Best Live Chat Software - Page 17

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

ReadyDesk

Web based help desk software with live chat and remote desktop

Average Rating: 3.9/5.0

Total Reviews: 10

How Do G2 Users Rate ReadyDesk?

  • Has the product been a good partner in doing business?: 5.6/10 (Category avg: 9.1/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind ReadyDesk?

  • Seller: ReadyDesk
  • HQ Location: San Diego, CA
  • Twitter: @ReadyDeskACTUAL
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Small, 20% Medium

What Do G2 Reviewers Say About ReadyDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the customizable workflows of ReadyDesk, enhancing productivity and addressing specific needs effectively.
  • Users praise the user-friendly interface of ReadyDesk, making navigation easy for both agents and customers.
  • Users appreciate the user-friendly interface of ReadyDesk, enhancing navigation for support agents and customers alike.
  • Users find ReadyDesk's intuitive interface easy to navigate, enhancing the experience for both agents and customers.
  • Users appreciate the intuitive interface of ReadyDesk, making navigation simple for both support agents and customers.
Cons
  • Users feel that the pricing structure is steep, making it challenging for smaller businesses or startups to afford.
  • Users notice limited integrations with ReadyDesk, making it challenging to connect with other essential business tools.
  • Users note the lack of integrations in ReadyDesk, limiting connectivity with popular business tools they rely on.
  • Users experience a steep learning curve with some features of ReadyDesk that take time to master.
  • Users note the limited integrations of ReadyDesk, missing key connectivity options with popular business tools.

What Are Recent G2 Reviews of ReadyDesk?

What Are G2 Users Discussing About ReadyDesk?

Revelation helpdesk

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way.

Average Rating: 4.6/5.0

Total Reviews: 8

How Do G2 Users Rate Revelation helpdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 5.0/10 (Category avg: 8.5/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Revelation helpdesk?

Who Uses This Product?

  • Company Size: 38% Medium, 38% Small

What Do G2 Reviewers Say About Revelation helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use with Revelation helpdesk, appreciating its straightforward onboarding and intuitive features.
  • Users praise the excellent customer support of Revelation Helpdesk, appreciating its responsiveness and helpfulness when needed.
  • Users value the efficiency of Revelation helpdesk, appreciating its straightforward onboarding and seamless integration.
  • Users highlight the easy onboarding and usability of Revelation helpdesk, appreciating its seamless integration and organization features.
  • Users commend the efficient ticketing system of Revelation Helpdesk, enhancing virtual customer support and request organization.
Cons
  • Users find the limited features in the basic package hinder efficient usage and data generation capabilities.
  • Users find the limited features in the basic package a drawback, hindering efficiency and functionality.
  • Users find the limited chat features in the basic package restricts efficiency and overall usability of Revelation helpdesk.
  • Users find the reporting and data export features limited, suggesting improvements for richer datasets would be beneficial.
  • Users find the inadequate reporting of Revelation helpdesk limiting for insights into agent performance and customer satisfaction.

What Are Recent G2 Reviews of Revelation helpdesk?

What Are G2 Users Discussing About Revelation helpdesk?

Sarbacane

Sarbacane is an email and SMS marketing solution. Email design and analytics are provided. Users can import contacts or manually enter them. A/B testing can be performed for campaign optimization.

Average Rating: 3.8/5.0

Total Reviews: 4

How Do G2 Users Rate Sarbacane?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Sarbacane?

  • Seller: Sarbacane
  • Year Founded: 2001
  • HQ Location: Hem, FR
  • Twitter: @Sarbacane
    109 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Sarbacane?

What Are G2 Users Discussing About Sarbacane?

ZyraTalk

ZyraTalk is an AI-powered customer communication platform built for home- and field-service businesses, including HVAC, plumbing, electrical, roofing, and pest control companies. ZyraTalk answers every inbound phone call and website chat 24/7 using conversational AI, qualifies the lead, and books the job on the spot — no voicemail, no hold time, no missed after-hours calls. Beyond inbound answering, ZyraTalk automates outbound communication: it calls new leads back within seconds, follows up on stalled estimates and overdue invoices, sends appointment reminders and review requests by text, and runs automated re-engagement campaigns so no opportunity falls through the cracks. ZyraTalk integrates with the field service management and CRM software home-service businesses already use, including ServiceTitan, Housecall Pro, FieldPulse, Service Fusion, and BrioStack. Every job booked by the AI syncs directly to the company's schedule with no double entry. More than 5,000 home- and field-service businesses use ZyraTalk, which has handled over 1 million customer conversations and generated more than $1 billion in commerce for its customers. An estimated 35% of home-service calls go unanswered; ZyraTalk exists so that none of them cost you a job. Key capabilities: 24/7 AI call answering, AI webchat, AI outbound calling, automated SMS follow-up, lead qualification, appointment booking, and FSM/CRM integration.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate ZyraTalk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ZyraTalk?

