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Compare Balto and Observe.AI 
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At a Glance
Market Segments
Mid-Market (49.7% of reviews)
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(563)4.8 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BaltoObserve.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Balto excels in its Call Recording feature, scoring 9.4, which users appreciate for its clarity and reliability, while Observe.AI received a slightly higher score of 9.5, indicating a marginally better user experience in this area.
- Users report that Balto's Machine Learning capabilities are robust, with a score of 9.4, allowing for effective call analysis, whereas Observe.AI's score of 8.9 suggests that users find its machine learning features less effective in providing actionable insights.
- Reviewers mention that Balto's Quality Assurance evaluation tools are highly rated at 9.6, making it easier for teams to maintain high standards, while Observe.AI's score of 9.2 indicates that its evaluation tools may not be as comprehensive or user-friendly.
- G2 users highlight Balto's superior Generative AI features, particularly in AI Text Summarization and AI Text Generation, both scoring 9.4, which users find beneficial for summarizing calls efficiently. In contrast, Observe.AI's scores of 9.1 and 9.0 in these areas suggest that while it offers similar features, they may not be as effective or user-friendly.
- Users on G2 report that Balto's Customer Scoring feature, rated at 9.5, provides valuable insights into agent performance, while Observe.AI's score of 9.3 indicates that its customer scoring may not be as detailed or actionable.
- Reviewers mention that Balto's Integrations score of 9.5 is a significant advantage, allowing seamless connectivity with other tools, whereas Observe.AI's score of 9.0 suggests that its integration capabilities may be more limited, potentially impacting workflow efficiency.
Pricing
Entry-Level Pricing
Balto
No pricing availableObserve.AI
No pricing availableFree Trial
Balto
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
9.5
408
8.8
183
Ease of Use
9.6
411
9.2
183
Ease of Setup
9.6
220
9.0
106
Ease of Admin
9.5
119
9.2
91
Quality of Support
9.6
396
9.2
179
Has the product been a good partner in doing business?
9.8
121
9.3
93
Product Direction (% positive)
9.8
374
9.7
175
Features by Category
Call Analytics
9.4
204
9.5
43
9.4
208
8.9
44
9.4
219
9.1
44
Feature Not Available
9.0
40
Agent Performance Management
Feature Not Available
9.3
40
9.3
200
8.7
42
9.4
217
9.1
43
Generative AI
9.4
134
8.9
17
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
164
9.2
143
9.5
162
9.0
140
9.5
159
8.8
134
Engagement
9.6
167
9.1
144
9.6
163
9.1
137
9.5
164
8.8
133
Performance
9.5
163
9.0
126
9.7
165
9.3
134
Generative AI
9.4
128
8.8
28
9.4
128
8.8
28
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8
22
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
83
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Observe.AI are categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
Balto is categorized as Sales Coaching and Natural Language Generation (NLG)
Observe.AI is categorized as Contact Center AI Observability
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.9%
Consumer Services
9.3%
Financial Services
5.0%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.1%
Outsourcing/Offshoring
13.2%
Consumer Services
12.3%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Financial Services
6.8%
Other
53.6%
Alternatives
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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