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At a Glance
Market Segments
Small-Business (54.2% of reviews)
Mid-Market (49.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Abstrakt Software
Star Rating
(85)4.7 out of 5
Market Segments
Small-Business (54.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Abstrakt SoftwareBalto
Star Rating
(566)4.8 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Balto excels in call analytics, particularly with its high ratings in Call Recording (9.4) and Machine Learning (9.4), which reviewers mention enhances their ability to analyze calls effectively. In contrast, Abstrakt Software's ratings in these areas are slightly lower, with Call Recording at 9.3 and Machine Learning at 8.7, indicating a less robust feature set.
- Reviewers mention that Balto's quality assurance features, such as Evaluation (9.6) and Calibration (9.5), provide a more comprehensive framework for monitoring agent performance compared to Abstrakt Software, which has slightly lower scores in these areas (9.5 and 9.4, respectively).
- Users on G2 highlight Balto's superior training resources, particularly the Knowledge Base (9.4) and Coaching Materials (9.5), which are noted for their depth and usability. In contrast, Abstrakt Software's Knowledge Base is rated lower at 8.9, suggesting that users may find Balto's training materials more beneficial.
- G2 users report that Balto's engagement features, especially Feedback (9.6) and Dashboards (9.6), are more effective for real-time performance tracking, while Abstrakt Software's ratings in these areas (9.2 and 9.0) indicate a less engaging user experience.
- Reviewers mention that Balto's performance in compliance (9.7) is a standout feature, providing users with confidence in regulatory adherence, whereas Abstrakt Software's compliance rating is slightly lower at 9.5, indicating a minor gap in this critical area.
- Users say that Balto's generative AI capabilities, particularly in AI Text Summarization (9.4), are significantly more advanced than those of Abstrakt Software, which received a lower score of 6.4 in the same category, suggesting that Balto offers more innovative solutions for text processing.
Pricing
Entry-Level Pricing
Abstrakt Software
No pricing availableBalto
No pricing availableFree Trial
Abstrakt Software
No trial information availableBalto
No trial information availableRatings
Meets Requirements
9.1
63
9.5
408
Ease of Use
9.5
62
9.6
411
Ease of Setup
9.0
19
9.6
220
Ease of Admin
9.4
19
9.5
119
Quality of Support
9.4
62
9.6
396
Has the product been a good partner in doing business?
9.7
19
9.8
121
Product Direction (% positive)
9.6
59
9.8
374
Features by Category
Call Analytics
9.3
34
9.4
204
8.7
32
9.4
208
8.6
31
9.4
219
Feature Not Available
Feature Not Available
Agent Performance Management
8.5
29
Feature Not Available
8.0
34
9.3
200
8.4
31
9.4
217
Generative AI
6.4
12
9.4
134
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
18
9.6
164
9.4
18
9.5
162
8.9
19
9.5
159
Engagement
9.2
18
9.6
167
9.0
19
9.6
163
9.6
19
9.5
164
Performance
9.0
19
9.5
163
9.5
19
9.7
165
Generative AI
Feature Not Available
9.4
128
8.8
7
9.4
128
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
25
9.4
156
9.3
26
9.5
152
9.2
26
9.3
145
Feature Not Available
Feature Not Available
Feedback
Feature Not Available
9.5
143
9.2
24
9.4
153
9.3
25
9.4
146
9.2
23
9.3
148
9.1
25
9.3
150
8.8
23
9.4
151
Feature Not Available
9.3
147
Generative AI
7.7
11
9.4
83
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Abstrakt Software and Balto are categorized as Conversation Intelligence, Sales Coaching, and Contact Center Quality Assurance
Unique Categories
Abstrakt Software has no unique categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Speech Analytics, and Natural Language Generation (NLG)
Reviews
Reviewers' Company Size
Abstrakt Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
22.9%
Computer Software
15.7%
Hospitality
8.4%
Outsourcing/Offshoring
6.0%
Insurance
6.0%
Other
41.0%
Insurance
50.9%
Consumer Services
9.3%
Financial Services
5.0%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.1%
Discussions
What is abstract software used for?
1 Comment
CD
Abstrakt is a real-time call coaching software that can be used by sales reps or agents when live on a call. It provides automated playbooks and recommended...Read more
What is abstract software?
1 Comment
CD
Abstrakt is a real-time call coaching software. It's transforming the sales world as it's focused on real-time, live on a call... not post-call analytics.Read more
How do abstracts work?
1 Comment
Official Response from Abstrakt Software
Abstrakt is a real-time call coaching software.
It can be used as a standalone software or integrated with your current dialer or sales engagement...Read more
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
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