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Phaseware
6 reviews
- 1 profiles
- 2 categories
Average star rating
3.2
Serving customers since
2005
Phaseware Reviews
UI
Verified User in Information Technology and Services
Better Alternatives
Phaseware had a decent level of customization available in regards to categorization, tickets flows, escalations. It was fairly simple to use once properly configured.
RH
Ryane H.
My team uses this software daily and is ever evolving and changing to meet our needs.
This program is very user friendly. We upgraded from the desk top version and the transition was pretty seamless. The web based version is amazing in that it refreshes and updates every few minutes. This way we don't have to remember to constantly refresh for new tickets that are submitted.
UC
Verified User in Computer Networking
Not very intuitive
Software does a lot and has a lot of features,. Tracks client incidents / tickets very well and have the option to be very detailed if needed.
About
What is Phaseware?
Phaseware is a customer service and support solutions provider that specializes in offering customizable software for managing client interactions, support tickets, and service desk operations. Their platforms are designed to enhance customer support efficiency and improve user experience through features such as issue tracking, workflow automation, and reporting tools. Phaseware caters primarily to small and medium-sized businesses across various industries, focusing on delivering scalable solutions that adapt to unique organizational needs.
Details
Year Founded
2005
Website
www.phaseware.comHunting for software insights?
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