It's a simple platform to use, it only took my co-workers and I just one day to get used to it and be able to use it for the purposes we needed. It doesn't have too much to the platform but it doesn't really need to be overly complicated to serve it's purpose for any business. Their customer support was also helpful on the phone, we called before choosing this platform for additional information as well as when we did decide to use it I talked to customer service again.
There was no initial tour to help show you what all the tabs, and areas around the website would do. There really wasn't much of an explanation to anything.
It is a little pricier to use than we would have liked, but ultimately it was exactly what we needed.
We needed to keep track of and protect our products using a recognized system. This accomplished that goal.