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ilert Reviews & Product Details

ilert is an AI-first incident management platform designed from the ground up to cover the entire incident response lifecycle covering: - Reliable & actionable alerting: Alerting that wakes you up. Via SMS, push, voice call and more Frictionless acknowledgement, on all channels. No need to log-in anywhere. - On-call management: Maximize accountability and transparency with on-call schedules, ilert makes being on-call easy. Distribute on-call duty while ensuring 24x7 coverage. - ChatOps: ChatOps for Incident Management to collaborate on incidents in Slack or Microsoft Teams and create AI-assisted postmortems in no time. - Terraform provider: Manage your incident response through code and automate the setup and management of your alert sources, escalation policies, and on-call schedules directly within your Terraform infrastructure code. Add-ons include: - Call routing: Hotline for on-call teams to reach the right on-call responder immediately by calling a phone number. - Status pages: Built for operations teams as public, private, and audience-specific status pages. Build trust and communicate incidents in seconds with status pages that are connected with your infrastructure. Learn about our pricing here: https://www.ilert.com/pricing ilert integrates with your everyday tools, including monitoring, observability, ticketing, ITSM, automation, chat and collaboration tools, etc. Use cases include: - DevOps & SRE - IT Operations - Managed Service Providers - Security Incident Response - Industrial Operations & IoT - Customer Support & ITSM Featured case studies include: - IKEA: https://www.ilert.com/case-studies/ikea - REWE digital: https://www.ilert.com/case-studies/rewe-digital - Adesso: https://www.ilert.com/case-studies/adesso - Sheego: https://www.ilert.com/case-studies/sheego - Bechtle: https://www.ilert.com/case-studies/bechtle - Fulfillmenttools: https://www.ilert.com/case-studies/fulfillmenttools Signup for free: https://app.ilert.com/signup Or request a demo: https://www.ilert.com/get-demo

Seller

iLert

Languages Supported

German, English

Product Description

ilert is a Software as a Service (SaaS) establishment focusing on providing alerting solutions, managing on-call services, and facilitating incident communication. The establishment seeks to enhance the digital uptime for businesses around the globe. Whether serving business to business or business to consumer companies, ilert's tools are designed to strengthen operational teams and ensure seamless system functionality.

Overview by

Birol Yildiz

Pricing

Pricing provided by ilert.

Free

$0.00

5 users Per Month

Pro

Starting at $19.00

1 user Per Month

View More Pricing Information

Top-Rated Alternatives

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ilert Integrations

(4)

Integration information sourced from real user reviews.

ilert Media

ilert’s advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call, and Time spent on incidents.

Through the ilert app, you can connect an alert source to the responsible users through an escalation policy, defining which users or on-call schedules should be notified when an alert is created.

With ilert, you can enhance accountability and transparency by assigning alerts based on the time of day, with only one user on-call at a time. Integrated into escalation policies and supporting iCal calendar apps, schedule changes apply only to current and future dates to preserve history.

ilert Reviews (10)

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Pasquale C.

Sales Manager

Hospitality

Mid-Market (51-1000 emp.)

4/17/2025

"it's a nice neat product"

3.5/5

What do you like best about ilert?

iLert is a powerful incident response and alerting platform that simplifies on-call management and ensures critical alerts are routed to the right person or team instantly. Its intelligent alerting system supports multiple channels like SMS, email, and mobile push notifications, ensuring no alert is missed. The on-call scheduling is intuitive, and escalation policies minimize downtime by ensuring unresolved alerts are handled promptly. iLert integrates seamlessly with tools like Slack, Jira, and Datadog, making it highly versatile. The mobile app allows teams to respond to incidents on the go, while post-incident analytics help improve future responses. Overall, iLert is reliable, user-friendly, and essential for efficient incident management. Review collected by and hosted on G2.com.

What do you dislike about ilert?

While iLert is a powerful tool, its pricing can be steep for smaller teams, and some integrations are complex to set up. Additionally, the mobile app could use more advanced features to match the desktop experience. Review collected by and hosted on G2.com.

Lukas S.

DevOps Engineer

Banking

Enterprise (> 1000 emp.)

3/24/2025

"Good product, with potential"

4.5/5

What do you like best about ilert?

We use ilert for our emergency service daily.

- Easy to use

- Many integration possibilities

- Steep learning curve

- Good support, very solution-oriented and fast. No dumb chat bot (+1)!

- The implementation was also quite easy after a short familiarization Review collected by and hosted on G2.com.

What do you dislike about ilert?

We are still lacking central notification policies. For example, we would like to prevent users from being able to receive notifications exclusively via email, which is currently the default for new users. Or also, that we can globally prohibit services like Telegram and WhatsApp.

Additionally, better user management via SSO would be helpful. Deactivating user accounts when the AD account has been deactivated. Profile picture sync from Azure. Team assignment via AD group memberships. Things like that...

User-based notifications via webhook would also be desirable. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

3/24/2025

"Reliable and user-friendly alerting platform"

4/5

What do you like best about ilert?

