Best WhatsApp Marketing Software - Page 2

How Many WhatsApp Marketing Software Products Does G2 Track?

Total Products under this Category: 380

Category Stats (Nov 2026)

  • Average Rating: 4.6/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Netcapz (+5.26%) - Among all products in this category, Netcapz recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank WhatsApp Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 36,000+ Authentic Reviews
  • 380+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for WhatsApp Marketing Software

G2 Grid® for WhatsApp Marketing Software plotting products by satisfaction and market presence

Highlighted products: WhatsApp Business Platform, Insider One, Wati, respond.io, 360Dialog, WebEngage, indigitall, and CleverTap.

Underlying data: [Grid® JSON](https://www.g2.com/categories/whatsapp-marketing/grids.json?focus%5B%5D=whatsapp-business-platform&focus%5B%5D=insider-one&focus%5B%5D=wati&focus%5B%5D=respond-io&focus%5B%5D=360dialog&focus%5B%5D=webengage&focus%5B%5D=indigitall&focus%5B%5D=clevertap)

DoubleTick.io

DoubleTick is a comprehensive, mobile-friendly WhatsApp Business API-powered marketing and CRM tool designed to enhance sales efficiency and customer engagement. It enables businesses to automate communication, manage customer interactions, and drive sales growth through the world's most popular messaging platform. With features like a cloud-based team inbox, bulk messaging, chatbots, dynamic cataloging, and real-time analytics, DoubleTick streamlines sales processes and fosters stronger customer relationships. Key Features and Functionality: - Cloud-Based Team Inbox: Facilitates collaborative customer communication by allowing multiple team members to manage conversations with role-based access controls. - Broadcast and Bulk Messaging: Enables sending personalized messages to a large audience simultaneously, enhancing customer engagement and marketing reach. - Chatbots and Automation: Deploys intelligent chatbots to handle FAQs, process requests, and qualify leads, providing 24/7 customer support and reducing manual workload. - Dynamic Cataloging: Allows businesses to share product catalogs directly through WhatsApp, enabling customers to browse and place orders seamlessly. - Real-Time Analytics and Reports: Offers in-depth insights into team performance, customer interactions, and campaign effectiveness, aiding in data-driven decision-making. - Role-Based Access Control: Assigns specific roles and permissions to team members, ensuring secure and efficient management of customer interactions. Primary Value and Solutions Provided: DoubleTick addresses the need for efficient and scalable customer communication by leveraging WhatsApp's widespread usage. It automates routine tasks, accelerates response times, and centralizes customer interactions, reducing operational overhead. By integrating with existing business tools and providing real-time analytics, DoubleTick empowers businesses to enhance customer engagement, improve sales conversion rates, and build lasting customer relationships. Its user-friendly interface and mobile accessibility ensure that businesses of all sizes can effectively manage their sales and marketing efforts on a single platform.

Average Rating: 4.6/5.0

Total Reviews: 133

Who Is the Company Behind DoubleTick.io?

Who Uses This Product?

  • Top Industries: Real Estate, Manufacturing
  • Company Size: 67% Small, 25% Medium

What Do G2 Reviewers Say About DoubleTick.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the excellent customer support from DoubleTick.io, enhancing their user experience and resolving issues effectively.
  • Users appreciate the ease of use of DoubleTick.io, benefiting from its automation and intuitive interface for seamless management.
  • Users find the initial setup incredibly easy, streamlining the process and enhancing overall experience with DoubleTick.io.
  • Users value the time-saving automation features of DoubleTick.io, enhancing lead management and streamlining processes efficiently.
  • Users appreciate the great features and easy setup of DoubleTick.io, enhancing automation and saving valuable time.
Cons
  • Users report experiencing frequent account manager changes, leading to inconsistencies and service disruptions with DoubleTick.io.
  • Users find that AI limitations can be restrictive in certain countries, impacting the effectiveness of automated messages.
  • Users report communication issues with DoubleTick.io, as features may not function effectively in all regions.
  • Users often face complex setup challenges with DoubleTick.io, making the initial experience frustrating.
  • Users often face delay issues with DoubleTick.io, but commend the support team's assistance during downtime.

What Are Recent G2 Reviews of DoubleTick.io?

