--- title: Infraon Desk Reviews meta_title: 'Infraon Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27 reviews by the users' company size, role or industry to find out how Infraon Desk works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 27 scale: '5' date_modified: '2026-07-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Infraon Desk Reviews **Vendor:** Infraon **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 27 ## About Infraon Desk AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify. ## Infraon Desk Reviews ### 1. The Infraon Desk is user friendly and easier to understand and access. **Rating:** 5.0/5.0 stars **Reviewed by:** Chethan M. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Infraon Desk?** Easier to understand the incoming tickets and resolving it. >The bar graphs representing the number of tickets incoming is easier to understand and analyze the ticket counts on hourly basis. **What do you dislike about Infraon Desk?** The only thing which I would suggest to improve is to updating of the tool on a regular basis, so it would be more easier to access and provide a good client support. **What problems is Infraon Desk solving and how is that benefiting you?** The Infraon desk is helping to solve problems raised by the clients regarding any application or hardware related issues, which will improvise to understand the issues and resolve them. ### 2. Everest Infraon Desk is the decent ITSM solution **Rating:** 4.5/5.0 stars **Reviewed by:** Chinmay C. | Assistant Manager IT operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Infraon Desk?** The ITSM daahboard is very user friendly. The UI looks decent with different attributes combined well on a single dashboard. The advantage is you can configure all the process as per your needs. **What do you dislike about Infraon Desk?** Sometimes the application might not work as per the required standards but the everest team is vigilant to resolve your issues as quickly as possible so hardly a minus point. **What problems is Infraon Desk solving and how is that benefiting you?** We are usung Infraon Desk as our day to day ticketing solution. We have configured multiple service requests, change management as well as incident's management in the solution. ### 3. it's a user-friendly tool and very use full for addressing end user issue **Rating:** 5.0/5.0 stars **Reviewed by:** Lokesh A. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Infraon Desk?** all the options available in tool like rating tickets under respective categories and timely resolution without any delay and getting immediate email to organization mail. **What do you dislike about Infraon Desk?** nothing was there to dislike in this tool and all the features available in this tool are very useful and user friendly. we like this tool and can operate very smoothly. **What problems is Infraon Desk solving and how is that benefiting you?** Hardware, technical, server, network, cloud, and security issues which are internally facing. And also for license request, asset tracking, new joiner asset details. ### 4. ITSM Business Solution **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher M. | IT support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Infraon Desk?** Integration with Email, Whatsapp and With any Business Systems that the company is using as long as the required conditions are met. **What do you dislike about Infraon Desk?** Its Not able to stay on 24/7 as users timeout after 24 hours and ideally monitoring should be 24/7 **What problems is Infraon Desk solving and how is that benefiting you?** it shows when our network, databases, servers is/are up/down...it shows how much space has been utilised for our servers...we are yet to Include other systems and also helpdesk is really easy...especially on the login of tickets ### 5. The ITSM dashboard is very user friendly. Easy to access while using the ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** sombir k. | Team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Infraon Desk?** The ITSM dashboard is very user friendly. Easy to access while using the ticketing tool Lesser Time is taken in implementation than other products in the same categories **What do you dislike about Infraon Desk?** Nothing of that sort . resolved all issue on time and help every issue .products in the same categories and quick turnaround from support team **What problems is Infraon Desk solving and how is that benefiting you?** No direct interaction is required Network traffic can be monitored Infraon Desk can be easily integrated with any other 3rd party with little customisation only ### 6. Everest ticketing tool reveiew **Rating:** 4.5/5.0 stars **Reviewed by:** Arshad K. | Desktop engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Infraon Desk?** Eay of access while using the ticketing tool **What do you dislike about Infraon Desk?** Sometimes we will not get proper response from support team **What problems is Infraon Desk solving and how is that benefiting you?** Its helping us in getting user issues in the form of tickets so that not direct interaction is required. ### 7. Tool Creations **Rating:** 4.5/5.0 stars **Reviewed by:** K Santhosh K. | Senior IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Infraon Desk?** Excellent, working with VTS tool express was great. Thanks to their knowledge and determination, our Tools look great and function well. I recommend that anyone is looking for custom ticketing tools call and speak to Gus; he will guide you in the right direction. ( Special Thanks for Mr.srini ) **What do you dislike about Infraon Desk?** They are not Supported at Night time..... **What problems is Infraon Desk solving and how is that benefiting you?** On-time support giving Mr.Srini ### 8. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Srikanth S. | IT analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Infraon Desk?** Easy options to access and very much help full for the incident creation and closure . **What do you dislike about Infraon Desk?** Merge and bulk reports are very good options in the tool . **What problems is Infraon Desk solving and how is that benefiting you?