# IFS assyst Reviews **Vendor:** IFS **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 3.5/5.0 **Total Reviews:** 14 ## About IFS assyst IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst! ## IFS assyst Reviews ### 1. Clunky interface, unstable product **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about IFS assyst?** There is very little I like about this product. **What do you dislike about IFS assyst?** It has an outdated interface, that will crash if you click in the wrong areas. The hosted provider had no interest in fixing this. High availability was really two hosted servers, with 50% of users on each. **Recommendations to others considering IFS assyst:** It may be a cheaper product, but it will cost you in the longer term - both in money and meaningul data. Users will find workarounds to get data in, even if the data is wrong. **What problems is IFS assyst solving and how is that benefiting you?** It's allowed us to track time against jobs. However retrieving meaningful reports is difficult. ### 2. Clunky Interface **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about IFS assyst?** It does a pretty good job of asset management. **What do you dislike about IFS assyst?** Clunky and old style interface. Needs tighter and better integraMation with endpoint management systems. **What problems is IFS assyst solving and how is that benefiting you?** Maintaining track of all computer assets in the organization as well as trouble tickets. ### 3. Slow, buggy, and featureless **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Textiles | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about IFS assyst?** Ticketing is easy and the flow is good. That's about the only positive. **What do you dislike about IFS assyst?** What's not to dislike? Features that were a requirement for us to buy a new ticketing system were available when the product was implemented are broken for the last several updates. Reporting is a mess. The DB schema is atrocious. And the product crawls at a snail's pace on a good day. If you like clearing cache and cookies on your browser to get the webapp to even load, this too was built for you. **What problems is IFS assyst solving and how is that benefiting you?** We're currently trying to solve more problems with Assyst than it's helping us resolve ### 4. Robust and customizable software to meet your needs **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie Lynn P. | Systems & Network Specialist, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about IFS assyst?** I like how customizable and large Assyst is. It's able to fit multiple levels of needs. You can fullfill all of your service desk needs, project management needs, knowledge base, incident management and so much more. **What do you dislike about IFS assyst?** I dislike how often you have to contact Assyst to have them help you with customization. I wish there was more you could do yourself on the back end as an administrator. **Recommendations to others considering IFS assyst:** There are some hiccups but once this is up and running it is absolutely one of the best software. We rarely had any technical problems with it. **What problems is IFS assyst solving and how is that benefiting you?** We solved help desk tickets, routing of tickets, incident management issues, escalation issues, project management integration, change management integration and everything is all in ONE program instead of several. ### 5. Axios Assyst - ITIL based management solution **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2018 **What do you like best about IFS assyst?** - First of all.. the support by the customer care center. Even if you work on outdated version, the CCC tries to help as best as they can. - Axios Assyst covers every aspect of ITIL and meets our guidlines of examination. - The free customizable home dasboard is perfect to get a quick overview - Very easy to install - The REST API provides the possibility to connect third party applications - process designer **What do you dislike about IFS assyst?** - In case of an error the shown messages are very common like "A general error has occured. Please contact your Systemadministrator". Also the Logfiles sometimes didn't provide nessesary information like affected user, item, incident etc. - the handling of permissions is sometimes not that intuitive. - the "poweruser" of assyst often complain about the performance and the handling. - after changeing parameters the server needs to be restarted **What problems is IFS assyst solving and how is that benefiting you?** IncidentManagement, ChangeManagement, ProblemManagement, AssetManagement ### 6. Viewpoint from a Service Desk Analyst **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2018 **What do you like best about IFS assyst?** The large amount of search options can help with finding specific items. **What do you dislike about IFS assyst?** How long it takes to run simple functions **Recommendations to others considering IFS assyst:** Functions well just has issues with speed and isn't exactly user friendly for those who struggle with self teaching. **What problems is IFS assyst solving and how is that benefiting you?** Using it for our ticketing system to notify resolver groups of issues. Helps with communication and reporting. ### 7. Axios in retail **Rating:** 4.5/5.0 stars **Reviewed by:** Игорь . | Инженер ITSM-систем, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about IFS assyst?** Whery user frendly self service portal. **What do you dislike about IFS assyst?** The level of "hardcore customization" leaves much to be desired ) **What problems is IFS assyst solving and how is that benefiting you?** Registration and resolution of incidents, changes, problems. KPI Accounting Accounting of configuration items. Volume up to 5000 applications per day ### 8. A good helpdesk tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about IFS assyst?** The tool is easy to operate and maintain with drop and drag service design/publish/maintain (no need for additional programming). The Arabic language as an option is great, and assyst covers all processes. All processes are ITIL certified. **What do you dislike about IFS assyst?** No process is 'out of the box'. The UI needs more work and although the reporting is good, and has got better, it's not a specific reporting tool. **What problems is IFS assyst solving and how is that benefiting you?** The self-service offers multiple ways to create a ticket and reduces call backs. We have seen an increase in transparency across operations. ### 9. Customers axios assyst **Rating:** 4.5/5.0 stars **Reviewed by:** Grigory K. | Mr, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2017 **What do you like best about IFS assyst?** Easy setting changes request, service catalog, custom forms request **What do you dislike about IFS assyst?** Not very convenient or usability interface **Recommendations to others considering IFS assyst:** Highly recommend **What problems is IFS assyst solving and how is that benefiting you?