Best Live Chat Software - Page 17
This page was last updated on June 9th, 2025
Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.
Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.
By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.
Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.
To qualify for inclusion in the Live Chat category, a product must:
Featured Live Chat Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta
- 73% Small-Business
- 27% Mid-Market
2,108 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a per
- 100% Small-Business
- 33% Enterprise
1,948 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Kartra is the all-in-one business platform for experienced creators, coaches, and experts to monetize their knowledge and services online. The platform includes everything you need to market and sel
- Marketing and Advertising
- Health, Wellness and Fitness
- 91% Small-Business
- 12% Mid-Market
496 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Easy to use live chat software for your website. Affordable prices, mobile support.
- 100% Small-Business
12 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through hum
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
phpFreeChat is an opensoruce live chat tool for websites.
- 67% Small-Business
- 33% Mid-Market
442 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Sceyt's APIs enable quick and seamless integration of in-app communication features into any web or mobile application. Our chat solutions support a wide range of functionalities beyond text messaging
- 75% Small-Business
- 25% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Sugester is a blend of CRM, helpdesk and project management features with a one-stop-shop for the needs of SMB: from email and CRM, to task planning, through an embeddable live chat.
- 33% Enterprise
- 33% Mid-Market
244 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SupportGenie, develops B2B hardware support solutions that make resolving hardware issues easier and faster. Troubleshooting the end user's problems in the field can be resolved quickly by amplifying
- 100% Small-Business
448 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Supsis – Omnichannel Live Support, Chatbot, and AI-Powered Customer Communication Platform Supsis is a comprehensive customer communication platform that unifies all conversations from your website
- 67% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagem
- 60% Mid-Market
- 20% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.
- Computer Software
- 50% Small-Business
- 36% Mid-Market
398 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ASAPP solves the toughest challenges in customer service with AI. With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experienc
- 33% Enterprise
- 33% Mid-Market
2,695 Twitter followers
- Overview
- User Satisfaction
- Seller Details
BambooCricket Live Chat helps to connect staff directly with users and ask crucial questions to help them make the right purchase decision.
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
BigRadar helps in increasing visitor conversation rates on your website drastically. It just not a live chat software but it also help business to reach out customers through multi-channel campaigns w
- 67% Small-Business
- 33% Mid-Market
18 Twitter followers
