# chatarmin.com Reviews **Vendor:** chatarmin.com **Category:** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) **Average Rating:** 4.9/5.0 **Total Reviews:** 37 ## About chatarmin.com Chatarmin is your WhatsApp CRM, specialized on eCommerce use cases such as flows, automations, and abandoned user journey recoveries. We are the world's only WhatsApp Marketing Tool with a Klaviyo, Shopify & Recharge Integration. Store your contacts, create flows to automate interaction with your target audience, and push out interactive multimedia campaigns to reach your community with a 100% opening rate and 20-40% click-through rate. ## chatarmin.com Pros & Cons **What users like:** - Users highlight the **ease of use** of Chatarmin.com, enabling effective marketing with seamless support from the team. (15 reviews) - Users commend the **outstanding customer support** of Chatarmin, highlighting their dedication to addressing client needs promptly. (11 reviews) - Users love the **easy flow building** and powerful features, making Chatarmin the ideal choice for WhatsApp marketing. (9 reviews) - Users value the **quick and easy integration** of Chatarmin, enabling efficient setup and seamless functionality. (8 reviews) - Users praise the **easy setup** of chatarmin.com, highlighting swift integration and user-friendly dashboard for campaigns. (8 reviews) - Users value the **affordable pricing** of chatarmin.com, considering it fair for the high-quality service received. (5 reviews) - Automation (4 reviews) - Speed (4 reviews) - Customization Options (2 reviews) - Dashboard Usability (2 reviews) **What users dislike:** - Users report occasional **minor software bugs** , but the quick resolution minimizes their impact on the overall experience. (5 reviews) - Users note **inadequate analytics** in Chatarmin, suggesting the need for more comprehensive analysis and navigation functions. (2 reviews) - Users note the **missing features** , such as sound file uploads and custom typography, impacting their overall experience. (2 reviews) - Users note that **difficult navigation** can hinder the overall experience, despite the tool's great functionality. (1 reviews) - Users note the **lack of mobile compatibility** , which hampers the experience on mobile devices for chatarmin. (1 reviews) - Users find that **integration with other CRM channels is limited** , making it challenging to manage multiple communication tools effectively. (1 reviews) - Limited Templates (1 reviews) - Underdevelopment (1 reviews) ## chatarmin.com Reviews ### 1. Elevating E-Commerce CRM with Speed and User-Friendly Features **Rating:** 5.0/5.0 stars **Reviewed by:** Oguzhan S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about chatarmin.com?** Chatarmin is a startup that truly strives for customer success. They work hand in hand with their clients, delivering fast responses to inquiries in just minutes or hours. The tool is perfect for E-commerce brands looking to upgrade their CRM. With top-tier user-friendliness and fantastic features, Chatarmin has been a game-changer for us. Highly recommended for any business seeking efficient and effective customer relationship management! **What do you dislike about chatarmin.com?** Occasionally, there are so many great features that it can take a little time to explore everything fully. **What problems is chatarmin.com solving and how is that benefiting you?** Chatarmin.com is solving the issue of low email open rates by offering a more direct and engaging communication channel via WhatsApp. It has significantly improved customer retention and lead generation for us by efficiently handling support inquiries, allowing us to build stronger relationships with our customers. ### 2. p collaboration, simple tool and quick results **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte B. | Manager CRM , Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about chatarmin.com?** All in all: Johannes & Armin do a great job, are highly motivated and ChatArmin is a reliable, competent and innovative partner that I can definitely recommend. We chose ChatArmin for the implementation of WhatsApp because of the good price-performance ratio and have now been working successfully with ChatArmin for six months. Johannes and Armin are available around the clock, which is a big plus for us. The willingness to always work together to find a suitable solution for our specific use cases makes the collaboration very pleasant and productive. The tool is very intuitive and easy to use. Anyone who has experience with campaign management tools should have no problems using it. The implementation of the previously non-existent native Emarsys integration at ChatArmin went quickly and smoothly. During the initial phase, we received very intensive support, which enabled us to quickly create a solid foundation for our collaboration. We now have weekly meetings in which feedback is shared efficiently, but also always in a friendly exchange, timelines are discussed and regular updates on new features at ChatArmin can be presented and tested on request. I look forward to continuing our collaboration and am excited to see where our journey together will take us. **What do you dislike about chatarmin.com?