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SupportGenie

By SupportGenie

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SupportGenie Reviews & Product Details

Pricing

Pricing provided by SupportGenie.

AR Genie App by SupportGenie

Free

AR Genie Core by SupportGenie

Contact Us
5 Agents Per Month

SupportGenie Media

SupportGenie Demo - AR Genie
Peer-to-peer hardware support solution with live video and augmented reality capabilities.
SupportGenie Demo - Multichannel hardware support platform
Live Chat can solve your customer's problems faster and improve customer satisfaction. Live chat has become the leading digital contact method for online customers, as a staggering 46% of customers prefer live chat compared to just 29% for email, and 16% for social media. - Instant communication...
SupportGenie Demo - Annotate & capture images from live video
- Capture Images from Live Video. - Annotate the image by adding text or drawings. - Send the annotated images back to the customer to explain what they need to do.
SupportGenie Demo - Customized dialog flows
Support Genie provides web hooks to integrate a custom dialog flow to your backend. The possibilities are endless with customized dialog flows for a chatbot. - Supports adaptive cards for a rich user interface. - Add multiple stories for a very powerful chatbot. - Support for anonymous and ver...
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SupportGenie Reviews (3)

Reviews

SupportGenie Reviews (3)

4.7
3 reviews
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RS
Tech Support head
Information Technology and Services
Small-Business (50 or fewer emp.)
"A Real Genie to save your Clients. !!"
What do you like best about SupportGenie?

What really impresses me is how they are always one step ahead of the competion,their AR and Visual assistance is incredibly progressive and works wonders !

The self service support is the best way to save cost and time. Review collected by and hosted on G2.com.

What do you dislike about SupportGenie?

Some of our clients are neither that tech savy nor that well versed with the hardware to follow the self service support which makes them difficult to proceed further.

Data privacy is highly important in today's era so keeping customers data secure is a top notch priority. Review collected by and hosted on G2.com.

SK
Small-Business (50 or fewer emp.)
"Reviewing SupportGenie"
What do you like best about SupportGenie?

I like how support genie is very undertanding and assertive when helping. They are very quick and effective when helping and the problem typically gets resolved quickly. Review collected by and hosted on G2.com.

What do you dislike about SupportGenie?

My only issue with SupportGenie would just be that its not on more platforms and within more companies. SupportGenie would help alot more compaies if it was branched out more. Review collected by and hosted on G2.com.

JA
Small-Business (50 or fewer emp.)
"All in one package for handling my customer support issues quickly"
What do you like best about SupportGenie?

Support Genie provides my startup with the perfect optimization tools to help my customers. Their chatbot is superb, perhaps chatbot 2.n0w, I've never seen a chatbot that can send and receive a live video with ease. My support team can see what our customers see in real-time, which eliminates awkward questions such as, "is it turned on." We've pretty much eliminated the need for a support phone line because the chatbot and video support make the best combination for making the support process easy for my team and our customers. There is also a member platform where I can track closed and open tickets on a dashboard. This took a while for my team to get used to, but we quickly realized that this was the most efficient platform to track and organize everything in one place. Most recently they added the ability to send and receive images via text message, this was an added bonus, we use this feature every day. Review collected by and hosted on G2.com.

What do you dislike about SupportGenie?

As mentioned, there was a learning curve for my team but it was clearly designed to optimize the customer experience and our customers have no issues whatsoever with the platform. During the pandemic, we've made adjustments as to how we deliver support, but this has been the most seamless adjustment we've ever made as a startup. Their integrations are limited, but they are continuing to add more features. I wanted the ability to send pdf files with instructions, but they took my recommendation and added the ability to the features. But overall, nothing to dislike, they are growing fast. Review collected by and hosted on G2.com.

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Pricing Options

Pricing provided by SupportGenie.

AR Genie App by SupportGenie

Free

AR Genie Core by SupportGenie

Contact Us
5 Agents Per Month

AR Genie Automate by SupportGenie

Contact Us
100 Agents Per Month
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SupportGenie