Best Enterprise Speech Analytics Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Speech Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Speech Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Speech Analytics category.

In addition to qualifying for inclusion in the Speech Analytics Software category, to qualify for inclusion in the Enterprise Business Speech Analytics Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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17 Listings in Enterprise Speech Analytics Software Available

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Genesys Cloud CX

(1,530)4.4 out of 5
2nd Easiest To Use in Speech Analytics software
View top Consulting Services for Genesys Cloud CX
OverviewPros and Cons
Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users: Case Advocate, Manager · Industries: Information Technology and Services, Financial Services · Market Segment: 46% Mid-Market, 40% Enterprise
User Sentiment

Reviewers appreciate the platform's high flexibility, its ability to handle calls, chats, emails, and social messages in a single platform, and its accessibility through both PC and mobile. Reviewers experienced issues with frequent disconnections on mobile phones, a steep learning curve for new admins, and limitations in reporting timeframes.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
User SatisfactionSeller Details
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.0
8.9
Ease of Use
Average: 9.0
8.5
Ease of Admin
Average: 8.8
Seller Details
Year Founded
1990
HQ Location
Menlo Park, CA
Company Website
https://www.genesys.com
Twitter
@Genesys
LinkedIn® Page
https://www.linkedin.com/company/601919/
Phone
+1 650 466 - 1100

Verint Speech and Text Analytics

(89)4.4 out of 5
11th Easiest To Use in Speech Analytics software
View top Consulting Services for Verint Speech and Text Analytics
OverviewPros and Cons
Product Description

Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich sour

Industries: Insurance, Banking · Market Segment: 67% Enterprise, 28% Mid-Market
User Sentiment

Reviewers appreciate the platform's advanced features such as emotion detection, sentiment analysis, and keyword spotting, which allow businesses to quickly identify trends, risks, and opportunities, and its integration with contact center operations, providing managers with dashboards and reports that support data-driven decision-making. Reviewers mentioned issues with transcription accuracy, difficulty in getting started due to lack of intuitiveness, problems with integration with new phone systems, and limitations in custom settings and category functionality.

Pros and ConsUser Satisfaction
ProsEase of Use, Accuracy, Call Recording, Analytics, Artificial Intelligence
ConsAccuracy Issues, Inaccuracy, Accent Recognition, Inadequate Reporting, Integration Issues
User SatisfactionSeller Details
Verint Speech and Text Analytics features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 9.0
8.2
Ease of Admin
Average: 8.8
Seller Details
Year Founded
1994
HQ Location
Melville, New York
Company Website
https://www.verint.com/
Twitter
@Verint
LinkedIn® Page
https://www.linkedin.com/company/verint
Ownership
NASDAQ: VRNT
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CallMiner Eureka

(223)4.5 out of 5
View top Consulting Services for CallMiner Eureka
OverviewPros and Cons
Product Description

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, Call

Users: Speech Analyst, Business Analyst · Industries: Financial Services, Insurance · Market Segment: 46% Mid-Market, 40% Enterprise
Pros and ConsUser Satisfaction
ProsInnovation, Ease of Use, Helpful, Improvement, Artificial Intelligence
ConsLearning Curve, Missing Features, Steep Learning Curve, Difficult Setup, Training Required
User SatisfactionSeller Details
CallMiner Eureka features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.0
8.3
Ease of Use
Average: 9.0
8.1
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2002
HQ Location
Waltham, MA
Company Website
https://callminer.com/
Twitter
@CallMiner
LinkedIn® Page
https://www.linkedin.com/company/42084/

Convin.ai

(548)4.7 out of 5
6th Easiest To Use in Speech Analytics software
OverviewPros and Cons
Product Description

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users: Quality Analyst, Policy Advisor · Industries: Education Management, Health, Wellness and Fitness · Market Segment: 63% Enterprise, 31% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Accuracy, User Interface, Auditing Efficiency, Auditing
ConsAuditing Issues, Inadequate Reporting, Call Issues, Improvement Needed, Inadequate AI Capabilities
User SatisfactionSeller Details
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.0
9.5
Ease of Use
Average: 9.0
9.2
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2020
HQ Location
Bengaluru, IN
Company Website
https://convin.ai
Twitter
@convin
LinkedIn® Page
https://www.linkedin.com/company/convin/

