Compare Balto and Gong 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(579)4.8 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoGong
Star Rating
(6,574)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed meeting messages, which help users understand customer needs better. This feature is particularly praised for its accuracy and the ability to revisit important discussions, making it a valuable tool for sales professionals.
- Users say Balto stands out for its live note-taking capabilities during calls. The "Sentiments Now" feature and its ability to summarize conversations accurately are highlighted as significant advantages, ensuring that users capture essential data in real-time.
- Reviewers mention that Gong's implementation process is quick and intuitive, with many users appreciating the ease of setup. This allows teams to start leveraging the software's capabilities without extensive training or onboarding.
- According to verified reviews, Balto's real-time scripts and troubleshooting guides are a game-changer for users, as they provide context-sensitive assistance based on keywords and audio cues. This feature helps sales reps address customer concerns more effectively during calls.
- G2 reviewers highlight that while Gong has a higher overall satisfaction score, Balto receives commendations for its quality of support and user-friendly interface, making it a strong contender for teams looking for a straightforward solution.
- Users report that Gong's advanced call analysis and machine learning capabilities significantly enhance their understanding of communication patterns, while Balto's focus on sentiment analysis and real-time feedback helps users adapt their approach on the fly.
Pricing
Entry-Level Pricing
Balto
No pricing availableGong
No pricing availableFree Trial
Balto
No trial information availableGong
No trial information availableRatings
Meets Requirements
9.5
413
9.4
5,012
Ease of Use
9.6
416
9.3
5,071
Ease of Setup
9.6
224
9.1
1,284
Ease of Admin
9.4
120
9.1
774
Quality of Support
9.6
401
9.2
3,560
Has the product been a good partner in doing business?
9.8
122
9.3
776
Product Direction (% positive)
9.8
379
9.0
4,685
Features by Category
Lead Facilitation
Not enough data
7.1
347
Not enough data
7.3
341
Not enough data
7.5
346
Not enough data
7.6
345
Organization
Not enough data
8.3
350
Not enough data
8.3
346
Not enough data
8.3
345
Performance Analysis
Not enough data
8.5
347
Not enough data
8.6
352
Sales Analysis
Not enough data
7.7
331
Not enough data
7.9
337
Generative AI
Not enough data
8.6
286
Not enough data
8.9
293
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
Not enough data
7.9
53
Not enough data
8.2
55
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
103
Not enough data
7.9
107
Not enough data
8.3
105
Not enough data
7.3
98
Not enough data
8.5
105
Not enough data
8.4
102
Not enough data
8.5
98
Repeatability and Reportability
Not enough data
8.2
100
Not enough data
8.0
101
Not enough data
7.9
99
Not enough data
8.4
108
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
91
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
93
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
48
Call Analytics
9.4
204
9.6
2787
|
Verified
9.4
208
8.8
2480
|
Verified
9.4
219
9.1
2700
|
Verified
Feature Not Available
8.3
1793
|
Verified
Artificial Intelligence - Conversation Intelligence
Feature Not Available
8.6
1870
|
Verified
9.3
200
8.3
2539
|
Verified
Not enough data
9.0
5
Generative AI
9.4
134
8.9
696
Agentic AI - Conversation Intelligence
Not enough data
8.0
135
Not enough data
8.0
134
Not enough data
8.1
142
Not enough data
8.0
135
Not enough data
8.2
137
Not enough data
8.1
136
Not enough data
8.0
135
Quality Assurance
9.6
165
Not enough data
9.5
162
Not enough data
9.5
160
Not enough data
Engagement
9.6
169
Not enough data
9.6
164
Not enough data
9.5
167
Not enough data
Performance
9.5
164
Not enough data
9.7
165
Not enough data
Generative AI
9.4
128
Not enough data
9.3
128
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
8.3
58
Not enough data
8.6
59
Not enough data
8.3
58
Data Sourcing
Not enough data
8.5
747
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
804
Not enough data
8.6
725
Predictive Analytics
Not enough data
8.1
720
Not enough data
8.4
750
Not enough data
8.2
736
Not enough data
8.3
722
Sales Management
Not enough data
8.6
760
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
828
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
62
Not enough data
8.3
62
Not enough data
8.3
60
Training
9.4
156
9.0
1965
|
Verified
9.5
152
9.0
2176
|
Verified
9.3
145
8.6
1525
|
Verified
Feature Not Available
9.2
2215
|
Verified
Feedback
9.5
143
9.3
2369
|
Verified
9.4
153
9.0
1851
|
Verified
9.4
146
9.0
1892
|
Verified
9.3
148
8.8
1603
|
Verified
9.3
150
8.9
1789
|
Verified
9.4
151
8.9
1876
|
Verified
9.3
147
Feature Not Available
Generative AI
9.4
83
8.9
386
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
9.2
10
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.4
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.6
9
Not enough data
Not enough data
Not enough data
8.9
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Gong are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Speech Analytics, and Natural Language Generation (NLG)
Gong is categorized as Revenue Operations & Intelligence (RO&I), Sales Engagement, AI Sales Assistant, Sales Analytics, and Revenue AI Platforms
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.4%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.3%
Hospital & Health Care
3.7%
Other
27.2%
Computer Software
37.5%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.4%
Discussions
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
When was Balto created and for what industry was it originally intended for?
1 Comment
MB
Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement.
We realized...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
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