Best Help Desk Software - Page 13

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

Giva

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.

Average Rating: 4.7/5.0

Total Reviews: 10

How Do G2 Users Rate Giva?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Giva?

  • Seller: Giva
  • Year Founded: 1999
  • HQ Location: Sunnyvale, US
  • Twitter: @GivaHelpDesk
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 30% Small, 30% Large

What Do G2 Reviewers Say About Giva?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Giva, praising its intuitive interface and seamless setup for efficient ticket management.
  • Users value the enhanced customer satisfaction from Giva's AI capability, fostering empathy and efficient communication.
  • Users value the workflow efficiency of Giva, enhancing communication and streamlining issue resolution across teams.
  • Users find Giva enhances business efficiency by streamlining ticket management and improving accountability across departments.
  • Users commend Giva for its efficiency in tracking requests and resolving issues across a large organization.
Cons
  • Users face ticketing issues with email ticket creation failures, preferring a more integrated solution within Giva eHelpDesk.
  • Users find the lack of a round robin ticketing component in Giva leads to inefficiency and the need for external tools.
  • Users find Giva's limited features inconvenient, as essential components like round robin ticketing require using an additional program.
  • Users desire a round robin ticketing component in Giva, finding current integrations inefficient and cumbersome.
  • Users desire a round robin ticketing feature in Giva eHelpDesk for a more streamlined workflow without switching apps.

What Are Recent G2 Reviews of Giva?

What Are G2 Users Discussing About Giva?

HelpDesk for Jira - Customer Portal and SLA

HelpDesk: free unlimited customers, core & software users as agents, customer portal, SLA, comment templates and much more

Average Rating: 4.5/5.0

Total Reviews: 7

How Do G2 Users Rate HelpDesk for Jira - Customer Portal and SLA?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 9.7/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind HelpDesk for Jira - Customer Portal and SLA?

  • Seller: Atlassian
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®
  • Ownership: NASDAQ:TEAM

Who Uses This Product?

  • Company Size: 43% Small, 43% Medium

What Do G2 Reviewers Say About HelpDesk for Jira - Customer Portal and SLA?

AI-generated summary from verified user reviews

Pros
  • Users value the automation and real-time monitoring features of HelpDesk for Jira, streamlining ticket management effectively.
  • Users appreciate the intuitive interface and multi-channel support of HelpDesk for Jira, enhancing ticket management efficiency.
  • Users appreciate the multi-channel support of HelpDesk for Jira, enabling easy ticket creation and tracking.
  • Users value the highly customizable workflows in HelpDesk for Jira, enhancing its versatility for ITSM needs.
  • Users highlight the easy access to automation and ticket management, benefiting from real-time monitoring capabilities.
Cons
  • Users find the complex administration challenging, especially with customizations and SLA configurations requiring technical knowledge.
  • Users face dashboard issues as pages don't auto-refresh, complicating ticket status updates and user experience.
  • Users find the inadequate AI features lead to manual refresh needs and complex configurations that hinder usability.
  • Users find limited customization options challenging, impacting efficiency and ease of usage for diverse needs.
  • Users find the limited features of HelpDesk for Jira challenging, particularly with customization and notification management.

What Are Recent G2 Reviews of HelpDesk for Jira - Customer Portal and SLA?

Herodesk

Herodesk is the simple helpdesk solution for your everyday customer success heroes. Many small and mid-sized businesses struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers.

Average Rating: 5.0/5.0

Total Reviews: 7

How Do G2 Users Rate Herodesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Herodesk?

  • Seller: Herodesk
  • Year Founded: 2023
  • HQ Location: Aarhus, DK
  • Twitter: @herodeskio
    19 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Herodesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless integration with their webshop, streamlining customer service and enhancing efficiency.
  • Users praise the user-friendly design of Herodesk, enhancing customer service efficiency and experience.
  • Users value the seamless integration with their webshop, significantly enhancing efficiency and customer service responsiveness.
  • Users appreciate the seamless integration of HeroDesk, enhancing efficiency and customer service experience through instant access to information.
  • Users love the exceptional customer support from HeroDesk, leading to faster response times and improved service quality.