** Occasionally, minor bugs occur due to meta changes or errors in new features. However, this is minor because new features and minor bugs are fixed super fast - especially compared to the usually rather long waiting times for service requests from other tool providers. **What problems is chatarmin.com solving and how is that benefiting you?** We use ChatArmin for 1:1 communication, as well as for a personalised campaign management. ### 3. Bootstrapped company - extremely supportive and top tech solution **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about chatarmin.com?** 1) Mindset of everyone in the company, especially the founders Armin and Johannes, who really give everything to fix their clients' issues and are working hard to fulfil the needs of the clients 2) Surprisingly good tech solution, equally good to much bigger and more expensive solutions 3) Very quick & easy integration. Took us only 2-3 weeks to set it up 4) Very good integration with Shopify **What do you dislike about chatarmin.com?** Combination with other CRM channels not super ideal, ideally it would be easy to feed the conversations into a tool where a service agent could work on new whtasapp chats, incoming emails, incoming onsite chats etc. **What problems is chatarmin.com solving and how is that benefiting you?** Reaching customers in a simple, cheap and efficient way. ### 4. Great team, great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about chatarmin.com?** We initially had our eye on another provider and actually only found out about ChatArmin by chance. After the first conversations, it quickly became clear that ChatArmin had a lot to offer us and they did not disappoint. We were particularly impressed by the outstanding support and the quick response time to all of our inquiries and tickets. I also really appreciate the transparent communication, which I only know from very few service providers. What was particularly important to us was a good solution for our franchisees and an integration with Emarsys. They provided us with both within a very short time. The tool is easy to use, the flow builder works perfectly and the audience is easy to keep an eye on. **What do you dislike about chatarmin.com?** There are still a few areas of the tool itself that can be expanded, such as analytics. We also had a few small bugs, but Armin and the team immediately investigated the cause and were able to solve the problem promptly. Overall, however, it is negligible considering that the tool has not been around for that long and is already very mature for this phase. **What problems is chatarmin.com solving and how is that benefiting you?** With Chatarmin we have the opportunity to contact our customers via WhatsApp and use this for contacts that we cannot reach in any other way. WhatsApp also enables different communication than we are used to with email, print or push and focuses on 1:1 interaction. This opens up completely new opportunities for us to interact and exchange ideas with our customers. Through ChatArmin we are closer to our customers and can respond to customer inquiries faster and more efficiently, creating WOW moments and increasing satisfaction. All in all a very good tool with a great team behind it at a very good price. ### 5. WhatsApp automation made easy for an affordable price. **Rating:** 5.0/5.0 stars **Reviewed by:** City Games V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about chatarmin.com?** It is super easy to build flows and autmatisation with drag and drop components and connections. It is also quite powerful, there are many functionalities to achieve **What do you dislike about chatarmin.com?** Sound file upload and custom fonts and typograhpy are missing. **What problems is chatarmin.com solving and how is that benefiting you?** We are developing an online chat game on WhatsApp using Chatarmin and it is super functional. You can very easily build flows that include nonlinear storytelling. One last thing is the transparency about costs and that you can see yourself easily the META costs. ### 6. Best tool for Whatsapp Marketing and perfect service of the team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about chatarmin.com?** Chatarmin has been a tremendous help for our company in delivering news and promotions to our customers more effectively and efficiently. We are also able to handle customer inquiries faster and more productively. The Chatarmin team is always dedicated to showing us best practices and setting up the workflows in a targeted way, allowing us to get the most out of the tool. As a result, we regularly optimize our existing processes. **What do you dislike about chatarmin.com?** As far as we've been using Chatarmin, I see no room for improvement. It includes all the features and functions we need and can use efficiently. **What problems is chatarmin.com solving and how is that benefiting you?