iLert is a powerful incident response and alerting platform that simplifies on-call management and ensures critical alerts are routed to the right person or team instantly. Its intelligent alerting system supports multiple channels like SMS, email, and mobile push notifications, ensuring no alert is missed. The on-call scheduling is intuitive, and escalation policies minimize downtime by ensuring unresolved alerts are handled promptly. iLert integrates seamlessly with tools like Slack, Jira, and Datadog, making it highly versatile. The mobile app allows teams to respond to incidents on the go, while post-incident analytics help improve future responses. Overall, iLert is reliable, user-friendly, and essential for efficient incident management. Review collected by and hosted on G2.com.

While iLert is a powerful tool, its pricing can be steep for smaller teams, and some integrations are complex to set up. Additionally, the mobile app could use more advanced features to match the desktop experience. Review collected by and hosted on G2.com.

We use ilert for our emergency service daily.

- Easy to use

- Many integration possibilities

- Steep learning curve

- Good support, very solution-oriented and fast. No dumb chat bot (+1)!

- The implementation was also quite easy after a short familiarization Review collected by and hosted on G2.com.

We are still lacking central notification policies. For example, we would like to prevent users from being able to receive notifications exclusively via email, which is currently the default for new users. Or also, that we can globally prohibit services like Telegram and WhatsApp.

Additionally, better user management via SSO would be helpful. Deactivating user accounts when the AD account has been deactivated. Profile picture sync from Azure. Team assignment via AD group memberships. Things like that...

User-based notifications via webhook would also be desirable. Review collected by and hosted on G2.com.

What impresses me most is the uncomplicated and intuitive user interface of ilert. The setup was quick and smooth, allowing our team to start working productively right away. Particularly noteworthy is the integration with the tools we already use – everything works seamlessly without us having to put much effort into configuration. Furthermore, the customer support is exemplary: questions are answered quickly, and there is always a solution. The versatile range of features (such as escalation chains, on-call duties, and real-time notifications) practically covers all the requirements we have for professional alert management. Review collected by and hosted on G2.com.

It's hard to criticize anything about ilert. A small wish might be to offer even more predefined integrations, so that every specialized use case can be directly covered. Otherwise, everything works very reliably, so we hardly encounter any problems in everyday life. Review collected by and hosted on G2.com.

A lot of options that can be used about what alerts you will get, and also how you will be alerted. Alert handling is also a feature I like, and it comes quite handy when working in a team. Our team switched to ilert couple of months ago, and we are using it constantly. Review collected by and hosted on G2.com.

For me as a user, there are no particular downsides. Some additional tutorials about how to get most of the tool, would be helpful. Review collected by and hosted on G2.com.

We use iLert to convert alerts from, for example, CheckMK into phone calls and to alert according to a shift schedule. Review collected by and hosted on G2.com.

Sometimes, our systems experience multiple different alarms simultaneously. It would be nice if iLert could be configured to alert only once when there are more than 2 alarms within a time unit, e.g., less than 10 minutes. Review collected by and hosted on G2.com.

It's an awesome tool to keep up us informed about critical errors with our infrastructure, it has good integration with our monitoring service ( Datadog) and JIRA. Review collected by and hosted on G2.com.

The voice over telephone is hard to understand to a non native, it sounds robotic. If you cancel a call you will get continuosly spammed. Review collected by and hosted on G2.com.

We use it to alert the on-call service. There has never been a disruption during that time. It has always worked reliably. Review collected by and hosted on G2.com.

There is actually nothing to complain about. Review collected by and hosted on G2.com.

Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. Separate API per environment allows more flexible grouping. Review collected by and hosted on G2.com.

Mobile SMS are horrible; it takes about 1 hour or more to deliver a notification about the alert. Review collected by and hosted on G2.com.

Its fast, reliable, and makes it super easy to not only see what is going on but fix it. Review collected by and hosted on G2.com.

Nothing of note, really. I thankfully do not have to log in and use the tool often enough for it to really have a negative impact. Review collected by and hosted on G2.com.

How easy it is to use, and the ability to change shift schedules. Review collected by and hosted on G2.com.

ilert is a little hard to setup. but once its going its great Review collected by and hosted on G2.com.