Compare Balto and Observe.AI 
Featured Products
At a Glance
Market Segments
Mid-Market (49.8% of reviews)
Mid-Market (65.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(576)4.8 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoObserve.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Balto excels in user experience, with many users praising its ability to record customer interactions and generate instant notes after calls. This feature significantly streamlines workflows, allowing users to easily integrate notes into their ticketing systems.
- Users say that the implementation process for Balto is particularly impressive, with feedback highlighting the knowledgeable and efficient support team that ensures a smooth onboarding experience with minimal disruption to daily operations.
- According to verified reviews, Observe.AI shines in its customization capabilities, allowing businesses to tailor the platform to their specific needs. Users appreciate the knowledgeable account managers who help optimize the tool for better performance.
- Reviewers mention that Balto offers superior ease of use, with a user-friendly interface that makes navigating scripts for calls or chats straightforward. This has been a significant advantage for teams looking to enhance their customer interactions.
- Users highlight that Observe.AI provides valuable insights through its dashboards, which are easy to understand and help teams analyze customer sentiments effectively. This feature has been noted for saving time and reducing manual effort in quality assurance processes.
- G2 reviewers indicate that while both products have strong support features, Balto's quality of support stands out, with users noting high satisfaction levels and a strong partnership approach that enhances the overall user experience.
Pricing
Entry-Level Pricing
Balto
No pricing availableObserve.AI
No pricing availableFree Trial
Balto
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
9.5
412
8.8
183
Ease of Use
9.6
415
9.2
183
Ease of Setup
9.6
223
9.0
106
Ease of Admin
9.4
120
9.2
92
Quality of Support
9.6
400
9.2
179
Has the product been a good partner in doing business?
9.8
122
9.3
94
Product Direction (% positive)
9.8
378
9.7
175
Features by Category
Call Analytics
9.4
204
9.5
44
9.4
208
8.9
45
9.4
219
9.1
45
Feature Not Available
9.0
40
Artificial Intelligence - Conversation Intelligence
Feature Not Available
9.3
40
9.3
200
8.7
43
Not enough data
Not enough data
Generative AI
9.4
134
8.9
17
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
165
9.2
144
9.5
162
9.0
140
9.5
160
8.8
135
Engagement
9.6
168
9.1
145
9.6
164
9.1
138
9.5
166
8.8
134
Performance
9.5
163
9.0
126
9.7
165
9.3
134
Generative AI
9.4
128
8.8
28
9.3
128
8.8
28
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8
22
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
83
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Observe.AI are categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
Balto is categorized as Sales Coaching and Natural Language Generation (NLG)
Observe.AI is categorized as Contact Center AI Observability
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.6%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.1%
Hospital & Health Care
3.7%
Other
27.2%
Outsourcing/Offshoring
13.2%
Consumer Services
12.7%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Health, Wellness and Fitness
6.4%
Other
53.6%
Alternatives
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
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