Skedda Reviews & Product Details

Working in public service means our agency relies on tools that are intuitive, dependable, and grounded in the realities of day-to-day operations. Skedda has been exactly that. Although I work in a technical industry, I’m not deeply technical, and I appreciated how naturally the system aligned with the way I think and organize my work. Navigating the platform has been straightforward, and it’s clear that thoughtful design went into making common workflows simple and logical.

What stood out even more than the platform itself was the team I worked with. Every person I interacted with was consistently kind, engaged, and genuinely enjoyable to collaborate with. Their willingness to help never felt transactional—they brought great energy to each conversation and made the process far smoother than I expected.

I also valued how responsive the team was. Whether turning around an update, responding to a question, or fitting in a last-minute meeting, their speed made a tangible difference for me. That level of attentiveness is something I don’t take for granted, especially in environments where timelines can shift quickly.

Another strength has been Skedda’s openness to feedback. I’ve offered ideas and requests along the way, and the team has always been receptive, thoughtful, and encouraging. It’s clear they care about improving the product in ways that support real-world users.

Finally, the supporting materials—personalized how-to videos for our specific space, helpful documentation, and even the general communications they send out—have been genuinely useful. I’ve found real value in the learning opportunities they provide and am looking forward to attending classes that will help me deepen my understanding of the platform over time. Review collected by and hosted on G2.com.

I genuinely don't have any comments to add here. Review collected by and hosted on G2.com.

Some of the things we like the most about Skedda is the modern interface, the possibility to show a map view of our facilities (highly appreciated by both staff and users), and the fantastic customer service! It's literally the best customer service I've ever experienced—if I've had any questions about setup or features available in Skedda, our onboarding manager Patrick has answered my emails within minutes, many times even recording helpful video clips to show something! Review collected by and hosted on G2.com.

I would say we are definitely mostly happy with the product, but of course there are always small things that could be improved. From a UX perspective, we would love for certain aspects of the booking availability (like when bookings are not allowed more than 14 days in advance) to be disabled upfront instead of showing an error message after the user tries to book something that is not allowed—but the Skedda team is also very responsive to feedback and ideas, and passes feature requests on for future consideration, so hopefully things like this will be fixed in the future👍 Review collected by and hosted on G2.com.

I find Skedda to be particularly beneficial due to its clean view, which enhances usability and aesthetics. The software is easy to use, making it accessible even for those who are not tech-savvy, streamlining the scheduling and booking processes. I also appreciate the drag-and-drop feature for editing schedules, which adds flexibility and efficiency to the management of bookings. The initial setup of Skedda was fairly easy, which helped in quickly integrating it into our workflow without much hassle. Review collected by and hosted on G2.com.

I dislike how updates for Skedda do not always push out in a clean and organized manner. Additionally, when edits are made, the emails lack clarity, and when group edits occur, they are distributed one by one rather than collectively. The billing and maps features also have room for improvement, though specific details on these aspects were not provided. Review collected by and hosted on G2.com.

The ease of use. The ability to focus on space usage and to have it displayed on the screen in many different ways depending on your needs in the moment. Review collected by and hosted on G2.com.

It's a bit on the expensive side. But maybe you have to pay for what you get! Review collected by and hosted on G2.com.

Skedda has an easy-to-use interface with robust features. Our implementation was very well supported, and they gave several presentations to my staff showing them how to use the product. We were even able to import data from our previous antiquated room management software! We have been using Skedda for a few years now, and can attest that it's very stable, still extremely easy to use, and flexible - we have recently integrated it with our Dakboard displays utilizing the iCal feed Skedda provides. Review collected by and hosted on G2.com.

We had only a few suggestions for improvement, which were well received by the Skedda team! Review collected by and hosted on G2.com.

Without a doubt, the customer service provided by the Skedda team has been excellent. From the intial conversations with the Account Manager, Emmalia Brock when we were first considering implementing Skedda right through to the onboarding process it has been seamless. Monash is a large organisation and it is not always each to integrate new systems, but even that process was very straightforward and efficient. We have the most amazing onboarding manager, Sam Smith, who has and continues to be incredibly helpful and knowledgeable about the platform and has been super responsive to all of our queries. The platform itself is intuitive and very easy to use, both at the administrator level and for the user. We could not have been happier with how the whole process has evolved. Review collected by and hosted on G2.com.

Nothing to dislike. We have mentioned a couple of improvements that the team may wish to consider into the future, but other than that it has been excellent. Review collected by and hosted on G2.com.

Skedda is very intuitive for users, easy to use and implement, offers a strong range of features, smooth integration with MS Teams and Outlook, and excellent customer support—truly not much to dislike and no real downside. Review collected by and hosted on G2.com.

There really isn’t anything to complain about, and I haven’t found any significant drawbacks. Review collected by and hosted on G2.com.

I’d like to recognize and sincerely thank Gem Jefferson, our onboarding specialist at Skedda, who has been an incredible partner throughout our six-month decision-making process. From start to finish, Gem has been the face of Skedda for us—consistently representing the platform with professionalism, expertise, and genuine care.

He has gone above and beyond to answer every question (and there were many!), always responding quickly, thoroughly, and with a positive attitude. His deep knowledge of the platform, paired with his personable and passionate approach, made the entire experience feel seamless and supportive.

Even after we officially signed on with Skedda, Gem continued to exceed expectations. He walked me through the platform’s settings step by step and proactively shared tailored tutorials to help our entire department get up to speed and feel confident using the new system. His dedication didn’t stop at the sale—he’s been a true partner every step of the way.

Gem’s commitment to excellence and his consistent follow-through played a key role in our decision to move forward with Skedda. He truly embodies what customer care should look like, and I can’t thank him enough for the outstanding support he’s provided. Skedda is lucky to have him! Review collected by and hosted on G2.com.

nothing. I wish our university would have allowed the SSO integration feature. But that disappointment lies on our end. Review collected by and hosted on G2.com.

Ease of access to view the floor plans and the link with Teams. The ability to configure the system to have the booker presented with options for room configuration & hospitality - which if booked, automatically issues a notification to Facilities and Catering teams. Any issues found in the roll out stage were quickly addressed. Review collected by and hosted on G2.com.

Nothing I can think of. When we worked with Skedda to develop our system they were able to design a solution that ticked all of of our boxes. Review collected by and hosted on G2.com.

I like their support team. Anytime I have a question, they are quick to deliver a thorough answer, sometimes with a helpful video tailored to me and the specific question I asked.

It has some handy features like two way sync with Microsoft, and it even can tell who is in the office without them having to open the app Review collected by and hosted on G2.com.

- Cannot easily rearrange desks and reflect it on the office map Review collected by and hosted on G2.com.