--- title: SupportGenie Reviews meta_title: 'SupportGenie Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SupportGenie works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 3 scale: '5' date_modified: '2025-10-31' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SupportGenie Reviews **Vendor:** SupportGenie **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 ## About SupportGenie SupportGenie, develops B2B hardware support solutions that make resolving hardware issues easier and faster. Troubleshooting the end user's problems in the field can be resolved quickly by amplifying answers with video assistance, augmented reality and AI. Leverage machine learning and computer vision to identify and pre-screen trouble areas, further reducing the time needed for customers to wait for support specialists. Our user-friendly tools eliminate the need for frustrating phone calls, delayed emails, and complicated technical jargon, making it quick, simple, and stress-free to resolve hardware issues remotely on a smartphone. Better hardware support tools make for better customer experiences! ## SupportGenie Reviews ### 1. A Real Genie to save your Clients. !! **Rating:** 4.5/5.0 stars **Reviewed by:** Richa S. | Tech Support head , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about SupportGenie?** What really impresses me is how they are always one step ahead of the competion,their AR and Visual assistance is incredibly progressive and works wonders ! The self service support is the best way to save cost and time. **What do you dislike about SupportGenie?** Some of our clients are neither that tech savy nor that well versed with the hardware to follow the self service support which makes them difficult to proceed further. Data privacy is highly important in today's era so keeping customers data secure is a top notch priority. **What problems is SupportGenie solving and how is that benefiting you?** Support genie helped our organisation improve the customer service satisfaction by 69% over the last 12 months. This tool has helped our employees to serve our customers in more effective and efficient way making them satisfied and which has lead us a sharp growth in our referrals numbers. ### 2. Reviewing SupportGenie **Rating:** 4.5/5.0 stars **Reviewed by:** sierra k. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SupportGenie?** I like how support genie is very undertanding and assertive when helping. They are very quick and effective when helping and the problem typically gets resolved quickly. **What do you dislike about SupportGenie?** My only issue with SupportGenie would just be that its not on more platforms and within more companies. SupportGenie would help alot more compaies if it was branched out more. **What problems is SupportGenie solving and how is that benefiting you?** SupportGenie is helping the problem of solving IT issues and allowing people to get things resolved or fixed if there becomes a glitch i nthe system. While allowing it to be a fast fix. ### 3. All in one package for handling my customer support issues quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Jose A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about SupportGenie?** Support Genie provides my startup with the perfect optimization tools to help my customers. Their chatbot is superb, perhaps chatbot 2.n0w, I've never seen a chatbot that can send and receive a live video with ease. My support team can see what our customers see in real-time, which eliminates awkward questions such as, "is it turned on." We've pretty much eliminated the need for a support phone line because the chatbot and video support make the best combination for making the support process easy for my team and our customers. There is also a member platform where I can track closed and open tickets on a dashboard. This took a while for my team to get used to, but we quickly realized that this was the most efficient platform to track and organize everything in one place. Most recently they added the ability to send and receive images via text message, this was an added bonus, we use this feature every day. **What do you dislike about SupportGenie?** As mentioned, there was a learning curve for my team but it was clearly designed to optimize the customer experience and our customers have no issues whatsoever with the platform. During the pandemic, we've made adjustments as to how we deliver support, but this has been the most seamless adjustment we've ever made as a startup. Their integrations are limited, but they are continuing to add more features. I wanted the ability to send pdf files with instructions, but they took my recommendation and added the ability to the features. But overall, nothing to dislike, they are growing fast. **Recommendations to others considering SupportGenie:** If you are looking for a fresh new support platform that can manage all your customer support tickets, this is the one. Plus, they are very quick to respond whenever I questions or I am requesting a new feature. **What problems is SupportGenie solving and how is that benefiting you?** The problems we are solving are ones that require us to physically see our wearable devices. Our customers used to come on-site but we've had to shut down that facility, now with video support, it's made this process much simpler. The benefit of this process is that the platform can record all interactions with the customer, whether they send a text message or chat on your website, it's all there for the team to see. No need to jump between programs or window tabs, it's all there for everyone to see and save time with every interaction, I couldn't think of a better win-win scenario. ## SupportGenie Discussions - [Can I use this for broadcasts?](https://www.g2.com/discussions/34397-can-i-use-this-for-broadcasts) - 1 upvote - [View SupportGenie pricing details and edition comparison](https://www.g2.com/products/supportgenie/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+06%3A03%3A49+-0500&secure%5Bsession_id%5D=154d1c77-faff-485e-aada-8c19b39bec67&secure%5Btoken%5D=ffbe7f6d92462f681952e93126fd43efbd5f229593f64f19337224c3e85c1c57&format=llm_user) ## SupportGenie Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - In-App Messaging ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top SupportGenie Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,961 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,627 reviews)