams-that-need-to-avoid-steep-learning-curves-and-designer-heavy-workflows-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/salesforce-order-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)