I am an IT Instructor at a community college with decades of experience in the corporate world. Some year ago I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a features-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application. Review collected by and hosted on G2.com.

I have nothing negative to say about Raiseaticket. Review collected by and hosted on G2.com.

- Easy ticket categorization and priority setting

- Good integration with our existing email system

- Reporting features give us visibility into response times and common issues Review collected by and hosted on G2.com.

- Would love to see more customization options for the dashboard

- Sometimes the search function can be a bit slow with larger ticket volumes

- Pricing could be more competitive for smaller teams Review collected by and hosted on G2.com.

Ease of use. This system easily integrates to my google workflow using emails and gets the work done. Soft feel allows the less tech savy technicians to use this as well. Review collected by and hosted on G2.com.

Can add features like auto-assignment (although we have a dept assignment feature, which is very similar). But because we love this product so much we can bypass that minor inconvenience . Review collected by and hosted on G2.com.

The best thing about Raiseaticket is without a doubt its prices, which are per agent and are very accessible. Portal administration is very simple, as if you were managing an email. I also like being able to collect data through its reports section that is automatically updated upon receipt of a ticket. Review collected by and hosted on G2.com.

Honestly it only bothers me that I have almost no template options for email, so I had to create them manually and add them to the portal. Review collected by and hosted on G2.com.

Raiseaticket is a solution developed on the centralization of customer services in a single portal, that is what I like the most. In this software I can create our own help portal for customers to enter and find compelling answers or to contact one of our customer support agents. I also like the amount of graphics that this program offers, in order to verify our productivity and help us strengthen our response times. Review collected by and hosted on G2.com.

There are still several functionalities that we do not learn to use and there is not much documentation about it. I wish there was some more complete user manual or some training. Review collected by and hosted on G2.com.