** It is the perfect easy to use addition to our CRM. Our young target group likes to communicate via Whatsapp and therefor Chatarmin is perfect. ### 7. Easy to use tool with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Christian F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about chatarmin.com?** Absolutely amazing tool for whatsapp marketing. We got a very detailed and quick onboarding and could start right away. The Dashboard is easy to understand and the flow logic is very nicely designed even for more complex flows. We built our communtiy on whatsapp quickly and gained traction in 2 months. The support team is always there for us via slack! **What do you dislike about chatarmin.com?** There are barely downsides. Sometimes there are minor bugs that get fixed quickly! **What problems is chatarmin.com solving and how is that benefiting you?** We want to build an online community that is close to our team and benefits from pre-sale coupons and behind-the-scenes material. Besides that we want a very low-barrier sign-up for a newsletter, that is quicker than a regular Email-Signup. Both works for us! ### 8. Fantastic support & solid integration with Klaviyo **Rating:** 5.0/5.0 stars **Reviewed by:** André . | Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about chatarmin.com?** Integration with Klaviyo is a game-changer. It allows us to access information and segments from Klaviyo and use this information to build well-targeted WhatsApp campaigns. Additionally, we can enrich Klaviyo user profiles with WhatsApp campaign events and data. Another standout feature of Chatarmin for us is undoubtedly their fast-paced approach to product development and the quality of support provided. We're working very independently on WhatsApp marketing, and proactively sharing new ideas with the Chatarmin team. The team behind Chatarmin is remarkably responsive, treating every inquiry with seriousness and dedication that truly sets them apart from other tools. It feels like they're on our team, always ready to jump in and help out or add new features. If a desired feature isn't available, the team takes our requests seriously, working diligently to implement them. The platform itself is user-friendly and is constantly developing further. We're very satisfied with the tool and would recommend it to anyone looking for a WhatsApp marketing solution. **What do you dislike about chatarmin.com?** If we were to nitpick, sometimes more recent features are in their early stages and can show occasional bugs. However, once flagged, issues are resolved immediately, showing the team's commitment to continuously improve the platform. **What problems is chatarmin.com solving and how is that benefiting you?** Diving into WhatsApp marketing, letting us engage with customers where they are active the most. It enables us to create personalized customer journeys that seamlessly integrate with our existing Klaviyo ecosystem ### 9. Very solid user interface that is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Luca W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about chatarmin.com?** Easy to use and outstanding service. It helps us to maximise our sales. **What do you dislike about chatarmin.com?** The 24h time window to answer a message which is a general problem and not Chatarmin specific. **What problems is chatarmin.com solving and how is that benefiting you?** Extending our followership to WhatApp. ### 10. Powerful Solution for WhatsApp Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Axel P. | Founder & Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about chatarmin.com?** Exceptionally well-supported and swift setup through 1-2 onboarding sessions. This includes the somewhat complex setup of your WhatsApp Business Account as well as the creation of initial flows and campaigns. Rarely have we experienced such an effective and customer-focused onboarding. Additionally, chatarmin facilitates the simple construction of flows and automations. For instance, automated onboarding journeys can be set up in a matter of minutes. All these functionalities are offered at a very attractive cost-performance ratio! **What do you dislike about chatarmin.com?** So far, I have not noticed any disadvantages or weaknesses. However, it is always sensible to consider the exact use-cases for WhatsApp marketing beforehand and then select the appropriate provider. **What problems is chatarmin.com solving and how is that benefiting you?** Responding to product inquiries for complex products via WhatsApp chat is straightforward. Quickly and easily build multi-stage journeys, such as during onboarding. Establish permissions, where integration with Klaviyo is beneficial. ### 11. The best WhatsApp tool on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian S. | E-Commerce-Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about chatarmin.com?** We have been using Chatarmin for 5 months now and are more than thrilled with both the comprehensive features and the value for money! The integration with Klaviyo and the ability to offer our customers shipment tracking via WhatsApp are worth their weight in gold and have taken our CRM to a new level. **What do you dislike about chatarmin.com?