PhaseWare Reviews & Product Details

Phaseware had a decent level of customization available in regards to categorization, tickets flows, escalations. It was fairly simple to use once properly configured. Review collected by and hosted on G2.com.

Setup was pretty clunky and wasn't quick to make changes and adapt to changes in the moment. End users were fairly limited in their options and everything was behind an admin wall. Review collected by and hosted on G2.com.

This program is very user friendly. We upgraded from the desk top version and the transition was pretty seamless. The web based version is amazing in that it refreshes and updates every few minutes. This way we don't have to remember to constantly refresh for new tickets that are submitted. Review collected by and hosted on G2.com.

As the program goes through updates it tends to throw a little wrench in our day to day. It's nothing monumental, but their support staff could be available a little more in my opinion. I am having a small problem so there is a little downside with my outlook plug in, but that may be resolved with updating my firewall settings. Review collected by and hosted on G2.com.

We find PW to be very user friendly and have been able to expand the use of the software to other departments in our organization beyond customer support. The workflow functionality of being able to set up different milestones for new tickets/service orders to be opened has allowed our group to streamline certain client requests and internal processes. Review collected by and hosted on G2.com.

PW has a very basic survey functionality and would like to see something more robust tied to the system specifically instead of having to tie-in an outside survey function. Review collected by and hosted on G2.com.

I like the auto search when you are opening a new Incident/Ticket so you can see if there has been any previous work done on a similar issue. Review collected by and hosted on G2.com.

Wish there was more customizable features built-in with out having to have custom work done to make it work the way you want. Review collected by and hosted on G2.com.

It's easy to use, so anyone can learn quickly. Everyone has their own login. Review collected by and hosted on G2.com.

There are so many bugs and the design is awful. Sometimes it won't email you that you've been added to a project, so you'll have no idea unless you physically go looking. There are no options to color code, label, make a hierarchy, etc. Review collected by and hosted on G2.com.

Software does a lot and has a lot of features,. Tracks client incidents / tickets very well and have the option to be very detailed if needed. Review collected by and hosted on G2.com.

Very hard to find different features, reports, etc. Not very intuitive to find different things without trial and error trying to find what ever you may be looking for. Review collected by and hosted on G2.com.