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Top 10 Balto Alternatives & Competitors

(587)4.8 out of 5

Reviewers exploring Balto often also consider these top-rated options in the same software category. Contact Center Quality Assurance Software is used by teams seeking quick, simple platforms with features like calibration, training, and compliance, according to G2 reviews. In most cases, users compare alternatives based on reliability and ease of use.
The best overall alternative to Balto is Observe.AI, rated ~4.6 stars on G2 from 217+ reviewers. It is frequently praised for efficiency and helpful. Other well-known alternatives to Balto are:

Gong – known for helpful and call recording (G2 star rating ~4.7)
Chorus by ZoomInfo – highly rated for ai summary and helpful (G2 star rating ~4.5)
NiCE CXone – offers efficiency and helpful (G2 star rating ~4.3)
Talkdesk – best suited for teams that need efficiency and call management (G2 star rating ~4.4)

Browse top options below. Based on G2 review data, Balto is most commonly used in industries like Contact Center Quality Assurance Software, Conversation Intelligence Software, Speech Analytics Software. Compare user ratings by vertical to find the best fit.

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Top 10 Alternatives to Balto Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Balto stacks up to the competition, check reviews from current & previous users in industries like Insurance, Telecommunications, and Health, Wellness and Fitness, and find the best product for your business.

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Talkdesk

By Talkdesk

4.4/5

(2,503)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to Balto, Talkdesk is:

Slower to reach roi

Categories in common with Balto:

AI Customer Support Agents

Contact Center Quality Assurance

Speech Analytics

Conversation Intelligence