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Compare Balto and Gong 
Featured Products
At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (69.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(570)4.8 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoGong
Star Rating
(6,468)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing comprehensive insights from sales calls, with users highlighting its powerful AI features that allow for easy keyword searches and automated follow-ups. This capability is particularly appreciated by those who rely on detailed call analysis to improve their sales strategies.
- Users say Balto shines in its automation capabilities, significantly reducing manual work for agents. Reviewers mention that the dynamic prompts for discovery questions and rebuttals streamline the conversation process, making it easier for agents to engage effectively with customers.
- According to verified reviews, Gong is praised for its user-friendly interface and seamless integration with existing systems, which enhances the overall user experience. One user noted the ease of compiling calls into cloud projects, allowing for better tracking of customer interactions.
- Reviewers mention that Balto's implementation process is notably smooth, with many users appreciating the clear guidance provided during setup. This positive feedback indicates that Balto prioritizes customer support during the onboarding phase, which can be crucial for teams looking to get up and running quickly.
- G2 reviewers highlight that while Gong has a higher overall satisfaction score, Balto's ratings for support and ease of use are slightly better, suggesting that users find Balto's customer service responsive and helpful. This can be a deciding factor for teams that value ongoing support.
- Users say that Gong's advanced call recording features, including AI note-taking, provide a significant advantage for teams focused on improving their sales techniques. In contrast, while Balto offers solid features, some users feel that Gong's capabilities in this area are more robust and impactful for sales coaching.
Pricing
Entry-Level Pricing
Balto
No pricing availableGong
No pricing availableFree Trial
Balto
No trial information availableGong
No trial information availableRatings
Meets Requirements
9.5
409
9.4
4,953
Ease of Use
9.6
412
9.3
5,009
Ease of Setup
9.6
221
9.1
1,234
Ease of Admin
9.5
119
9.1
771
Quality of Support
9.6
397
9.2
3,517
Has the product been a good partner in doing business?
9.8
121
9.3
773
Product Direction (% positive)
9.8
375
9.0
4,631
Features by Category
Lead Facilitation
Not enough data
7.1
349
Not enough data
7.3
343
Not enough data
7.5
347
Not enough data
7.6
346
Organization
Not enough data
8.3
351
Not enough data
8.3
347
Not enough data
8.3
348
Performance Analysis
Not enough data
8.5
349
Not enough data
8.6
353
Sales Analysis
Not enough data
7.7
333
Not enough data
7.9
339
Generative AI
Not enough data
8.6
286
Not enough data
8.9
293
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
103
Not enough data
7.9
105
Not enough data
8.3
102
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Repeatability and Reportability
Not enough data
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
91
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Call Analytics
9.4
204
9.6
2758
|
Verified
9.4
208
8.8
2467
|
Verified
9.4
219
9.1
2667
|
Verified
Feature Not Available
8.3
1794
|
Verified
Artificial Intelligence - Conversation Intelligence
Feature Not Available
8.6
1871
|
Verified
9.3
200
8.3
2521
|
Verified
Not enough data
Not enough data
Generative AI
9.4
134
8.9
678
Agentic AI - Conversation Intelligence
Not enough data
8.0
135
Not enough data
8.0
134
Not enough data
8.2
133
Not enough data
8.0
135
Not enough data
8.2
135
Not enough data
8.1
135
Not enough data
7.9
134
Quality Assurance
9.6
165
Not enough data
9.5
162
Not enough data
9.5
159
Not enough data
Engagement
9.6
167
Not enough data
9.6
163
Not enough data
9.5
165
Not enough data
Performance
9.5
163
Not enough data
9.7
165
Not enough data
Generative AI
9.4
128
Not enough data
9.4
128
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Data Sourcing
Not enough data
8.5
744
Not enough data
8.7
789
Not enough data
8.5
716
Not enough data
8.9
804
Not enough data
8.6
727
Predictive Analytics
Not enough data
8.1
722
Not enough data
8.4
751
Not enough data
8.2
737
Not enough data
8.3
724
Sales Management
Not enough data
8.6
760
Not enough data
8.2
722
Not enough data
8.7
759
Not enough data
9.0
826
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Training
9.4
156
9.0
1967
|
Verified
9.5
152
9.0
2179
|
Verified
9.3
145
8.6
1529
|
Verified
Feature Not Available
9.2
2217
|
Verified
Feedback
9.5
143
9.3
2372
|
Verified
9.4
153
9.0
1853
|
Verified
9.4
146
9.0
1896
|
Verified
9.3
148
8.8
1606
|
Verified
9.3
150
8.9
1792
|
Verified
9.4
151
8.9
1880
|
Verified
9.3
147
Feature Not Available
Generative AI
9.4
83
8.9
388
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Gong are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Speech Analytics, and Natural Language Generation (NLG)
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Sales Engagement, AI Sales Assistant, and Sales Analytics
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.8%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.0%
Computer Software
37.5%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.4%
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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