HaloITSM Pricing Overview

HaloITSM does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.

According to G2 data, HaloITSM pricing in 2026 starts at £40.00. Pricing may vary based on billing terms or usage, so users should review the Halo Service Solutions's official pricing page for the most current details.

HaloITSM's pricing is best suited for mid-market organizations (51–1,000 employees) seeking full-featured ITSM without per-module pricing. G2 reviewers from mid-market segments across healthcare, education, wholesale, utilities, and manufacturing consistently rate HaloITSM highly, citing its all-inclusive model and customization depth as primary drivers. Enterprise reviewers in retail, logistics, financial services, and oil and energy also adopt HaloITSM, particularly where consolidating multiple legacy tools is a priority. One logistics enterprise reviewer replaced six separate systems with HaloITSM. Teams with non-technical end users benefit from its intuitive interface, though advanced reporting and deep configuration require SQL knowledge and technical resources, per G2 reviewer feedback.

HaloITSM offers no permanent free tier. According to G2's pricing data for HaloITSM, a free trial is available for teams evaluating the solution before committing. The fully licensed paid plan starts at $49.00/month and is all-inclusive, covering incident management, knowledge base, self-service portal, SLA management, problem management, change control, service catalogue, project dashboard, auto-asset discovery, and asset management. No features are locked behind higher tiers. G2 reviewers note the absence of hidden costs as a key differentiator, with one mid-market reviewer specifically praising the lack of technical headaches or hidden costs compared to competing ITSM platforms. Custom enterprise quotes are also available.

G2 reviewers consistently flag HaloITSM as exceptional value. Multiple reviewers explicitly cite low cost relative to capabilities, with one Hospital & Health Care enterprise reviewer noting the cost is relatively low for features like CMDB, project management, and time tracking. A reviewer with 25+ years of IT experience calls it efficient, and several mid-market reviewers highlight that it replaces multiple fragmented tools with one unified platform. Reviewers switching from SolarWinds Web HelpDesk and NetHelpDesk describe HaloITSM as a significant upgrade. At $49.00/month all-inclusive with no feature gating, G2 reviews of HaloITSM indicate strong cost-to-value sentiment across mid-market and enterprise segments alike.