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Balto is a great call assistant for our support analysts. It provides reminders of critical call script items and helps guide the analysts through effective call handling. The best benefits start after the call. Analysts are provided customizable call summary information that can be used to fill out tickets, all calls are QA scored, and supervisors are provided AI powered search and analysis features. Balto has been extremely helpful with implementation and recommendations for effective usage. Review collected by and hosted on G2.com.
We have a complicated service provider environment. Some tasks can be tedious where a change or report needs to be run 30+ times manually. Overall, this does not apply to day-to-day operations just changes. Review collected by and hosted on G2.com.
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