What Are Recent G2 Reviews of Herodesk?

Pega Customer Service

Pega Customer Service is an advanced customer relationship management (CRM) application designed to streamline and enhance customer interactions for large enterprises. By integrating artificial intelligence (AI), automation, and real-time decision-making, it enables organizations to deliver personalized, efficient, and consistent service experiences across multiple channels. This solution not only improves customer satisfaction but also boosts operational efficiency by automating routine tasks and guiding customer service representatives (CSRs) through complex processes. Key Features and Functionality: - AI-Driven Case Management: Utilizes AI to automate case assignments, provide intelligent suggestions, and perform predictive analyses, ensuring efficient issue resolution and consistent customer experiences. - Omni-Channel Support: Offers a unified interface for managing customer interactions across various channels, including phone, email, chat, social media, and web self-service portals, ensuring seamless communication and service delivery. - Real-Time Assistance and Guidance: Equips CSRs with contextual insights and dynamic knowledge bases, enabling them to deliver timely and personalized support during customer interactions. - Unified Messaging Capabilities: Provides a single dashboard for agents to manage communications across multiple messaging platforms, such as WhatsApp, Facebook Messenger, Apple Business Chat, Twitter, SMS, and web chat, enhancing workflow efficiency and consistency. - Industry-Specific Solutions: Offers tailored editions for sectors like healthcare, financial services, insurance, and communications, incorporating industry-specific micro-journeys and data models to deliver cost-effective, high-quality customer service. Primary Value and Problem Solved: Pega Customer Service addresses the challenges of delivering fast, consistent, and seamless customer service experiences in large organizations. By breaking down silos and integrating AI-driven automation, it reduces customer effort, decreases contact center volume, and enhances the efficiency of CSRs. The platform's ability to provide personalized, context-aware interactions across multiple channels ensures higher customer satisfaction and loyalty. Additionally, its adaptability allows businesses to evolve their service delivery in response to changing customer expectations and market dynamics, thereby future-proofing their customer engagement strategies.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Pega Customer Service?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Customer Portal: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Pega Customer Service?

  • Seller: Pegasystems
  • Year Founded: 1983
  • HQ Location: Cambridge, MA
  • Twitter: @pega
    45,022 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,547 employees on LinkedIn®
  • Ownership: NASDAQ:PEGA

Who Uses This Product?

  • Company Size: 54% Large, 31% Small

What Do G2 Reviewers Say About Pega Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Pega Customer Service enhances their experience and simplifies processes effectively.
  • Users highlight the AI-powered guidance that enhances agent efficiency and improves customer satisfaction dramatically.
  • Users appreciate the AI-powered guidance of Pega Customer Service, enhancing agent interactions and customer satisfaction significantly.
  • Users value the AI-powered guidance in Pega Customer Service, enhancing agent efficiency and customer satisfaction significantly.
  • Users value Pega's robust case management, effectively managing customer interactions across multiple channels and departments.
Cons
  • Users find the limited out-of-the-box reports frustrating, necessitating deeper customization for effective reporting.
  • Users face integration issues with Pega Customer Service, limiting functionality and support for AI compared to other tools.
  • Users find the steep learning curve of Pega Customer Service challenging, especially for non-technical teams.
  • Users find the limited out-of-the-box reports frustrating, often needing additional effort to create meaningful data insights.
  • Users face interface issues with Pega Customer Service, as certain UI elements feel outdated and hinder usability.

What Are Recent G2 Reviews of Pega Customer Service?

What Are G2 Users Discussing About Pega Customer Service?

Simplydesk

SimplyDesk is a French and international ITSM & ITAM software designed to help businesses streamline their IT operations. It provides tools for ticketing, incident management, asset tracking, and service requests, making IT teams more efficient. Key Features of SimplyDesk: ✔ Helpdesk & Ticketing – Centralized management of IT requests and incidents. ✔ IT Asset Management – Track and manage hardware, software, and licenses. ✔ Automation & Workflows – Automate repetitive tasks to improve efficiency. ✔ Reporting & Analytics – Gain insights into IT performance with customizable reports. ✔ User-Friendly Interface – Designed for easy adoption with minimal training. ✔ Cloud-Based & Secure – Accessible from anywhere with high data security. 💡 SimplyDesk is ideal for businesses looking to optimize their IT support, improve visibility on assets, and enhance overall service quality.

