G2

Ankit M.

Junior Nodejs Developer

Small-Business (50 or fewer emp.)

Originally submitted 10/30/2026

"Reliable, battle-tested communication APIs that make sending SMS and OTPs painless"

4.5/5

What do you like best about Twilio?

The best part for me is how clean and well-documented their APIs are. When I need to add automated SMS alerts, WhatsApp message notifications, or OTP verification into an application, I can usually get a working prototype up in under an hour using their Node.js SDK. Their webhook system for tracking message delivery statuses is super reliable, and you almost never have to worry about delivery infrastructure breaking silently behind the scenes. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Getting through carrier compliance registrations—like A2P 10DLC in the US or DLT registration in India—can be a tedious, slow headache with lots of back-and-forth paperwork before you can send live traffic. Also, if your app experiences a sudden traffic jump, pay-as-you-go pricing for outbound SMS and virtual phone number rentals can add up fast. The main web console has also gotten quite packed with menus over the years, making it slightly tricky to find specific API keys or logs quickly. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

Building custom carrier integrations or handling reliable message delivery and phone verification from scratch is a massive engineering hassle. Twilio solves this by providing a unified set of cloud APIs that connect directly with telecom networks worldwide. This benefits my workflow by taking all the carrier complexity off my plate, letting me roll out reliable SMS and authentication alerts in production with minimal maintenance overhead. Review collected by and hosted on G2.com.