G2

David K.

Marketing and Communications Officer

Mid-Market (51-1000 emp.)

7/25/2025

"Reliable Global Messaging Platform with Excellent Support"

4/5

What do you like best about Infobip?

The user interface is intuitive, and campaign scheduling is smooth, with delivery tracking that is both detailed and reliable. Their global coverage and compliance readiness make them a strong partner, especially when dealing with cross-border messaging regulations. Additionally, the customer support team is proactive, friendly, and willing to hop on quick calls to resolve even the most nuanced issues. Their Infobip API and integrations also make it easy to connect with internal systems like CRMs or core banking platforms. Review collected by and hosted on G2.com.

What do you dislike about Infobip?

While the platform is powerful, there’s sometimes a lack of clarity in reporting when campaigns fail to send or are delayed, especially during the testing phase. More real-time logs or automated alerts for failures could help reduce back-and-forth with support. Additionally, while support is responsive, it may sometimes take a bit of technical escalation before reaching root cause, though they do eventually get it sorted. UI updates could also be more regular. Review collected by and hosted on G2.com.

What problems is Infobip solving and how is that benefiting you?

Infobip helps us streamline multi-channel customer communication, ensuring timely and reliable delivery of critical messages like account updates, service alerts, and promotional content. It has improved our operational efficiency and customer engagement by offering a centralized platform to manage all messaging needs with good traceability. Review collected by and hosted on G2.com.