Compare Abstrakt Software and Balto 
At a Glance
Market Segments
Small-Business (54.2% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Abstrakt Software
Star Rating
(85)4.7 out of 5
Market Segments
Small-Business (54.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Abstrakt SoftwareBalto
Star Rating
(579)4.8 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Balto excels in user satisfaction, boasting a significantly higher overall score compared to Abstrakt Software. Users appreciate Balto's ability to record customer interactions and generate instant notes, which streamlines their workflow and saves valuable time.
- According to verified reviews, Balto's implementation process is highly praised, with users highlighting the knowledgeable and efficient support team that ensures a smooth onboarding experience. In contrast, Abstrakt Software, while innovative, does not receive the same level of acclaim for its setup process.
- Users say that Balto's ease of use is a standout feature, with many finding the interface intuitive and user-friendly. Reviewers mention the ability to easily navigate scripts relevant to their call scenarios, enhancing their day-to-day operations. Abstrakt Software, while functional, does not match this level of user-friendliness.
- Reviewers mention that Balto provides exceptional support quality, with a score that reflects its commitment to customer service. Users have noted the responsiveness and helpfulness of the support team, which contrasts with Abstrakt Software's slightly lower support ratings.
- According to recent feedback, Balto's advanced features, such as AI text summarization and call analysis, are highly valued by users, allowing for more effective coaching and compliance monitoring. Abstrakt Software offers innovative AI capabilities but lacks the depth and user satisfaction found in Balto's feature set.
- Users report that Balto's strong market presence and extensive review count lend credibility to its performance, with a total of 563 reviews compared to Abstrakt Software's 84. This larger user base contributes to a more reliable understanding of Balto's capabilities and user experiences.
Pricing
Entry-Level Pricing
Abstrakt Software
No pricing availableBalto
No pricing availableFree Trial
Abstrakt Software
No trial information availableBalto
No trial information availableRatings
Meets Requirements
9.1
63
9.5
413
Ease of Use
9.5
62
9.6
416
Ease of Setup
9.0
19
9.6
224
Ease of Admin
9.4
19
9.4
120
Quality of Support
9.4
62
9.6
401
Has the product been a good partner in doing business?
9.7
19
9.8
122
Product Direction (% positive)
9.6
59
9.8
379
Features by Category
Call Analytics
9.3
34
9.4
204
8.7
32
9.4
208
8.6
31
9.4
219
Feature Not Available
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.5
29
Feature Not Available
8.0
34
9.3
200
Not enough data
Not enough data
Generative AI
6.4
12
9.4
134
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
18
9.6
165
9.4
18
9.5
162
8.9
19
9.5
160
Engagement
9.2
18
9.6
169
9.0
19
9.6
164
9.6
19
9.5
167
Performance
9.0
19
9.5
164
9.5
19
9.7
165
Generative AI
Feature Not Available
9.4
128
8.8
7
9.3
128
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
25
9.4
156
9.3
26
9.5
152
9.2
26
9.3
145
Feature Not Available
Feature Not Available
Feedback
Feature Not Available
9.5
143
9.2
24
9.4
153
9.3
25
9.4
146
9.2
23
9.3
148
9.1
25
9.3
150
8.8
23
9.4
151
Feature Not Available
9.3
147
Generative AI
7.7
11
9.4
83
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Abstrakt Software and Balto are categorized as Conversation Intelligence, Sales Coaching, and Contact Center Quality Assurance
Unique Categories
Abstrakt Software has no unique categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Speech Analytics, and Natural Language Generation (NLG)
Reviews
Reviewers' Company Size
Abstrakt Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
22.9%
Computer Software
15.7%
Hospitality
8.4%
Outsourcing/Offshoring
6.0%
Insurance
6.0%
Other
41.0%
Insurance
50.4%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.3%
Hospital & Health Care
3.7%
Other
27.2%
Discussions
How do abstracts work?
1 Comment
Official Response from Abstrakt Software
Abstrakt is a real-time call coaching software.
It can be used as a standalone software or integrated with your current dialer or sales engagement...Read more
What is abstract software?
1 Comment
CD
Abstrakt is a real-time call coaching software. It's transforming the sales world as it's focused on real-time, live on a call... not post-call analytics.Read more
What is abstract software used for?
1 Comment
CD
Abstrakt is a real-time call coaching software that can be used by sales reps or agents when live on a call. It provides automated playbooks and recommended...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
When was Balto created and for what industry was it originally intended for?
1 Comment
MB
Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement.
We realized...Read more
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