** Creating ticket via mail helped us a lot to track the issue ### 9. Good Support **Rating:** 4.5/5.0 stars **Reviewed by:** Pravin B. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Infraon Desk?** Communication skill is very good.All are very skillfull. **What do you dislike about Infraon Desk?** There is nothing to say dislike. Escalation can be improve. **What problems is Infraon Desk solving and how is that benefiting you?** They are solving our every queries and it is benefiting us by escalation from clients ### 10. User Friendly & reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra Kumar J. | Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Infraon Desk?** Dashboards are useful and it will integrate with other tools also. **What do you dislike about Infraon Desk?** Sometimes the tool is slow but support team fixed the issue. **What problems is Infraon Desk solving and how is that benefiting you?** Easy to manage the tickets flow and SLA metrics. ### 11. Its good software for helpdesk to play dynamic role to connected with customer **Rating:** 4.5/5.0 stars **Reviewed by:** mohit a. | system Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about Infraon Desk?** Suitable for field management, easy to use, user-friendly **What do you dislike about Infraon Desk?** Some time its showing a run time error, but it's not a big issue **What problems is Infraon Desk solving and how is that benefiting you?** Need to fix the interface issue ### 12. Its user friendly & easy to access **Rating:** 4.0/5.0 stars **Reviewed by:** sunil y. | System Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about Infraon Desk?** Easily assign Ticket & helpful to use it s very smooth **What do you dislike about Infraon Desk?** Case logged taking some time & closed for taking some time **What problems is Infraon Desk solving and how is that benefiting you?** Ticket resolving issue ### 13. Ticketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pavithra M. | Desktop Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Infraon Desk?** Ease of access, personalized ticket pages. **What do you dislike about Infraon Desk?** Sometimes we are getting the out of Tredence Email to incident. **What problems is Infraon Desk solving and how is that benefiting you?** user issues can be addressed easily with help of ticketing tool ### 14. Great tool to work. **Rating:** 4.5/5.0 stars **Reviewed by:** Mayuresh D. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Infraon Desk?** Ease of handling the tool. Very easy to use. **What do you dislike about Infraon Desk?** All the features are good and nothing to be disliked. **What problems is Infraon Desk solving and how is that benefiting you?** Ticketing issues are solved. ### 15. Good **Rating:** 3.5/5.0 stars **Reviewed by:** M Trilok C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2022 **What do you like best about Infraon Desk?** Setting up Dashboard and adding nodes into NMS **What do you dislike about Infraon Desk?** i did not find any options to dislike further **What problems is Infraon Desk solving and how is that benefiting you?** we can monitor and analyze audit logs we can monitor network traffic which requires futher investigation ### 16. A Enterprise Grade Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Infraon Desk?** I like the features and functionalities that it is covering and helping enterprises. We have used Incident management features of it. The best part is that it is easily integrated with any other 3rd party with little customize effort. **What do you dislike about Infraon Desk?** I found this solution very good and mainly used for helpdesk and incident management purposes. We need to focus more on marketing to know about this product and find it suitable for their requirement. **Recommendations to others considering Infraon Desk:** One can try this product, and I am sure that they will get the befits once it is deployed in production. The best part is the ease of integration and accessibility. **What problems is Infraon Desk solving and how is that benefiting you?** We were looking for a cost benefit incident management tool with ease of deployment. We have used Incident management features of it. The best part is that it is easily integrated with any other 3rd party with little customize effort. ### 17. Robust Product with great technical support !! **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar S. | Manager, Managed Services Delivery (North), Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Infraon Desk?** Lesser Time is taken in implementation than other products in similar categories and quick turnaround for Day 02 support. **What do you dislike about Infraon Desk?** Tool (IMS) has comprehensive coverage for most of the vendors although however still not 100% vendor agnostic. For example, observed challenges in discovery and insights for F5 Load balancers. Secondly, tool should be developed for integration capabilities with other solutions like Cisco DNAC. **Recommendations to others considering Infraon Desk:** Great product with great out of the box features that one would expect from an ITSM took, can be scaled as per requirements and easy to administer **What problems is Infraon Desk solving and how is that benefiting you?** Typical ticketing for multiple customer accounts. Benefits such as simple form fields, ease of customization of Helpdesk modules (IM-CM). ### 18. NMS **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi C. | NMS, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Infraon Desk?** Here best function as an adverb the superlative from of well(well better best) modifying thevewrb like **What do you dislike about Infraon Desk?** Things i hate talking on the phone people who tell you look tried pistachios that don't open choosing the restaurant tv finales that are to be continued **Recommendations to others considering Infraon Desk:** A **What problems is Infraon Desk solving and how is that benefiting you?