IFS assyst Reviews & Product Details

There is very little I like about this product. Review collected by and hosted on G2.com.

It has an outdated interface, that will crash if you click in the wrong areas. The hosted provider had no interest in fixing this. High availability was really two hosted servers, with 50% of users on each. Review collected by and hosted on G2.com.

It does a pretty good job of asset management. Review collected by and hosted on G2.com.

Clunky and old style interface. Needs tighter and better integration with endpoint management systems. Review collected by and hosted on G2.com.

Ticketing is easy and the flow is good. That's about the only positive. Review collected by and hosted on G2.com.

What's not to dislike? Features that were a requirement for us to buy a new ticketing system were available when the product was implemented are broken for the last several updates. Reporting is a mess. The DB schema is atrocious. And the product crawls at a snail's pace on a good day.

If you like clearing cache and cookies on your browser to get the webapp to even load, this too was built for you. Review collected by and hosted on G2.com.

I like how customizable and large Assyst is. It's able to fit multiple levels of needs. You can fulfill all of your service desk needs, project management needs, knowledge base, incident management and so much more. Review collected by and hosted on G2.com.

I dislike how often you have to contact Assyst to have them help you with customization. I wish there was more you could do yourself on the back end as an administrator. Review collected by and hosted on G2.com.

- First of all.. the support by the customer care center. Even if you work on outdated version, the CCC tries to help as best as they can.

- Axios Assyst covers every aspect of ITIL and meets our guidelines of examination.

- The free customizable home dashboard is perfect to get a quick overview

- Very easy to install

- The REST API provides the possibility to connect third party applications

- process designer Review collected by and hosted on G2.com.

- In case of an error the shown messages are very common like "A general error has occurred. Please contact your System Administrator". Also, the log files sometimes don't provide necessary information like affected user, item, incident, etc.

- The handling of permissions is sometimes not that intuitive.

- The "power users" of Assyst often complain about the performance and the handling.

- After changing parameters, the server needs to be restarted Review collected by and hosted on G2.com.

The large amount of search options can help with finding specific items. Review collected by and hosted on G2.com.

How long it takes to run simple functions Review collected by and hosted on G2.com.

Whery user frendly self service portal. Review collected by and hosted on G2.com.

The level of "hardcore customization" leaves much to be desired ) Review collected by and hosted on G2.com.

The tool is easy to operate and maintain with drop and drag service design/publish/maintain (no need for additional programming). The Arabic language as an option is great, and assyst covers all processes. All processes are ITIL certified. Review collected by and hosted on G2.com.

No process is 'out of the box'. The UI needs more work and although the reporting is good, and has got better, it's not a specific reporting tool. Review collected by and hosted on G2.com.

Easy setting changes request, service catalog, custom forms request Review collected by and hosted on G2.com.

Not very convenient or usability interface Review collected by and hosted on G2.com.

I like how the dashboard is easily customizable and creating reports to keep reference on the dashboard is nice as well. I also like the FAQ / Knowledge Bank are for users to browse. Review collected by and hosted on G2.com.

While I am adding a comment it will time out very quickly. So I find myself composing in MS Word and then pasting it in there. Or I will copy what I have typed before I click submit, just in case it does time out. Review collected by and hosted on G2.com.