Average Rating: 4.6/5.0

Total Reviews: 7

How Do G2 Users Rate Simplydesk?

  • Workflow: 9.7/10 (Category avg: 8.7/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)
  • Customer Portal: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Simplydesk?

Who Uses This Product?

  • Company Size: 83% Medium, 17% Large

What Do G2 Reviewers Say About Simplydesk?

AI-generated summary from verified user reviews

Pros
  • Users commend the automated responses of Simplydesk for their efficiency, enhancing overall ticket handling and management.
  • Users appreciate the automation features of Simplydesk, which streamline processes and enhance team productivity.
  • Users value the reliable and stable customer support of SimplyDesk, effectively meeting their needs and requirements.
  • Users value the reliability and stability of SimplyDesk, consistently meeting their customer service needs effectively.
  • Users appreciate the intuitive interface of Simplydesk, enabling quick and easy onboarding for their teams.
Cons
  • Users find the limited customization of Simplydesk's reporting module requires manual adjustments for desired metrics.
  • Users find the reporting module lacks customization, requiring manual tweaks for desired metrics and longer setup times.
  • Users report time delays during initial setup, impacting the overall experience before enjoying smooth operation.

What Are Recent G2 Reviews of Simplydesk?

Cx MOMENTS

Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content.

Average Rating: 4.4/5.0

Total Reviews: 6

How Do G2 Users Rate Cx MOMENTS?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Cx MOMENTS?

  • Seller: Cx MOMENTS
  • Year Founded: 2012
  • HQ Location: Dublin 8, County Dublin, Ireland
  • Twitter: @CxMoments
    213 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    55 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Are Recent G2 Reviews of Cx MOMENTS?

What Are G2 Users Discussing About Cx MOMENTS?

Helprace

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes.

Average Rating: 4.4/5.0

Total Reviews: 8

How Do G2 Users Rate Helprace?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Helprace?

  • Seller: Helprace
  • Year Founded: 2011
  • HQ Location: Tampa, FL
  • Twitter: @helpracing
    2,833 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 38% Medium

What Do G2 Reviewers Say About Helprace?

AI-generated summary from verified user reviews

Pros
  • Users value how Helprace enhances productivity through streamlined workflows and unifies customer support functions effectively.
  • Users value the effective communication facilitated by Helprace, enhancing workflow and unifying customer support interactions.
  • Users value the effective organization of customer interactions in Helprace, enhancing communication and streamlining workflows.
  • Users appreciate the intuitive and user-friendly interface of Helprace, which simplifies navigation for all users.
  • Users appreciate the easy access Helprace provides to all customer interactions, enhancing communication and workflow efficiency.
Cons
  • Users express concerns about limited features in Helprace, impacting thorough examination and analytics of support requests.
  • Users note the interface issues with Helprace, citing limited features and cumbersome support request processes.
  • Users find the limited analytics insufficient for detailed examinations of key metrics like agent effectiveness and ticket resolution.
  • Users feel Helprace suffers from limited functionality due to its mobile interface and restrictions on support requests.
  • Users find limited options for detailed analytics in Helprace, lacking essential metrics for performance evaluation.

What Are Recent G2 Reviews of Helprace?

What Are G2 Users Discussing About Helprace?

Hesk

Hesk is a beautifully simple yet capable help desk software. It allows you to set up a web-based customer support portal or an IT help desk. Hesk is feature-rich, but not bloated with features you rarely use. Set up ticket categories, canned responses, customize your ticket forms with custom fields, service messages, edit email templates, set up custom ticket statuses and priorities, modify the look and feel, connect your email inbox for automated ticket creation, set up agents with pinpoint access accuracy and roles, and so much more. Your customers will benefit from the built-in knowledge base. If they need further help, they can submit a support ticket and talk back and forth with your staff to solve their problem. They can see all their active and resolved tickets in their customer dashboard. You don't have to spend a fortune to get a help desk up and running quickly. You can opt in for the free self-hosted version of Hesk, or get up and running in minutes with the managed Hesk Cloud for a flat-fee price rather than per-agent pricing. With 21+ years in development, over 1,000,000 downloads, and 35+ languages available, Hesk is a mature and proven help desk for those who do not have the need or the means to spend big budgets on their help desk.

