--- title: BigRadar Reviews meta_title: 'BigRadar Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how BigRadar works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2026-08-19' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # BigRadar Reviews **Vendor:** BigRadar **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About BigRadar BigRadar is an AI-first customer messaging platform built for Shopify D2C brands. It brings live chat, WhatsApp, and email into one shared inbox — unlimited seats, unlimited conversations, one flat monthly price. No per-ticket billing, no per-seat billing, no surprise invoices during high-volume periods like BFCM. Growth ($49/mo) includes 500 AI resolutions. Pro ($99/mo) includes 1,500. Extra resolutions are $0.79 each, and BigRadar keeps resolving past the cap instead of cutting off. Built for founders and CX leads who got burned by unpredictable AI billing on tools like Gorgias, Intercom, or Tidio and want a price they can actually plan around. ## BigRadar Reviews ### 1. Instant notifications on mobile app **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 27, 2020 **What do you like best about BigRadar?** Usually live chat softwares doesn't have nice mobile apps and get very late notifications even if they have one. We were facing this problem from quite a long time and switched many tools... **What do you dislike about BigRadar?** There are few things which these guys can add as it seems a new startups and trying to quickly develop the product. like the email marketing automation could have been better like Intercom. **Recommendations to others considering BigRadar:** It does the job... try them once. **What problems is BigRadar solving and how is that benefiting you?** Speaking to customers while they are browsing our website and the chatbot qualifies the leads for us before the chat goes to a human. ### 2. Very Useful Product **Rating:** 5.0/5.0 stars **Reviewed by:** Aman J. | Senior UI/UX Designer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 26, 2020 **What do you like best about BigRadar?** I really like chat bot feature in BigRadar, no matter i am online or offline bot is always talking to my visitor and solving their quires. **What do you dislike about BigRadar?** I wish there was more support for users to set very specific email campaigns **What problems is BigRadar solving and how is that benefiting you?** using BigRadar chatbot to its fullest capacity, whenever a visitor comes on my website I push a special message to start a conversation and then get their contact information for future updates. BigRadar helps me with all the user data I get from chat, I can put multiple condition and filters to get exact user data and send them an email notification. BigRadar really help me to connect with my users. ### 3. Awesome Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 31, 2018 **What do you like best about BigRadar?** I like how you are able to really understand customer's needs with this product and then be able to give them a solution based on the products and services your company sells. **What do you dislike about BigRadar?** I wish there was more support for users with the tool, a more immediate response to those in need of help with the service. **Recommendations to others considering BigRadar:** Definitely a must! **What problems is BigRadar solving and how is that benefiting you?** Being able to understand my customer market and their pain points is the biggest business problems that I solve with BigRadar. The main benefits I've realized by using this tool is a quicker response time from prospects, easily being able to build trust and awareness as well as being able to easily speak to the right person in charge that makes decisions. ## BigRadar Discussions - [What is BigRadar used for?](https://www.g2.com/discussions/what-is-bigradar-used-for) - [View BigRadar pricing details and edition comparison](https://www.g2.com/products/bigradar/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-04+19%3A54%3A14+-0500&secure%5Bsession_id%5D=8475a1fb-4b6e-4f3d-ac20-657d4bbe8a93&secure%5Btoken%5D=157af82db7567c3038f183a7be30d3dcb39acdd45c356daf0db03824014ebdb1&format=llm_user) ## BigRadar Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top BigRadar Alternatives - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,480 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,027 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,661 reviews)