  • Seller: ZyraTalk
  • Year Founded: 2018
  • HQ Location: Phoenix, US
  • Twitter: @ZyraTalk
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of ZyraTalk?

What Are G2 Users Discussing About ZyraTalk?

BetterChat

Your #1 Solution for Seamless Interaction on the Leading Messaging Platform! empowering your business for sales, support, and marketing. Unlock features like Team Inbox, Broadcast Messaging, Contact Management, WhatsApp Chatbot, and API Support with BetterChat.

Average Rating: 3.2/5.0

Total Reviews: 3

How Do G2 Users Rate BetterChat?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Lead Development: 7.2/10 (Category avg: 8.5/10)
  • Customization : 7.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind BetterChat?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

Chatango

Chatango offers live group chat for websites.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Chatango?

  • Lead Development: 7.2/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatango?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Chatango?

What Are G2 Users Discussing About Chatango?

ChatStack

ChatStack is a self-hosted live chat software for websites.

Average Rating: 2.7/5.0

Total Reviews: 3

How Do G2 Users Rate ChatStack?

  • Has the product been a good partner in doing business?: 0.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind ChatStack?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of ChatStack?

What Are G2 Users Discussing About ChatStack?

ConnectiveOne (ex Kwizbot)

Connective One is an omnichannel AI communication platform that automates customer service, sales, marketing, human resources, and internal communications within companies. The main goal of Connective One is to provide the most convenient and fastest customer service possible. Our product allows clients to get answers to their questions much faster, while operators can focus on more complex queries as Connective One handles routine processes. The functionality of Connective One includes: -AI Copilot: AI-generated responses to customer questions for quick operator replies. No need to spend time searching for information to respond – AI does it all for the operator, who only needs to send the message. -AI Tools: Internal operator assistant. -AI Fast Line: An AI tool that independently processes customer inquiries according to your knowledge base. No more AI "hallucinations" as you regulate and manage the responses. Fast Line handles up to 70% of typical customer queries, saving your managers' time. -Omnichannel: Connect all messengers, social networks, and email. - Operator Panel: Handles inquiries from all communication channels in a single window. Operators do not waste time switching between tabs, making communication easy and ensuring no customers are lost. -Scenario Builder: Create unique customer service workflows and easily make changes to them. -Contact Center PRO: Analytics of operator performance to view important metrics. -Question Categorizer: Easily segment and manage inquiries. -Macros: Routine processes that can be launched with one click, such as checking the status of an order or creating a deal card in the CRM system. -Mailing: Inform customers about your unique offers and promotions across all communication channels. -Easy and customizable integrations: Quick and simple connection to your customer relationship management systems. -Voice transcriber: Converts voice requests into text for more efficient processing. -Live chat: Provides instant customer support in real-time 24/7

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate ConnectiveOne (ex Kwizbot)?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ConnectiveOne (ex Kwizbot)?

  • Seller: Evergreen
  • Year Founded: 2009
  • HQ Location: Подольский район, UA
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of ConnectiveOne (ex Kwizbot)?

HaloCRM

HaloCRM is customer relationship management software that runs sales, marketing and service on one customer record. New leads are captured, scored against your ideal customer profile and routed to the right rep automatically, then stage-based automation fires tasks, follow-ups and approvals as deals progress. Weighted forecasting and multiple pipelines come as standard. Marketing teams segment audiences by behaviour, tags and custom fields, build campaigns in a drag-and-drop email builder, and see closed-loop attribution from campaign to closed revenue. Email sequences and sales cadences are mapped in one visual builder with A/B split paths and no code. AI is part of the licence rather than an add-on: lead scoring, suggested replies, Next Best Action and call summaries. Email, voice, live chat, social, SMS and a branded portal all share one timeline, so sales, marketing and support work from the same view of the customer, from first click through to renewal.

Average Rating: 4.8/5.0

Total Reviews: 4

Who Is the Company Behind HaloCRM?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About HaloCRM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the hands-on support provided by HaloCRM, enhancing their experience through effective assistance.
  • Users appreciate the ease of use of HaloCRM, thanks to its simple UI and seamless tool integration.
  • Users value the easy integration with other tools, enhancing their overall workflow and productivity.
  • Users value the easy integration with other tools in HaloCRM, enhancing overall workflow and productivity.
  • Users love the intuitive interface of HaloCRM, making navigation and integration with tools effortless.
Cons
  • Users face a difficult learning curve with HaloCRM, requiring multiple training sessions to grasp the tool effectively.
  • Users mention a steep learning curve, requiring multiple training calls to fully grasp HaloCRM's features.
  • Users experience a steep learning curve with HaloCRM, requiring multiple training sessions to grasp its functionalities.
  • Users note that technical expertise is required, necessitating training calls to fully understand HaloCRM.