Five9 Intelligent Cloud Contact Center Platform

(598)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
Product Description

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users: Customer Service Representative · Industries: Consumer Services, Financial Services · Market Segment: 56% Mid-Market, 23% Small-Business
User Sentiment

Reviewers appreciate the platform's user-friendly interface, stability, scalability, and its ability to perform well during high-volume periods, as well as its seamless integration with other tools like Salesforce. Reviewers experienced challenges with the chat feature, particularly when managing multiple conversations at once, and some found the interface outdated and complex for new employees, while others reported occasional call drops and lagging.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
User SatisfactionSeller Details
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
8.0
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2001
HQ Location
San Ramon, CA
Company Website
https://www.Five9.com
Twitter
@Five9
LinkedIn® Page
https://www.linkedin.com/company/16827/
Ownership
NASDAQ:FIVN
Phone
1-800-553-8159

Creovai

(200)4.3 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users: Supervisor · Industries: Consumer Services, Banking · Market Segment: 58% Mid-Market, 26% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Reporting, Accuracy, Transcription Accuracy
ConsCall Issues, Learning Curve, Inaccurate Data Analysis, Missing Features, Search Functionality
User SatisfactionSeller Details
Creovai features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
8.8
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2017
HQ Location
University City, Missouri
Company Website
https://www.capacity.com
Twitter
@GoCapacity
LinkedIn® Page
https://www.linkedin.com/company/teamcapacity/

Google Cloud Speech-to-Text

(238)4.6 out of 5
Free trial available
9th Easiest To Use in Speech Analytics software
View top Consulting Services for Google Cloud Speech-to-Text
OverviewPros and Cons
Product Description

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

Users: Data Engineer, Software Engineer · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Mid-Market, 40% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Speech to Text Conversion, Transcription Accuracy, Accuracy, Real-time Transcription
ConsExpensive, Pricing Issues, Accuracy Issues, Complexity, Cost
User SatisfactionSeller Details
Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.9
Quality of Support
Average: 9.0
9.3
Ease of Use
Average: 9.0
8.9
Ease of Admin
Average: 8.8
Seller Details
Year Founded
1998
HQ Location
Mountain View, CA
Company Website
https://cloud.google.com/
Twitter
@google
LinkedIn® Page
https://www.linkedin.com/company/1441/
Ownership
NASDAQ:GOOG
Phone
+1 (650) 253-0000

Observe.AI

(236)4.6 out of 5
OverviewPros and Cons
Product Description

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

Users: Assistant Quality Assurance, Quality Analyst · Industries: Outsourcing/Offshoring, Consumer Services · Market Segment: 65% Mid-Market, 22% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Helpful, Artificial Intelligence, Coaching
ConsAccuracy Issues, Inaccuracy, Inaccurate Data Analysis, Call Issues, Missing Features
User SatisfactionSeller Details
Observe.AI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.0
9.2
Ease of Use
Average: 9.0
9.2
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2017
HQ Location
San Francisco, California
Company Website
https://observe.ai
Twitter
@observeAI
LinkedIn® Page
https://www.linkedin.com/company/18090845/

NiCE CXone Mpower

(1,728)4.3 out of 5
Entry Level Price:Starting at $71.00
View top Consulting Services for NiCE CXone Mpower
OverviewPros and Cons
Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users: Customer Service Representative, Supervisor · Industries: Consumer Services, Information Technology and Services · Market Segment: 52% Mid-Market, 34% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Efficiency, Helpful, User Interface
ConsCall Issues, Technical Issues, Learning Curve, Missing Features, Poor Customer Support
User SatisfactionSeller Details
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.0
8.7
Ease of Use
Average: 9.0
8.3
Ease of Admin
Average: 8.8
Seller Details
Year Founded
1986
HQ Location
Hoboken, New Jersey
Company Website
https://www.nice.com
Twitter
@NICELtd
LinkedIn® Page
https://www.linkedin.com/company/nice-systems/
Ownership
NASDAQ: NICE