Average Rating: 4.7/5.0

Total Reviews: 6

How Do G2 Users Rate Hesk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 4.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Hesk?

  • Seller: Klemen Stirn
  • HQ Location: N/A
  • Twitter: @HESKdotCOM
    720 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 33% Medium

What Are Recent G2 Reviews of Hesk?

What Are G2 Users Discussing About Hesk?

IntraService

IntraService will allow you to bring your customers support to the brand new level with minimal costs. Our system is extremely easy in implementation and user-friendly. It can be deployed and configured in a single day as on permise solution and instantly ready to use in a SaaS version. System meets ITIL recommendations.

Average Rating: 4.3/5.0

Total Reviews: 6

How Do G2 Users Rate IntraService?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind IntraService?

Who Uses This Product?

  • Company Size: 67% Large, 33% Small

What Are Recent G2 Reviews of IntraService?

What Are G2 Users Discussing About IntraService?

ITarian Helpdesk

ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products, but we hope that the trust and confidence we build by giving you the ITarian Platform for free will result in you purchasing your applications for all your additional needs.

Average Rating: 4.0/5.0

Total Reviews: 10

How Do G2 Users Rate ITarian Helpdesk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ITarian Helpdesk?

  • Seller: ITarian
  • Year Founded: 2018
  • HQ Location: Clifton, New Jersey
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of ITarian Helpdesk?

Movidesk

Movidesk is an all-in-one SaaS solution for customer support, customer services, and help desk needs. An attractive cost-benefit package, its omnichannel solution integrates a customer portal, email, telephone, chat, web forms, Facebook, WhatsApp, and a mobile app. It comes ready-to-use and supports extensive personalization and customization. It uses many concepts adopted by mainstream products, so most users should find it easy to use. The product is packed with features, some found only in the most sophisticated and expensive products in the market, such as knowledge base, asset management, expenses tracking, time tracking, advanced SLAs, and customer satisfaction surveys. It includes almost one hundred metrics and reports. Movidesk’s documentation is detailed, indexed, searchable, and easy-to-use, and includes a comprehensive implementation guide for simple and complex operations. The company targets software and IT companies, but the product’s resources and straight-forward APIs will suit most industries, just as the main players in this software segment do. To support their low price point, Movidesk asks customers to centralize contacts on system administrators but it does service anyone in emergencies. Movidesk’s web site provides detailed recorded demos.

Average Rating: 3.9/5.0

Total Reviews: 6

How Do G2 Users Rate Movidesk?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Workflow: 6.9/10 (Category avg: 8.7/10)
  • Customization : 6.9/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Movidesk?

  • Seller: Movidesk
  • Year Founded: 2016
  • HQ Location: Blumenau, BR
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Are Recent G2 Reviews of Movidesk?

What Are G2 Users Discussing About Movidesk?

rapidFOX - Smart Helpdesk

rapidFOX turns your support inbox into a clean, fast helpdesk — without the enterprise bloat. Connect your mailbox and every email becomes a ticket; replies go back in the same thread. A local AI assistant drafts replies, improves text and summarizes long threads — all on your own server, so customer data never leaves the building. Fully GDPR-compliant, built in Germany. Also inside: Kanban board, master search across everything (even text inside scanned PDFs via OCR), SLA & business hours, time tracking, customer portal, internal chat and a website live-chat widget. Fair pricing at €19 per seat/month, cancel anytime. Made for small and mid-sized teams who want to look professional without fighting their tools.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate rapidFOX - Smart Helpdesk?

  • Workflow: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind rapidFOX - Smart Helpdesk?

  • Seller: ENTRACON
  • Year Founded: 1999
  • HQ Location: Bochum, DE
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 33% Small

What Are Recent G2 Reviews of rapidFOX - Smart Helpdesk?