What Are Recent G2 Reviews of HaloCRM?

Helpmonks

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

Average Rating: 4.3/5.0

Total Reviews: 26

How Do G2 Users Rate Helpmonks?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Helpmonks?

  • Seller: Helpmonks
  • Year Founded: 2013
  • HQ Location: Syracuse, New York
  • Twitter: @helpmonks
    2,086 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Small, 27% Medium

What Do G2 Reviewers Say About Helpmonks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient organization and labeling of emails, making search and retrieval a breeze.
  • Users praise the effective email organization and labeling in Helpmonks, enhancing search efficiency for past communications.
  • Users appreciate the email tracking feature in Helpmonks, enhancing organization and search efficiency for past communications.
  • Users value the organization and efficient email searching in Helpmonks, enhancing their email management experience.
Cons
  • Users experience random shutdowns with Helpmonks, leaving them without notifications or timelines for fixes.
  • Users are frustrated by poor notifications, leaving them uninformed about issues and when they will be resolved.
  • Users report random shutdowns that disrupt workflow, leaving them frustrated with a lack of updates on fixes.
  • Users are frustrated by the slow loading times of Helpmonks, hindering their efficiency and workflow.
  • Users often face random shutdowns with Helpmonks, leading to frustration due to lack of notifications or ETAs on fixes.

What Are Recent G2 Reviews of Helpmonks?

What Are G2 Users Discussing About Helpmonks?

ICE Chat

Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate ICE Chat?

  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind ICE Chat?

  • Seller: Etech Global Services
  • Year Founded: 2003
  • HQ Location: Nacogdoches, Texas, United States
  • Twitter: @EtechGS
    1,939 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,210 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Company Size: 100% Small, 33% Large

What Are Recent G2 Reviews of ICE Chat?

Lime Talk

Easy to use live chat software for your website. Affordable prices, mobile support.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Lime Talk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Lime Talk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Lime Talk?

What Are G2 Users Discussing About Lime Talk?

oct8ne

Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate oct8ne?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind oct8ne?

  • Seller: Oct8ne
  • Year Founded: 2016
  • HQ Location: Barcelona, ES
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of oct8ne?

phpFreeChat

phpFreeChat is an opensoruce live chat tool for websites.

Average Rating: 3.8/5.0

Total Reviews: 3

How Do G2 Users Rate phpFreeChat?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 9.4/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.8/10 (Category avg: 8.1/10)

Who Is the Company Behind phpFreeChat?

  • Seller: phpFreeChat
  • HQ Location: N/A
  • Twitter: @phpfreechat
    441 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of phpFreeChat?

What Are G2 Users Discussing About phpFreeChat?

Sceyt

Sceyt's APIs enable quick and seamless integration of in-app communication features into any web or mobile application. Our chat solutions support a wide range of functionalities beyond text messaging, including voice messages, file sharing, unlimited message storage, and more, catering to industries such as e-commerce, healthcare, e-learning, gaming, travel, and fintech. Sceyt's SDKs, APIs, and customizable UI Kits are designed for seamless integration and ease of use. Security is our priority. With encryption both in transit and at rest, along with SOC2 compliance, your data is fully protected. The solutions are built to scale with your business, accommodating growing user bases and evolving needs. With detailed, user-friendly documentation, setting up and integrating Sceyt’s communication tools is straightforward, allowing you to enhance your web and mobile application with a dynamic and versatile messaging experience.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Sceyt?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Sceyt?

  • Seller: Sceyt
  • Year Founded: 2021
  • HQ Location: Yerevan, AM
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About Sceyt?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the prompt and reliable customer support from Sceyt, enhancing their overall messaging experience.
  • Users praise the ease of use with Sceyt, enjoying its seamless integration and user-friendly experience.
  • Users appreciate the implementation ease of Sceyt, finding it straightforward to integrate and customize for their needs.
  • Users value the seamless chat functionality of Sceyt, enhancing integration and providing 24/7 support for effortless communication.
  • Users highlight the easy setup of Sceyt, enabling quick implementation and user-friendly integration for diverse needs.
Cons
  • Users struggle with poor documentation, making deep customizations difficult and implementation challenging.
  • Users find chat functionality issues due to lack of specific permissions, requiring API or middleware for customization.
  • Users find Sceyt's mobile SDK lacking specific logic features, necessitating API use or middleware for custom functionality.
  • Users find the lack of official documentation makes customizing Sceyt challenging and hard to comprehend.
  • Users struggle with the lack of official documentation, making in-depth customization challenging and frustrating.

What Are Recent G2 Reviews of Sceyt?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026