G2

Harshvardhan Singh R.

QA Tester

Small-Business (50 or fewer emp.)

1/23/2025

Guest users or non-business users of the software, not included in G2 scores.

"Easy to manage customer journeys across multiple channels"

4/5

What do you like best about Twixor?

What we like most about Twixor is how much we can manage from one place. We use it for customer journeys, campaign automation, WhatsApp messaging, and other digital channels.

The journey builder is flexible enough for us to create different flows based on customer actions, and we can connect those flows with our existing systems through APIs. The platform has also been stable even when campaign volumes increase, which is important for us.

The reporting is useful too. We can see delivery, engagement, and how customers are progressing through a journey without having to pull data from multiple tools. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

There are a lot of features, so the platform can feel a little overwhelming when you first start using it. Some of the more advanced journeys and integrations do take time to understand.

That said, the support team has been responsive whenever we needed help, and once the initial setup is done, day-to-day usage is fairly straightforward. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Before Twixor, a lot of our customer communication was spread across different tools and required more manual coordination.

Now we can automate campaigns, create customer journeys, manage conversations, and track performance from one platform. It has reduced manual work for our team and made it much easier to keep customer communication consistent across channels. Review collected by and hosted on G2.com.