It's been two months since this profile received a new review

C2 ITSM Reviews & Product Details

C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements. Targeted primarily at IT departments across various sectors, C2 ITSM is particularly beneficial for organizations that manage a high volume of service requests and require efficient incident and problem resolution. The platform is equipped to handle a wide range of use cases, from automating repetitive tasks to providing a centralized configuration management database (CMDB) that offers complete visibility into IT assets and configurations. By adhering to ITIL's best practices, C2 ITSM enables organizations to effectively manage incidents, problems, changes, and assets, ultimately leading to improved service delivery and customer satisfaction. Key features of C2 ITSM include robust incident and problem management capabilities, which empower IT teams to resolve issues quickly and efficiently. The platform also offers change management tools that facilitate the implementation of changes with minimal disruption to ongoing operations. Additionally, the asset management feature provides valuable insights into the lifecycle of IT assets, allowing organizations to optimize their resources and reduce operational costs. The user-friendly interface unifies service management processes, simplifying collaboration and communication among team members. C2 ITSM distinguishes itself in the IT service management category by offering seamless integration with existing tools, advanced reporting, and analytics capabilities. This functionality empowers IT teams to make data-driven decisions and enhances their ability to respond proactively to service requests. Furthermore, the solution is backed by a strong support system, including 24/7 North American support and a financially backed 99.9% service level guarantee, ensuring that organizations can depend on C2 ITSM for their IT service management needs. With a proven track record since 2008, C2 ITSM is committed to security and compliance, being hosted in North America and adhering to ISO 27001 and SOC-2 Type II certifications. This dedication to quality and security, combined with an affordable pricing model that avoids costly add-ons, positions C2 ITSM as a reliable choice for organizations seeking to enhance their IT service management capabilities.

Seller

SherWeb

Discussions

C2 ITSM Community

Languages Supported

English, French

Overview by

Audrey Lopez

Pricing

Pricing provided by C2 ITSM.

C2 ITSM - Named

$49.00

1 Named seat Per Month

C2 ITSM - Concurrent

$65.00

1 Concurrent seat Per Month

View More Pricing Information

Top-Rated Alternatives

Jira Service Management

4.3/5

(950)

ServiceNow IT Service Management

4.5/5

(1,659)

SolarWinds Service Desk

4.3/5

(766)

View All Alternatives

C2 ITSM Media

The solution supports all major service desk processes. Incident management, problem management, change management, asset management, CMDB, management applications, service catalog, self-service portal, knowledge base and much more are supported through C2.

Portal allowing end users to send requests and learn through knowledge base.

C2 ITSM Demo - Workflow & task automation

C2 allows you to easily respond to incidents through a quick tickets registration, reducing the entry time by technical resources. The application therefore tracks the submission to their resolution requests for access to user's information (personal record, equipment or materials related to the ...

Manage and monitor changes through the CMDB asset relationship view.

The application includes customizable dashboards. Easy to use, this dashboard ensures optimal overview of activities.

C2 ITSM Demo - Gantt & Project management

Manage your projects and their tasks through a clear Gantt interface.

G2 reviews are authentic and verified.

Here's how.

Stéphane c.

analyste applicatif

Mid-Market (51-1000 emp.)

9/22/2022

"Very versatile application"

4.5/5

What do you like best about C2 ITSM?

The possibility to customize the functionality to meet our needs. The simplicity of using the portal by the clients and the simplicity of displaying requests as we want for the resources. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The request details screen is very cluttered. The status tags take up a lot of space at the top of the screen, as do the names of resources and clients. I would like to have more space in the description so I don't have to enlarge it.

In the Management screens, it is sometimes difficult to quickly know which line we are selected on because the colors are the same. Review collected by and hosted on G2.com.

Response from Mathieu Leblanc of C2 ITSM

edit

Great input, thanks! Our UI/UX revamp initiative is ongoing, your direct collaboration would be very beneficial, if interested please reach out directly to share your feedback!

Marc-Andre D.

It support manager

Mid-Market (51-1000 emp.)

9/22/2022

"the software is efficient and easy to use"

4/5

What do you like best about C2 ITSM?

The application is fully configurable and easy to configure. Each menu can be edited according to our needs. keyword research is also a strength of this application Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

System fields that are immutable and mandatory. We do not have the possibility to change the colors of the menus or the lists and it's not easy to program automatic email reminders Review collected by and hosted on G2.com.

