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TCN Reviews & Product Details

Unrivaled productivity with omnichannel reach. TCN Operator is a collection of all the best call center tools seamlessly integrated. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center solutions. TCN allows users to reach customers wherever they are with the easiest to use call center software.

Seller

TCN

Discussions

TCN Community

Languages Supported

English, French, Hindi, Spanish

Product Description

TCN is a cloud-based solution that includes blended predictive dialing, interactive voice messaging, and web- services, all you need is an internet connection and a phone.

Overview by

McKay Bird

Pricing

Pricing provided by TCN.

TCN Operator

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Per Month

Omnichannel Communications

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Per Month

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TCN Media

With List Management (LMS) you can control all your data in one place.

Compose emails right from Operator and stay on top of incoming SMS, email and chat requests from a unified dashboard and queue.

Universal search helps managers flag important conversations for possible escalation.

In real-time, quickly review agent status and incoming calls. This Agent Dashboard quick view helps call center managers make on the fly changes.

Login screen for TCN users.

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AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

4/11/2024

"Working with TCN has been game changing!!!!"

5/5

What do you like best about TCN?

I love their support team. They are always knowledgeable about their product. Always there to help us when we need it and very friendly. TCN's statistics are easy to get to and their Analytics Dashboard is one of a kind and customizable. We have been able to create our own in-house DR solution using TCN's inbound customizable templates with our Uniphore IVA. And we have experienced up-time as we have never experienced with past vendors that we have used. Review collected by and hosted on G2.com.

What do you dislike about TCN?

I don't have anything to date that I dislike about TCN. It is a great product created by great people who care about their customers. Review collected by and hosted on G2.com.

MK

Manikandan K.

Operations Manager

Mid-Market (51-1000 emp.)

8/16/2023

"TCN application usage on dialer unit"

3.5/5

What do you like best about TCN?

The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues. Review collected by and hosted on G2.com.

What do you dislike about TCN?

The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes. Review collected by and hosted on G2.com.

SG

Sugumar G.

Mid-Market (51-1000 emp.)

8/5/2023

"Utilising TCN's advantages for marketing and calling efforts"

4.5/5

What do you like best about TCN?

With the newly added LMS feature, we can immediately pause or cancel the upload if we upload the wrong database. We can create multiple user IDs and manage them easily.

preparing the broadcast in advance. Review collected by and hosted on G2.com.

What do you dislike about TCN?

TCN may get stuck when we upload several campaigns at once.

If TCN indicates this before uploading, it might be useful to identify the column mismatch in the uploaded bases before uploading. Review collected by and hosted on G2.com.

PB

Pradeepa B.

Mid-Market (51-1000 emp.)

3/13/2024

"TCN Review"

4.5/5

What do you like best about TCN?

TCN helped us to increase our call center effiencecy.The LMS feature is very useful to upload the database in ease way. Review collected by and hosted on G2.com.

What do you dislike about TCN?

uploading larger base is sometimes difficult Review collected by and hosted on G2.com.