MoEngage

MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2 billion users monthly, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, the platform has evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels. At the core of our platform is Merlin AI - a purpose-built Agentic AI for marketing teams. MoEngage’s Merlin AI enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights, and automate marketing workflows. With our acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale. Industry analysts and the marketers who use the platform every day agree: MoEngage is the leading modern alternative to legacy marketing clouds. It has been recognized as a top 4 vendor in The Forrester Wave™ for Cross-Channel Marketing Hubs 2024, a Visionary in Gartner® Magic Quadrant™ for Personalization Engines 2026, and a Leader in the IDC MarketScape for AI-enabled Customer Data Platforms 2026. This analyst validation is backed up by customers, who have named MoEngage as a "Customers’ Choice" in the Gartner® Peer Insights™ Voice of the Customer for Multichannel Marketing Hubs for three years in a row! MoEngage helps brands in 60+ countries to create standout digital experiences for more than 2 billion customers every month. MoEngage is backed by leading investors, including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, with 800+ employees across 15 global offices, recently closing a $280M Series F round.

Average Rating: 4.5/5.0

Total Reviews: 520

Who Is the Company Behind MoEngage?

  • Seller: MoEngage
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    956 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Digital Marketing Manager
  • Top Industries: Financial Services, Online Media
  • Company Size: 55% Medium, 25% Small

What Do G2 Reviewers Say About MoEngage?

AI-generated summary from verified user reviews

Pros
  • Users praise MoEngage for its ease of use, making segmentation and campaign creation intuitive and efficient.
  • Users appreciate the powerful segmentation engine of MoEngage, facilitating targeted campaigns and meaningful user engagement.
  • Users appreciate the powerful analytics of MoEngage, enabling effective tracking and segmentation for impactful campaigns.
  • Users find MoEngage extremely helpful for segmenting flows and data, facilitating effective campaign management and user tracking.
  • Users appreciate the intuitive campaign management of MoEngage, enabling effective user engagement across multiple channels effortlessly.
Cons
  • Users note the missing features in MoEngage, including limited personalization and unclear event setup processes.
  • Users note a significant learning curve with MoEngage, finding it overwhelming and complex during initial setup.
  • Users find management of complex segments challenging due to naming discipline, slow UI, and unclear event setups.
  • Users find the complexity of MoEngage challenging, especially without strict naming conventions for segments and conditions.
  • Users find the difficult learning curve challenging, which can hinder their ability to maximize MoEngage's capabilities.

What Are Recent G2 Reviews of MoEngage?

What Are G2 Users Discussing About MoEngage?

Gupshup

Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.

Average Rating: 4.4/5.0

Total Reviews: 66

Who Is the Company Behind Gupshup?

  • Seller: Gupshup
  • Year Founded: 2004
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    936 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Automotive, Computer Software
  • Company Size: 49% Medium, 30% Large

What Do G2 Reviewers Say About Gupshup?

AI-generated summary from verified user reviews

Pros
  • Users find Gupshup to be user-friendly and easy to navigate, enhancing their marketing and communication efforts significantly.
  • Users value the prompt and effective customer support from Gupshup, enhancing their overall experience and satisfaction.
  • Users highlight the ease of use and helpful support of Gupshup for effective marketing and communication.
  • Users appreciate the easy integrations of Gupshup, enabling quick adoption of new communication channels and features.
  • Users appreciate Gupshup for its wide variety of features, enhancing communication efficiency across multiple channels.
Cons
  • Users feel the dashboard issues hinder usability, lacking a unified interface and requiring enhancement in reports.
  • Users experience poor customer support due to slow response times and lack of dedicated assistance.
  • Users often experience slow performance, with lagging and delayed template reflection impacting their workflow efficiency.
  • Users find the delayed response from Gupshup's support team frustrating, affecting their overall experience.
  • Users find the reporting features inadequate, citing complications and the need for more intuitive dashboards.

What Are Recent G2 Reviews of Gupshup?

What Are G2 Users Discussing About Gupshup?

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WHATO CRM

WHATO CRM is a WhatsApp Web–based CRM designed for small businesses and sales teams in LATAM that use WhatsApp as their main sales and customer support channel. It helps organize conversations, automate follow-ups, manage leads visually with Kanban boards, use chatbots and quick replies, and improve response times without relying on complex traditional CRMs.

Average Rating: 5.0/5.0

Total Reviews: 11

Who Is the Company Behind WHATO CRM?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of WHATO CRM?

AtomChat.io

AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners!

