Balto Pricing Overview

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Balto has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact Balto to obtain current pricing.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

Average Discount

11%

Perceived Cost

$$$$$

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Balto Pricing Reviews

(2)

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/19/2024

"Balto makes call reviews a breeze."

5/5

What do you like best about Balto?

Balto is a great call assistant for our support analysts. It provides reminders of critical call script items and helps guide the analysts through effective call handling. The best benefits start after the call. Analysts are provided customizable call summary information that can be used to fill out tickets, all calls are QA scored, and supervisors are provided AI powered search and analysis features. Balto has been extremely helpful with implementation and recommendations for effective usage. Review collected by and hosted on G2.com.

What do you dislike about Balto?

We have a complicated service provider environment. Some tasks can be tedious where a change or report needs to be run 30+ times manually. Overall, this does not apply to day-to-day operations just changes. Review collected by and hosted on G2.com.

What problems is Balto solving and how is that benefiting you?

Agents have complicated call scripts that need to be followed, Balto automatically selects the correct script and provides easy to follow guidance during the call. Call reviews were very time consuming and inconsistent. Balto makes finding "interesting" calls a matter of a few clicks. What used to take hours is now a matter of minutes. We used to spend days creating call libraries for training purposes. Now, we can use AI powered analysis to identify common issues, pull call audio, and generate transcripts in a fraction of the time. Analyst compliance with call scripts has increased dramatically within a few months. Review collected by and hosted on G2.com.

Eric M.

Customer Service Representative Level 1

Small-Business (50 or fewer emp.)

6/25/2024

"The Pros and Cons of using Balto."

4/5

What do you like best about Balto?

The scripts and troubleshooting guide that pops up depending on the customers concern by picking up certain keywords and audio cues during the conversation. The installation is hassle free and you only need your email address to login. Once it is installed, you can use it everyday and right away without the need to reinstall it or any over-complicated setup. It does not cause conflict with other tools such as Zoom. Support is available 24/7 so anytime there is an issue, we can contact them to resolve it. Review collected by and hosted on G2.com.

What do you dislike about Balto?

If the script or troubleshooting guide does not pop up, you need to look for it manually. There is no option to search them through entering keywords on the app. There also instances that "fillers" from the customer are being picked up as if the user is the one doing those fillers, which sometimes provide incorrect feed back. Review collected by and hosted on G2.com.