** We use Axios Assyst for incident management, change request, problem management ### 10. Customizable Help Desk Ticketing Systems **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren F. | Sr. Instructional Designer / Trainer, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2016 **What do you like best about IFS assyst?** I like how the dashboard is easily customizable and creating reports to keep reference on the dashboard is nice as well. I also like the FAQ / Knowledge Bank are for users to browse. **What do you dislike about IFS assyst?** While I am adding a comment it will time out very quickly. So I find myself composing in MS Word and then pasting it in there. Or I will copy what I have typed before I click submit, just in case it does time out. **Recommendations to others considering IFS assyst:** I believe this product is very customizable for an organization. When our company first rolled it out there were a few fields we did not need and after some months of use and an update we were able to get those unnecessary fields removed to fit our company's needs. I truly appreciated this as a Tier 2 & 3 case manager as well as an individual user for submitting tickets. **What problems is IFS assyst solving and how is that benefiting you?** Our Customer Service department uses this system to log. ### 11. Axios assyst - Powerful IT tool **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle M. | Technical Project Manager, Information Technology and Services **Reviewed Date:** December 04, 2014 **What do you like best about IFS assyst?** Current project involves moving from our ITSM Service Desk Express tool, into Axios Assyst. We have found so far that the product is so much more rubust and ITIL geared that it will fit our organization much more completely. We are setting up virtual teams in the system which will make sharing work and getting things done for our client much easier! The event monitor is amazing as well! **What do you dislike about IFS assyst?** We are having some challenges with Smart mail and action processor. We are now working with an external ESB to get the functionality that we need for incoming ‘events’. **Recommendations to others considering IFS assyst:** This should fit just about anyone. The application is used in small and large organizations and seems to be very versatile. I also recommend working with a partner when trying to implement. They will help you get this implemented quicker and will save re-work. We are now working with Sierra Systems. **What problems is IFS assyst solving and how is that benefiting you?** This software will help our organizations function with one set of processes. We are currently 10 different parts transforming into 2. Assyst will be our ‘backbone’ enabling us to make this transformation much less painful for the IT staff as well as the customers. ### 12. Axios assyst - More Than Just an IT Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Technical Writer / assyst Database Administrator, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2014 **What do you like best about IFS assyst?** Self-Service options, management of the content and the interface. **What do you dislike about IFS assyst?** Could use more in Knowledge Management area. I would like to see more consistency across the management of the content. Some of the fields you just click a button to edit or delete data and others you click on a management icon and then have to search for the data instead of just giving a list immediately. **Recommendations to others considering IFS assyst:** Don't look at it just as an IT tool. Open the door for other departments in our organization to utilitze assyst for tracking. **What problems is IFS assyst solving and how is that benefiting you?** We are using assyst to solve tracking of non-IT related requests such as legal research requests and facilties requests. We are also employing some self-service solutions via assyst to reduce calls to our Service Desk so they are able to focus on the more urgent issues of our customers. ### 13. Wonderful Software for a Quick Helpdesk Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2014 **What do you like best about IFS assyst?** I have been working with multiple SD tools like Remedy HP SM and Axios Assyst , but the ease with which , it gets installed and is ready to use is amazing , if all the pre-requisites are met you can set the baseline tool up in 2 hrs time . Also the shortcuts on main screen and event monitor layout works like charm **What do you dislike about IFS assyst?** Some of the features like Smart mail and action processor which are a little difficult to configure for a newbie **Recommendations to others considering IFS assyst:** Go for it , it is most suited for small setups. **What problems is IFS assyst solving and how is that benefiting you?** Stable software had very less issues in all , we have got best support from helpdesk of axios systems and cost effective than other tools in market ### 14. User friendly ITSM application for mid segment organisations. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2014 **What do you like best about IFS assyst?** Nice GUI and process to follow all the ITSM process including incident, problem, change and Knowledge management. **What do you dislike about IFS assyst?** Needs better approach for reporting and publishing of data. There should be easy ways to produce and publish data with graphical elements. **Recommendations to others considering IFS assyst:** Cost effective product, easy to implement with great after sale support. Good for mid segment companies who are striving to be an ITSM compliant company. **What problems is IFS assyst solving and how is that benefiting you?** Easy to configure and Implement and off the shelf integrations makes it a quick implementation. ## IFS assyst Discussions - [What is IFS assyst used for?](https://www.g2.com/discussions/what-is-ifs-assyst-used-for) - [View IFS assyst pricing details and edition comparison](https://www.g2.com/products/ifs-assyst/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+17%3A15%3A23+-0500&secure%5Bsession_id%5D=f34925d6-f1a0-4d8a-a331-05ce57812bd1&secure%5Btoken%5D=9f3b1fb1bc33fbfb10bb81a706d0b9f4647528e7199efffee7c220f700cbf58b&format=llm_user) ## IFS assyst Features **Administration** - Change Management - Asset Management - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Functionality** - Software inventory and lifecycle management - License entitlement and usage management - Vendor management and compliance - Automated end user license provisioning - Approved app catalogue - Customized alerts **Agentic AI - Software Asset Management Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Risk assessment** - Shadow IT detection - Software vulnerability assessment - Redundant software functionality identification **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top IFS assyst Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,725 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews)