Best Incident Management Software - Page 4
IT/DevOps incident management software is an end-to-end solution that responds to, reports on, investigates digital incidents or errors and overall works towards incident resolution
IT/DevOps incident management software helps IT professionals, DevOps teams, and other technology professionals better manage IT solutions by decreasing downtime and the likelihood of crashes. It alerts IT staff of an incident, generates a report of the problem, and automates a workflow that ensures the error is reported and responded to in the proper sequence. As a result, it helps curb the effects of major IT incidents by bringing critical information to the right people instantly, allowing for faster response time.
IT/DevOps incident management software is often used as a part of larger IT management strategy, working alongside service desk, mobile device management (MDM), and identity management solutions to help unify projects, automate tasks, and increase team collaboration.
To qualify for inclusion in the IT/DevOps Incident Management category, a product must:
Featured Incident Management Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes
- Computer & Network Security
- 52% Mid-Market
- 30% Enterprise
97 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cutover is the AI-powered platform for enterprise IT operations execution. Cutover’s dynamic runbooks simplify complex work, connect siloed teams, and dramatically increase visibility. Transform y
- Information Technology and Services
- Computer Software
- 35% Enterprise
- 35% Small-Business
916 Twitter followers
- Overview
- User Satisfaction
- Seller Details
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexi
- Government Administration
- 57% Mid-Market
- 40% Enterprise
2,398 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Parny helps developers and operations teams respond to incidents faster, reduce alert fatigue, and understand the real-time health of their services and infrastructure. It is an AI-native reliability
- Information Technology and Services
- 64% Mid-Market
- 18% Enterprise
12 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly t
- Computer Software
- Information Technology and Services
- 44% Mid-Market
- 28% Small-Business
- Overview
- User Satisfaction
- Seller Details
The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and su
- 67% Mid-Market
- 33% Enterprise
735 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Temperstack is an advanced AI-powered Site Reliability Engineering (SRE) platform that revolutionizes how organizations manage their infrastructure and application reliability. It integrates with yo
- 40% Mid-Market
- 40% Enterprise
- Overview
- User Satisfaction
- Seller Details
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application wh
- 59% Mid-Market
- 29% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ilert is an AI-first incident management platform designed from the ground up to cover the entire incident response lifecycle covering: - Reliable & actionable alerting: Alerting that wakes you u
- 40% Mid-Market
- 40% Small-Business
164 Twitter followers
- Overview
- User Satisfaction
- Seller Details
At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu
- Information Technology and Services
- Hospital & Health Care
- 35% Mid-Market
- 32% Enterprise
3,765 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SquaredUp is a unified observability portal. Say goodbye to blind spots and data silos. Using data mesh and cutting-edge data visualization, SquaredUp gives IT and engineering teams one place to see
- 60% Enterprise
- 33% Mid-Market
1,183 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑
- 65% Mid-Market
- 31% Enterprise
- Overview
- User Satisfaction
- Seller Details
Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effective
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Grok is an AI operations (AIOps) platform that proactively resolves IT incidents using machine intelligence and automation.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support qual
- Information Technology and Services
- 79% Enterprise
- 29% Mid-Market
11,166 Twitter followers
