--- title: 8x8 Communication APIs Reviews meta_title: '8x8 Communication APIs Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how 8x8 Communication APIs works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 7 scale: '5' date_modified: '2026-07-13' parent_category: name: Development url: https://www.g2.com/categories/development --- # 8x8 Communication APIs Reviews **Vendor:** 8x8 **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.0/5.0 **Total Reviews:** 7 ## About 8x8 Communication APIs 8x8 is revolutionizing the future of business communications as a leading global Software-as-a-Service provider. Through our Communications Platform as a Service (CPaaS), we offer a cloud-based infrastructure that integrates real-time communications capabilities— inlcuding SMS, messaging apps, voice solutions, and video capabilities—directly into applications, websites, and workflows using APIs. Partnering with 8x8, organizations worldwide have successfully unified omnichannel customer communications to optimize their customer experience. ## 8x8 Communication APIs Pros & Cons **What users like:** - Users value the **high-quality voice APIs and omnichannel messaging** for improved customer engagement and security. (1 reviews) - Users value the **high-quality voice and secure omnichannel messaging** of 8x8 Communication APIs for improved customer engagement. (1 reviews) - Users praise the **excellent call quality** and customizable settings of 8x8 Communication APIs, enhancing their experience. (1 reviews) - Users value the **high-quality voice APIs** and omnichannel messaging, significantly enhancing customer engagement experiences. (1 reviews) - Users praise the **high-quality voice APIs and omnichannel messaging** of 8x8, enhancing overall customer engagement effectively. (1 reviews) - Users appreciate the **customization options** of 8x8 Communication APIs, enabling tailored settings to meet specific needs. (1 reviews) - Users value the **customization options** of 8x8 Communication APIs, tailoring settings to meet their specific needs. (1 reviews) - Messaging (1 reviews) - Users value the **customization options** of 8x8 Communication APIs, enhancing their experience through tailored settings. (1 reviews) - Quality (1 reviews) **What users dislike:** - Users experience **frequent call issues** such as drops and latency, alongside difficult setups and slow customer support. (1 reviews) - Users report **connection issues** , including frequent call drops and latency, which hinder the overall experience. (1 reviews) - Users report significant **connectivity issues** , including frequent call drops and latency that hinder user experience. (1 reviews) - Users report a **difficult initial setup** process that hinders their ability to effectively use the 8x8 Communication APIs. (1 reviews) - Users face a **difficult learning curve** due to frequent call drops, latency, and poor customer support responsiveness. (1 reviews) - Limitations (1 reviews) - Long Waiting Times (1 reviews) - Poor Call Quality (1 reviews) - Poor Customer Support (1 reviews) - Slow Performance (1 reviews) ## 8x8 Communication APIs Reviews ### 1. High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging **Rating:** 4.0/5.0 stars **Reviewed by:** Alfiya N. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about 8x8 Communication APIs?** High-quality, secure voice APIs and robust omnichannel messaging for WhatsApp and SMS, enhancing customer engagement. **What do you dislike about 8x8 Communication APIs?** Frequent call drops/latency, difficult initial setup, and poor customer support with long resolution times. **What problems is 8x8 Communication APIs solving and how is that benefiting you?** Solve the problem of fragmented customer communication by providing a single, cloud-based platform to integrate voice, SMS, chat, and video into apps and workflows ### 2. Excellent Product with all the required communication features **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjeev S. | IT Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about 8x8 Communication APIs?** Calling Quality and uptime is good and we can customize the seetings as per our requirements. **What do you dislike about 8x8 Communication APIs?** Everything is good so far and liked the service. **What problems is 8x8 Communication APIs solving and how is that benefiting you?** 1. Its a most relialble product for calling to clients. 2. Hassle free calling. 3. Call recording ### 3. Generate a higher level of engagement **Rating:** 3.5/5.0 stars **Reviewed by:** Mahmoud I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about 8x8 Communication APIs?** Supposedly, 8x8 CPaaS solution is all about flexibility possibilities. Since I will capitalize on multiple communication channels such as SMS, voice calls, and chat, I can integrate my developed applications with ease. This saves time and frustration with it being possible to create personalized experiences of customers and to make communication easier across lots of different platforms. **What do you dislike about 8x8 Communication APIs?** Although 8x8 CPaaS has quite a lot of useful features, making it operational is not the most convenient task to do. The very beginning of my journey was a bit hard to walk through, so I spent an enormous amount of my time listening to the descriptions and explanations of the platform and how it can work and benefit my apps. **What problems is 8x8 Communication APIs solving and how is that benefiting you?** In the starting stage, we faced some impediments that hampered the communication between us and our customers. However, 8x8 CPaaS overcame all these challenges which have eventually led to effective communication between our customers and us. It provides for instant updates, fast personalized interactions and a very uniform experience for my clients. This is one of the attributes which have enabled us to increase consumer satisfaction. ### 4. Reliable Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about 8x8 Communication APIs?** The system is extremely reliable and easy to use. **What do you dislike about 8x8 Communication APIs?** I wish there was a back up since it is internet based. **What problems is 8x8 Communication APIs solving and how is that benefiting you?** We are able to keep in contact with each other and our clients, via phone and SMS. ### 5. Great system. **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about 8x8 Communication APIs?** Can communicate very effectively and get past many obstacles. **What do you dislike about 8x8 Communication APIs?** Customer service takes awhile to answer but once they do the issue is resolved. **What problems is 8x8 Communication APIs solving and how is that benefiting you?** Dropped calls for some reason became an issue. ### 6. Easy to use, does the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about 8x8 Communication APIs?** Ease of use, features, look & design, compatibility. **What do you dislike about 8x8 Communication APIs?** Occasional glitches, setup can be hard (but not really() **What problems is 8x8 Communication APIs solving and how is that benefiting you?** Efficiency in connecting and communicating in a fully remote company with multiple different departments. ### 7. Good as a chatbot and sms **Rating:** 3.0/5.0 stars **Reviewed by:** Shanice M. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about 8x8 Communication APIs?** I like that they have a pay per use option as well as a monthly billing one. **What do you dislike about 8x8 Communication APIs?** It's a little difficult to navigate the platform and sign up initially **What problems is 8x8 Communication APIs solving and how is that benefiting you?** lets me chat with clients through sms and messaging. Helps keep constant contact with leads . Less of my time being used - [View 8x8 Communication APIs pricing details and edition comparison](https://www.g2.com/products/8x8-communication-apis/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+13%3A33%3A09+-0500&secure%5Bsession_id%5D=fd0f49ee-b65c-4466-9f2d-1d0d5138c48e&secure%5Btoken%5D=97f96725a87736c2f69628d94759d8fd3bb18a04ecef8ae508ad4bf20c3f5736&format=llm_user) ## 8x8 Communication APIs Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## 8x8 Communication APIs Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Platform Features** - Video Capture - Image Editor - Screen Capture - Scrolling Capture - Screen Record - Text Extraction **Generative AI** - AI Text-to-Speech **Development - API Platforms** - API Testing - Scalability - Orchestration - Data Security **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation **Organization** - Search - Permissions - Organization **Collaboration - API Platforms** - Visibility - Access Control - Design Management **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards **Customization** - Customizable Thumbnails - Annotations - Frames & Background **API Management - API Platforms** - API Monitoring - Traffic Control - Gateway - Logs/Documentation - Monetization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Analytics** - Viewer Reactions - Engagement Insights - Viewer Insights **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top 8x8 Communication APIs Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (458 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,449 reviews)