# What platform integrates remote support with ticketing systems?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m helping a few IT teams evaluate <a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"><strong>remote support platforms</strong></a> where the big requirement is not just remote access but also <strong>tight integration with ticketing systems</strong>. This helps support teams automatically log sessions, track resolutions, and tie support actions back to help desk workflows. From G2 feature data and user reviews, here’s what stands out:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne</strong></a><strong>:</strong> Scores high across remote support capabilities (93% screen sharing, 93% unattended access, 91% multi-session) and is built as an RMM with integrated ticketing. For MSPs and IT teams wanting one tool for device management and help desk tickets, this is a strong fit.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a><strong>: </strong>93% screen sharing, 92% file sharing, and 91% multi-session handling. It offers APIs and native integrations with many ITSM and ticketing platforms like ServiceNow and Zendesk, making it enterprise-ready.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/datto-rmm/reviews"><strong>Datto RMM</strong></a><strong>:</strong> Combines remote support with RMM features, logging support actions into tickets inside Autotask PSA and other help desk systems</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/jumpcloud/reviews"><strong>JumpCloud</strong></a><strong>:</strong> While primarily identity-focused, it offers strong remote management features (85% unattended access, 83% session recording) and integrates well with workflows for endpoint and user support.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a><strong>:</strong> Backed by the Zoho ecosystem, it has 94% unattended access and 88% file sharing, and naturally integrates with Zoho Desk and other ticketing tools, which is great for smaller IT teams.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For teams wanting a single-pane-of-glass approach, <strong>NinjaOne</strong>, <strong>Datto RMM</strong>, and <strong>Zoho Assist</strong> stand out as the most integrated, while <strong>TeamViewer</strong> is still a go-to for large-scale enterprises needing powerful integrations with existing ITSM stacks. Sharing this with the community to help those who are in similar boat and would love to hear about your experiences and get your views also on this shortlist. </p>

##### Post Metadata
- Posted at: 10 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For those already using these tools, which remote support platform has given you the &lt;em&gt;smoothest ticketing integration&lt;/em&gt;? Does it actually reduce admin work, or do you still need manual entry?&lt;/p&gt;

##### Comment Metadata
- Posted at: 10 months ago
- Author title: SaaS and Software Research





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