--- title: Conclude Reviews meta_title: 'Conclude Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Conclude works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 6 scale: '5' date_modified: '2026-06-22' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Conclude Reviews **Vendor:** Conclude **Category:** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots) **Average Rating:** 4.8/5.0 **Total Reviews:** 6 ## About Conclude Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effectively by connecting Slack and Microsoft Teams. Whether it’s customer support or an internal help desk that’s needed, Conclude’s no-code apps can be installed in selected channels, and offer a lightweight ticketing solution. Additionally, you can connect Slack and Teams to collaborate with colleagues on projects or chat with external customers in dedicated, linked channels. 👉 Conclude Connect integrates Slack and Microsoft Teams, facilitating bidirectional communication between both programs and ensuring that messages, files, reactions, and more work together seamlessly. Work from your preferred messaging platform, share and sync files, edit and delete messages, @mention colleagues, and automatically translate conversations in 60 languages. Conclude Connect enables both internal and external collaboration functionality. 👉 Conclude Apps are no-code apps for managing issues, incidents, support tickets, and more from Slack and Microsoft Teams. From Slack, Conclude offers an optional Jira and Zendesk integration for external support tickets. ## Conclude Reviews ### 1. Easy to track and resolve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Conclude?** Conclude enables our team to easily track the progression of an issue. It has a feature that allows us to set a timer that sends reminders to a specific channel if there are no comments within a certain period, helping to minimize delays. The Conclude dashboard serves as a useful hub for monitoring all relevant metrics. **What do you dislike about Conclude?** There isn’t much to dislike, Conclude delivers on what is meant to deliver. **What problems is Conclude solving and how is that benefiting you?** Conclude helps us monitor various issues reported by customers and our internal teams. With each new issue triggering the creation of a Slack channel, it simplifies the task of managing and resolving these issues in a timely manner. ### 2. A nice solution for issues and support tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Conclude?** Conclude has been a valuable tool for managing support tickets and our issue management process. It automates manual tasks, making our workflow smoother and more efficient. The ease of creating workflows and providing automation for our response team is a huge plus. The dashboard gives an overview of open and closed tickets, allowing us to assess our situation quickly. **What do you dislike about Conclude?** It's an excellent tool, but it could improve its functionality by allowing more than one channel per incident because, in our case, there are times when multiple channels are needed for a single issue. **What problems is Conclude solving and how is that benefiting you?** Conclude is critical in maintaining consistency in our issues and support management process. This has dramatically reduced the burden of manual tasks such as creating channels and tracking tasks. ### 3. Works well for us! Easy ticket system **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Conclude?** Before implementing Conclude, our Customer Support practices were rudimentary and lacked a structured approach. Since we were already using Slack, Conclude was an easy choice. **What do you dislike about Conclude?** Not much so far, although ideally, there could be more customization options. **What problems is Conclude solving and how is that benefiting you?** The introduction of Conclude has played a pivotal role in formalizing our processes, simplifying the aggregation, visibility, and assessment of information. We especially like that everything is visible from the dashboard once a ticket is closed and that any issues can be reopened. ### 4. Great solution for Issues Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Conclude?** Its ability to efficiently track incidents and give great visibility of an issue's status from beginning to the end. Own Slack channel for each issue facilities collaboration and makes it easier to work with multiple stakeholders. The integration with Jira and the implementation of automated features have significantly cut down our resolution time, allowing my customer to focus on issue investigation instead of updating Jira tickets and managing Slack channels. **What do you dislike about Conclude?** In general, Conclude has been reliable. However, there is a slight challenge when a multitude of incidents occur simultaneously, causing a distraction from focusing on critical incidents. **What problems is Conclude solving and how is that benefiting you?** Conclude handles the tracking of a variety of customer issues, system problems, and internal incidents. It provides a structured way of discussing potential solutions, giving stakeholders clear visibility of the resolution status and progress without relying solely on updates from the responders. ### 5. Simple, effective tool for tracking issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Conclude?** It’s a good tool for assembling the right people in one place when we need to respond to an issue. The UI is quite intuitive and easy to navigate. **What do you dislike about Conclude?** Having used it for three months now, I haven't identified any negative aspects thus far. It can take a little bit of time to get the hang of it. **What problems is Conclude solving and how is that benefiting you?** Conclude significantly helps us to track and manage all issues through a clear and well-defined flow. ### 6. Conclude helps me get work done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Conclude?** Conclude helps me connect with colleagues to get more work done. **What do you dislike about Conclude?** Conclude can be a little difficult to get started with - but great once you're familiar. **What problems is Conclude solving and how is that benefiting you?** I have learned to better connect with colleagues in a virtual world - [View Conclude pricing details and edition comparison](https://www.g2.com/products/conclude/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+09%3A36%3A14+-0500&secure%5Bsession_id%5D=ee9d0037-4c04-4388-b0ec-b4a583b1b903&secure%5Btoken%5D=a9ef3d4ae4b5720765f0fad1a6982783664eb83b330a197f2103ec018fff2c99&format=llm_user) ## Conclude Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Conclude Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,479 reviews)