** All onsite some time goes down that I log in that particular server check and resolve the issue asap From circle office every day I will get some mail that mail every day Especially some onsite frequently going down that I logging that particular server and take logs and I will check. ### 19. user friendly and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Manmohan R. | Group Lead Network Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Infraon Desk?** Dashboards and reports. Also ease of integration with other customer tools provides an added advantage. **What do you dislike about Infraon Desk?** GUI interface should be auto-adjusted as per browser **What problems is Infraon Desk solving and how is that benefiting you?** Proactive and customized alerts as per requirement . ### 20. Service Level and Infra Mangement tools **Rating:** 4.5/5.0 stars **Reviewed by:** rajesh t. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Infraon Desk?** Good automation tool for the service manaITSM gement. its tools are good for incident management ,release management and problem with capcaity management.service now management tools are good **What do you dislike about Infraon Desk?** there is no any disadvtage on it.there is sound and major management skill and tools with automation incluede for incident management and problem management for organication **What problems is Infraon Desk solving and how is that benefiting you?** they are are integrated with siem and automation within in it and yes it is benefiting product for the incident management and problem management. its good for integration ### 21. Best product At NMS platform **Rating:** 5.0/5.0 stars **Reviewed by:** Amit R. | Sales Manager East, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Infraon Desk?** Solution what required Infra can maximum fullfilment of those .really help us to create new ways to solution our network problem. **What do you dislike about Infraon Desk?** Nothing have dislike in this product.okay will try to find out in next time. **What problems is Infraon Desk solving and how is that benefiting you?** My customer has trying to solve there Ups monitering issue but they cant find out from.others vendor.infra have done it ### 22. Help Desk Review **Rating:** 4.5/5.0 stars **Reviewed by:** Aashish G. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Infraon Desk?** Feature riched and easy to manage ITIL policies, reduces hassle and provide a single pane of glass to maintain ITIL policies of the organizations. **What do you dislike about Infraon Desk?** Initial Configuration takes time for new users to get well versed in the paltform **What problems is Infraon Desk solving and how is that benefiting you?** HelpDesk, Ticketing, Configuration Database and SLA management ### 23. Infraon Desk solves management issues **Rating:** 5.0/5.0 stars **Reviewed by:** Dipmalya D. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Infraon Desk?** Simplicity & Feature sets, service & ease of licensing **What do you dislike about Infraon Desk?** Nothing as such as in date which I can refer to **What problems is Infraon Desk solving and how is that benefiting you?** Network & Infrastructure visibility & proper management ... helped in taking informed decision. ### 24. Everest IMS **Rating:** 5.0/5.0 stars **Reviewed by:** Bharath D. | Director - Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Infraon Desk?** Simple reporting, Customisation, Good Presales Team. The product is good for all kind of market **What do you dislike about Infraon Desk?** Few component prices could have been better. Eg VM licence.. **Recommendations to others considering Infraon Desk:** The solution is easy to use and meets most of the requirements of different verticals of customers. **What problems is Infraon Desk solving and how is that benefiting you?** Clear Dashboard visibility on the network and server components ### 25. very good in a short sentence I would say **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Infraon Desk?** User-friendliness of the interface is to be considered the most important factor. **What do you dislike about Infraon Desk?** some of the category features need to be improved more, like the change management category workflow, **What problems is Infraon Desk solving and how is that benefiting you?** I am using InfraonDesk for my customer production support. The SLA-defined matrics are the best part that primarily benefits engineer performance tracking. ### 26. Very interactive and knowledge filled session. **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan M. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Infraon Desk?** Monitoring Management Reports Device Details **What do you dislike about Infraon Desk?** A tooltip over the icons indicating some messages would be helpful. **What problems is Infraon Desk solving and how is that benefiting you?** Monitoring and generating reports. ### 27. Product is good for telecommunication industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Infraon Desk?** automatic ticket assignement within group suing round robin. Mobile support for franchise engineer. Real time engineer tracking. **What do you dislike about Infraon Desk?** system should be more flexible enough with external tool integration in more extent. multiple layers of custom should be available in tool. **What problems is Infraon Desk solving and how is that benefiting you?** using tool for service desk and asset management for ease of operations. ## Infraon Desk Discussions - [What is Infraon Desk used for?](https://www.g2.com/discussions/what-is-infraon-desk-used-for) - [View Infraon Desk pricing details and edition comparison](https://www.g2.com/products/infraon-desk/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+20%3A59%3A11+-0500&secure%5Bsession_id%5D=2cbb3555-ca64-4311-abf4-4ecd88df2b04&secure%5Btoken%5D=7ddbbbde99c59171bb15287a05a1261dd8525282448c4cfa77a7323f3def8908&format=llm_user) ## Infraon Desk Features **Administration** - Change Management - Asset Management - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Generative AI** - AI Text Generation - AI Text Summarization **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Infraon Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,291 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,516 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,782 reviews)