Balto Features
Training (3)
Knowledge Base
Based on 156 Balto reviews.
Organizes knowledge from fellow sales representatives and other experienced employees for reference.
Coaching Materials
This feature was mentioned in 152 Balto reviews.
Offers content and training for new hires within the tool.
Playbook Creation
This feature was mentioned in 145 Balto reviews.
Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.
Feedback (7)
Review
143 reviewers of Balto have provided feedback on this feature.
Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.
Scorecard
Based on 153 Balto reviews.
Provides a scorecard to display team and/or individual performance.
Coaching Card
Based on 146 Balto reviews.
Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.
Leaderboard
This feature was mentioned in 148 Balto reviews.
Projects team sales performance publicly to reward and motivate employees.
Real-Time Updates
Based on 150 Balto reviews.
Updates sales data in real-time so as to help teams remain close to their goals.
Notifications
151 reviewers of Balto have provided feedback on this feature.
Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.
Competition
This feature was mentioned in 147 Balto reviews.
Motivates employees by creating time-sensitive competititons that drive performance.
Call Analytics (3)
Call Recording
This feature was mentioned in 204 Balto reviews.
Records sales calls and facilitates playback
Machine Learning
208 reviewers of Balto have provided feedback on this feature.
Utilizes machine learning technology to analyze recorded sales calls
Call Analysis
Based on 219 Balto reviews.
Analyzes or facilitates the analysis of recorded and stored sales calls for insight
Artificial Intelligence - Conversation Intelligence (2)
Speech-to-Text
200 reviewers of Balto have provided feedback on this feature.
Transcribes sales calls from speech to text
Sentiment Analysis
Utilizes artifical intelligence to analyze emotional tone and interactions in a conversation
Quality Assurance (3)
Evaluation
As reported in 165 Balto reviews.
Provides tools for evaluating customer interactions
Calibration
Based on 162 Balto reviews.
Offers features for maintaining fair and consistent scoring
Reports
As reported in 159 Balto reviews.
Generates quality and performance reports
Engagement (3)
Feedback
167 reviewers of Balto have provided feedback on this feature.
Tools for providing personalized feedback and coaching sessions
Dashboards
163 reviewers of Balto have provided feedback on this feature.
Provides a centralized dashboard for agents to view their scores and feedback
Training
As reported in 165 Balto reviews.
Tools for educating and training agents
Performance (2)
Integrations
This feature was mentioned in 163 Balto reviews.
Integrates with other customer service or CRM software
Compliance
This feature was mentioned in 165 Balto reviews.
Helps ensure customer privacy and data protection
Data Ingestion (3)
Big Data Processing
Processes large data sets
Unstructed Data Processing
Processes unstructured data
Processing of Various File Types
Gives user ability to upload or process various types of files
Presentation (3)
Report Creation
Outputs fluent reports based on the inputted data
Charts and Graphs
Outputs easy to read charts and graphs based on the inputted data
Tailored Content
Grants ability to change generated content based on audience
System (4)
Programming Language Support
Supports programming languages such as Java, C, or Python. Supports front-end languages such as HTML, CSS, and JavaScript
Drag and Drop
Offers the ability for developers to drag and drop pieces of code or algorithms when building language models
Pre-Built Algorithms
Provides users with pre-built algorithms for simpler model development
Customizable Models
Allows user to build custom language models
Responses (3)
Personalization
Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU)
Can have a natural, human-like conversation with an interlocator.
Platform (3)
Conversation Editor
Allows business to edit conversations to meet the unique needs of one's business.
Integration
Gives users the ability to update systems, like CRM, based on conversations.
Human-In-The-Loop
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Generative AI (8)
AI Text Summarization
Based on 134 Balto reviews.
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Generation
This feature was mentioned in 128 Balto reviews.
Allows users to generate text based on a text prompt.
AI Text Summarization
Based on 128 Balto reviews.
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Based on 83 Balto reviews.
Condenses long documents or text into a brief summary.
Automation - AI Agents (5)
Sales Follow-Up
Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents (4)
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Automation (3)
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Autonomy (4)
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Customer Query Resolution - AI Customer Support Agents (5)
Automated Ticket Resolution
Allows the AI agent to autonomously resolve customer queries without human intervention.
Contextual Response Generation
Enables the AI agent to provide accurate answers based on the context of customer inquiries.
Sentiment Analysis
Allows the AI agent to analyze customer sentiment and adjust responses accordingly.
Knowledge Base Utilization
Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.
Multilingual Support
Provides users the ability to interact with the AI agent in multiple languages for global support.
Customer Interaction Automation - AI Customer Support Agents (4)
Proactive Customer Outreach
Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.
Feedback Collection
Provides users the ability to automate gathering and analyzing customer feedback after interactions.
Escalation Handling
Allows the AI agent to identify when issues require human intervention and escalate them appropriately.
Workflow Optimization
Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.
Agentic AI - Sales Coaching (4)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Conversation Intelligence (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
