HelpDesk+ AI-Powered Slack Support
What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service.
Average Rating: 4.5/5.0
Total Reviews: 69
How Do G2 Users Rate HelpDesk+ AI-Powered Slack Support?
- Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
- Quality of Support: 9.1/10 (Category avg: 9.0/10)
- Ease of Use: 8.9/10 (Category avg: 9.0/10)
- Ease of Admin: 8.8/10 (Category avg: 8.8/10)
Who Is the Company Behind HelpDesk+ AI-Powered Slack Support?
- Seller: Appfire
- Company Website:
- Year Founded: 2005
- HQ Location: Boston, Massachusetts
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Twitter: @Appfire
1,632 Twitter followers -
LinkedIn® Page: www.linkedin.com
727 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Information Technology and Services, Computer Software
- Company Size: 38% Small, 33% Medium
What Do G2 Reviewers Say About HelpDesk+ AI-Powered Slack Support?
AI-generated summary from verified user reviews
Pros
- Users commend the ease of use of HelpDesk+, streamlining workflows and enhancing productivity within Slack seamlessly.
- Users value the s seamless integration of HelpDesk+ with Slack, enhancing efficiency and support ticket management.
- Users appreciate the seamless Slack integration of HelpDesk+ for faster support ticket management and efficient responses.
- Users appreciate the automation of ticket management, enhancing efficiency and speed in handling support requests through Slack.
- Users highlight the outstanding customer support of HelpDesk+, providing timely and helpful responses for better service.
Cons
- Users find the complexity of setup and advanced features makes the overall experience less user-friendly.
- Users feel the limited customization options hinder accurate responses and ticket creation from complex Slack messages.
- Users find the limited integrations of HelpDesk+ AI-Powered Slack Support hampers functionality and communication with other apps.
- Users experience slow performance with HelpDesk+, often needing manual clarification for quicker resolution.
- Users experience occasional delays in syncing between Slack and Jira, affecting their overall workflow efficiency.
What Are Recent G2 Reviews of HelpDesk+ AI-Powered Slack Support?
"HelpDesk+AI great for day-to-day tasks"
Rating: 5.0/5.0 stars
— Deepesh V.
"Streamlined Support with Seamless Slack-Jira Integration"
Rating: 4.0/5.0 stars
— Mariam A.

