# ICE Chat Reviews
**Vendor:** Etech Global Services  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 3
## About ICE Chat
Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience.




## ICE Chat Reviews
  ### 1. Seamless communication through Ice Chat!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Madhu B. | Backend executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 12, 2023

**What do you like best about ICE Chat?**

- ICE chat allows customers on the website to chat with the representatives and ask/confirm any doubts they have. This kind of platform resovles the problem quickly and save consumers time by avoiding queue.
- Multiple customers can be assisted via ice chat. You just need to change the chat limit to manage the queue. 
- Reporting is one of the important feature in ice chat. You can pull our various kind of reports to know your representative performance and your team performance as a whoe. For eg, you can pull out reports related to their CSAT, DSAT, Average Response time, number of chats handled, number of hours logged in.

**What do you dislike about ICE Chat?**

- Nothing that I can think of, it is an interactive tool to talk to the customers live and save their time.

**What problems is ICE Chat solving and how is that benefiting you?**

It is solving the problem of managing customer queue on the website. with ice chat you can handle multiple customers. After introduction of chat tools, customers likes to talk to someone on chat, which takes less time and it also avoids unnecessary flow of information.

  ### 2. A precious asset, in addressing our customer communication challenges.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Fernanda B. | Picologo, Government Administration, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 16, 2023

**What do you like best about ICE Chat?**

Its distinctive design provides us with a range of options, including email and reporting features all integrated into a technology platform.

**What do you dislike about ICE Chat?**

While having customization for the chatbot would be advantageous its worth noting that ICE Chat currently doesnt support chatbot integration.

**What problems is ICE Chat solving and how is that benefiting you?**

Utilizing ICE Chat for customer service effectively resolves the issue of prolonged waiting times leading to customer satisfaction. This platform plays a role, in assisting customers from the beginning and significantly boosting their overall contentment.

  ### 3. Does the job without any hassle

**Rating:** 5.0/5.0 stars

**Reviewed by:** Puneet M. | Senior Consultant, Solutions Architecture, Enterprise (> 1000 emp.)

**Reviewed Date:** October 12, 2023

**What do you like best about ICE Chat?**

It does the job pretty well. An instance messanger service that uses the local corporate network. Secure messaging.

**What do you dislike about ICE Chat?**

The UI might needs improvement. It looks a bit dated.

**What problems is ICE Chat solving and how is that benefiting you?**

We used this to communicate internally within our teams and the company. Less emails in the inbox makes you happy.



- [View ICE Chat pricing details and edition comparison](https://www.g2.com/products/ice-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A43%3A44+-0500&secure%5Bsession_id%5D=5c7ea46c-edec-4d8e-9945-9b9811c5a1a0&secure%5Btoken%5D=3bf081adef03e10acc865d097e99002f6abffff9f5b1f8eef0bc456859f7a4ee&format=llm_user)

## ICE Chat Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 

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