Average Rating: 4.7/5.0

Total Reviews: 98

Who Is the Company Behind AtomChat.io?

Who Uses This Product?

  • Top Industries: Higher Education, Automotive
  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About AtomChat.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the smooth performance and integration of AtomChat.io, enhancing marketplace efficiency without added complexities.
  • Users value the easy setup of AtomChat.io, which integrates seamlessly and enhances their marketplace experience.
  • Users appreciate the seamless integrations of AtomChat.io, enhancing marketplace functionality without added complexity.
  • Users value the versatility and integration of AI technology, enhancing their overall experience with AtomChat.io.
  • Users appreciate the automation features for reporting and task setup, enhancing efficiency and workflow management.
Cons
  • Users report functionality issues with AtomChat.io, citing limited Salesforce integration and inadequate log filtering capabilities.
  • Users find the integration issues with Salesforce limited, recommending more flexible CRM platforms alongside AtomChat.io.
  • Users find the Salesforce integration limited, requiring them to pair Atom with more adaptable CRM solutions.
  • Users face inefficiency with AtomChat.io due to difficulties in filtering agent logs effectively.
  • Users find integration difficulty with AtomChat.io due to its limited Salesforce functionality and suggest alternative CRM tools.

What Are Recent G2 Reviews of AtomChat.io?

SleekFlow

SleekFlow is an AI suite for revenue-driving conversations. Trusted by over 7,000+ businesses across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.

Average Rating: 4.6/5.0

Total Reviews: 200

Who Is the Company Behind SleekFlow?

  • Seller: SleekFlow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    204 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Founder
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 74% Small, 20% Medium

What Do G2 Reviewers Say About SleekFlow?

AI-generated summary from verified user reviews

Pros
  • Users find SleekFlow's interface easy to use, allowing quick onboarding and a seamless multi-channel chat experience.
  • Users value the fast and reliable customer support of SleekFlow, enhancing their overall experience and satisfaction.
  • Users value the automation features of SleekFlow, enhancing efficiency with follow-ups and seamless Shopify integration.
  • Users commend SleekFlow for its effective collaboration tools, enhancing team communication and operational efficiency across multiple channels.
  • Users appreciate the helpful support from SleekFlow's team, ensuring a smooth and efficient experience during onboarding.
Cons
  • Users find the missing features in SleekFlow limit functionality and hinder user experience across the platform.
  • Users find the pricing to be overly high, limiting access to essential features for smaller teams and solopreneurs.
  • Users find the limited features particularly challenging, especially for those needing advanced tools and analytics.
  • Users find messaging issues with SleekFlow, including limitations on WhatsApp automated responses and user interface challenges.
  • Users report a slow loading experience with SleekFlow, causing delays in message access and overall functionality.

What Are Recent G2 Reviews of SleekFlow?

What Are G2 Users Discussing About SleekFlow?

Infobip

Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents.

Average Rating: 4.2/5.0

Total Reviews: 58

Who Is the Company Behind Infobip?

  • Seller: Infobip
  • Year Founded: 2006
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    3,531 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 43% Medium, 38% Small

What Do G2 Reviewers Say About Infobip?

AI-generated summary from verified user reviews

Pros
  • Users find Infobip to be easy to use, with seamless integration and effective omnichannel communication capabilities.
  • Users appreciate the easy integrations of Infobip, enabling seamless connections with various CCAAS systems and tools.
  • Users love the easy integration with multiple systems, enhancing connectivity and engagement across channels.
  • Users value the omnichannel engagement of Infobip, simplifying customer connection and enhancing interaction options.
  • Users value the engagement increase from Infobip's omnichannel capabilities, enhancing customer interaction and segmentation.
Cons
  • Users cite poor customer support, often experiencing slow response times that hinder their overall satisfaction with Infobip.
  • Users frequently experience delays in support responses, which impacts their overall satisfaction with Infobip's service.
  • Users experience poor response times from Infobip support, often waiting up to three days for assistance.
  • Users often experience delay issues with the support team's responses, impacting their overall satisfaction with Infobip.
  • Users feel that the limited features in Infobip hinder usability, with a significant need for basic options.

What Are Recent G2 Reviews of Infobip?

What Are G2 Users Discussing About Infobip?

Emovur - WhatsApp Business API

Emovur – Complete WhatsApp Business API Solution. Emovur is a comprehensive WhatsApp Business API platform designed to help businesses scale their communication effortlessly. Whether you're managing customer interactions, automating workflows, or running targeted campaigns, Emovur provides everything you need to leverage WhatsApp for business growth. Key Features: ✅ Campaign Manager – Launch and track WhatsApp marketing campaigns with ease. ✅ No-Code AI Chatbots – Automate conversations with intelligent, no-code chatbots. ✅ WhatsApp CRM – Manage leads, sales, and customer interactions from a unified inbox. ✅ Shared Team Inbox – Enable seamless collaboration with multiple agents handling chats. ✅ WhatsApp E-commerce & Payments – Sell and collect payments directly on WhatsApp. ✅ Click-to-WhatsApp (CTWA) Ads – Drive conversions with optimized WhatsApp ads. ... and much more! 🤝 More Than Just a SaaS Platform Emovur isn’t just another WhatsApp API provider—we are solution experts. Our team works with you to understand your business needs, uncover growth opportunities, and help you fully maximize the power of WhatsApp Business API. With a dedicated relationship manager, you get personalized support, strategic consultancy, and hands-on guidance whenever you need it. Why Choose Emovur? 💰 Affordable & Scalable – Designed to fit businesses of all sizes, from startups to enterprises. 🔒 Reliable & Secure – Enterprise-grade security and uptime you can trust. 🎯 Expert-Led Approach – We bring deep expertise to help you achieve your WhatsApp goals. Start your journey with Emovur and unlock the full potential of WhatsApp for your business!🚀

Average Rating: 4.7/5.0

Total Reviews: 25

Who Is the Company Behind Emovur - WhatsApp Business API?

  • Seller: Emovur
  • Year Founded: 2018
  • HQ Location: Bengaluru , IN
  • LinkedIn® Page: linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive
  • Company Size: 68% Small, 24% Medium

What Do G2 Reviewers Say About Emovur - WhatsApp Business API?

AI-generated summary from verified user reviews

Pros
  • Users commend the outstanding customer support of Emovur, ensuring quick resolution of queries and seamless integration.
  • Users commend the ease of use of Emovur, highlighting its user-friendly interface and efficient support team.
  • Users value the easy integrations of Emovur, enhancing workflow and improving customer engagement with a user-friendly interface.
  • Users value time-saving features of Emovur, simplifying operations and enhancing customer engagement effortlessly.
  • Users highlight the significant increase in customer engagement brought by Emovur's efficient WhatsApp automation features.
Cons
  • Users find the lack of separate login IDs for client access a significant limitation in account management.
  • Users experience buggy features on the dashboard, impacting usability, but believe they are solvable with improvements.
  • Users report dashboard issues with bugs that hinder functionality, but believe improvements are possible for a better experience.
  • Users find the difficult learning curve of Emovur's UX challenging, especially for newcomers to the platform.
  • Users find the UX challenging for beginners, making it hard to navigate and utilize the platform effectively.

What Are Recent G2 Reviews of Emovur - WhatsApp Business API?

Twixor

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy.

Average Rating: 4.8/5.0

Total Reviews: 85

Who Is the Company Behind Twixor?

  • Seller: Twixor
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    111 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Conference Producer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Small, 40% Medium

What Do G2 Reviewers Say About Twixor?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of Twixor, enabling smooth setup and efficient communication management.
  • Users value the analytics dashboard for its convenience in tracking multi-source data effortlessly.
  • Users value the automation features of Twixor for enhancing workflow efficiency and customer interaction ease.
  • Users value Twixor's efficiency in automating responses and ensuring seamless communication for better customer service.
  • Users enjoy Twixor's AI accessibility, enabling non-coders to easily create and manage their own AI bots.
Cons
  • Users find the learning curve challenging, needing extra help and planning to effectively use advanced features.
  • Users find the steep learning curve of Twixor challenging, requiring extra training and time to master its features.
  • Users desire more customization options with Twixor, as the current features feel limited and require technical assistance.
  • Users find the difficult learning curve of Twixor challenging, seeking better documentation and onboarding support.
  • Users find Twixor's complex onboarding process time-consuming, requiring additional training and effort to master.

What Are Recent G2 Reviews of Twixor?

