Best Help Desk Software - Page 13
What is Help Desk Software?
Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.
Core Capabilities of Help Desk Software
To qualify for inclusion in the Help Desk category, a product must:
- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service
Common Use Cases for Help Desk Software
Help desk software is commonly used to:
- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution
How Help Desk Software Differs from Other Tools
Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.
Insights from G2 Reviews on Help Desk Software
According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.
Featured Help Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Kaseya Vorex Service Desk is a comprehensive IT service management solution designed to streamline the creation, management, and resolution of service requests and tickets. Tailored for mid-sized busi
- 47% Small-Business
- 41% Mid-Market
17,481 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Movidesk is an all-in-one SaaS solution for customer support, customer services, and help desk needs. An attractive cost-benefit package, its omnichannel solution integrates a customer portal, email,
- 83% Small-Business
- 17% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Think Help Desk is an all in one Ticketing solution software developed for department workflow.
- 38% Mid-Market
- 38% Small-Business
- Overview
- User Satisfaction
- Seller Details
UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support.
- Information Technology and Services
- 71% Small-Business
- 14% Enterprise
1,798 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte
- 57% Small-Business
- 36% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Customer Case for Jira is a helpdesk and ideation platform for Jira projects. With the help of the app, you can create: Public forums for capturing customers' ideas and feedback Private-public forums
- 80% Mid-Market
- 20% Small-Business
705 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Supp
- 83% Mid-Market
- 17% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Frappe Helpdesk is a well designed, open source ticketing system that manages all your interactions from one place. It provides all the tools to provide customer support and helps you engage in meanin
- 80% Mid-Market
- 40% Enterprise
7,014 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting an
- 38% Mid-Market
- 25% Enterprise
1 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enable
- 52% Small-Business
- 44% Mid-Market
- Overview
- User Satisfaction
- Seller Details
MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.
- 60% Small-Business
- 40% Mid-Market
98 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk pr
- 40% Mid-Market
- 40% Small-Business
21 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and co
- 38% Mid-Market
- 38% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents,
- 45% Small-Business
- 36% Mid-Market
3,991 Twitter followers
