Infraon Desk Reviews & Product Details

Easier to understand the incoming tickets and resolving it.

>The bar graphs representing the number of tickets incoming is easier to understand and analyze the ticket counts on hourly basis. Review collected by and hosted on G2.com.

The only thing which I would suggest to improve is to updating of the tool on a regular basis, so it would be more easier to access and provide a good client support. Review collected by and hosted on G2.com.

The ITSM dashboard is very user friendly. The UI looks decent with different attributes combined well on a single dashboard. The advantage is you can configure all the processes as per your needs. Review collected by and hosted on G2.com.

Sometimes the application might not work as per the required standards but the Everest team is vigilant to resolve your issues as quickly as possible so hardly a minus point. Review collected by and hosted on G2.com.

all the options available in the tool like rating tickets under respective categories and timely resolution without any delay and getting immediate email to organization mail. Review collected by and hosted on G2.com.

nothing was there to dislike in this tool and all the features available in this tool are very useful and user friendly. we like this tool and can operate very smoothly. Review collected by and hosted on G2.com.

Integration with Email, Whatsapp and With any Business Systems that the company is using as long as the required conditions are met. Review collected by and hosted on G2.com.

Its Not able to stay on 24/7 as users timeout after 24 hours and ideally monitoring should be 24/7 Review collected by and hosted on G2.com.

The ITSM dashboard is very user friendly. Easy to access while using the ticketing tool Lesser Time is taken in implementation than other products in the same categories Review collected by and hosted on G2.com.

Nothing of that sort. Resolved all issues on time and helped with every issue. Products in the same categories and quick turnaround from support team Review collected by and hosted on G2.com.

Ease of access while using the ticketing tool Review collected by and hosted on G2.com.

Sometimes we will not get proper response from support team Review collected by and hosted on G2.com.

Excellent, working with VTS tool express was great. Thanks to their knowledge and determination, our Tools look great and function well. I recommend that anyone is looking for custom ticketing tools call and speak to Gus; he will guide you in the right direction. ( Special Thanks for Mr.srini ) Review collected by and hosted on G2.com.

They are not Supported at Night time..... Review collected by and hosted on G2.com.

Easy options to access and very much helpful for the incident creation and closure. Review collected by and hosted on G2.com.

Merge and bulk reports are very good options in the tool. Review collected by and hosted on G2.com.

Communication skill is very good. All are very skillful. Review collected by and hosted on G2.com.

There is nothing to say dislike. Escalation can be improved. Review collected by and hosted on G2.com.

Dashboards are useful and it will integrate with other tools also. Review collected by and hosted on G2.com.

Sometimes the tool is slow but support team fixed the issue. Review collected by and hosted on G2.com.