Dotdigital

Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bring all your customer data together, understand your audience, and automate journeys that drive real results. What you can do with Dotdigital - Build and automate campaigns across email, SMS, web, WhatsApp, social, and more - Use AI to predict intent, personalize messages, and improve performance - Create a single customer view by connecting Shopify, Magento, your CRM, and more - Reach B2B, B2C, and non-profit audiences with journeys that adapt to your goals Why marketers choose Dotdigital - Easy to use for everyday marketers - Scales with your data, channels, and teams - Helps you deliver timely and relevant customer experiences - Proven to boost engagement, conversions, and loyalty A little more about Dotdigital: - We were founded in 1999 and are formerly known as Dotmailer - More than 4,000 brands worldwide use Dotdigital to grow customer relationships - We’re headquartered at London Bridge, UK - 450+ employees helping customers globally including the UK, US, Europe, and JAPAC - We’re proud to be the world’s first carbon-neutral marketing automation platform - We hold ISO14001, ISO 27701, and ISO27001 certifications Learn more at dotdigital.com.

Average Rating: 4.4/5.0

Total Reviews: 1,213

Who Is the Company Behind Dotdigital?

  • Seller: Dotdigital
  • Company Website:
  • Year Founded: 1999
  • HQ Location: London Bridge, London
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®
  • Phone: 1-212-971-9408

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Executive
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 46% Medium, 40% Small

What Do G2 Reviewers Say About Dotdigital?

AI-generated summary from verified user reviews

Pros
  • Users highlight the user-friendly interface of Dotdigital, appreciating its intuitive features and excellent support.
  • Users appreciate the responsive customer support of Dotdigital, always available to assist and provide guidance.
  • Users value the exceptional support from Dotdigital, with timely and helpful assistance readily available when needed.
  • Users value the effective segmentation and intuitive design of Dotdigital, enhancing targeted email campaigns for better responses.
  • Users value the advanced segmentation and design capabilities of Dotdigital, enhancing targeted email campaigns and engagement.
Cons
  • Users are disappointed by several missing features, including inadequate mobile support and subpar chat application functionality.
  • Users find a significant learning curve with Dotdigital, often struggling to navigate settings and requirements effectively.
  • Users note the limited features, particularly in content editing and reporting capabilities, hindering efficiency.
  • Users find limitations in functionality of Dotdigital, facing challenges with the image library and feature awareness.
  • Users experience email issues with design control, glitches, inconsistent previews, and lack of summary reports.

What Are Recent G2 Reviews of Dotdigital?

What Are G2 Users Discussing About Dotdigital?

Cue

Cue is an AI customer service platform that brings WhatsApp, Phone, email, web chat and Facebook Messenger together. Teams can manage customer conversations, handle calls and automate service workflows from one shared workspace. When customer service runs across separate tools, teams spend time switching systems, chasing information and coordinating follow-up. Customers can end up repeating themselves as an enquiry moves between channels or people. Cue brings those channels and workflows together, helping teams respond with a clearer view of the customer’s conversations and what needs to happen next. For businesses paying for overlapping messaging, calling and customer service tools, consolidation can also create an opportunity to reduce software costs and supplier administration. Every Cue plan includes unlimited seats, so bringing more colleagues into the platform does not add a seat licence fee. CONNECTED CUSTOMER SERVICE CHANNELS Manage WhatsApp, Phone, email, web chat and Facebook Messenger in one platform. Teams can organise enquiries, assign work and manage follow-up without running a separate workspace for each channel. Conversation history and customer details help colleagues pick up enquiries with greater visibility of previous interactions. PHONE ALONGSIDE MESSAGING Receive inbound calls and make agent-led outbound calls directly from Cue. A team member can follow up a messaging enquiry with a call without moving to a separate calling application. Phone supports call routing, business-hours handling, recording and automatic transcription of recorded calls. Phone Flows can guide callers through keypad menus and route enquiries to the appropriate team. Features and routing options depend on the plan and configuration. WHATSAPP FOR CUSTOMER SERVICE AND FOLLOW-UP Give teams shared access to business WhatsApp conversations, with assignment, quick replies and customer history. Use approved WhatsApp templates for proactive messages and broadcasts for one-to-many communication, subject to WhatsApp’s messaging requirements. Teams can use WhatsApp to answer enquiries, follow up appointments, request information and keep customers informed throughout a service journey. AUTOMATION AND KNOWLEDGE-BASED AI Build visual Flows to acknowledge enquiries, collect information, route work and hand conversations to a person when needed. On eligible plans, knowledge-based AI Agents answer routine messaging enquiries using information from your website and documents. This helps teams handle repetitive questions and make useful information available outside staffed hours, while keeping human handover within the service workflow. SHARED INBOX AND TEAM WORKFLOWS Manage tickets, assign conversations to agents or teams, organise work with tags and use quick reply templates for common responses. Shared visibility helps teams coordinate customer service and follow-up across departments and locations. REPORTING AND INTEGRATIONS Use reporting to understand conversation activity and service performance. Connect Cue with supported CRM, dealership management and other business systems to support relevant workflows and reduce manual work. Integration availability and implementation requirements vary. BUILT FOR SERVICE AND SALES TEAMS Cue supports businesses that need to manage customer enquiries and follow-up across channels, teams or locations. Use cases include: • Automotive: sales enquiries, service bookings, aftersales communication and customer feedback. • Education: prospective student enquiries, application follow-up and admissions communication. • Retail: product questions, delivery enquiries and aftersales support. • Customer service operations: enquiry handling, routing, routine questions and escalations. PLANS AND PRICING Cue offers Connect, Automate, Scale and Enterprise plans. Every plan includes unlimited seats, with pricing based on the plan, monthly active contacts and usage. UK plans start at £249 per month for 1,500 monthly active contacts. Phone is included across the plans, with included numbers and a monthly minute allowance. Additional calling bundles, usage, integrations and support options can affect the total cost. Prices exclude VAT; contract terms apply. Explore Cue’s plans and pricing: https://www.cuedesk.com/pricing See how Phone works within Cue: https://www.cuedesk.com/channels/phone Book a personalised demo: https://www.cuedesk.com/book-a-demo

