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Conclude Reviews & Product Details

Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effectively by connecting Slack and Microsoft Teams. Whether it’s customer support or an internal help desk that’s needed, Conclude’s no-code apps can be installed in selected channels, and offer a lightweight ticketing solution. Additionally, you can connect Slack and Teams to collaborate with colleagues on projects or chat with external customers in dedicated, linked channels. 👉 Conclude Connect integrates Slack and Microsoft Teams, facilitating bidirectional communication between both programs and ensuring that messages, files, reactions, and more work together seamlessly. Work from your preferred messaging platform, share and sync files, edit and delete messages, @mention colleagues, and automatically translate conversations in 60 languages. Conclude Connect enables both internal and external collaboration functionality. 👉 Conclude Apps are no-code apps for managing issues, incidents, support tickets, and more from Slack and Microsoft Teams. From Slack, Conclude offers an optional Jira and Zendesk integration for external support tickets.

Seller

Conclude

Discussions

Conclude Community

Languages Supported

English

Overview by

Marianne Nord

Pricing

Pricing provided by Conclude.

Conclude Starter

$12.00

1 Users

Conclude Pro

$16.00

1 User Per Month

View More Pricing Information

Top-Rated Alternatives

Jira Service Management

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Conclude Media

Conclude Demo - Smarter collaboration with Slack & Microsoft Teams

Use workflows for support tickets, issues and incident management in Slack or link Slack and Teams for bi-directional chat, file sharing and more

Conclude Demo - Use Conclude Connect to bridge the collaboration gap

Sync conversations, share files and auto-translate messages across channels teams and workspaces

Conclude Demo - Conclude Connect for internal and external collaboration

Chat with colleagues or communicate with external partners from your preferred messaging platform

Conclude Demo - Bring your ticketing system into Slack

Conclude Apps for your IT Support and Help Desk: manage tickets, incidents, issues and bug tracking in one place

Conclude Demo - Conclude Apps with Jira and AI Integrations

Ticket creation with Jira and AI-powered integrations. Sync, summarize and open tickets in Slack

Conclude Demo - Auto-translate chats on Slack and Microsoft Teams in 60 languages

Reduce context-switching and collaborate with ease. Automatically translate messages, emails and tickets

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UC

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

11/19/2023

"Easy to track and resolve"

5/5

What do you like best about Conclude?

Conclude enables our team to easily track the progression of an issue. It has a feature that allows us to set a timer that sends reminders to a specific channel if there are no comments within a certain period, helping to minimize delays. The Conclude dashboard serves as a useful hub for monitoring all relevant metrics. Review collected by and hosted on G2.com.

What do you dislike about Conclude?

There isn’t much to dislike, Conclude delivers on what is meant to deliver. Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/9/2023

"A nice solution for issues and support tickets"

5/5

What do you like best about Conclude?

Conclude has been a valuable tool for managing support tickets and our issue management process. It automates manual tasks, making our workflow smoother and more efficient. The ease of creating workflows and providing automation for our response team is a huge plus. The dashboard gives an overview of open and closed tickets, allowing us to assess our situation quickly. Review collected by and hosted on G2.com.

What do you dislike about Conclude?

It's an excellent tool, but it could improve its functionality by allowing more than one channel per incident because, in our case, there are times when multiple channels are needed for a single issue. Review collected by and hosted on G2.com.

TB

Thomas B.

Mid-Market (51-1000 emp.)

6/15/2023

"Works well for us! Easy ticket system"

4.5/5

What do you like best about Conclude?

Before implementing Conclude, our Customer Support practices were rudimentary and lacked a structured approach. Since we were already using Slack, Conclude was an easy choice. Review collected by and hosted on G2.com.

What do you dislike about Conclude?

Not much so far, although ideally, there could be more customization options. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/9/2023

"Great solution for Issues Management"

5/5

What do you like best about Conclude?

Its ability to efficiently track incidents and give great visibility of an issue's status from beginning to the end. Own Slack channel for each issue facilities collaboration and makes it easier to work with multiple stakeholders. The integration with Jira and the implementation of automated features have significantly cut down our resolution time, allowing my customer to focus on issue investigation instead of updating Jira tickets and managing Slack channels. Review collected by and hosted on G2.com.

What do you dislike about Conclude?

In general, Conclude has been reliable. However, there is a slight challenge when a multitude of incidents occur simultaneously, causing a distraction from focusing on critical incidents. Review collected by and hosted on G2.com.

What problems is Conclude solving and how is that benefiting you?

Conclude handles the tracking of a variety of customer issues, system problems, and internal incidents. It provides a structured way of discussing potential solutions, giving stakeholders clear visibility of the resolution status and progress without relying solely on updates from the responders. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

5/17/2023

"Simple, effective tool for tracking issues"

5/5

What do you like best about Conclude?

It’s a good tool for assembling the right people in one place when we need to respond to an issue. The UI is quite intuitive and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Conclude?

Having used it for three months now, I haven't identified any negative aspects thus far. It can take a little bit of time to get the hang of it. Review collected by and hosted on G2.com.