---
title: Sangoma Reviews
meta_title: 'Sangoma Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Sangoma works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-09-02'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# Sangoma Reviews
**Vendor:** NetFortris  
**Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Sangoma
NetFortris Analytics deliver deep, actionable insights into your communications solution and your operations.



## Sangoma Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users find the **convenience** of tracking agents and monitoring calls enhances their overall experience significantly. (1 reviews)
- Users value the **great features** of Sangoma, enabling call tracking and monitoring for enhanced communication awareness. (1 reviews)

## Sangoma Reviews
  ### 1. Convenient Call Tracking and Monitoring with Minor Data Accuracy Issues

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shane . | Sr. Customer Support and onboarding Executive, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** October 14, 2025

**What do you like best about Sangoma?**

It was very convenient, we could track other agents  who were connected on other calls as well. So Everyone was aware who is talking to whom. Moreover multiple functionalities as monitoring others calls as well and listening recorded calls. Great features

**What do you dislike about Sangoma?**

Sometimes it was a bit inaccurate with the data. But rest everything has been fine.

**What problems is Sangoma solving and how is that benefiting you?**

We have a call center and multiple people working, so it is easy to track everyone and what they are doing.



- [View Sangoma pricing details and edition comparison](https://www.g2.com/products/sangoma/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-08+23%3A44%3A01+-0500&secure%5Bsession_id%5D=f61b1082-b413-42fc-a4d1-f14079ed3d5a&secure%5Btoken%5D=52b61148687bc6dd53b285f45f234b169cdb5c27072fabf8e45e269036cee284&format=llm_user)

## Sangoma Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

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