** There is nothing to criticize. Chatarmin works perfectly for us! **What problems is chatarmin.com solving and how is that benefiting you?** Through Chatarmin and the integration with Klaviyo, we were able to incorporate WhatsApp as an additional channel into our CRM. ### 12. The Ultimate Game-Changer in WhatsApp Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about chatarmin.com?** Having explored numerous WhatsApp marketing solutions with no luck, I was thrilled to find chatarmin. It checks all the boxes: user-friendly, feature-rich, and outstanding customer service. The interface is intuitive, making campaign setup a breeze. I can automate messages, schedule deliveries, and track performance without any hassle. The seamless CRM integration is particularly noteworthy, enhancing my marketing efforts without the need for complex workarounds. What sets chatarmin apart is its exceptional support team. They're always on hand, offering quick and insightful assistance that keeps my marketing machine running smoothly. In short, chatarmin is the complete package for any marketer serious about leveraging WhatsApp. Its ease of use combined with robust features and top-notch support has made me a 100% satisfied user. **What do you dislike about chatarmin.com?** Zhe only slight drawback is the mobile dashboard experience. It isn't yet optimized for mobile devices, which is a feature I hope to see in the future. This aside, chatarmin remains a standout choice for desktop-based WhatsApp marketing. **What problems is chatarmin.com solving and how is that benefiting you?** Chatarmin addresses a critical challenge in digital marketing: engaging and re-engaging existing customers effectively. By integrating a Double Opt-In (DOI) process, Chatarmin enables businesses to secure renewed consent from their current customer base, ensuring compliance and enhancing customer trust. This approach not only streamlines the re-engagement strategy but also significantly boosts open rates, leveraging the power of consent to drive better marketing outcomes. ### 13. Price performance top - Support outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Team Lead CRM, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2023 **What do you like best about chatarmin.com?** I was looking for a tool that is compatible with our existing setup in Klaviyo. Goal: to represent WhatsApp marketing cost-effectively and complement our email marketing. In doing so, I looked at several tools (Sinch, Charles, and Chatarmin) and ultimately decided on Chatarmin. Since we didn't yet know how well WhatsApp marketing would work for our target group, it was important to me that the contract could be canceled monthly and was as cost-efficient as possible without sacrificing important features. Integration with Klaviyo must be provided, as WhatsApp can quickly become very expensive. It was important to me to segment which contacts we can really only reach via WhatsApp. We continue to reach the other contacts via email. The interface of Chatarmin is also easy to understand. And after about 2.5 months, I am very impressed. We have cracked the first €50,000 in sales via WhatsApp. Particularly praiseworthy is the support from Armin and Johannes, who always respond quickly and are ready to help. So far, we have been able to solve every problem satisfactorily. I can absolutely recommend Chatarmin and look forward to further expanding WhatsApp in the coming months! **What do you dislike about chatarmin.com?** Once at the beginning, the server was briefly down and messages were sent multiple times. The interface sometimes had 1-2 bugs for me, but it quickly worked again. **What problems is chatarmin.com solving and how is that benefiting you?** Cost-effective WhatsApp Marketing ### 14. The best marketing software for WhatsApp! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about chatarmin.com?** We've done a lot of demo's with WhatsApp marketing softwares, but Johannes really surprised me with the possibilities of Chatarmin. Johannes set up a call the same day as I found out about Chatarmin. Once onboarded they set up our flows together with us within a day and even integrated Zendesk for us, which we wanted to switch to for a long time. We can now do support and also marketing on the same phone number! I can highly recommended for anyone looking to enhance their e-commerce game. There are endless possibilities with the software and can connect even to our current flows in Klaviyo, which results in more personal campaigns. You can also exclude people with segments made in Chatarmin or Shopify, Klaviyo, Omnisend etc. If something is not working right, just send them a message and they will fix it for you fast, or get on a quick call to guide you. Overall, The team at Chatarmin.com deserves a solid 10/10 for their service and software! **What do you dislike about chatarmin.com?** There were some limitations, but they are not from Chatarmin's side. Meta/Facebook API is sometimes just a headache, but Chatarmin is doing good work with making workarounds to make the API more user friendly. **What problems is chatarmin.com solving and how is that benefiting you?