[ HaloITSM Reviews ](https://www.g2.com/products/haloitsm/reviews) [ HaloITSM Reviews ](https://www.g2.com/products/haloitsm/reviews) # HaloITSM Pricing Overview [Editedit](https://my.g2.com/haloitsm/pricings) Free Trial ## HaloITSM Pricing Key Insights Last updated on Jul 29, 2026 * * * HaloITSM offers **1 pricing edition** , starting at **$49**. HaloITSM pricing tiers are designed to support different usage levels and team sizes. HaloITSM also offers a **free trial**. Compare the HaloITSM pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Halo Service Solutions** for **custom pricing**. * * * All-inclusive ITSM software — $49 / Per Month Rated 4.8 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. All-inclusive ITSM software Starting at $49.00 Per Month Simple, transparent pricing. No tiered-plans or locked-away features, just all-inclusive ITSM. - Incident Management - Knowledge Base - Self-Service Portal - SLA Management - Problem Management - Change Control - Service Catalogue - Real-Time Project Dashboard - Auto-Asset Discovery - Asset Management Show More There is 15% discount for all charities, educational institutions and non-profit organisations. Pricing information for HaloITSM is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase HaloITSM must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## HaloITSM Pricing FAQs Generated using AI Is HaloITSM free, or does it offer a free trial? HaloITSM does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does HaloITSM cost in 2026? According to G2 data, HaloITSM pricing in 2026 starts at $49.00. Pricing may vary based on billing terms or usage, so users should review the Halo Service Solutions's official pricing page for the most current details. Who is HaloITSM pricing best suited for? HaloITSM's pricing is best suited for mid-market organizations (51–1,000 employees) seeking full-featured ITSM without per-module pricing. G2 reviewers from mid-market segments across healthcare, education, wholesale, utilities, and manufacturing consistently rate HaloITSM highly, citing its all-inclusive model and customization depth as primary drivers. Enterprise reviewers in retail, logistics, financial services, and oil and energy also adopt HaloITSM, particularly where consolidating multiple legacy tools is a priority. One logistics enterprise reviewer replaced six separate systems with HaloITSM. Teams with non-technical end users benefit from its intuitive interface, though advanced reporting and deep configuration require SQL knowledge and technical resources, per G2 reviewer feedback. What are the key differences between the free and paid versions of HaloITSM? HaloITSM offers no permanent free tier. According to G2's pricing data for HaloITSM, a free trial is available for teams evaluating the solution before committing. The fully licensed paid plan starts at $49.00/month and is all-inclusive, covering incident management, knowledge base, self-service portal, SLA management, problem management, change control, service catalogue, project dashboard, auto-asset discovery, and asset management. No features are locked behind higher tiers. G2 reviewers note the absence of hidden costs as a key differentiator, with one mid-market reviewer specifically praising the lack of technical headaches or hidden costs compared to competing ITSM platforms. Custom enterprise quotes are also available. Is HaloITSM considered good value for its pricing? G2 reviewers consistently flag HaloITSM as exceptional value. Multiple reviewers explicitly cite low cost relative to capabilities, with one Hospital & Health Care enterprise reviewer noting the cost is relatively low for features like CMDB, project management, and time tracking. A reviewer with 25+ years of IT experience calls it efficient, and several mid-market reviewers highlight that it replaces multiple fragmented tools with one unified platform. Reviewers switching from SolarWinds Web HelpDesk and NetHelpDesk describe HaloITSM as a significant upgrade. At $49.00/month all-inclusive with no feature gating, G2 reviews of HaloITSM indicate strong cost-to-value sentiment across mid-market and enterprise segments alike. ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,947) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/haloitsm/competitors/alternatives) ## HaloITSM Alternatives Pricing The following is a quick overview of editions offered by other [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) | Product | Price | Features | | --- | --- | --- | | ![Freshservice](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png)[Freshservice](https://www.g2.com/products/freshservice/reviews) STARTER | $19.00 | For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account | | ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg)[ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) Standard Edition help desk module | Starts at $1195 (For 10 technicians annually) | The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions! Self service portal Incident management Active Directory integration LDAP integration SLA management Knowledge base Multi-site support Help desk reports | | ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png)[Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Free | 0/agent/month | For small teams starting with a service desk. Up to 3 agents for free. | Various alternatives pricing & plans Free Trial Pricing information for the above various HaloITSM alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## HaloITSM Pricing Reviews (2) AH Amber H. IT Service Management Enterprise (\> 1000 emp.) 4/21/2026 "Highly Collaborative Halo Developers and Flexible Core Customization" 5/5 What do you like best about HaloITSM? We’re able to work directly with the Halo developers to adjust how their core code works. They’re also very easy to collaborate with when we need additional global options. Review collected by and hosted on G2.com. What do you dislike about HaloITSM? They’re still a relatively young company, so we don’t have many customers who have used them long enough to work through all the kinks or fully identify the opportunities. Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? The cost is relatively low for the capabilities you get, such as CMDB, project management, and time tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KA KAWSER A. IT Security Support Analyst Mid-Market (51-1000 emp.) 4/30/2026 "HaloITSM: Easy to Use, Modern Interface, and Powerful Tools in One Affordable Package" 4.5/5 What do you like best about HaloITSM? HaloITSM is extremely easy to use thanks to its clean, modern interface and simple drag-and-drop workflow builders. It gives you all the powerful tools you need in one affordable package, without the technical headaches or hidden costs of other platforms. Review collected by and hosted on G2.com. What do you dislike about HaloITSM? The platform has a steep learning curve because its deep customization requires a lot of manual configuration and "trial and error." Additionally, creating advanced custom reports often requires SQL knowledge, which can be difficult for non-technical users to manage. Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? HaloITSM eliminates operational silos by consolidating fragmented tools into one unified, ITIL-aligned platform. This benefits you by automating repetitive tasks, which cuts ticket volume and significantly speeds up resolution times. Review collected by and hosted on G2.com. 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