G2

Luciana S.

IT Manager

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

6/11/2026

"Simple Multi-Channel Chatbots with Strong Delivery, Analytics, and Personalization"

4.5/5

What do you like best about Gupshup?

Gupshup has simplified the process of deploying and guiding conversational messaging and this happens in multiple channels

The software works well with other communication platforms including SMS, WhatsApp, Instagram, among others

The interface for Gupshup is very simple, and this helps in creating reliable chatbots

The app has brilliant message delivery capabilities and it needs no extra extra communication infrastructure

Gupshup provides us with scalable customer engagement support and this happens without extra support team

The program includes both human and AI support to handle customer conversations for clarity and dependability

Gupshup gives us outstanding analytics, more so on chatbot performance and marketing campaigns

The interactions that we get with clients are personalized and they focus on their insights and preferences Review collected by and hosted on G2.com.

What do you dislike about Gupshup?

Configuration for Gubshup is completely difficult and it calls for advanced involvement with professionals

The price for the program are high and this increases as messages increase

The process of debugging chatbots is challenging and needs extra attention Review collected by and hosted on G2.com.

What problems is Gupshup solving and how is that benefiting you?

Gupshup has largely automated the communication we have with customers and it operates across different messaging channels

The program eliminates manual customer support, and this ensures all the engagement work are performed efficiently

Gupshub ensures that businesses engage with clients seamless, even on platforms that they are comfortable with

The software has remarkable support in marketing Canada and this includes creating transactional messages for customer satisfaction

There is a consistent customer engagement and experience, where the software ensure timely and accurate communication with all clients

All the customer messages are well centralized and this creates a flawless engagement process

Gupshub is suitable in handling scaling customers in a company, and this leads to high conversion Review collected by and hosted on G2.com.