Having used the product for voice and messaging capabilities, this reviewer appreciates the high-quality, secure voice APIs and robust omnichannel messaging. The initial setup can be challenging, and there are frequent call drops along with slow customer support.
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Calling Quality and uptime is good and we can customize the settings as per our requirements. Review collected by and hosted on G2.com.
Everything is good so far and liked the service. Review collected by and hosted on G2.com.
Supposedly, 8x8 CPaaS solution is all about flexibility possibilities. Since I will capitalize on multiple communication channels such as SMS, voice calls, and chat, I can integrate my developed applications with ease. This saves time and frustration with it being possible to create personalized experiences of customers and to make communication easier across lots of different platforms. Review collected by and hosted on G2.com.
Although 8x8 CPaaS has quite a lot of useful features, making it operational is not the most convenient task to do. The very beginning of my journey was a bit hard to walk through, so I spent an enormous amount of my time listening to the descriptions and explanations of the platform and how it can work and benefit my apps. Review collected by and hosted on G2.com.
The system is extremely reliable and easy to use. Review collected by and hosted on G2.com.
I wish there was a back up since it is internet based. Review collected by and hosted on G2.com.
Can communicate very effectively and get past many obstacles. Review collected by and hosted on G2.com.
Customer service takes awhile to answer but once they do the issue is resolved. Review collected by and hosted on G2.com.
Ease of use, features, look & design, compatibility. Review collected by and hosted on G2.com.
Occasional glitches, setup can be hard (but not really) Review collected by and hosted on G2.com.
I like that they have a pay per use option as well as a monthly billing one. Review collected by and hosted on G2.com.
It's a little difficult to navigate the platform and sign up initially Review collected by and hosted on G2.com.
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