Average Rating: 4.9/5.0

Total Reviews: 32

Who Is the Company Behind Cue?

  • Seller: Cue Technologies
  • Company Website:
  • Year Founded: 2015
  • HQ Location: London, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    79 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 44% Medium

What Are Recent G2 Reviews of Cue?

chatarmin.com

Chatarmin is your WhatsApp CRM, specialized on eCommerce use cases such as flows, automations, and abandoned user journey recoveries. We are the world's only WhatsApp Marketing Tool with a Klaviyo, Shopify & Recharge Integration. Store your contacts, create flows to automate interaction with your target audience, and push out interactive multimedia campaigns to reach your community with a 100% opening rate and 20-40% click-through rate.

Average Rating: 4.8/5.0

Total Reviews: 45

Who Is the Company Behind chatarmin.com?

Who Uses This Product?

  • Top Industries: Consumer Goods, Food & Beverages
  • Company Size: 85% Small, 11% Medium

What Do G2 Reviewers Say About chatarmin.com?

AI-generated summary from verified user reviews

Pros
  • Users find Chatarmin extremely easy to use with a smooth onboarding process and excellent support services.
  • Users commend the outstanding customer support from Chatarmin, noting quick responses and dedication to client success.
  • Users love the user-friendly design and responsive support offered by Chatarmin, making CRM upgrades seamless and effective.
  • Users praise the very quick and easy integration process of Chatarmin, facilitating a seamless setup experience.
  • Users value the easy setup of ChatArmin, highlighting its user-friendly interface and smooth onboarding process.
Cons
  • Users experience minor software bugs occasionally, but they're resolved quickly, reflecting the team's responsiveness and commitment.
  • Users note the need for inadequate analytics features, which limits deeper insights and functionality on chatarmin.com.
  • Users feel the missing features like sound file uploads and custom typography limit the platform's potential.
  • Users note some difficult navigation elements that could improve for a smoother overall experience.
  • Users note a lack of mobile compatibility, as the dashboard isn't yet optimized for mobile devices.

What Are Recent G2 Reviews of chatarmin.com?

Gallabox

Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond.

Average Rating: 4.6/5.0

Total Reviews: 164

Who Is the Company Behind Gallabox?