What impresses me most is the uncomplicated and intuitive user interface of ilert. The setup was quick and smooth, allowing our team to start working productively right away. Particularly noteworthy is the integration with the tools we already use – everything works seamlessly without us having to put much effort into configuration. Furthermore, the customer support is exemplary: questions are answered quickly, and there is always a solution. The versatile range of features (such as escalation chains, on-call duties, and real-time notifications) practically covers all the requirements we have for professional alert management. Review collected by and hosted on G2.com.

What do you dislike about ilert?

It's hard to criticize anything about ilert. A small wish might be to offer even more predefined integrations, so that every specialized use case can be directly covered. Otherwise, everything works very reliably, so we hardly encounter any problems in everyday life. Review collected by and hosted on G2.com.

What problems is ilert solving and how is that benefiting you?

Through automated escalation rules and intelligent notifications, it can be ensured that no message is overlooked. This significantly shortens reaction and resolution times. At the same time, you benefit from transparent communication and clear status dashboards. This way, teams can work together purposefully, identify the causes of problems more quickly, and resolve them sustainably. The result: higher service quality, more satisfied customers, and less stress for everyone involved. Review collected by and hosted on G2.com.

Response from Sirine Karray of ilert

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Dear user,

Thank you so much for your review, we truly appreciate your feedback and are glad you took the time to share your experience. If there's anything else we can assist you with, please let us know!

Thanks a lot.

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/4/2025

"Very customizable and powerful alerting system"

4.5/5

What do you like best about ilert?

A lot of options that can be used about what alerts you will get, and also how you will be alerted. Alert handling is also a feature I like, and it comes quite handy when working in a team. Our team switched to ilert couple of months ago, and we are using it constantly. Review collected by and hosted on G2.com.

What do you dislike about ilert?

For me as a user, there are no particular downsides. Some additional tutorials about how to get most of the tool, would be helpful. Review collected by and hosted on G2.com.

What problems is ilert solving and how is that benefiting you?

As part of Network Engineering team of a business that is very sensitive to any kind of system downtime, ilert is helping us focus on important stuff, meaning critical infrastructure. It also helps us with Incident Owning process, so we can distribute our workforce more meaningfully to get the job done. Review collected by and hosted on G2.com.

Volker U.

Fachbereichsleiter API-Management

Mid-Market (51-1000 emp.)

3/24/2025

"iLert reliably supports us in implementing our on-call duty"

4.5/5

What do you like best about ilert?

We use iLert to convert alerts from, for example, CheckMK into phone calls and to alert according to a shift schedule. Review collected by and hosted on G2.com.

What do you dislike about ilert?

Sometimes, our systems experience multiple different alarms simultaneously. It would be nice if iLert could be configured to alert only once when there are more than 2 alarms within a time unit, e.g., less than 10 minutes. Review collected by and hosted on G2.com.

Response from Sirine Karray of ilert

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Dear user,

Thank you so much for your review, we truly appreciate your feedback and are glad you took the time to share your experience. If there's anything else we can assist you with, please let us know!

Diego T.

Tech Lead

Small-Business (50 or fewer emp.)

4/3/2025

"Good"

4.5/5

What do you like best about ilert?

It's an awesome tool to keep up us informed about critical errors with our infrastructure, it has good integration with our monitoring service ( Datadog) and JIRA. Review collected by and hosted on G2.com.

What do you dislike about ilert?

The voice over telephone is hard to understand to a non native, it sounds robotic. If you cancel a call you will get continuosly spammed. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/4/2025

"A great product that has been supporting us valuably for more than 7 years."

5/5

What do you like best about ilert?

We use it to alert the on-call service. There has never been a disruption during that time. It has always worked reliably. Review collected by and hosted on G2.com.

What do you dislike about ilert?

There is actually nothing to complain about. Review collected by and hosted on G2.com.

Thorsten K.

Managing Director

Small-Business (50 or fewer emp.)

4/3/2025

"Very good cloud service for helpdesk"

4.5/5

What do you like best about ilert?

Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. Separate API per environment allows more flexible grouping. Review collected by and hosted on G2.com.

What do you dislike about ilert?

Mobile SMS are horrible; it takes about 1 hour or more to deliver a notification about the alert. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/24/2025

"Easy, Intuitive, and Reliable"

4.5/5

What do you like best about ilert?

Its fast, reliable, and makes it super easy to not only see what is going on but fix it. Review collected by and hosted on G2.com.

What do you dislike about ilert?

Nothing of note, really. I thankfully do not have to log in and use the tool often enough for it to really have a negative impact. Review collected by and hosted on G2.com.

Response from Sirine Karray of ilert

edit

Dear user,

Thank you so much for your review, we truly appreciate your feedback and are glad you took the time to share your experience. If there's anything else we can assist you with, please let us know!

Thanks a lot.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/24/2025

"The best alert tool Ive used"

2.5/5

What do you like best about ilert?

How easy it is to use, and the ability to change shift schedules. Review collected by and hosted on G2.com.

What do you dislike about ilert?

ilert is a little hard to setup. but once its going its great Review collected by and hosted on G2.com.

Response from Sirine Karray of ilert

edit

Dear user,

Thank you very much for your review, we appreciate your honesty and feedback. We noticed you rated us 5 out of 10 stars, and we’d love to understand if there was something in particular that led to your rating. Is there anything specific we could improve or do better next time? Your insights are valuable to us, and we'd love the opportunity to enhance your experience.

Thanks again for your time and feedback!