** Chatarmin enabled us to connect our support and marketing on one WhatsApp phonenumber, this allows us to filter out people we are currently talking to, but also with flows solve customer issues faster! ### 15. Very good WhatsApp marketing tool for eCommerce brands **Rating:** 5.0/5.0 stars **Reviewed by:** Filomena B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about chatarmin.com?** chatarmin is a good tool for customer communication via WhatsApp. Through integration possibilities, chatarmin facilitates daily work. Both in marketing, targeted customer communication is possible through integration with Klaviyo and Shopify, and in support through integration with various support tools. **What do you dislike about chatarmin.com?** There are occasionally minor bugs, but they are quickly fixed by support. **What problems is chatarmin.com solving and how is that benefiting you?** An additional channel for customer communication both in support and in marketing. ### 16. This WhatsApp marketing software is fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about chatarmin.com?** It’s user-friendly, and the onboarding process is smooth. The support team is excellent, and the pricing is fair for the quality of service provided. **What do you dislike about chatarmin.com?** While there are a few missing features, the team is actively working on enhancements. **What problems is chatarmin.com solving and how is that benefiting you?** Streamlines customer service through WhatsApp. All-in-one software for chat, AI, and WhatsApp marketing. Excellent value for the price. ### 17. Efficient tool & outstanding support from the managing director personally **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about chatarmin.com?** As someone who works in the e-commerce sector, I have tried many marketing tools, but ChatArmin has particularly impressed me. Here are the reasons why: Intuitive Handling: ChatArmin is designed to be extremely user-friendly. The navigation is minimalist but very intuitive. Perfect for our Use Case: With the features of ChatArmin, we can reach our customers efficiently and effectively, resulting in increased sales. Quick and Easy Setup: Setting up ChatArmin was amazingly fast and hassle-free. In no time, I was able to fully utilize the tool. Excellent Value for Money: Given the quality and features that ChatArmin offers, the price is more than justified. Personal Support in the Initial Steps: Particularly noteworthy is the support from the founders in creating the first flows. Their commitment and expertise helped me achieve results quickly. Easy Operation of the Web Interface: The web interface of ChatArmin is clear and straightforward. All functions are easily accessible and simple to use. Excellent Customer Service: The ChatArmin team is always available and provides excellent support for any concerns. Overall, ChatArmin is an indispensable tool for anyone working in e-commerce. I can recommend it to anyone who wants to take their business to the next level. **What do you dislike about chatarmin.com?** The range of functions could still be expanded or refined a bit. All in all, however, all important functions are available for us. **What problems is chatarmin.com solving and how is that benefiting you?** By using Chatarmin, we establish another point of contact with customers via WhatsApp. Our products require a well-considered purchasing decision due to the high average order value, and the customer purchasing process can extend over several months. With the combination of Chatarmin and WhatsApp, we succeed in building a closer relationship with the customer, which in turn simplifies the purchasing decision for the customer. ### 18. Good tool & top communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jytte G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about chatarmin.com?** Chatarmin offers a great tool for WhatsApp marketing! The web interface is intuitive and easy to use, the setup was quickly established, and the integration with Shopify and Klaviyo went smoothly. Particularly noteworthy is the really great communication with the chatarmin team - short communication channels, quick responses, and great support for any questions! **What do you dislike about chatarmin.com?** The capabilities of the tool can certainly be expanded, but for us, they are currently absolutely sufficient and satisfactory. **What problems is chatarmin.com solving and how is that benefiting you?** Through chatarmin, we were able to expand our marketing to include the communication channel WhatsApp. ### 19. Top WhatsApp marketing tool especially for e-commerce companies **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about chatarmin.com?** chatarmin is super easy to use and especially covers relevant use cases for ecommerce companies. Additionally, the Klaviyo integration is truly indispensable for targeting customers specifically and avoiding duplicate contacts. The support from chatarmin is also top-notch. If you need help, you get it super quickly on the same day, and small change requests are also implemented very quickly. Communication directly via Slack is a huge advantage. The implementation was also super easy and we were excellently supported. **What do you dislike about chatarmin.com?