Talkdesk

(2,505)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for Talkdesk
OverviewPros and Cons
Product Description

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users: Supervisor, Team Lead · Industries: Consumer Services, Computer Software · Market Segment: 60% Mid-Market, 20% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
User SatisfactionSeller Details
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.8
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
8.9
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2011
HQ Location
Palo Alto, CA
Company Website
https://www.talkdesk.com
Twitter
@talkdesk
LinkedIn® Page
https://www.linkedin.com/company/2837787/

Invoca

(966)4.5 out of 5
OverviewPros and Cons
Product Description

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users: Digital Marketing Manager, Marketing Manager · Industries: Marketing and Advertising, Hospital & Health Care · Market Segment: 38% Small-Business, 33% Mid-Market
Pros and ConsUser Satisfaction
ProsHelpful, Ease of Use, Analytics, Customer Support, Attribution Accuracy
ConsLearning Curve, Missing Features, Call Issues, Complexity, Complex Setup
User SatisfactionSeller Details
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.1
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
8.3
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2008
HQ Location
Santa Barbara, CA
Company Website
https://www.invoca.com/
Twitter
@Invoca
LinkedIn® Page
https://www.linkedin.com/company/210676/

Ender Turing

(42)4.8 out of 5
4th Easiest To Use in Speech Analytics software
OverviewUser Satisfaction
Product Description

Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights t

Industries: Financial Services, Retail · Market Segment: 60% Enterprise, 36% Mid-Market
User SatisfactionSeller Details
Ender Turing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.0
9.5
Ease of Use
Average: 9.0
9.6
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2018
HQ Location
Tallinn, Harjumaa
Company Website
https://enderturing.com
Twitter
@EnderTuring
LinkedIn® Page
https://www.linkedin.com/company/enderturing/

Avaya Experience Platform

(181)4.1 out of 5
View top Consulting Services for Avaya Experience Platform
OverviewPros and Cons
Product Description

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users: Telecom engineer · Industries: Telecommunications, Information Technology and Services · Market Segment: 52% Enterprise, 34% Mid-Market
Pros and ConsUser Satisfaction
ProsCalling Features, Analytics, Call Quality, Connectivity, Ease of Use
ConsComplexity, Customization Difficulty, Difficult Implementation, Difficult Setup, Error Handling
User SatisfactionSeller Details
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 9.0
7.8
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2000
HQ Location
Durham, North Carolina
Company Website
https://www.avaya.com
Twitter
@Avaya
LinkedIn® Page
https://www.linkedin.com/company/1494/
Ownership
NYSE: AVYA

JustCall

(2,374)4.3 out of 5
Entry Level Price:$0.99
View top Consulting Services for JustCall
OverviewPros and Cons
Product Description

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users: CEO, Account Executive · Industries: Computer Software, Financial Services · Market Segment: 59% Small-Business, 31% Mid-Market
User Sentiment

Users frequently mention the ease of use, seamless CRM integration, automatic call logging, and the ability to manage calls and SMS from one platform as key benefits of JustCall. Users experienced issues with inconsistent call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure to be high for smaller teams or solo users.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Call Management, Calling Features
ConsCall Issues, Call Functionality, Connection Issues, Poor Call Quality, Slow Loading
User SatisfactionSeller Details
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 9.0
8.6
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2016
HQ Location
Palo Alto, California
Company Website
https://www.saaslabs.co/
Twitter
@saas_labs
LinkedIn® Page
https://www.linkedin.com/company/10436435/

Sestek Speech Analytics

(22)4.8 out of 5
5th Easiest To Use in Speech Analytics software
OverviewUser Satisfaction
Product Description

Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and pr

Market Segment: 55% Enterprise, 45% Mid-Market
User SatisfactionSeller Details
Sestek Speech Analytics features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 9.0
9.3
Ease of Admin
Average: 8.8
Seller Details
Year Founded
2000
HQ Location
Istanbul, Turkey
Company Website
https://www.sestek.com
Twitter
@SESTEK
LinkedIn® Page
https://www.linkedin.com/company/sestek
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17 Listings in Enterprise Speech Analytics Software Available

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