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Supsis Reviews & Product Details

Supsis – Omnichannel Live Support, Chatbot, and AI-Powered Customer Communication Platform Supsis is a comprehensive customer communication platform that unifies all conversations from your website, social media, and messaging apps into a single intelligent dashboard. It combines live chat, AI-powered chatbots, virtual call center capabilities, and automation features to deliver fast, consistent, and personalized experiences at every stage of the customer journey—from first contact to post-sales support. Key Features Unified Dashboard: Consolidates web live chat, WhatsApp, Instagram, Facebook Messenger, Telegram, email, and e-commerce messages into one place—eliminating missed messages and scattered sessions. Live Support (Agent Console): Features include operator routing, queue management, department-based assignments, canned responses, internal notes, and tagging to boost team productivity. AI-Powered Chatbot: Answers FAQs, collects forms, operates outside business hours, and smoothly hands over complex cases to human agents. Smart Automations: Rule-based triggers for keywords, topics, languages, or sentiment; auto-greetings, triggered campaigns, SLA alerts, and follow-up reminders. Multilingual Support: Automatic translation and language detection for seamless cross-border communication. Real-Time Visitor Tracking: Page views, traffic sources, cart status, and other data for sending context-aware proactive messages. Video/Voice Calls & Screen Sharing: Enables face-to-face interactions for technical support, sales consultations, and identity verification. Reporting & Analytics: Track response times, resolution times, CSAT, and conversion rates by channel, department, or agent; export custom date ranges. Flexible Integrations & API: Connect with CRM, e-commerce, payment, and logistics systems; bring order or ticket details into chat flows. Mobile & Desktop Access: Browser-based dashboard and mobile apps for work anywhere. AI and Automation Capabilities: Intent & Topic Classification: Automatically categorizes messages and routes them to the right department. Knowledge Base Responses: Bot trained with your documentation to answer product, return, shipping, and billing queries. Sentiment Analysis: Prioritizes urgent or angry customer cases for live agent attention. Predictive Suggestions: Offers reply suggestions and upsell/cross-sell opportunities to agents in real-time. Virtual Call Center: Number Management & Call Flows: IVR menus, business hours, and holiday rules. Call Recording & Transcripts: Store and transcribe call history for quality control, training, and audits. Omnichannel Workflows: Merge calls, messages, and emails into a single ticket/conversation record. Security, Privacy & Compliance: End-to-End Protection: TLS encryption in transit, role-based access controls, IP restrictions, and session policies. Data Retention & Deletion Policies: Data is deleted upon account closure or after set inactivity; requests for deletion/export are supported. Compliance Ready: Meets GDPR/KVKK requirements with data minimization, logging, and access audits. Getting Started: Quick Setup: Add a single line of code to your website; connect WhatsApp and social channels. Flow Design: Use the visual bot builder to create Q&A trees, forms, and triggers. Team Configuration: Set up departments, working hours, SLA rules, permissions, and canned responses. Measurement: Track performance with CSAT surveys, goals, and reporting dashboards; optimize messaging via A/B testing. Ideal For: E-Commerce & Marketplaces: Order, returns, shipping, stock, and promotion support; cart recovery messages. SaaS & Tech Companies: 24/7 technical support, onboarding flows, and in-product assistance. Finance, Insurance, Telecom: Handle high-volume inquiries with smart prioritization. Retail & Services: Appointments, store stock info, branch directions, and loyalty program engagement. Why Supsis? True Omnichannel: All customer conversations—no matter the channel—are unified under a single thread. Scalable Architecture: Handles peak traffic during campaigns with robust infrastructure and flexible licensing. Boosts Team Efficiency: Automations and AI suggestions shorten response times and increase agent capacity. Improves Conversion & Satisfaction: Proactive, personalized messages drive sustained growth in sales and CSAT.

Seller

Softcand

Discussions

Supsis Community

Languages Supported

Arabic, German, English, French, Italian, Russian, Spanish, Turkish

Overview by

enes dur

Pricing

Pricing provided by Supsis.

Live Support

$0.00

1 User Per Month

Chatbot

$18.99

Per Month

View More Pricing Information

Top-Rated Alternatives

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Supsis Media

Supsis Demo - Manage All Your Communication Channels in One Platform

Supsis AI gathers all customer messages from WhatsApp, Telegram, mobile app, SMS, email, and your website into a single interface. This allows you to keep your communication organized, respond quickly and consistently, and boost customer satisfaction.

Supsis Demo - Dynamic Artificial Intelligence and Chatbot Design

Easily create chatbot scenarios with the drag-and-drop interface. Powered by GPT-4, the AI provides accurate responses, applies filters, collects user inputs, and triggers automated actions to ensure customers always get the right answer.

Supsis Demo - Integrated Voice and Video Calls

Communicate directly with your customers through voice or video calls on the platform. Present your products live, accelerate your sales process, and build trust instantly.

Supsis Demo - Efficient Email Management

Manage all personal, departmental, and representative emails from a single dashboard. Quickly switch between inbox, sent items, and unread emails, compose new messages, and attach files with ease.

Supsis Demo - Website Analysis and Segmentation

View real-time visitor details such as browser, operating system, location, and page history. Use segmentation to define your target audience and deliver the right message to the right person.

Supsis Demo - Automatic Translation in Every Language

Break down language barriers with automatic translation. Incoming messages are instantly translated, and you can reply in any language you choose, making it easy to communicate with your global customer base.

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OG

oğuzhan g.

Member of board

Small-Business (50 or fewer emp.)

5/24/2024

"Finally, I found what I’ve been looking for!!!"

5/5

What do you like best about Supsis?

To manage my relationships with my customers and optimize and manage all my processes to ensure customer satisfaction, I have tried many applications so far. Since none of them were sufficient on their own, I used multiple programs simultaneously, such as live support systems, mailing applications, CRM programs, and to-do programs. When I finally came across Supsis, I was able to seamlessly handle all my tasks on a single platform. I thank the Supsis team for providing me with this convenience and at affordable prices. 🙏🏻🙏🏻🙏🏻 Review collected by and hosted on G2.com.

What do you dislike about Supsis?

I didn’t notice any shortcomings in an application that meets all my needs at once. Review collected by and hosted on G2.com.

What problems is Supsis solving and how is that benefiting you?

I can manage all my channels like WhatsApp, Telegram, web chat, and Facebook Messenger from one place. Additionally, there is an AI-based chatbot system that I can connect to all my channels. Because of this, I have achieved very high efficiency in my communication with customers, thanks to Supsis. Review collected by and hosted on G2.com.

FA

Furkan A.

Softcand Yazılım Hizmetleri

Small-Business (50 or fewer emp.)

11/17/2023

"Outstanding Customer Support and User-Friendly Interface!"

5/5

What do you like best about Supsis?

The many features available are truly impressive! Review collected by and hosted on G2.com.

What do you dislike about Supsis?

I haven't had any problems so far. That's why I use it more Review collected by and hosted on G2.com.

AG

ayberk g.

Project Developer

3/29/2022

"GOOD WORK!"

5/5

What do you like best about Supsis?

Thanks to the Supsis live support system, you can respond to requests from all communication channels through a single application and provide online support to your visitors. Review collected by and hosted on G2.com.

What do you dislike about Supsis?

Nothing, haven't any problem,İt s very good performance and stable connection. And have a detailed report , online meeting and so much features. Nice to meet SUPSİS Review collected by and hosted on G2.com.