** Currently, everything is great. Minor bugs, etc., are fixed very quickly. **What problems is chatarmin.com solving and how is that benefiting you?** Additional D2C marketing channel to reach more customers and offer customers another way to contact. ### 20. Game Changer for Whatsapp Marketing - cheaper and better than HeyCharles **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about chatarmin.com?** Chatarmin stands out for its outstanding price/performance ratio. The expertise and comprehensive range of services make Chatarmin a better partner in my eyes than HeyCharles. The integration into Shopify is a decisive advantage. It enables increased process efficiency, allowing processes to be significantly optimized. The Klaviyo integration is another highlight. Plug & Play. A key aspect is the quick and competent support from the Chatarmin support team. Support via Slack is provided within a few hours and is always solution-oriented. You can sense the collaborative partnership at all levels. Chatarmin's WhatsApp expertise deserves special attention. Chatarmin has proven to be a leader in using this platform for marketing purposes. Our team and our freelancers love Chatarmin; the operation is simple. We use the system several times a week. Compared to other providers like "HeyCharles," Chatarmin scores with a hands-on mentality, more user-friendly service, and more attractive conditions. In summary, Chatarmin is an excellent choice for companies looking to advance their e-commerce sector. The quality of the integrations, the responsiveness of the support, and the expertise in key areas of WhatsApp marketing are outstanding. **What do you dislike about chatarmin.com?** There was a small faux pas: two languages (DE + EN) were both sent to one segment (DE). The system error was fixed and Chatarmin was very generous in refunding the system costs. **What problems is chatarmin.com solving and how is that benefiting you?** WhatsApp Marketing ### 21. Easy to use, fast-developing tool for WhatsApp marketing, great integration with Klaviyo and Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Fanni K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about chatarmin.com?** Being able to connect to Klaviyo and Shopify easily, making syncing data, tracking revenue and building segments a very smooth experience. Nice and intuitive UI/UX, and it's also possible to do A/B tests in campaigns and flows. **What do you dislike about chatarmin.com?** Sometimes it can get buggy, but it always gets fixed within a few hours. **What problems is chatarmin.com solving and how is that benefiting you?** WhatsApp marketing, lead generation and revenue pushes. ### 22. Extremely pleasant communication and assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Mathias R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about chatarmin.com?** The team of Johannes & Armin really does everything to make the start in WhatsApp marketing successful. We are very satisfied with the support around the service and can recommend it without reservation. We particularly like the Shopify and Klaviyo integration. **What do you dislike about chatarmin.com?** So far, absolutely nothing! Everything is going wonderfully. **What problems is chatarmin.com solving and how is that benefiting you?** At Tales & Tails, ChatArmin helps us generate new customers and ensures flawless communication with existing customers. ### 23. Useful tool for promotions & news, advantage of direct customer contact **Rating:** 5.0/5.0 stars **Reviewed by:** Diana H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about chatarmin.com?** Useful tool for promotions & news, advantage of direct customer contact, the sales speak for themselves. Great support, I can highly recommend it. **What do you dislike about chatarmin.com?** Everything is good, no complaints, highly recommended. **What problems is chatarmin.com solving and how is that benefiting you?** More sales, more direct customer contacts, faster contact than, for example, via email ### 24. Nice price-performance-ratio! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about chatarmin.com?** We are fans of easy handling. The dashboard is clearly laid out and flows and campaigns are easy to set up. **What do you dislike about chatarmin.com?** There are still a few analysis and navigation functions that could be expanded. But all in all, the tool still works great. **What problems is chatarmin.com solving and how is that benefiting you?** With WhatsApp marketing, we can offer our customers an alternative to traditional email marketing. We have also been able to increase the performance of our campaigns. ### 25. Great tool with a super easy to use interface. A gamechanger for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about chatarmin.com?