Response from Mathieu Leblanc of C2 ITSM

edit

Thanks for comments! System fields will be editable soon, and more options in terms of personalization are coming soon! Reach out to us to find out when.

Jean-François B.

IT administrator

Mid-Market (51-1000 emp.)

9/27/2022

"Good request management system with a touch of ITIL"

4.5/5

What do you like best about C2 ITSM?

The simplicity of creating new requests type with a simple form creator. The creation of automation. The possibility of creating KB articles for the users. Their support is great. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The documentation needs an update. The KBs that are available for the system administrator contains a lot information, but it is far from complete. Review collected by and hosted on G2.com.

Response from Mathieu Leblanc of C2 ITSM

edit

JF we are almost done with a full admin and resource guide update, reach out to us to get a copy. KB and articles are next!

Claude M.

Coordonnateur des actifs de service et des configurations

Enterprise (> 1000 emp.)

9/26/2022

"Systme very adaptable"

5/5

What do you like best about C2 ITSM?

That we can adapt C2 itsm to your need an our reality. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

Nothing, we have great support fromC2 weather is about cloud migration, uses of C2 or how we can adapt the tool for our need. Review collected by and hosted on G2.com.

Response from Mathieu Leblanc of C2 ITSM

edit

Thanks for your review Claude!

Roxane L.

Analyste en informatique

Enterprise (> 1000 emp.)

9/26/2022

"Good ITSM tool that improves year after year"

5/5

What do you like best about C2 ITSM?

The flexibility of the tool and the customer service provided by the team of analysts and technicians. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The graduation of improvements made from a test environment to the production environment. Review collected by and hosted on G2.com.

Response from Mathieu Leblanc of C2 ITSM

edit

Thanks for your review Roxane! Teach out to us in order to get our assistance with managing how your data and configurations are copied from your pre-prod to your production environments (both-ways really), we have internal tools that can help.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

9/20/2022

"I use it all the time and I love it."

5/5

What do you like best about C2 ITSM?

C2 is a very intuitive software, the CMDB allows the management of our equipment and software inventory. The integration with Azure fits very well into our infrastructure. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

There is a lack of better integration with SCCM for the automatic management of computer inventory. Managing projects using C2 has been complicated for our team. Review collected by and hosted on G2.com.

Response from Mathieu Leblanc of C2 ITSM

edit

Thanks for your great review! Enhancement to our SCCM (end point manager and Intune) synchronization has been completed. Reach out to get more details.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/21/2022

"Very powerful tool slowed down by a lack of workforce"

4/5

What do you like best about C2 ITSM?

The custom business rules that we can create

The client portal is very effective in retrieving more information from them

The available ways to implement connectors

The built-in knowledge base Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

The complexity of making simple tasks

The long waiting period for bug fixes and changes

3rd party implementations are very rough; see nonexistent.

The kickoff is too slow and too long Review collected by and hosted on G2.com.

Response from Mathieu Leblanc of C2 ITSM

edit

Really appreciate your input! Pretty much everything in your list currently an active element on our development roadmap or will become active in the next few months. I have a spot open on our advisory board, reach out if interested to find out more!

Verified User in Education Management

Mid-Market (51-1000 emp.)

9/20/2022

"Scalable tool with many possibilities for tracking requests."

4/5

What do you like best about C2 ITSM?

Automation of certain tasks, process optimization, very extensive personalization, and the product catalog and knowledge base are very effective with keyword search as assets. Support in French, multi-platform, personalized development, and the concern for supplier support. Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

It is a tool in which we must invest time to benefit from its effectiveness. The reports are limited and are not useful for all fields.

The application shows some slowness, but it is smooth 90% of the time. Review collected by and hosted on G2.com.

Response from Mathieu Leblanc of C2 ITSM

edit

Thanks for your input! Our reporting and dashboards will receive a full revamp this year so stay tuned for major enhancements!

Denis G.

Expert Business Analyst

Mid-Market (51-1000 emp.)

9/26/2022

"The App is good. A little bit a lack of performance . More than 1000 ticket open/day."

4/5

What do you like best about C2 ITSM?

Easy to configure for customizing. We have many BU with different process Review collected by and hosted on G2.com.

What do you dislike about C2 ITSM?

A lack of performance. Update versions are difficult. Review collected by and hosted on G2.com.

Response from Mathieu Leblanc of C2 ITSM

edit

Our fully redundant and high-availability ISO 27001 and SOC-2 certified infrastructure has recently gotten a HUGE boost in performance. Contact us to get more details!