What do you dislike about Kartra?
Well since my first review. Alot happened. Shortly after I did this review, something very strange happened.
I woke up, did my thing and sat down in front of my laptop to login to my Kartra account.
Everything seemed normal, entered my username & password then clicked login.
Next thing i know, a popup appears telling me I have been blocked and to contact chat support.
Now aside from trying to figure out why i was blocked, I now needed to find a way to contact chat support, from the outside of my Kartra account.
Not an easy thing to do. My only option was to wait until I was in a different IP and try and login.
When all of those methods failed , days had turned into weeks, and weeks into months.
I had an associate who I iknew also had a Kartra account forward a message for me to Kartra support, explaining the situation.
Another few weeks later, I was finally contacted by someone at Kartra, who never really told me anything. Just that I was no longer welcome at Kartra.
This sudden lockout, cost me an entire years worth of commissions. Because as soon as I was locked out, everything in my account failed to renew, failed to re-activate and so on. None of my optin pages worked, my funnels were no more and basically my entire online business dissolved.
To this very day, I have never been told WHY this happened, or anything. You would think that for something to end like this, the way it ended, that you would want to let this customer/client know exactly what happened. So they may learn and gain a better understanding of what happened.
Kartra in this matter chose to ignore me, lock me out of everything, blacklist me. Totally breaking my online into tiny scattered pieces that I couldnt rebuild quite the same and it never did gain traction again.
I wish I had more to tell you but even I dont know and will never know why , out of the blue, i was locked out, never to return to Kartra. Review collected by and hosted on G2.com.