** The onboarding was one of the best I've experienced! The chatarmin Team was very helpful. They took over the a lot of onboarding tasks for us, so we could set up the first flows. We now use the tool every week for campaigns and optimizing our flows. It is so easy to use and has exactly the features we need. Also: the setup and integration was super easy and done in minutes. **What do you dislike about chatarmin.com?** We haven't found a downside so far. If we do, I'll update the review. **What problems is chatarmin.com solving and how is that benefiting you?** We can send WhatApp Newsletter to our existing customers. So it's really a gamechanger for us. ### 26. A top addition for retention marketing! **Rating:** 5.0/5.0 stars **Reviewed by:** Leon R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about chatarmin.com?** Chatarmin is a great addition to traditional email marketing and integrates well with Klaviyo, which is an important component for us. The operation is very intuitive! **What do you dislike about chatarmin.com?** The integration with Klaviyo could become a bit easier. **What problems is chatarmin.com solving and how is that benefiting you?** Even more presence with the end customer. Especially for those who do not receive or open emails. ### 27. 100% Recommendation - Great application and excellent collaboration. **Rating:** 5.0/5.0 stars **Reviewed by:** Rocco P. | Head of Brand Managers, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about chatarmin.com?** Chat.Armin enables us to have intuitive and seamless customer communication via WhatsApp. Through the application, we regularly and partially automatically deliver content to our customers, which, for example, has led to a significant increase in webshop traffic. At events or trade fairs, we use the solution as a live ticker to inform customers about relevant topics. The collaboration with Johannes and Armin is excellent – they are always available, helpful, and reliable. **What do you dislike about chatarmin.com?** So far, no problems. We look forward to the development of the integration with Shopware 6. **What problems is chatarmin.com solving and how is that benefiting you?** Automatic customer communication via WhatsApp. ### 28. EFFECTIVE TOOL - PERFECT SUPPORT **Rating:** 5.0/5.0 stars **Reviewed by:** Victor H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about chatarmin.com?** Chatarmins software is easy to understand. If we had any questions, Johannis or Armin answered us these within minutes. After outr first email campaugn we already had great results. **What do you dislike about chatarmin.com?** Honestly, I think there are no bad things about chatarmin. Some things as for example the limit of massages which we were allowed to send is annoying, but that is not Chatarmins fault, its META. **What problems is chatarmin.com solving and how is that benefiting you?** Its an extra if you already use email marketing. ### 29. Super tool, very agile, helpful team! **Rating:** 5.0/5.0 stars **Reviewed by:** Carsten H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about chatarmin.com?** We started with chatarmin a few months ago and are very happy! The platform is very intuitive and clear. However, the best part is the collaboration with Johannes and Armin, who are always available for questions. **What do you dislike about chatarmin.com?** For our use case, all important functions are available. Certainly, there are more possibilities to further expand the range of functions, but for us, it was perfect to first look into the most important functions. The tool is now growing with us. **What problems is chatarmin.com solving and how is that benefiting you?** We use Chatarmin as an additional marketing channel for our online and offline lead generation. We attend many events and can easily bring interested parties into our database via QR code and reach them directly with above-average opening rates. ### 30. Best WhatsApp marketing tool on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** 🔥 Florian K. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about chatarmin.com?** In our agency, it is a daily pleasure to work with ChatArmin. The segmentation feature allows us to target customers very precisely. The flows enable a personalized response to customer behavior. ChatArmin is user-friendly and easy to handle even for new team members. The support is close and personal. At this point in time (end of 2023), I would not recommend any other tool for getting started with WhatsApp marketing. **What do you dislike about chatarmin.com?** For intensive customer support, we would like some features, such as directly linking Shopify orders. **What problems is chatarmin.com solving and how is that benefiting you?** Improve customer loyalty and increase sales. ### 31. 100% recommendation. Easy connection and use! Must-have for e-commerce business! **Rating:** 5.0/5.0 stars **Reviewed by:** Christoph P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about chatarmin.com?** - The setup was super easy and quick (< 30 minutes with Shopify integration) - Price/performance compared to competitors is excellent - Support in creating the first flows by the founders - Easy operation of the web interface - Required addons and adjustments were implemented promptly - The team at chatarmin is very accessible and supports with any concerns **What do you dislike about chatarmin.com?