# TCN Reviews **Vendor:** TCN **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 5 ## About TCN TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support. ## TCN Reviews ### 1. Working with TCN has been game changing!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about TCN?** I love their support team. They are always knowledgeable about their product. Always there to help us when we need it and very friendly. TCN's statistics are easy to get to and their Analytics Dashboard is one of a kind and customizable. We have been able to create our own in-house DR solution using TCN's inbound customizable templates with our Uniphore IVA. And we have experienced up-time as we have never experienced with past vendors that we have used. **What do you dislike about TCN?** I don't have anything to date that I dislike about TCN. It is a great product created by great people who care about their customers. **What problems is TCN solving and how is that benefiting you?** Using TCN is helping us to cut costs and to maintain our up-time. TCN is also helping us to keep track of our KPIs much better than in the past as previously we didn't have a live dashboard to allow us to keep track of this as close to live as TCN allows that today. ### 2. TCN application usage on dialer unit **Rating:** 3.5/5.0 stars **Reviewed by:** Manikandan K. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about TCN?** The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues. **What do you dislike about TCN?** The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes. **What problems is TCN solving and how is that benefiting you?** TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew. ### 3. Utilising TCN's advantages for marketing and calling efforts **Rating:** 4.5/5.0 stars **Reviewed by:** Sugumar G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about TCN?** With the newly added LMS feature, we can immediately pause or cancel the upload if we upload the wrong database. We can create multiple user IDs and manage them easily. preparing the broadcast in advance. **What do you dislike about TCN?** TCN may get stuck when we upload several campaigns at once. If TCN indicates this before uploading, it might be useful to identify the column mismatch in the uploaded bases before uploading. **What problems is TCN solving and how is that benefiting you?** We can pause or change campaigns at any time with TCN, and they have excellent customer service. They will react and find a solution as soon as possible if we bring up slowness. Increased productivity and the ability to reduce the number of idle callers are two of the aforementioned advantages. ### 4. TCN Review **Rating:** 4.5/5.0 stars **Reviewed by:** Pradeepa B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about TCN?** TCN helped us to increase our call center effiencecy.The LMS feature is very useful to upload the database in ease way. **What do you dislike about TCN?** uploading larger base is sometimes difficult **What problems is TCN solving and how is that benefiting you?** We can change the campaign whwnever its required.Language segregation also very easy to handle. ### 5. Review about Auto dialler & TCN software **Rating:** 5.0/5.0 stars **Reviewed by:** Bala m. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about TCN?** Easily to upload dialler bases in TCN software and we will managing the group hunt in TCN **What do you dislike about TCN?** We didnot segragte base in live dialler base **What problems is TCN solving and how is that benefiting you?** TCN solving to manage segegate the language preference bases and changing group hunt in live - [View TCN pricing details and edition comparison](https://www.g2.com/products/tcn/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+09%3A17%3A14+-0500&secure%5Bsession_id%5D=3e0e7641-3611-4905-84cd-283a24dca52a&secure%5Btoken%5D=eb276066212e8f92d5de3a184b4b94930baddc7c8452970ced32db3790116ba4&format=llm_user) ## TCN Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top TCN Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,453 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)