  • Seller: MangoLeap
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Chennai, IN
  • LinkedIn® Page: www.linkedin.com
    98 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Education Management, Apparel & Fashion
  • Company Size: 73% Small, 21% Medium

What Do G2 Reviewers Say About Gallabox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Gallabox, praising its intuitive interface and seamless integration for managing communications.
  • Users commend Gallabox for its effective automation, enhancing communication efficiency and response times through smart integrations.
  • Users commend the responsive customer support at Gallabox, enhancing their overall experience and satisfaction.
  • Users value the seamless integrations of Gallabox, enhancing CRM workflows and improving communication efficiency.
  • Users value the easy integrations of Gallabox, enhancing efficiency with seamless CRM and WhatsApp connectivity.
Cons
  • Users often find the dashboard features limited, lacking essential insights for better functionality and performance tracking.
  • Users find the reporting capabilities inadequate, lacking essential insights for effective communication management and performance tracking.
  • Users find the limited customization in Gallabox restricts their ability to create flexible, tailored solutions.
  • Users find the limited training resources of Gallabox hinder effective automation and insights, impacting overall efficiency.
  • Users find Gallabox's customer support lacking, with inadequate follow-up and slow response times impacting their experience.

What Are Recent G2 Reviews of Gallabox?

Maestra

Maestra is an all-in-one personalization platform for DTC brands that helps personalize beyond email & SMS to drive +15% conversions. What’s included out of the box: - Real‑time CDP: unified profiles, identity resolution, calculated/custom fields, and product feeds - Omnichannel messaging: Email, SMS, MMS, RCS, push, messengers, chatbots, and ad-audience sync - Site & App personalization: pop‑ups, stories, banners/bars, surveys, and other dynamic blocks - Product personalization: recommendations, product quizzes, and product-feed images - Price personalization: loyalty bonuses, personal discounts, and referral systems - Analytics: reporting, segmentation, ad optimization, and attribution - A dedicated Forward Deployed Marketer who handles migration, implementation, flow and segment setup, on-site experiences, and ongoing optimization – included in every plan.

Average Rating: 4.8/5.0

Total Reviews: 80

Who Is the Company Behind Maestra?

  • Seller: Maestra
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Arlington, MA
  • LinkedIn® Page: www.linkedin.com
    117 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 43% Medium, 41% Small

What Do G2 Reviewers Say About Maestra?

AI-generated summary from verified user reviews

Pros
  • Users commend Maestra for its exceptional customer support, highlighting timely responses and proactive assistance from dedicated account managers.
  • Users find Maestra's intuitive interface incredibly easy to navigate, streamlining complex marketing tasks effortlessly.
  • Users value the exceptional support from Maestra, enhancing their email marketing effectiveness and business outcomes significantly.
  • Users value Maestra for its automation capabilities, enhancing efficiency and driving revenue through seamless workflows.
  • Users value Maestra's seamless integrations, enhancing personalized marketing through effective data consolidation and support.
Cons
  • Users experience a steep learning curve for advanced features, making initial mastery challenging for non-technical marketers.
  • Users find Maestra's interface not intuitive, making setup and filtering complex and confusing at times.
  • Users face segmentation issues with complex filters, leading to confusion and occasional unexpected bugs in usability.
  • Users find complex navigation in Maestra frustrating, as filters and settings can be unintuitive and confusing.
  • Users often find limited features in Maestra, highlighting the need for more flexibility and advanced functionality.

What Are Recent G2 Reviews of Maestra?

Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Average Rating: 4.1/5.0

Total Reviews: 480

Who Is the Company Behind Twilio?

  • Seller: Twilio
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®
  • Ownership: NYSE: TWLO

Who Uses This Product?

  • Who Uses This: CEO, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Small, 31% Medium

What Do G2 Reviewers Say About Twilio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Twilio, enabling seamless communication automation without complexity.
  • Users value Twilio for its easy integrations, enhancing workflow automation with seamless communication solutions.
  • Users appreciate Twilio's easy integrations with platforms like Salesforce, streamlining communication automation effectively.
  • Users highlight the easy setup of Twilio, enabling quick integration of SMS functionalities for seamless communication.
  • Users appreciate Twilio's seamless API integration, enhancing communication workflows with flexibility and reliability.
Cons
  • Users find Twilio expensive as costs can escalate rapidly, especially with high message volumes and usage scaling.
  • Users experience poor customer support, noting slow response times and a frustrating experience when needing assistance.
  • Users struggle with difficult configuration that can be overwhelming for non-technical teams during initial setup.
  • Users find the complex setup challenging, especially for non-technical teams trying to configure advanced features.
  • Users find the technical knowledge required challenging, especially for non-technical teams managing complex setups.

What Are Recent G2 Reviews of Twilio?

What Are G2 Users Discussing About Twilio?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated April 9, 2026