** We have had no problems so far with using the tool, as well as interacting with all parties involved. **What problems is chatarmin.com solving and how is that benefiting you?** chatarmin opens another marketing channel for us (in addition to social media, email newsletters, etc.). We can now target end customers more specifically and achieve higher open rates for messages compared to, for example, email newsletters. This increases the end customers' loyalty to our brand shopstartups.de ### 32. Best WhatsApp Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about chatarmin.com?** chatarmin is simply a dream. The implementation was super easy and we were supported at every step. The integrations were also set up super quickly. The features are simply top-notch and we use the tool every day and are super satisfied. **What do you dislike about chatarmin.com?** So far, we are 100% satisfied. Our wishes are always accommodated whenever possible. **What problems is chatarmin.com solving and how is that benefiting you?** With chatarmin, we were able to successfully expand and enhance our retention marketing. ### 33. 10/10 can recommend. Chatarmin delivered brutally! **Rating:** 5.0/5.0 stars **Reviewed by:** Lukas C. R. | Co-Founder & Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about chatarmin.com?** - fast response time - requested features implemented in a few days - great value for money - simple and intuitive user interface - cool founding team from Vienna **What do you dislike about chatarmin.com?** - difficult to find anything here...in 8 weeks the backend was down for 5 minutes once but that was it **What problems is chatarmin.com solving and how is that benefiting you?** With Chatarmin, we create an additional customer touchpoint via WhatsApp. Our products are not an intuitive purchase due to the high AOV, and the customer journey can sometimes take several months. With Chatarmin and WhatsApp, we are closer to the customer and can thus facilitate the customer's purchasing decision. ### 34. Perfect alternative to Charles **Rating:** 5.0/5.0 stars **Reviewed by:** simon s. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about chatarmin.com?** It offers seemless and easy integration to shopify and is cheaper than charles for whatsapp marketing **What do you dislike about chatarmin.com?** nothing so far - we are very happy also with the support **What problems is chatarmin.com solving and how is that benefiting you?** whatsapp marketing done right ### 35. Great product, great team **Rating:** 5.0/5.0 stars **Reviewed by:** Philipp M. | Unit Leiter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about chatarmin.com?** It is easy to use but has amazin features. **What do you dislike about chatarmin.com?** Whatsapp Marketing is not that common for customers. **What problems is chatarmin.com solving and how is that benefiting you?** My clients are mobile only and don't use regular newsletters. On Whatsapp they feel closer to the brand and that ensures higher retention. ### 36. Price/performance ratio top. Easy connection and handling. Very good support. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about chatarmin.com?** - easy use of the interface - support in creating the flows - price/performance ratio is very good - short response time --> the team is always reachable - adjustments were quickly implemented **What do you dislike about chatarmin.com?** - initially there were many bugs, but they were quickly fixed **What problems is chatarmin.com solving and how is that benefiting you?** chatarmin helps to - intensify the closeness to the customers - facilitate easy and quick contact with the customers - increase customer satisfaction and sales ### 37. Whoever skips the channel loses revenue. **Rating:** 5.0/5.0 stars **Reviewed by:** Bernhard M. | Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about chatarmin.com?** First of all, a very well-founded consultation on what the channel can and cannot do. Perfect analytical approach, also strategically. The onboarding process is crisp and good. The chat admins are really professionals there. **What do you dislike about chatarmin.com?** There is nothing negative. Always reachable. **What problems is chatarmin.com solving and how is that benefiting you?** We are generating great revenue through the channel. Amazing conversion rate to open rate. Few users are leaving the channel again. - [View chatarmin.com pricing details and edition comparison](https://www.g2.com/products/chatarmin-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A08%3A51+-0500&secure%5Bsession_id%5D=f3186d58-d99b-4d2d-8c92-883540b28740&secure%5Btoken%5D=61f11eafa6c9cd183ad3074f6f99db1e9d3a6e47e4718c402068adba1894485f&format=llm_user) ## chatarmin.com Features **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics ## Top chatarmin.com Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews) - [Braze](https://www.g2.com/products/braze/reviews) - 4.5/5.0 (1,656 reviews)