Supsis Reviews & Product Details

Supsis – Omnichannel Live Support, Chatbot, and AI-Powered Customer Communication Platform Supsis is a comprehensive customer communication platform that unifies all conversations from your website, social media, and messaging apps into a single intelligent dashboard. It combines live chat, AI-powered chatbots, virtual call center capabilities, and automation features to deliver fast, consistent, and personalized experiences at every stage of the customer journey—from first contact to post-sales support. Key Features Unified Dashboard: Consolidates web live chat, WhatsApp, Instagram, Facebook Messenger, Telegram, email, and e-commerce messages into one place—eliminating missed messages and scattered sessions. Live Support (Agent Console): Features include operator routing, queue management, department-based assignments, canned responses, internal notes, and tagging to boost team productivity. AI-Powered Chatbot: Answers FAQs, collects forms, operates outside business hours, and smoothly hands over complex cases to human agents. Smart Automations: Rule-based triggers for keywords, topics, languages, or sentiment; auto-greetings, triggered campaigns, SLA alerts, and follow-up reminders. Multilingual Support: Automatic translation and language detection for seamless cross-border communication. Real-Time Visitor Tracking: Page views, traffic sources, cart status, and other data for sending context-aware proactive messages. Video/Voice Calls & Screen Sharing: Enables face-to-face interactions for technical support, sales consultations, and identity verification. Reporting & Analytics: Track response times, resolution times, CSAT, and conversion rates by channel, department, or agent; export custom date ranges. Flexible Integrations & API: Connect with CRM, e-commerce, payment, and logistics systems; bring order or ticket details into chat flows. Mobile & Desktop Access: Browser-based dashboard and mobile apps for work anywhere. AI and Automation Capabilities: Intent & Topic Classification: Automatically categorizes messages and routes them to the right department. Knowledge Base Responses: Bot trained with your documentation to answer product, return, shipping, and billing queries. Sentiment Analysis: Prioritizes urgent or angry customer cases for live agent attention. Predictive Suggestions: Offers reply suggestions and upsell/cross-sell opportunities to agents in real-time. Virtual Call Center: Number Management & Call Flows: IVR menus, business hours, and holiday rules. Call Recording & Transcripts: Store and transcribe call history for quality control, training, and audits. Omnichannel Workflows: Merge calls, messages, and emails into a single ticket/conversation record. Security, Privacy & Compliance: End-to-End Protection: TLS encryption in transit, role-based access controls, IP restrictions, and session policies. Data Retention & Deletion Policies: Data is deleted upon account closure or after set inactivity; requests for deletion/export are supported. Compliance Ready: Meets GDPR/KVKK requirements with data minimization, logging, and access audits. Getting Started: Quick Setup: Add a single line of code to your website; connect WhatsApp and social channels. Flow Design: Use the visual bot builder to create Q&A trees, forms, and triggers. Team Configuration: Set up departments, working hours, SLA rules, permissions, and canned responses. Measurement: Track performance with CSAT surveys, goals, and reporting dashboards; optimize messaging via A/B testing. Ideal For: E-Commerce & Marketplaces: Order, returns, shipping, stock, and promotion support; cart recovery messages. SaaS & Tech Companies: 24/7 technical support, onboarding flows, and in-product assistance. Finance, Insurance, Telecom: Handle high-volume inquiries with smart prioritization. Retail & Services: Appointments, store stock info, branch directions, and loyalty program engagement. Why Supsis? True Omnichannel: All customer conversations—no matter the channel—are unified under a single thread. Scalable Architecture: Handles peak traffic during campaigns with robust infrastructure and flexible licensing. Boosts Team Efficiency: Automations and AI suggestions shorten response times and increase agent capacity. Improves Conversion & Satisfaction: Proactive, personalized messages drive sustained growth in sales and CSAT.