Top 10 Balto Alternatives & Competitors

Top 10 Alternatives to Balto Recently Reviewed By G2 Community

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Observe.AI
By Observe.AI
4.6/5
(238)
Product Description
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
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Reviewers say compared to Balto, Observe.AI is:
Slower to reach roi
Categories in common with Balto:
AI Customer Support Agents
AI Agents For Business Operations
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Gong
By Gong
4.7/5
(6,434)
Product Description
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
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Categories in common with Balto:
Conversation Intelligence
Sales Coaching

Chorus by ZoomInfo
By ZoomInfo
4.5/5
(2,985)
Product Description
Chorus.ai is a leading conversation intelligence platform; it transcribes and analyzes sales meetings in real-time.
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Categories in common with Balto:
Conversation Intelligence
Sales Coaching
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Salesken
By Salesken
4.9/5
(395)
Product Description
Conversational Intelligence for sales teams to sell better
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Reviewers say compared to Balto, Salesken is:
Easier to admin
Better at meeting requirements
Better at support
Categories in common with Balto:
Conversation Intelligence
Sales Coaching

CallMiner Eureka
By CallMiner
4.5/5
(223)
Product Description
CallMiner Eureka is an end-to-end CX automation platform, combining AI-powered conversation intelligence with advanced automation and agent augmentation to improve customer experience and reduce operational costs
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Reviewers say compared to Balto, CallMiner Eureka is:
Slower to reach roi
Categories in common with Balto:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Talkdesk
By Talkdesk
4.4/5
(2,500)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Balto, Talkdesk is:
Slower to reach roi
Categories in common with Balto:
AI Customer Support Agents
Contact Center Quality Assurance
Speech Analytics

Convin.ai
By Convin
4.7/5
(549)
Product Description
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
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Reviewers say compared to Balto, Convin.ai is:
More expensive
Categories in common with Balto:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Fathom
By Fathom
5/5
(6,336)
Product Description
Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.
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Reviewers say compared to Balto, Fathom is:
Easier to admin
Better at meeting requirements
Better at support
Categories in common with Balto:
Conversation Intelligence
Sales Coaching

Gryphon ONE
By Gryphon AI
4.2/5
(442)
Product Description
Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​Customer Experience – Gryphon's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​Risk Mitigation – ​Gryphon has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring Opt-Out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.
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Reviewers say compared to Balto, Gryphon ONE is:
Slower to reach roi
Categories in common with Balto:
Contact Center Quality Assurance
Conversation Intelligence
Sales Coaching

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers