--- title: Supsis Reviews meta_title: 'Supsis Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Supsis works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 3 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Supsis Reviews **Vendor:** Softcand **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About Supsis Supsis – Omnichannel Live Support, Chatbot, and AI-Powered Customer Communication Platform Supsis is a comprehensive customer communication platform that unifies all conversations from your website, social media, and messaging apps into a single intelligent dashboard. It combines live chat, AI-powered chatbots, virtual call center capabilities, and automation features to deliver fast, consistent, and personalized experiences at every stage of the customer journey—from first contact to post-sales support. Key Features Unified Dashboard: Consolidates web live chat, WhatsApp, Instagram, Facebook Messenger, Telegram, email, and e-commerce messages into one place—eliminating missed messages and scattered sessions. Live Support (Agent Console): Features include operator routing, queue management, department-based assignments, canned responses, internal notes, and tagging to boost team productivity. AI-Powered Chatbot: Answers FAQs, collects forms, operates outside business hours, and smoothly hands over complex cases to human agents. Smart Automations: Rule-based triggers for keywords, topics, languages, or sentiment; auto-greetings, triggered campaigns, SLA alerts, and follow-up reminders. Multilingual Support: Automatic translation and language detection for seamless cross-border communication. Real-Time Visitor Tracking: Page views, traffic sources, cart status, and other data for sending context-aware proactive messages. Video/Voice Calls & Screen Sharing: Enables face-to-face interactions for technical support, sales consultations, and identity verification. Reporting & Analytics: Track response times, resolution times, CSAT, and conversion rates by channel, department, or agent; export custom date ranges. Flexible Integrations & API: Connect with CRM, e-commerce, payment, and logistics systems; bring order or ticket details into chat flows. Mobile & Desktop Access: Browser-based dashboard and mobile apps for work anywhere. AI and Automation Capabilities: Intent & Topic Classification: Automatically categorizes messages and routes them to the right department. Knowledge Base Responses: Bot trained with your documentation to answer product, return, shipping, and billing queries. Sentiment Analysis: Prioritizes urgent or angry customer cases for live agent attention. Predictive Suggestions: Offers reply suggestions and upsell/cross-sell opportunities to agents in real-time. Virtual Call Center: Number Management & Call Flows: IVR menus, business hours, and holiday rules. Call Recording & Transcripts: Store and transcribe call history for quality control, training, and audits. Omnichannel Workflows: Merge calls, messages, and emails into a single ticket/conversation record. Security, Privacy & Compliance: End-to-End Protection: TLS encryption in transit, role-based access controls, IP restrictions, and session policies. Data Retention & Deletion Policies: Data is deleted upon account closure or after set inactivity; requests for deletion/export are supported. Compliance Ready: Meets GDPR/KVKK requirements with data minimization, logging, and access audits. Getting Started: Quick Setup: Add a single line of code to your website; connect WhatsApp and social channels. Flow Design: Use the visual bot builder to create Q&A trees, forms, and triggers. Team Configuration: Set up departments, working hours, SLA rules, permissions, and canned responses. Measurement: Track performance with CSAT surveys, goals, and reporting dashboards; optimize messaging via A/B testing. Ideal For: E-Commerce & Marketplaces: Order, returns, shipping, stock, and promotion support; cart recovery messages. SaaS & Tech Companies: 24/7 technical support, onboarding flows, and in-product assistance. Finance, Insurance, Telecom: Handle high-volume inquiries with smart prioritization. Retail & Services: Appointments, store stock info, branch directions, and loyalty program engagement. Why Supsis? True Omnichannel: All customer conversations—no matter the channel—are unified under a single thread. Scalable Architecture: Handles peak traffic during campaigns with robust infrastructure and flexible licensing. Boosts Team Efficiency: Automations and AI suggestions shorten response times and increase agent capacity. Improves Conversion & Satisfaction: Proactive, personalized messages drive sustained growth in sales and CSAT. ## Supsis Pros & Cons **What users like:** - Users appreciate the **affordable pricing** of Supsis, enabling efficient management of customer relationships on a single platform. (1 reviews) - Users appreciate the **ease of use** of Supsis, enabling seamless management of tasks on a single platform. (1 reviews) ## Supsis Reviews ### 1. Finally, I found what I’ve been looking for!!! **Rating:** 5.0/5.0 stars **Reviewed by:** oğuzhan g. | Member of board, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Supsis?** To manage my relationships with my customers and optimize and manage all my processes to ensure customer satisfaction, I have tried many applications so far. Since none of them were sufficient on their own, I used multiple programs simultaneously, such as live support systems, mailing applications, CRM programs, and to-do programs. When I finally came across Supsis, I was able to seamlessly handle all my tasks on a single platform. I thank the Supsis team for providing me with this convenience and at affordable prices. 🙏🏻🙏🏻🙏🏻 **What do you dislike about Supsis?** I didn’t notice any shortcomings in an application that meets all my needs at once. **What problems is Supsis solving and how is that benefiting you?** I can manage all my channels like WhatsApp, Telegram, web chat, and Facebook Messenger from one place. Additionally, there is an AI-based chatbot system that I can connect to all my channels. Because of this, I have achieved very high efficiency in my communication with customers, thanks to Supsis. ### 2. Outstanding Customer Support and User-Friendly Interface! **Rating:** 5.0/5.0 stars **Reviewed by:** Furkan A. | Softcand Yazılım Hizmetleri , Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Supsis?** The many features available are truly impressive! **What do you dislike about Supsis?** I haven't had any problems so far. That's why I use it more **What problems is Supsis solving and how is that benefiting you?** Supsis enables me to communicate directly with my customers, which translates to increased earnings for me. ### 3. GOOD WORK! **Rating:** 5.0/5.0 stars **Reviewed by:** ayberk g. | Project Developer **Reviewed Date:** March 29, 2022 **What do you like best about Supsis?** Thanks to the Supsis live support system, you can respond to requests from all communication channels through a single application and provide online support to your visitors. **What do you dislike about Supsis?** Nothing, haven't any problem,İt s very good performance and stable connection. And have a detailed report , online meeting and so much features. Nice to meet SUPSİS **What problems is Supsis solving and how is that benefiting you?** It has been useful in solving my relations with customers, my problems, and my sales follow-ups on the e-commerce platform.It is very useful in tracking the online visitors on the site and in the archive features in detailed reports. ## Supsis Discussions - [can i use it on my ecommerce site](https://www.g2.com/discussions/can-i-use-it-on-my-ecommerce-site) - 1 comment, 2 upvotes - [View Supsis pricing details and edition comparison](https://www.g2.com/products/supsis/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+10%3A37%3A16+-0500&secure%5Bsession_id%5D=651d0911-e60d-4a4d-942f-f24d43bd1c11&secure%5Btoken%5D=3c1cf5c7f461d29e1258b3152c67c2bfaec1ac544627ca55355a6427486627cc&format=llm_user) ## Supsis Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Supsis Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (550 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews)