Supsis – Omnichannel Live Support, Chatbot, and AI-Powered Customer Communication Platform
Supsis is a comprehensive customer communication platform that unifies all conversations from your website, social media, and messaging apps into a single intelligent dashboard. It combines live chat, AI-powered chatbots, virtual call center capabilities, and automation features to deliver fast, consistent, and personalized experiences at every stage of the customer journey—from first contact to post-sales support.
Key Features
Unified Dashboard: Consolidates web live chat, WhatsApp, Instagram, Facebook Messenger, Telegram, email, and e-commerce messages into one place—eliminating missed messages and scattered sessions.
Live Support (Agent Console): Features include operator routing, queue management, department-based assignments, canned responses, internal notes, and tagging to boost team productivity.
AI-Powered Chatbot: Answers FAQs, collects forms, operates outside business hours, and smoothly hands over complex cases to human agents.
Smart Automations: Rule-based triggers for keywords, topics, languages, or sentiment; auto-greetings, triggered campaigns, SLA alerts, and follow-up reminders.
Multilingual Support: Automatic translation and language detection for seamless cross-border communication.
Real-Time Visitor Tracking: Page views, traffic sources, cart status, and other data for sending context-aware proactive messages.
Video/Voice Calls & Screen Sharing: Enables face-to-face interactions for technical support, sales consultations, and identity verification.
Reporting & Analytics: Track response times, resolution times, CSAT, and conversion rates by channel, department, or agent; export custom date ranges.
Flexible Integrations & API: Connect with CRM, e-commerce, payment, and logistics systems; bring order or ticket details into chat flows.
Mobile & Desktop Access: Browser-based dashboard and mobile apps for work anywhere.
AI and Automation Capabilities:
Intent & Topic Classification: Automatically categorizes messages and routes them to the right department.
Knowledge Base Responses: Bot trained with your documentation to answer product, return, shipping, and billing queries.
Sentiment Analysis: Prioritizes urgent or angry customer cases for live agent attention.
Predictive Suggestions: Offers reply suggestions and upsell/cross-sell opportunities to agents in real-time.
Virtual Call Center:
Number Management & Call Flows: IVR menus, business hours, and holiday rules.
Call Recording & Transcripts: Store and transcribe call history for quality control, training, and audits.
Omnichannel Workflows: Merge calls, messages, and emails into a single ticket/conversation record.
Security, Privacy & Compliance:
End-to-End Protection: TLS encryption in transit, role-based access controls, IP restrictions, and session policies.
Data Retention & Deletion Policies: Data is deleted upon account closure or after set inactivity; requests for deletion/export are supported.
Compliance Ready: Meets GDPR/KVKK requirements with data minimization, logging, and access audits.
Getting Started:
Quick Setup: Add a single line of code to your website; connect WhatsApp and social channels.
Flow Design: Use the visual bot builder to create Q&A trees, forms, and triggers.
Team Configuration: Set up departments, working hours, SLA rules, permissions, and canned responses.
Measurement: Track performance with CSAT surveys, goals, and reporting dashboards; optimize messaging via A/B testing.
Ideal For:
E-Commerce & Marketplaces: Order, returns, shipping, stock, and promotion support; cart recovery messages.
SaaS & Tech Companies: 24/7 technical support, onboarding flows, and in-product assistance.
Finance, Insurance, Telecom: Handle high-volume inquiries with smart prioritization.
Retail & Services: Appointments, store stock info, branch directions, and loyalty program engagement.
Why Supsis?
True Omnichannel: All customer conversations—no matter the channel—are unified under a single thread.
Scalable Architecture: Handles peak traffic during campaigns with robust infrastructure and flexible licensing.
Boosts Team Efficiency: Automations and AI suggestions shorten response times and increase agent capacity.
Improves Conversion & Satisfaction: Proactive, personalized messages drive sustained growth in sales and CSAT.
Seller
SoftcandLanguages Supported
Arabic, German, English, French, Italian, Russian, Spanish, Turkish
Product Description
SUPSIS Live Support
Thanks to Supsis live support system, you can respond to requests from all communication channels in a single application and provide online support to your visitors.
Supsis provides live support communication between you and your website visitors by adding a chat bubble to your website.
Features
Video Call , Audio Call , Screen Sharing
You can provide full and on-site support to your customers, not only by texting, but also by video calling, voice calling or screen sharing.
Chat Bot
With Chatbot, you can support more of your customers at the same time. Chatbot answers your customers' questions, and if necessary, you can direct them to a live representative. With ChatBot, you can open a ticket to the system for some of your customers' requests. Tickets can be resolved later by your agents
Departments
You can divide your representatives into departments and connect your customers to the department they want support.
Visitor Tracking
You can track information such as how many visitors are on your site right now, which pages they are browsing, on SUPSIS.
Shortcut Messages
Your agents keep their highest typing skill level by adding a message template with the keyboard shortcut they want. It's easy to use
Multi Language Translation
Your agents by using only their own language, they can provide full support to your customers all over the world with the automatic multilingual translation feature.
Offline Messaging , Ticketing
If you wish, even if your representatives are not online, your customers can enter your site and leave messages and tickets to your representatives via the supsis balloon.
Chat Bubble & Theme Customization
You can design the chat bubble and chat screen that will appear on your site as you wish, select the chat bubble location and change its colors.
File Transfer , Audio Message
Your agents and customers can send unlimited image files and audio recordings to each other.
InBuilt Chat Room of Representatives
Your agents can talk to each other without the need for any messaging app. Agents can send messages to each other by private chat room of agents
Detailed Reports
There are many reports about your representatives and customers
Android & IOS App
With the SUPSIS mobile application, your representatives help your customers from anywhere
Overview by
enes durDiscussions
Supsis Community
