chatarmin.com

37 reviews

Chatarmin is your WhatsApp CRM. Think "Mailchimp for WhatsApp". Store your contacts, create flows to automate interaction with your targte audience, push out interactive multimedia campaigns to reach your community with a 100% opening rate and 20-40% click through rate.

ArminCX

0 reviews

ArminCX is an AI-driven customer service automation platform tailored for e-commerce businesses, designed to streamline support operations and enhance customer satisfaction. By integrating various communication channels into a unified system, ArminCX enables efficient management of customer interactions, reducing manual workload and response times. Key Features and Functionality: - Omnichannel Inbox: Consolidates customer communications from email, WhatsApp, social media, phone, and web chat into a single interface, ensuring no inquiry is overlooked. - AI Agents: Automates responses to routine inquiries, handling up to 70% of standard questions, and escalates complex issues to human agents when necessary. - AI Voice Assistant: Provides 24/7 support by answering calls, identifying customers via CRM data, and escalating sensitive cases to human agents with full transcripts. - Centralized CRM: Aggregates all customer data, tickets, and interactions, offering a comprehensive view of each customer’s history and preferences. - Smart Ticketing System: Organizes and prioritizes customer inquiries, facilitating efficient resolution and tracking of support tickets. - Seamless Integrations: Connects with various e-commerce tools and platforms, including Shopify, Klaviyo, JTL, and Xentral, to synchronize data and automate workflows. Primary Value and Solutions Provided: ArminCX addresses the challenges of managing high volumes of customer inquiries by automating repetitive tasks and centralizing communication channels. This leads to faster response times, reduced operational costs, and improved customer satisfaction. The platform's AI capabilities ensure personalized and context-aware interactions, while its integration with existing e-commerce tools allows for a seamless and efficient support experience. By leveraging ArminCX, businesses can scale their customer service operations effectively, even during peak periods, without compromising on quality.