UVdesk

UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support.

Average Rating: 4.3/5.0

Total Reviews: 6

How Do G2 Users Rate UVdesk?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind UVdesk?

  • Seller: WebKul
  • Year Founded: 2010
  • HQ Location: Noida
  • Twitter: @webkul
    1,788 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    516 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 71% Small, 14% Medium

What Are Recent G2 Reviews of UVdesk?

Chatwoot

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.

Average Rating: 4.5/5.0

Total Reviews: 16

How Do G2 Users Rate Chatwoot?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Chatwoot?

  • Seller: Chatwoot
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 63% Small, 31% Medium

What Do G2 Reviewers Say About Chatwoot?

AI-generated summary from verified user reviews

Pros
  • Users love the easy setup of Chatwoot, allowing quick integration and efficient management of customer support.
  • Users value the seamless integration of Chatwoot with various channels, enabling efficient and unified customer support management.
  • Users appreciate the seamless chat functionality of Chatwoot, enabling efficient customer engagement across multiple channels.
  • Users enjoy the ease of use with Chatwoot, making implementation and integration a breeze for their teams.
  • Users value the easy implementation of Chatwoot, making it ideal for small teams seeking seamless chat support.
Cons
  • Users often face connectivity issues with Chatwoot's portal, leading to disruptions in their experience.
  • Users experience limited connectivity with Chatwoot, leading to occasional disconnections that disrupt their workflow.
  • Users experience technical issues with Chatwoot, including glitches and occasional disconnections during use.
  • Users experience occasional disconnection issues with Chatwoot, impacting their chat functionality and reliability.
  • Users report encountering frequent disconnections on Chatwoot's portal, impacting their communication efficiency.

What Are Recent G2 Reviews of Chatwoot?

What Are G2 Users Discussing About Chatwoot?

Creatio Service

Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents, knowledge, and communication—on all channels. It’s built on the Studio Creatio platform with a composable architecture. Key Features & Capabilities 360° Customer View – One central view of contacts/accounts with full interaction history across every communication channel. Case Management – Automated case registration and classification (via email, phone, forms), smart routing, escalation, and full lifecycle support. Multi-Channel & Contact Center Tools – Omnichannel support (messaging, email, calls), unified agent desktop, intelligent queue/routing systems. Knowledge Management – Interactive knowledge base, tagging, collaboration, AI-assisted content search & recommendations. Productivity & Agent Tools – Task scheduling, calendar/email sync, dashboards, notifications, internal collaboration. AI & Automation – AI models to predict case priority, similarity of cases, sentiment, next best actions, and even help with response suggestions. Service Level Management (SLA), Queues & Workflows – Define, track, enforce SLAs; manage queues; build or use preset service workflows.

Average Rating: 4.5/5.0

Total Reviews: 9

How Do G2 Users Rate Creatio Service?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Creatio Service?

  • Seller: Creatio
  • Year Founded: 2014
  • HQ Location: Boston, Massachusetts
  • Twitter: @Creatio_Global
    3,977 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,186 employees on LinkedIn®
  • Phone: +1 617 765 7997

Who Uses This Product?

  • Company Size: 45% Small, 36% Medium

What Do G2 Reviewers Say About Creatio Service?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Creatio Service remarkable, allowing customization with minimal coding effortlessly.
  • Users value the customizability of Creatio Service, allowing tailored functionalities with minimal coding required.
  • Users value the extensive customization options of Creatio Service, allowing tailored functionalities with minimal coding.
Cons
  • Users note the editing limitations in Creatio Service, particularly regarding restrictions on manipulating DOM elements.
  • Users note the limited customization options in Creatio Service, particularly in manipulating DOM elements.
  • Users note limited features in Creatio Service, particularly restrictions on manipulating DOM elements, impacting flexibility.
  • Users experience poor performance with Creatio Service, although support is available to assist with stability issues.
  • Users note that the platform stability is a little unstable, though support provides assistance when needed.

What Are Recent G2 Reviews of Creatio Service?

What Are G2 Users Discussing About Creatio Service?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026